Nate in service saved the day. I was ready to dump my Edge because no one could fix the problems connecting my phone. 4 technicians and 2 hours later, Nate fixed everything and it works better than when it was brand new.

I posted a review that my car was scratched during a regular maintenance, and A J asked me if I could bring my car back so he could take a look. Without hesitation, he fixed my car and it is flawless! Big shout out to A.J for being such a great leader and employee at Ford. You definitely have changed my experience with liberty ford and am looking forward to buying a GT with you. (I don’t know how I’m in this Google account my name is Gabriel Muzzi)

Thanks A. J for fixing my car and I truly appreciate everything you do!

Return customer here. Weve purchased multiple vehicles from Liberty Aurora and every time was very easy. When Ive had to work with the service dept, Derek Morgan (and the whole dept) has always exceeded my expectations. Highly recommend this location.

Nathan Erminio, Bryan & Bobbi Jo were all so incredible. Nathan showed us how dedicated he was to our sale and everyone also made the process so easy. Will absolutely come back for our next cars and will recommend it to everyone. Truly the best dealership and experience I’ve ever had.

John was a pleasure to deal with. He did his homework on the car so that he was able to answer all my questions. There was no haggling, we came to a price that was fair for both of us to get the deal done. Had one issue with the car and john made the appt with service to take care of the issue. Highly recommend john and liberty

Ethan was great - he, Fish, and Leo all helped me in financing my first truck. Will definitely be going back in the future

AJ, Nathan, Lorenzo, Bobbi Jo and the rest of the Aurora Liberty Ford team were absolutely wonderful to work with. Incredibly knowledgeable, patient, fair, and kind. Thank you for getting me into a car I love!

Aajon was super helpful in helping me and my sons find the right family vehicle for us. Knew the cars in and out and found answers from techs quickly when he needed to confirm. Got to meet many of the staff there and all were super helpful. Looking forward to the new car Aajon! Thanks again!

I had a very pleasant experience at Liberty Ford of Aurora.They had one of the only two exact vehicles I was looking for within a 500 mile range.They treated me with professionalism and gave me the best deal between the two.I have passed the word that Liberty is a great place to buy a car.Two thumbs up from me!Tony.

I am traveling out of state for business, the customer service from all three in the service department was outstanding! Very reassuring and feel safe, thank you for taking such good care of me & my escape! Joan

I am continually impressed with Liberty Ford! I honestly didn’t know what I had been missing. Every time I call I am greeted professionally and treated with respect. My questions are answered and promptly followed up on if needed.My experience is night and day from other dealerships!

The people were very nice. That being said I feel that they were less than 100% transparent in making our deal. We did get a fine vehicle but it wasnt the one we thought we were dealing on.

Great place. Ethan is the best I think he should get a raise.

Had a pleasant experience. Aajon and the sales manager were extremely friendly and polite they answered all my questions and concerns and helped me set up my new vehicle. Would highly recommend anyone to work with Aajon.

The salesman Antwon Brown did a good job for me even though he was new. Everybody was professional and helpful. The facilities were top notch. I would buy a truck from them again

Im a mechanic.I help my customers purchase used cars quite often.I have been inside dozens of car dealers.My skin usually crawls and I get physically ill and often very angry dealing with some of these places.Yesterday I assisted in a vehicle purchase at Liberty Ford in Aurora.It was hands down the most pleasant purchasing experience that Ive ever had.We were treated very well..We were not pushed into a car that We couldnt afford..We were not bombarded with add ons.When We said no to the warranty that they sold that was the end of it...they accepted our answer and moved on.I didnt feel like We were being mistreated for a second.They were honest and We came home with a great car at a fair price.I will begin my used car searching at Liberty Aurora despite them being an hour away.Thank You for the humane treatment..kudos to this place.I have dealt with other Liberty locations for parts and assisting customers with warranty repairs and have a good opinion of Liberty in general but this location in Aurora was top-notch.Thank You for a pleasant experience and for not sending Me home with P.T.S.D...I will be back.

This was the most confusing experience I have had with changing out a lease in 20 years. I ended up with a vehicle that has more features and is highly technical. Also Ford Motor Company, no longer will give an owners manual. I appreciate that the dealership printed me a manual as I couldnt even figure out how to turn climate control on and off.My concerns are with Ford, they want to make everything digital, which is not the best option, especially for seniors who arent tech savvy. There are not a lot of Ford vehicles out there right now. They need something for you to see, not just online, but at dealerships.Also my Edge comes with trials, but with each feature you are expected to pay and also pay your monthly payment i.e Navigation, Hotspot. So what is Ford actually offering. There is also the risk that using digital and it goes out, your vehicle doesnt work.Ford needs to look at all these poor decisions and how they affect the consumer. I am a long time Ford user, but I need to find an auto manufacturer that works for me.Charlotte Leggett

The entire staff at Liberty Aurora is fantastic!Showed up early... Not a problem. I was made comfortable for the short time it took to get me sitting with a sales pro.I told Bob my needs and expectations, and that I didnt have lots of time.Within an hour and a half I took a test drive and was presented with a deal that was perfect for me.Thanks Liberty Aurora!!Goodbye KIA... So happy to be driving a Ford Again.Liberty Aurora made it happen for me! They can do it for you, too.

In February of 2021, I ordered my first new car - a Space White AWD Mach E. In August, my new car arrived scratched and damaged! Ford (the corporation) had zero plans to rectify this circumstance and fix my new car. However, I found allies in A.J. and Nathan at Liberty Ford, who went to bat for me. Over the next three weeks, A.J. spent countless hours on my behalf. I could not be more grateful as my car looks brand new, again. In the end, Ford has attempted to make up for their initial lack of action by promising a charger and an extended warranty. Let’s hope this is not a hollow promise, as I am still waiting to hear from Ford regarding the extended warranty. Despite my experience with Ford (the corporation), the people at Liberty Ford were professional, friendly, and truly a God-sent.

The salesman Nate is a straight shooter and very helpful and the staff was very streamlined and effective!

John was great and really helped me out. After a long and exhausting day of trying to find a dealership that would help me out they really came in clutch and got me into a great car.

Johnathan helped us from the beginning to the end. Excellent customer service - every question we had was answered. Sales associate finished the process with ease. We were in and out and got exactly what we wanter!

This is the second vehicle from Liberty Ford . The sales personally there are quite wonderful, courteous and caring.I will always go back simply because I a ford guy Built Ford Tough.

Liberty Ford Aurora made such the trading and buying process so simple and easy for our family today. From the time I called to verify the explorer we saw online was still available since we lived almost an hour away. Michael Rengers who answered the phone told us he would have it ready to go when we got there and sure enough it was ready to test drive. Everyone was super helpful and friendly from our sales guy Michael to the finical department . They worked with us to get close to what we were hoping for payment wise which was awesome because some dont even try. They even stayed past their closing time to help close the deal and get ny family on the road with our new ride. Thanks again Liberty Ford Aurora we will be sending anyone we know to you.

I dont have a lot of car troubles but when I do they take great care of me and my car

Nathan was great, smooth fast buying!

Michael was great and explained everything perfectly.Thank yoy pu

In August of 2020 I was searching across several states for a very specific vehicle: a black 2016 Kia Sorento SXL AWD. I reached out to Bob Scheatzle about one I had seen listed at Liberty Ford in Aurora, OH. I’m located in Newark, OH and COVID was raging so I couldn’t easily visit the lot. He responded very quickly even though it was a Saturday afternoon. He promptly sent me a very thorough video tour of the car. Bob was very helpful and addressed all my questions completely. I decided to buy the car so I drove to pick it up. On their final inspection before the sale, they noticed a chip in the front windshield. Before I even got to the lot the windshield had been replaced. Great customer service.It gets better.Fast forward 5,000 miles to May 2021. I got in the car, pushed the start button, and watched, horrified, as smoke rolled out from from under the hood. I had the car towed to my mechanic only to be told that my engine had locked up! Less than 90,000 miles on a 2016 Kia Sorento and the engine locked up!I called Bob to ask if there was any information that I had overlooked when I bought it that might have prevented this or ANYTHING they might know about the car that could help me. Keep in mind, the car is a Kia and Bob works at a Ford dealership. Here’s where the “above and beyond” comes into play.Bob did some research and emailed me information about a recall situation with Kia. He didn’t have to do that. He sold me a used car over 9 months earlier. His job was done.But, armed with the information from Bob, I was able to dig a little deeper and discovered a class action lawsuit settlement that included a lifetime engine warranty for certain makes and models. As it turned out, my car’s VIN was covered by the settlement’s warranty!!I now have a brand new engine in a car I love, thanks in no small part to the diligence and customer service/work ethic of Bob Scheatzle of Liberty Ford in Aurora.If you get a chance to work with Bob to buy your next vehicle, I am confident you will receive the exact same level of customer care.Thank you, Bob.

Would highly recommend sales professional Tom at Liberty Ford Aurora. Quickest and most efficient and best car buying experience I have ever had!Update:When I took it back for the tire sensors to be replaced and an oil change I noticed a cracked tail light. I brought it to their attention before i drove away and 3 days later Nicole from Service calls me saying they have an “eye witness” who said they saw it but didn’t write it down or anything.It was only a couple hundred dollars I’ll get it fixed just something to think about before trusting them with your vehicle.

Amazing people. We drove 2 hrs to buy my car. We were greeted immediately by a super nice gentlemen. Ronnie Smith ended up being my sales man, and he was very good to us. He helped us get the best deal we could get! Lorenzo in the paper dept was amazing as well! Thank you Liberty Ford for my new car, and for taking such great care of us while we were there :)

I cannot recommend this place enough! After having issues with my last Ford, Nathan bent over backwards to get me into a new car. He spent his WHOLE day test driving cars with me and working out a deal. I will be back for my next Ford! Special thanks to Lorenzo and his wife as well!

Awesome experience here at liberty ford bought my 2018 Ford F-150 online and they deliver it and pick up my trade ... the went above and beyond very friendly and answered all my question would definitely buy here again

John and Lorenzo made the process so incredibly easy and quick! John helped me find the exact car that fit my needs almost immediately and I was able to complete all of the time consuming paperwork virtually. Lorenzo made the final finance steps easy and simple to understand and did not over complicate it at all. He was patient and answered all of my dumb questions. I could not be happier with my experience. It was wonderful!

Lorenzo went above and beyond our expectations when buying our Ford Explorer. He took the time to walk through the cars features and explain everything in great detail. When looking at financing options, he found us the best interest rate weve ever had! Sincere kudos to Lorenzo and his team!

Liberty Ford Aurora is fantastic! :) Lerenzo really made the process really easy. He had the car pulled up and ready to test drive. Now that’s customer service! He welcomed my family with open arms and made the whole experience painless and easy! I know where I’ll be buying my next family vehicle.. Made me a life time customer.

I had a great experience with them was able to get the car I wanted with less than stellar credit Leo the manager was with us every step of the way will be purchasing our next car from them in the near future

Best dealership to deal with since my Ed Mullinax days. Everyone here went way above and beyond and did their absolute best. IF you want to be treated like a human go to Liberty Aurora.

Very short staffed. Very careless . And they sold me a 2020 with bad calipers and tried to be funny when I called about the issue. They scheduled me an appointment 2 weeks away and stated that my car is “drivable “ they have NO loaner cars, and they put me on a “waiting list” that may or may not even exist

Had a great experience financing a Ford Focus. Ronnie Smith was great, would definitely recommend him as a salesman. Also, thanks to Bryan in the financing department. Enjoyed my time there while all the paper work was settled.

I had my truck serviced recently and Brian Stofko and the whole service team were very professional, helpful, and friendly.

Great experience / Everybody was on the ball and very niceLove the carThank you

I will preface that I am not one who likes service departments at dealerships. But comparing to other auto shops, my experience here wasnt all desirable. Even after talking with Derek on the phone and arranging a drop off time, he did not have me listed on the schedule. I brought my vehicle in for a safety recall and I am going to hope the repair is satisfactory. For any other repairs outside of warranty and recall, I will take to a repair shop that knows and understands their customers needs...and knows when I will be in.

The team at Liberty Ford Aurora made servicing my f-150 very easy. Everything was done in a timely manor . Very nice dealership a d friendly people I’d why I will kept going there.

Bryan and Derek are terrific to work with. My car was out of warranty & the problem was related to a recent recall. They got Ford to take care of it They kept me in the loop and informed of how things were progressing. I feel like I have a new car, just missing that new car smell.

Great customer service! We bought a new car!

Great customer service! Would 100% recommend this place.

I went in last week to terminate a lease and finance a new car. The guys in the office made the process so much easier on me. From Cary the floor manager, to my salesman Anthony, to the guys in the financing office, it was such a stress-free process. Im so thankful for their help and will definitely be returning in the future!

Nice people but way over-priced. Kept promising me incredible payments during our test drive oh, and when we started talking actual numbers it was hundreds of dollars more per month than the Ford website was saying it was for the exact same car with exact same down payment. They were unwilling to bargain or reduce costs. I know these times are strange and cars are flying off the lot at incredible speed but you lost this customer. Dont promise things you cant deliver

I reached out about an Explorer I was interested in, the process was smooth for the most part until the negative equity for my trade in. I gave them a number of what I overall wanted to pay for as far as my finance. They wouldn’t meet with me where I needed to be and wanted to make it tough on me to buy this car. I wasn’t unreasonable and they still would of been making a profit. And then the salesman Michael asked in the end to see if there was anything I can cut out in my life to save me money to help get the car. Very unprofessional and very pushy. I will not be looking at this dealership online again unless it’s an unbeatable deal that can’t be passed up!

We had a pleasant, if lengthy buying experience.

Nice experience getting The Works today. Great customer waiting area. Good communication from the service advisor. Plus free hand car wash!

I’m beyond thankful and grateful of Nathan and Aj!! They were able to get me out of my car that I thought I would never be able to get out of and was able to put me in my dream car brand new!! Also kept my payments the same. I definitely recommend this liberty Ford customer service is great as well as working with the sales rep Nathan.

Great customer service great staff

Everyone was very helpful during the long drawn out situation caused by m the pandemic. They made sure I was informed of the latest details and went above and beyond any expectations to make the experience of ordering and buying a car an amazing one.

Liberty Ford Aurora gave me the best experience more than any dealership has. It was a very comforting environment, with all friendly people. I finally got my first Ram 1500 and absolutely love it. Bob was more than just a seller, he was a great guy. I drove an hour away to visit this dealership and ended up closing a great deal on my new truck. All I can say is thank you and God bless

Had to get my truck services (under warranty) right when the pandemic started. Due to circumstances beyond their control, parts were hard to come by while the truck was not driveable. They took great care of me, and helped to me ensure I could still get done what I needed. Then they went over and above to get the repair done right, and as quickly as they could. Great customer service and I am grateful!

Was ok service, didnt have a lot of answers to questions on upgrading sync system. Didnt give me a print out of what they did or what they may suggest in future. Didnt ask if I wanted anything more that what I came in for. Just different than what I am used to. Will go again.

Brian in service is great to work with. Follows up does,what he says hell do and delivers as promised.

Found the used car my daughter wanted at Liberty Ford. Sent in a request and Nathan responded fast and provided us with the automobile information Next day we traveled from Monroeville PA to buy the car. We were greeted like we were long time friends. The whole staff were great and worked a great deal. Best of all my daughter happy and is showing off her new car to everyone. Great job guys!!

Brian S. is awesome! He keeps you updated on any changes while the truck is in for service. Goes above and beyond to make sure we get our work vehicle back quickly. The mechanics perform great work and check everything. Call Brian S. if you need anything and he will take care of you.

Anthony was excellent. He made the entire leasing process enjoyable. And a couple of months after the deal was signed, he checked in on me and made sure I was loving my new vehicle. Just great service from start to finish. If you visit Liberty Ford Aurora, ask for Anthony. Hell take good care of you

My experience was great! I drove my car from Texas to Ohio and began having issues. Turned out to be a blown head gasket. Brian Stofko in the Service department worked with me to get the repairs done. He kept me updated with what was needed. He went above and beyond when he noticed a paint defect on the hood of our explorer. He contacted Ford and worked to get the repairs covered under warranty. My ford dealer in Rosenberg Texas (Legacy Ford) didn’t make any effort to get the paint fixed. I appreciate Brian for his hard work and dedication to the customer and to Liberty Ford.

I originally got my car from Liberty Ford back in January of this year. Unfortunately, a few days ago the car was in a accident and determined to be a total loss. I went back to Liberty Ford at this location and I can’t thank the staff enough for being so kind and helpful throughout the process of me trying to get into another car. AJ was awesome at starting the process and Austin helped me the whole way from there. I was literally in and out. I couldn’t believe the end result. Austin answered all of my questions. I’d go back to him for another car anytime and recommend him thanks to his amazing service. Thank you again!!

I had an excellent salesman and experience I would recommend anyone this place to friends and family.

Great, treated better than ever. Thanks Mike .

My 2016 Focus was shuttering between up-shifts. I had previously taken the car to Liberty for the same problem, and reprogramming seemed to help somewhat. But the shuttering returned eventually, and worse this time.Liberty tech diagnosed a clutch failure and replaced the clutch under my extended warranty. Car runs fine now, smooth shifting and solid feel.Great service. Courteous, thorough and timely.

We drove three hours to buy a used vehicle. Bob was honest and forthright in all aspects of the deal - no surprises! Thank you!

I bought my 16yr old son a used car. Got the warranty thank god the vehicle failed oil consumption test! Also tire was bad had to buy a new one within a week all of these things I found within 30 days and they said they would help and never did! I also have to replace the rear bearings on my cost $975!!! I will never work with these rude lairs again!!! Beware

This is a review of their service department. Ive worked with Service Advisor Brian Stofko on different items throughout the years. He listens to my concerns, understands what Im trying to articulate, and communicates with me regularly. Liberty Ford is not the closest dealership to me, but it is worth the drive for good service.

Liberty Ford is great! Great customer service, and very welcoming store. The service dept is great...very pleasant and they do great work. I would recommend Liberty Ford to my family and friends.

I stopped in with a battery on its last leg and they were super friendly and accommodating. They got me in and out quickly. Thank you Derek and Brian Stofko and Robert!

Such a smooth and easy experience with Eric N.! He was amazing and helped me meet all of my needs with price, style, and priorities. Super awesome person and made the whole process seemless. I felt like I was only there for like 20 minutes with how smooth it was!

Eric was great. Helped me with my trade of my 2012 Chrysler and helped me get all the details I needed for my 2017 Lincoln MKZ! He did everything you could ask. On top of it he has followed up with me consistently to see how everything is going with the Lincoln. Great experience. If you visit Liberty Ford Aurora, ask for Eric. Hell take good care of you

Traded in my 2011 F150 for a new 2019 F150 and couldnt be happier with my deal and the customer service at Liberty of Aurora. My salesman Nate was very knowledgeable, friendly, and easy going. From the moment I walked on the showroom floor until I drove off the lot, I couldnt be happier with everyone I came in contact with throughout the sale. They definitely do what it takes to earn your business, and Ill be back when the time comes for my next vehicle purchase.

Really nice and friendly dealership from the moment you walk in. Loretta and Austin warmly greeted us. Our salesman Nathan Erminio really worked hard for us to get us the car we wanted at the price we were comfortable with. He is not your typical salesman. He is by far the best I’ve worked with. I highly recommend him and this dealership.

Good non pushy service

When I came in for service I felt so welcomed. The young man that guided me in was so nice and kind and respectful what a gentleman. Thank you so much for your service.

This car was a complete surprise to me. My husband bought it for me while I was at home. I love it. Just what I wanted. Salesman, Nathan, was great. Helped me sync my phone.

Unfortunately the part that I needed for my car came in wrong so they had to order it again and it is on backorder. But that will not change my feelings about Liberty Ford.

Great dealership and staff was amazing!

Today, I went to Liberty Ford looking to trade in my SUV and had a great experience. Jessica was my sales person and she went above and beyond to make me happy! She was so friendly and not pushy at all! Everyone there from the management to finance was awesome! They went above and beyond to get me approved for a loan and make sure I was satisfied with my experience there. I ended up buying a Jeep Cherokee. Much better than other car dealerships Ive been to in the past. Id definitely go back and recommend anyone to go there!

I worked with Nathan the salesman and this is my first car . I went in and the moment I got here he meant business. Great customer service and respectful!! Please if you need a car come to ford liberty in aurora and ask for Nathan.

I went to Liberty after an extended search for the right truck to pull our camper. After all the searching on Carfax, Cars, etc.. and then the Ford website to make sure I was able to identify the right motor, things actually got more confusing because there are more than 1 type of specific engines. Well, to make a long story short; I bought the truck I thought I needed, but then after bringing the camper home I soon discovered I did not have the right towing package. When I called and explained this to Liberty (well past the 5 day money-back trial period) they immediately understood and told me to bring the truck back for a full refund and put me in the perfect truck! Very happy with the work they did and the stress they took off of me! Thank you Eric Drenberg!! (hes your guy at the Aurora location).

A fast place to go for service

Four item worth listing for this experience. Frist, we made an appointment to test drive the car a day in advance, but when we arrived the car was very dirty. It had never been cleaned at all. Not good during a pandemic. Second, the tires on the car were badly dry rotted. When we pointed this out, they told us that they were within spec. This is true for tread, but they were still dangerous and had to be replaced immediately. Third, and the worst part of the Liberty experience was that the car was overfilled with oil by a quart and a half. When we told the employee, they just said that they wouldnt do that. Oh yes, they did. They even had to take the car back into the service area for detailing (while we had to wait when this should have been done before we arrived) yet they never checked or fixed this. Finally, social distancing was lax. We will not be future customers of Liberty Ford.

Nathan Erminio was great! I definitely will be coming to him for all my cars down the road! Definitely a 5 star rating and recommend everyone goes to him!

I have bought 3 new vehicles thru the years and the kids also have used Fords.Liberty has been a good place to do business to buy or have service done.

Great service. Friendly salespersonnel.

Bought a used car last week from this dealership. Our salesman was Chris. One of the most pleasant places to do buisness and their staff is amazing. Will tell my friends and family about our experience. A+

First experience with Liberty Ford of Aurora......my wife and I met with Chris Fischer and worked with him on the purchase of our vehicle. Certainly can tell that Chris is successful by the way he treated us. Very down to earth, very up front and very much interested it what was best for us.If you want to buy a Ford product, you must make your way out to Liberty Ford in Aurora and ask to speak with Chris, you will not be disappointed!!!

Chris Fischer made the process of getting my new Edge incredibly easy and stress feee. This is the second time Chris has helped me and it has been a great experience both times! Thank you!

I have bought several vehicles from various dealerships in the past, but Michael Rengers at Liberty Ford in Aurora is by far the best Sales Professional I have ever worked with! I recently purchased a vehicle this past Friday and I could not have been treated better by Michael as well as the Manager of Liberty Ford. Great guys who were very friendly and helpful to me. EXCELLENT Customer Service!! I will definitely return to Liberty Ford for my future car purchases and will definitely seek out Michael - thank you Michael!!

The experience is always a good one. The staff is very helpful

Many thanks to Jessica Jones and the staff at Liberty Ford Aurora! I got a nice deal on a clean used vehicle and was given a fair price for my trade-in. I went in with my daughter to help her with a purchase and we both ended up getting one! They took care of a few minor issues immediately and have been helpful with a couple follow up questions as well. Nice new facility and friendly people. We will definitely look at Liberty first for our next purchases.

Bought an F150 Lariat from Chris. Awesome as usual. Great deal, great truck, amazing service. This is roughly my 15th car from these guys and Chris Fischer. I wouldnt go anywhere else!

I received the works package, and that included an oil change, tire rotation, and inspection of my vehicle. Compared to what I was paying for oil changes in the past, Liberty Ford Aurora saved me money. BUT, that wasnt the best part about the service department. The best part was time they saved me, and the way their team treated me.Their beautiful facility is something to see compared to what is out there.

Very helpful

We were driving to Michigan and our new Ford Explorer 2020 and the power steering stopped working, we called our dealer and stated that we need to take it to the closest Ford Dealer around. Ford CS suggested Liberty Ford Aurora, after a long wait on the OHio TP, we managed to get to Liberty Ford Aurora, and Brian Stofko greeted us, and from there our day was horrible, but it got better, Brian gave us a loaner Car to go eat, and in 15 minutes our Explorer was taking care of and it was reset so the Power steering was working again properly.Brian saved our day, we are so grateful to him and I would recommend dealing with him. the Dealership is so neat and everyone we met there was so helpful and kind.

I will continue to buy vehicles from Liberty Aurora because of the great Service team...Most recently Leo Beer went way out of his way to help on my Explorer maintenance etc...Bill has always been helpful also.... The Solon location was good Aurora is even better