Do not expect your deposit to be returned. I would recommend taking pictures/videos of every scratch, dent any small detail in the time of mov in and move out. They claim that they will work with you and try to resolve issues but dont. Office management and staff is/are rude and unprofessional they say one thing and do another. They state that the unit at time of move out needs to be the same way you found it but they do not tell you that you will still be charged for cleaning even though its left immaculately clean unless you hire a professional company to come clean it and have invoices. We had a major leak/flood in our apartment that was caused by the upstairs neighbors, the work that was done to repair our unit was done very poorly the paint was a different color, the drywall and taping was terrible, our carpet was not removed (only a small space) we had no electricity in the kitchen, bathroom, hallway, and 1 bedroom for 3 weeks and once it was fixed water was still coming out. Management shouldve came and done a walk through of the work of the people/companies they hire.

MUST READ BEFORE SIGNING LEASE!!!My roommate and I have been living at Bristol village since May 1st. Since then our stay has been nothing short of chaos with the leasing office. I have had to play the landlord roll when I am the tenant. There are many concerns with the staffing. First and foremost Mark and his staff are extremely rude. I went in last month (May) to ask them questions about the portal because the pricing was incorrect and my roommate and I were working on making early payments. I had spoke with Mark about it, but he didn’t give me all of the information I was looking for so I went back later that afternoon to ask the gentleman who I believe is the admin/coordinator was extremely rude. I went to ask him follow up service questions regarding the portal and he immediately cut me off and was being very reactive. As of today my roommate and I have been without AC for over a week. We made the request on Monday and the maintenance guy came and told us that the whole system needed to be replaced. He advised us roughly Wednesday because they had to order the parts. On Wednesday I didn’t get a response so I asked Mark for a follow up and he just said that he wasn’t aware because he was out on Monday and Tuesday. He just said ASAP. My roommate seen the maintenance guy Wednesday afternoon and asked for an update and he said Thursday. Thursday came and nothing no update from the office or offering of an in the meantime solution nothing. My roommate and I have literally been scrambling all week to find other places to stay because it’s been so hot. We’ve had to take time out of our work day today just to go in and have something be done. Why? When we pay to live here? They brought us temporary AC units that go in the window. Why couldn’t they have offered this to us the second we filed the complaint? We literally had to tell them we have been suffering for them to take some sort of action. It’s the hottest week by far and my roommate and I have been completely inconvenienced. At the end of the day they get to go home and sleep well at night, so they don’t understand. The lease they could’ve done was provide us the temporary AC units earlier. Because of all the inconveniences they have cause my roommate and I since Day 1, this has left a bad taste in our mouths leaving us to determine that we will no longer be living here once our lease is up! It’s sad because the apartment space is nice and spacious, it’s literally the staffing at the leasing office that makes living at Bristol Village extremely difficult.Moreover, I have been submitting payment via money orders since I moved in and Mark (the leasing office manager) has questioned me multiple times as to why it wasn’t the full amount and stated that he “doesn’t accept partial payments due to COVID”. I told him that I don’t have to explain my life circumstances to him. As long as my bills are paid on time, which they are, their should be no questioning especially from an employee. That’s rude and disrespectful. Furthermore, I asked him “so us residents aren’t allowed to submit partial payments online or in person” and his response was “No”. What’s funny is this isn’t the first time I submitted partial payments and he didn’t have an issue before. I asked him “where does it say in writing on the lease or anywhere that [I] am not allowed to submit partial payments?” He couldn’t answer. My roommate and I are only on month 2 here and it’s been nothing short of horrible! The apartment itself is nice, but the leasing office makes living here so difficult that I’d rather pay more to not have to deal with this.I highly suggest not moving here unless absolutely necessary!

My wife and I were residents here for 3 years exactly. The apartment it’s self was beautiful and we had zero issues “while living there”. Everything was great. Unfortunately, when we were moving out, we were told that there would be an inspection on the apartment once we moved out. No walk through inspection was provided in person during move out. So that’s where we messed up. Keep in note that this was our first ever apartment so we didn’t know better. Bristol ended up charging us $1100 dollars in repairs and replacements in the apartment for things such as carpet, blinds, refrigerator compartments, etc. with this being said, we left the apartment in perfect condition. Almost spotless with nothing missing at all. I could understand paying for the deep clean and such but charging over $1,000 in damages is ridiculous!!!! For any future resident looking to move in here please do not let Covid be an excuse not to have a walk through your apartment with the front office. This place will make up anything to get more money from you.

Wonderful place to live! Work orders responded to in a timely manner. Community itself feels homey.

Absolutely love living here. Great staff and management and the complex always looks in great shape.

Bristol Village Apartments advertises as a Luxury apartment complex. There is nothing luxury about it. None of the amenities are available as advertised. Mail boxes have been broken for many years, which means your packages end up at the office. Then your package is sometimes given to other residents due to the incompetence of the staff. The gated community consists of gates that have no locks and are always wide open day and night. The front gate has been broken for a long time and their solution is to just leave it open while still advertising a gated community. The pool area is unkempt, broken umbrellas at the tables, and a hot tub that is not hot. The gym equipment is broken and has not been replaced or fixed ever. Corporate will reach out and respond to this post in an attempt to have it removed through bribery offline communication. Dont rent from here.

Bristol Village has always been good to me. Apartments are nice. Office, and Maintenance gets it done. If I haddd to complain the gym sucks...

If i can i would give 0 stars, nice apartments the bad thing is maintenance take too long to fix everything.They keep all your deposit ( they should write in the lease agrrement not refundable) and they charge for cleaning( even when you left an inmmaculate apartment) having no kids and 1 small dog, they said i damage all the carpet and they have to replace it, they charge for that too, so besides keeping $500 deposit, they probably will charge you another $400 for move out damages

Now that the chaos of moving has settled down a bit, I wanted to take a second to give credit where its due: to this wonderful community I now call home. I stumbled upon Bristol Village quite accidentally and called the office to schedule a last-minute early-morning tour on my way to work one morning. They could easily have turned me away because their offices werent technically open for business yet that day (or because they needed more notice to prepare), but they didnt. Instead, they were flexible enough to say, sure come on over. Without any time to prepare for my visit, they welcomed with open arms, kind smiles, and a very informative packet on all Bristol had to offer. Mark and James have been nothing short of exceptional, both in their communication and their kindness. Since then, Ive only had positive experiences here. The cleaning team worked overtime to get my unit ready for the date of my move-in even though they werent even given a full week; management prepared a welcome home bag full of goodies to give me on my move-in day; I had one small maintenance request upon move-in and it was taken care of within 48 hours; a new neighbor of mine helped me carry one of my furniture pieces into my unit when I was left high and dry by a mover... I could go on. What you need to know is that this property is beautiful, its staff is efficient and informative, and my experience so far has truly made me feel at home. Come live here.

Me and my wife have been looking in the area for quite some time now. We actually found this place on accident. We were greeted at the door very promptly after ringing a doorbell. We met with james who must of been the manager. He made us feel very comfortable. He got us masks, sat us down and went over the various options he had to offer. The apartments we looked at were most beautiful. We will be applying to stay.

Lived here for 2 and a half years, the entire time the carpet in the hall way was disgusting, for the 1st year the gates didnt work and was always open, the building doors were open and the homeless would be sleeping in the hallways, finally fixed the doors but anytime you had guests you had to go open the doors or place rocks in the door so they could get in.. then once you move out they charge you for basic wear and tear.. This place is a RIP OFF!!

I was in immediate need of an apartment and as soon as I came to bristols leasing office I was greeted by Sherrold and I felt welcomed in quickly! I went into the office and the next day I had my set of keys. I am extremely grateful for Bristol. I was apartment searching for a very long time and these apartments are truly beautiful especially for the price. The apartments are spacious, and I love the fireplace! Everything is updated and I’m so happy I found these apartments. So many other places have pest problems but nothing here. The community is gated and you also need a key fab to get into the building so I feel very secure. I had two little maintenance requests and they were handled SO quickly by Jeremy, I was amazed at that and just how quick I was able to get into this complex. It’s a nice space. I’m that person who reads every review with apartment complexes—so when you read this, trust this review.

This is a good place to live. You do get little access cards for the gates and apartment building doors which makes you feel secure with an apartment door facing an interior hallway. Maintenance crew was always respectful and kind when fulfilling the requests made on the resident portal. The office staff works with you on any issue you may have. Packages are delivered to your door from amazon, ups, and Fedex. USPS has a big office right across the street. There is a mall and a super target with in 2 miles driving distance. Everyone has their own experience and writes reviews according to that. If you need a place to live this is a good starter.

Beautiful apartments! Grounds are well maintained, gated community, and has really nice amenities! I sure hope I get to call it home!

This apartment complex management and maintenance team has absolutely lost their professionalism. There is nothing good about these apartment. I have been living here for 3 years but NOW I can not wait to leave once my lease is up. The old management was great, but new management is extremely rude, cant respond to your calls or maintenance request. I agree with majority of the poster that there is nothing good about this apt. I have lost several of my packages simply because they failed to fix the mailbox door. It literally took them MONTHS to get it fixed! If you value your privacy, comfort and dignity, DO NOT MOVE IN. I can almost guarantee you will regret your decision. Not to mention that $2 to $300 rent raise every lease contract. The messiness, trashes are everywhere around the apartment complex. PLEASE, pay attention to the post and DO NOT MOVE in. Spent a little extra and move to a better ones.

This is the nicest place I ever lived. Upscale, fireplaces, excellent value for Aurora! The maintenance staff is awesome and teh office has worked with me many times. Great Place, go check it out.

Terrible place, after you want to move, they look for a way to keep your deposit and charge you something else. I last almost 3 years in this property and when I move in. They pulled up the carpet to charge me for damage, damage I didnt do!

The large gentleman that fixed my sisters air cooler was so sweet i think he said his name was germy. He explained everything that was going on in a was she could understand and had it fixed in less than a hour. he also noticed her trash waiting by the front door and took it out. sweet man If i was forty years younger.

Hated moving... staff is great and they try so hard. I was surprised that other renters would be so trashy and gross in such a obviously nice place. People these days though.

Terrible customer service, the office is extremely rude. And for the apartment to be consider luxury the are everything BUT that ! For what you have to pay to live here Id suggest you go somewhere else that is worth your money. and if you like to order things I would definitely not come hear because the office does not accept ANY mail so you have to hope you or someone else is home to accept your packages because if not theres a HUGE chance it could be stolen. Most money Ive ever paid for an apartment AND THE WORST apartments Ive ever lived in. Moving as soon as lease is up !!!!!!!!!!!!!!!!!

Relax and great place to stay, good sense of safety and great recreation area. Management is very good and easy going under James leadership, they will help you all the time. We are glad to have found such a good place to live!

I lived here when I moved out they charged me for some BS to keep my deposit. I had pictures could have fought it but just was blessed with the purchasing of my first home, so I paid it. The staff there need to learn customer service because they are very RUDE !!!! They change management 3 times in two years just horrible, I would never recommend people to live there.

Ive had great interactions with the staff at this community. The gates were broken for a while, but seem to be working now. I like the inside parking, as you can park alongside the curb so your car isnt next to another, or a regular lot, with plenty of space. The only downfall are the kids to be honest. Im not a fan of them, and in the summer theyre always unsupervised, and ruin any relaxing time you want in the pool or jacuzzi. They run around everywhere, they splash you, the parents just watch and dont say anything, or simply leave them alone. I went a couple times in the summer, and the kids were there by themselves and said the jacuzzi was broken...they probably broke the timer. Not amused. They kept jumping in and out of the pool and Jacuzzi and literally had to tell them to be quiet and to respect our space. They were moving around the jacuzzi, and were literally on us and playing marco polo in there. Like, are you kidding me? I also think the water has too much chlorine...it starts to burn my eyes and makes my skin itchy. The gym could use some maintenance too :( most machines are broken. I would definitely keep living here if these things are fixed! I truly enjoy my apartment. Anytime I have an issue with plumbing or need something looked at, they take care of it right away. The property is always clean. Its just the tenants sometimes that dont pick up after their dog, or leave some trash in the streets. Totally on the occupants. Ive seen condom wrappers by my car for example...

For what you have to pay to live here Id suggest you go somewhere else that is worth your money. If you like to order things I would definitely NOT MOVE HERE because the office does not accept ANY mail so you have to hope you or someone else is home to accept your packages because if not theres a HUGE chance it will be stolen. THE WORST apartments Ive ever lived in !!!!!!!!!!!!!!!!!!!!!!

Do not rent from these crooks. There is nothing luxurious about these apartments. Upon move out they will charge you well over the amount of your security deposit. They will nickel and dime you for everything you have. Management is absolutely terrible will not answer phone or respond to emails. When you happen to get a response they are very rude. Management constantly changes, ever since they’ve changed management to Lori this place has gone down hill. I say again do not rent from these crooks.

Bristol Village Apartments17201 E. Walsh WayAurora, Colorado. 80017Upcoming Review to come....First responder/Healthcare

It’s a great place but the hallways are filthy and stained. Bristol, people pay way too much money here for the hallways to look the way they do.

There are a lot of negative reviews on here that mostly relate to past management, but since Jennifer has taken over, she has done a great job. Shes gone above and beyond to meet my needs and has reached out to me personally several times to ensure everything was OK. The apartment itself is great for the price and I have yet to run into a maint. issue. Ive lived in a new apartment every year for the past ten years and this place easily ranks among the top!

You will regret living here. The office workers are extremely rude. The carpet is stained and the hallway are filled with trash. DONT MOVE HERE!!

I lived here for two years. It seemed nice at first, but I quickly reevaluated.The management seems to constantly turn over. In the two years I was there, I have seen at least 4 sets of office employees/management. When I moved in, they were of course all nice and happy and willing to help for everything. Moving out was a different story. I repeatedly asked to be present for the walk-through and was ignored. Calls ignored. In person promises were not kept. Office staff didnt know what was going on. In some states this is illegal, but unfortunately in Colorado it seems they are within their rights. I finally had to call on my birthday to ask about the walk-through that I was supposed to get a call about, and then get a call about the results (never happened, surprise surprise). The manager finally said all I had to do was pay the difference between my deposit and final utilities (recorded phone call or else I wouldnt have believed them) and Id be good. Thank god they honored this (only reason for 2 stars).Would not recommend, because as others have said, they raise the rent by a lot every year, and you dont really get the amenities they promise. Other apartments in the area offer washer/dryer and similar/actually working amenities for cheaper.

I wouldnt even waste your time applying for these apartments. The office staff are very rude and unprofessional. I put in my application and did not hear anything back after a week and a half. I kept calling the office and sending emails to the manager Jennifer asking for the status and she never responded. Every time I would call, they would put me on hold for 15 minutes or more then disconnect the phone. Moises kept answering and hanging up the phone. They will take your application fee and never let you know anything. I figured after calling over a course of a week everyday, I would just give up and take the app fee as a loss. Do not waste your time and based on other reviews, the living isnt even worth it.

I have had very good experiences living at Bristol Village the last couple years and I was glad to renew my lease. They are always quick to respond to any problems I may have.

The cost of living is EXTREMELY high especially when your paying for amenities and safety that is constantly broken and unavailable, building interior constantly staying dirty although its suppose to be cleaned once a week...I have found dog poop and urine in the hallways on several occasions I have pics for proof, the unprofessional follow up and lack of concern for individuals who storages get broken into, not once was I offered another storage unit, not once did they follow up to see what they could possibly do to make the situation easier...management sucks they are rude at times, hardly ever answer the phone, putting in maintenance request often go un-placed.....now that I have moved out they are trying to bill me for cleaning the entire apartment mind you I had a maid service come and clean my apartment that I kept in tip top shape, all the security gates and security doors are broken there was a point in time for months the secured door were broken allowing for individuals who did not live on the property to just enter and sit in the hallways I have pics of all of that...your no longer able to drop your rent into the drop box because it was broken into and all checks were stolen....I would NOT recommend this place at all especially while managed by steadfast apartment management!!!! They are very rude, move out charges are ridiculous your automatically charged a clean up fee, miscellaneous fees etc. Then they expect you to pay it within 30days....I wouldnt move here if I were you the place is garbage!!!!

Honestly moving in I had a lot of problems. But within that week steadfast really did everything I asked. They got my carpets cleaned, light switch replaced, door handles replaced, and everything else I asked. Im very picky so most of my requests were cosmetic and now everything was done in a timely manner. Im impressed.

DO NOT MOVE INTO THESE APARTMENTS. They will claim you never came in to schedule a move out date and charge you months after you have already moved out. You will not get your deposit and they will do the walk through without you charging well over your security deposit. The staff are rude and ignorant. The hallways are disgusting. DO NOT MOVE HERE YOU WILL REGRET IT.

I normally don’t write reviews but enough is enoughI will never recommend anyone move hereI have had 2 cars broken into, my living room was flooded twice, and our mailbox has been broken into so many times we have had to buy a PO BoxThis is not a secure communityMy wife and I No longer feel safe here and need to consider leavingLeaving

We just moved and we cant say enough about how great everything has been. We had some complications trying to get approved for our apartment and Jenny the office manager went above and beyond to make sure we got approved to move in. She even held our current apartment for almost a full 48 hours while we waited for paper work to come through. She could have so easily denied us and made us re apply with proper paperwork but she didnt. She was amazing. Moving in I was beyond impressed! New carpet and new hardwood flooring in the wet areas. New (or at least very well cleaned) blinds. Other than your minor dings here there the apartment itself is in great shape. We have yet to use any of the amenities or get our utility bill so this review is subjected to change.

I love my apartment and my short commute to work. If it were not for Angelica in the office and her professional manner and kindness in handling things I would want to leave. I have noticed they are gradually fixing things the upside. The down side is upper management treating tenants like we are stupid and lieing to us like we are children then I would not have to write this review.

I really appreciate Jenifer the manager reaching out to me and addressing my concern it makes all the difference. And Moises for having a 5 star customer service he was very pleasant and great with doing business.

We have lived here for less then 2 months and it has been one bad thing after another. The day we moved in we found that none of the appliances were connected, including the washer and dryer. We called the office and they sent over the maintenance man, he connected everything...well not really, I started a load of bleach water to make sure the washing machine was clean, only to find that it was not connected properly, because it flooded the apartment. When the maintenance man came back to connect the washer again, I handed him the thermostat that had come off the wall in my hand when I tried to turn on the air conditioner. One of the reasons we moved in here was because we were advised that they were remodeling the unit. The unit that we were shown was very nice, but this was not true for the unit they rented to us. What they did was take out old light fixtures and put in new ones, but they did not do anything about the holes that the previous fixtures left. They also changed out the blinds, again they just pulled out the old ones and installed the new ones, leaving multiple holes where the previous blinds were hung. One of the reasons we liked this property was because of the gated entry, well that is a total joke. If you come to the property when the office is open, then the gates are open. We didnt realize this when we were moving in, we thought this was because it was the weekend and lots of people were moving in/out. Because of this we didnt have to worry about using our code or key fob to get onto the property, but this turned out to be a very bad thing. When we left the property on our second night here, we came back to find that neither our code or key fob would allow us to gain entry to the property. We decided to just do our best and make it thru this 1 year contract that we agreed to, but now it has gotten worse. The neighbors upstairs sound like they are stomping constantly, there must be no insulation between the floors. Last weekend we woke up to find little white bugs crawling all over the living and dining room areas. Now today we came home from work to find flies everywhere. We have killed over 100 flies (not exaggerating). I WARN EVERYONE LOOKING TO RENT AN APARTMENT, DO NOT MOVE IN HERE!!!!

The guy with a man bun and yellow and green glasses is fat and rude and the maintenance guys are cool and the houses are ok and theirs too many squirrels

Dear manager i hope you will get the chance to reply, your worker or maintenance man has been very rude to my mother making sarcastic remarks about her weight and cussing at my kids i have brought this up to your staff but no one seems to care I believe the worker name is Matt, what i find even more terrible is that he has been verbally abusing other children around the apartment this past summer pls have the chance to talk to your worker Matt, I hope to get a response from the manager soon.From dear residence.

Jeremy the maintenance man was very prompt and professional! Thanks for the help!

I really enjoyed living here. My husband was here about a year before I moved in with him. Management was always prompt with fixing anything that needed to be fixed. The only thing I didnt like was when we were still living there some people needed to do an inspection of some sort, like change the air filters and look at the hot water heater. I was on my way to work and asked if they would make sure the apartment was locked before they left. Well I got home 8 hours later and the apartment was unlocked! I was mad and called management, they told me they would speak to the maintenance person who did that. While nothing was taken I was glad the management took this seriously and made sure it never happened to another resident.

Bristol Village is by far not only the worst appartment complex in aurora but the worst I have ever seen. The staff do not care about you nor willing to help. They tell you they will but will just send you to someone else or hope u forget. If for any reason you move out or miss a payment because it bounces it will immediately go to a collections agency and bristol village cannot help you. Your rent will go up each money as they fix or repair stuff. Youll never get your security deposit and they will charge you thousands of dollars to renovate your home. There are frequent car breaks ins and plenty of neigherbors that will do everything to make your life more of a inconvenience. I can keep going on but worst place to rent ever they just want your money and will milk you for everything.

DONT MOVE HERE. office workers are extremely rude

Nice

Worst apartments Ive been to maintenance is really rude and raisict

Heres my story about the quality of customer service here:I woke up on Saturday morning with my apartment at 80 degrees. The AC stopped working! I live on the 3rd floor and I have 2 dogs so having a hot apartment is NOT an option. I immediately put a maintenance request on the resident portal. Once the office opened at 10, I called. No answer. Waited a half hour and called again, still no answer. I left a voicemail both times. I called again a half hour after that leaving a message for both the office and emergency maintenance. Nothing. I walked down to the office, and everything including the front doors to the clubhouse were locked. No one came in that day. About an hour later, one of the on-call maintenance guys came knocking on my door with a brand new window AC unit. It was temporary until they could get it fixed. Someone should be out on Monday. This brand new AC couldnt be put in the correct way because as soon as you turned it on, all you could hear is the fan inside hitting metal. So the guy tilted it so it didnt make any noise, and he left. I was so happy because of the cool air and thought that would be the end of our personal heat wave. Obviously since Im writing this novel, I was wrong. My husband woke up the next morning to go to work only to find that our carpet was saturated in front of the AC. Since the AC is tilted INTO our apartment, the water that usually leaks out, leaked in. So now, we cant even keep the temporary AC running because it will soak our apartment floor.Well, its Monday, 2:08 pm. I have called twice, my husband once, leaving a message every time asking someone to call me as soon as possible so I know what the status of this fix is. And of course, STILL no response! The lack of communication from this community is unbelievable. I would say if you are wise, dont move here, but I too read the reviews and still decided to move because i thought it was a nice complex. If you do decide to move, just expect no response from the office. Ever. Good luck!

Maintenance are not doing there job right we called them to fix a broken pipe about three times and all he does is fix the stains on the roof and the pipe is still broken and leaking and there are also really rude dont move here

Do not rent here. Wouldn’t recommend to anyone.

Beautiful place! I would love to live there.

Ever since the new management company has taken over this place has went in the toilet. It takes forever to get them to fix anything and the rent letter they send out always has so charge on there that you were not made aware of and they put it on you to figure out what you rent should be. Don’t move here.

Its nice but itd be nicer to not move to a new unit every year. 3rd year lease, 3rd apartment. Moving isnt cheap nor easy. Discounts or something would help a little with the added stress but thats wishful thinking.

Very good place

So far I like living here. Its been good as far as the maintenance comes and fixes our things and down side is we needed a lot of stuff fixed up, the office has worked with us on our rent when we got in trouble, the noise is contained pretty well between apartments, and its a quiet area.

This place becomes more and more ghetto. They never fix anything, but feel the need to constantly jack the prices up. Perfect if you like murders happening in your immediate vacinity (just Google Bristol Village murder). There have been two, but only one made the news. If you like paying three times as much for a poorly secured area where dogs poop everywhere and gangsta wanna be homies bump their bass; this is perfect for you.

The new management is horrible!!!! DO NOT MOVE HERE!! They allow maintenance to go into your home without notice. Extremely incompetent. This used to be a good place until the new management took over. To any new military families in the area STAY AWAY!!!

Rent goes up continuously for no reason, over 5 years my rent went from $999 to $1500+ Management is always changing and they never have seem to have a copy of your renters insurance. Also the current office manager is extremely rude and unprofessional!

The leasing staff is rude but the apartments are decent. Maintenance is terrible because they are slow as far as fixing appliances. It has taken maintenance a week to repair the washer machine and dryer when I lived in the community. After my lease was finished, I was charged over 500 dollars because the carpet had stains, the carpet was also not cleaned, and the microwave was not clean plus water, trash, and sewage charges. I was shocked because I had taken pictures before I left and it was clean. But Bristol Village should have kept the deposit if the cleaning was not satisfactory and not over charge me for cleaning. Their was no damages but I was charged for cleaning but it is okay I will never stay at this apartment complex again. Once again rude leasing agent and terrible maintenance staff. But yall make the choice because everybody experience is different. For me, I had a terrible experience.

ABSOLUTELY THE WORST COMPANY THAT POSES AS A Steadfast COMPANY. ONLY STEADFAST THING IS AWFUL CUSTOMER SERVICE!!!! VERY COCKY DISPOSITION IN A MARKET THAT WILL SOFTEN! COWARDS LEARN HOW TO TREAT PEOPLE.

We moved in back in November and I gotta say, not the best place to live. The place wasnt 100 percent ready when we moved in. They barely got a fridge in our place before we moved. The office staff seems nice but I dont think they do an amazing job. Im pretty confident that the maintenance staff is incompetent. Whats worst of all is the Internet! You cant get comcast or century link. They have a contract with another company and it is horrendous. Dont bother wasting your time with them and get Clear, Verizon, etc. That or just stick to your phone for Internet.

I am a current resident and have been for two years! Let me just say this past year has been full of the most awful experiences I have ever encountered; from customer service to maintenance.I have had to call more than a dozen times for the same problem for it to still not be resolved. When I presented my situation to both the manager and the assistant manager they could probably care less about everything I was experiencing in my apartment. Not to mention the snotty attitude from the both of them- More so the assistant manager who goes by the name of Sarah. I am so disappointed in the awful customer service they provide their residents. Grey Star who manages the property should really look into the type of people they hire. There is other residents that have experienced the same thing. DO NOT LEASE HERE. I would hate to see anyone else struggle with what I have.

Went in on a Friday afternoon to view apartments and while there were 2 staff members in the office, we were told they couldnt help us at the moment and we would come back. Since that was our first experience with their customer service, we went elsewhere.

I picked up a friend here. Didnt go in.

I was so in love and felt so safe here when I moved in.. Thats when I was at #7-204, now Im in a different one.. Let me tell you, its god awful !!! Management changed and its terrible . The sidewalks, trash, door locks and gates, are not being fixed or picked up..if you wanted a taxe write off you could of at lest warned the tenants first.. My building hasnt been vacumed or cleaned. There is actually dog shyts in the hall. For what we pay. We wont be staying if this problem dont get fixed.. I dont know what happen, but I really miss the last management. She was wonderful, and the buildings and grounds were well taken care of also had wonderful community activities planned . I feel bad about this post but looks like the only way to get the owners attention.. I have pics .. And I definitely do not feel safe anymore.. If I could upload a video Id scare alot of prospective renters

I lived here for two years, when we first moved in the place was managed my Lincoln properties. In my opinion Lincoln was way better and worked way faster to finish matienence orders, Greg was great! Then Greystar started managing the property and everything became more business like and less personal and friendly. My apartment was the first to get renovated on the property and I must say I loved it. 750 Sq feet 10 foot ceilings and the top floor. My neighbors were great for the most part and I cant remember a time that I ever wanted to complain about noise. The pool, hot tub, and gym are all well maintenenced and the grounds are always very well kept. Im going to miss living here!Update: Be careful and document EVERYTHING when you move in and make sure you ask for a personal copy of documentation when your carpets were last replaced. I had $1,500 in total for deposits when I moved in two years ago $1,115 was an additional security deposit for not having a credit score back then. No big deal at the time because the previous management company Lincoln assured me that I would be getting the whole $1,115 back when I moved out. Greystar however is a joke of a company who will do anything and everything to steal your money. After moving out a month later I get my refund back $800 short of my total deposit amount. Due to carpet damage. There was absolutely nothing wrong with the carpet, yet they replaced both the bedroom and the living room at my expense. If you want to throw away your money this is the perfect place to do so. They will steal your money right under your nose and say it was your fault.

If it was still the previous owners I would recommend these apartments. The current owners have done nothing but feed me lies since they got here. The maintenance staff had to do some work on my toilet and they left all the trash and broken parts covered in black grease on my bathroom floor and left a mess. The staff is extremely rude and INCOMPETENT. These people do not deserve your business.

I have had some problems with billing, as they have a third party handle that function that frequently states incorrect amounts, but the maintenance has blown me away. One of their members, Matt, came by to fix a fridge leak, and not only fixed the leak, but cleaned up my apartment around the leak to clean up all the damage from the leak, and then kinda kept going, so I came back to an apartment not only with a working fridge, but also cleaner. I was blown away. This was beyond above and beyond.

The new management company here sucks, I have lived here for a year and was supposed to be moving into a 2 bedroom this weekend, well that move did not happen because we went to look at the apartment, the management didnt even do our walk through with us. Well to start the kitchen sink was spraying water from under it, my daughters closet door was leaned against a wall not even on the closet hinge. On top of all that the whole apartment dusty, including vents, the smoke detector and sprinklers, and a light in the hallway had piles of dust right by the light bulb. Grey star in my opinion was great I never had any issues with the staff or maintenance. Steadfast sucks though I went yesterday morning to tell them I wanted my lease shredded which they did however they laughed in my face to each other and spoke about how they rushed me into the apartment. Well excuse me rushing me into an apartment because you have someone lined up to take over mine is not acceptable. I will be moving to a new community on Saturday and I honestly cant wait. SCREW STEADFAST MANAGEMENT DONT EVER LEASE HERE !!!! I have pictures if they even think about screwing me over.

Paying full price for only half of the advertised admentaties. Management is incompetent, lazy, and does not care about the residents. This place is over priced for what you actually get.

This place has become a joke to live at, theres no hot water pressure at all this whole place looks old nothings getting fixed around here. glad im moving out.

I love my apartment but like all places weve had our ups and downs

DO NOT MOVE HERE!!! When my family and I have first moved in the property was owned by Griffis Residential such a pleasure to work with. Now they are owned by Lincoln Property. Stay FAR AWAY! The maintenance staff does absolutely nothing we called over 10 times for them to fix our kitchen sink which leaks(still) they cut a hole in the cabinet and left it with mold exposed. Our smoke detector went off randomly one day and it wouldnt stop it took someone 45 minutes to come and stop it. He rips it out of the ceiling and we didnt get a replacement for almost a month. Their maintenance workers are teenagers who sit around smoking pot with the residents in the carts they use to get around. The manager there is THE ABSOULTE WORST our mail had gotten stolen (bc if someone gets the wrong mail they just leave it outside and the management never goes and gets it to make sure mail isnt stolen) so my husbands debit card was taken and we were going to be late with the rent bc of it she said she would work with us and then said she couldnt do anything to help us. They never knew how much my rent was or how many occupants lived there I had bought a new car and they needed to verify my information and the leasing agent gave them the wrong amount and said I lived alone almost costing me my vehicle. There was always late payment notices in the middle of the month on my door when my rent had already been paid at the beginning of the month. I had to constantly remind them how much my rent actually was. They had even misplaced a money order that we had given them for the rent! (keep ALL of your receipts) It is supposed to be a gated community the gates are always open the key cards never work to get in and out of the door. The door that I mainly used the card reader was broken and it was never fixed so anyone could gain access into the building The appliances are so cheap the rent is WAY over priced. they are remodeling so the gym has been closed for over 4 months but I have never seen anyone doing any work in that area. DO NOT MOVE HERE!! you WILL regret it!!!

Bristol Village was at one month before this post owned by Griffis. In that time they had been a pleasure to work with. Any problem I had was resolved in a timely and fair manner. I had not had any problems with Griffis for almost a year. With almost 2 months left on my lease they were bought out by Lincoln. This is when the nightmare started.I had a pipe burst in my wall that soaked my bedroom and destroyed my Tempurpedic mattress. My renters insurance didnt want to cover the damage because they said it wasnt damage caused by me or an act of God, it was caused by poor maintenance. I agreed with my insurance because that makes perfect sense and USAA has always been good to me. So I decided to talk to the new property manager Andrea Harper per USAA recommendation.She has been completely unhelpful and disrespectful. She at many times told me it was my responsibility to get resolved and she on behalf of Lincoln cannot do anything because I signed a waiver of responsibility. I told her that the waiver doesnt mean she cant do anything, it just means she doesnt have to. She said she talked to some mysterious regional manager that was somewhere in Wyoming at the time and she also didnt want to do anything to help.After THEIR pipes burst and damaged MY belongings they were somehow not responsible for ANYTHING.Then, while still trying to deal with this through the management and my insurance, they decided to tow my other vehicle because it had expired plates. I told Griffis before that I was waiting for a new title after the DMV lost my original and they told me no problem and I didnt have to worry about my vehicle. A month after Lincoln comes here they decided to tow my vehicle without giving me warning by calling, putting anything on my door, or mail. They did put a tiny note on my vehicle that they would be towing it but since I commonly travel for 30-45 days for work I couldnt see the note that was only posted for about a week.One month after Lincoln comes in Im now responsible for the following:-Replacing a $5400 dollar mattress-Paying the tow and impound of my vehicle at a cost of $550-Dealing with the snobby and disrespectful management-Boiling anger over how things have been handledI will say after telling Andrea I alone had a $250 dollar deductible for my renters insurance that I would never get back even if they decided to pay my claim she right away said she would pay for that. So from saying she couldnt do anything to paying a measly $250 dollar deductible for an insurance claim that I dont even know can get approved. Yeah, thats REAL helpful!Also, I told Andrea that I had authorization from the last manager that was here with Griffis to keep my vehicle here while waiting for my new title and she had the nerve to say he isnt here now and give me the phone number for another property company to call and speak to Craig to get things worked out!My God, thats the kind of service you get with Andrea at Bristol Village with Lincoln in charge now.God forbid a pipe bursts in your new apartment or you are waiting for a lost title for your vehicle or travel and dont move your vehicle for longer then 72 hours, you would be best off renting from some place who wont screw you with a $6000 dollar bill.I thought the decent rent rates were ok but now factoring in $6000 over my 1 year lease I can safely say Im angrily regretting ever allowing myself to stay here after Lincoln bought out Bristol Village and Andrea had the pleasure of ruining my life.Screw you Lincoln and Andrea Harper and you can safely bet I will NOT be renewing my lease!

Thank you for reaching out to me and making a difference on my experience!

Awful customer service. Management is inconsiderate and I can see why the reviews are collectively negative.

I love it this place, Kara is the Best!

You should sue the apartment complex, no one is allowed in your home without notice and permission to enter!! That sound like a home invasion people get 3-8 years for that!!

Very unprofessional office staff.

The apartments are nice but the new website sucks they tried too hard, the new pictures annoy me the dog and the dude with the hut pisses me off

Beautiful nice place for leaving

New owners jacked the prices up to pay for their takeover. If you cant afford an increase in rent every year by 200$ forget this place.

Cute

Mangers very rude .. I will contact corporate office .. What happen to old management ..

Apartments are two high its crazy

I have been complaining about the same broken things over and over again which never get fixed the staff makes me feel as though Im putting them out to get things fixed

Very nice

Jeremys great!!!!!!!

Good moving customer.