The day and time I visited was the busiest Ive ever seen and a plan needs to be in place for more than 3 staff, 1 of whom was training another! while theres literally standing room only. An hour later, my turn, #12! came and my questions were answered quickly and thoroughly. Worth the wait, but surprising as my first disappointment with spectrum services!

Only 2 CS reps. They should have separate reps. Several for the customers who take an hour or more, and one for the customers just want to turn stuff in, or get new replacement.

Hate spectrum. No direct line to the store. Asked support on phone if they had enough inventory for what I was driving 45 to come get. They said yes. Guy in store said I was lucky to get the last one. Felt bad for the next guy. I could go on but Im sure there is a character limit.

Sales reps lie and tell you things that arent true. Told me I have a 24 month price lock and its only 12. Told me my bill would be 130 a month and its nearly 200. Ill keep the internet since its the only high speed in the area but getting rid of TV as soon as Dish Network installer hooks everything up.

40 minute wait to pickup equipment. Associate (Moses?) told me I’d have some kind of one month trial of streaming/cable garbage. Not asked, he told me as he handed me my receipt. I get home and there’s already a charge to my account for when the trial ends so I had to spend another 30 min on the phone to cancel something I didn’t want.Crooks. Probably should be illegal for them to automatically add on a trial without asking for interest/permission.

Never have any problems and always get good people

I would like to recognize Mrs. Sheryl for the patience, and excellent customer service she provided!At the beginning of my call I was not satisfied; Mrs. Sheryl changed all that. She was able to identify, and resolve my problem effortlessly. Mrs. Sheryl from the Call Center is Amazing!!

This company r thieves. Ive had the same service 2 and a half years and when I moved I tried transferring my service to new place they said the price goes up bc of location.... I went from paying $22 for internet they said new price for BASIC INTERNET is 55.... Really???? They just take advantage . no thanks next company

Clerk tried his best to move customers in and out. Very busy morning.

Waited forever to get someone to help us while they stood around and did nothing except talk to each other. This has happened on more than one occasion. Go to another one of there other stores and good luck!

Grace Was so friendly, excellent service!

What a joke.... !!!!!!! Dont do it. Waited an hour had an appointment and they just want to sell you a new phone

Quick n fast returned our equipment! Because we were moving out of state!

Great experience at Spectrum in Lakeland. I will never used Spectrum in Auburndale ever again. Tired of waiting for service at the Auburndale FL office. Lakeland does it all, TV, Cell, Internet etc. Little wait if any. Go for it !!!

The employees were polite and resourceful. They knew what they were talking about and explained everything to me in great detail. I merely went there for a replacement modem, but I was thrilled with the friendly faces I received and left in a better mood than I had arrived. I just wish i could give 10 stars instead of 5

Inefficient in customer service and way crowded. Took me almost an hour to just run in my equipment. Lousey home service, poor customer service and they are way overpriced for the service they give you. Best to make reservation or you will be waiting a long time for a customer service person.

My associate Tre helped me with what I needed. See you when Im ready.

Bad service reps. Lied about payment and cost to get me to buy phone. With $300 dwn for one month service my first bill should of been $129. Was $599. Wanted phone paid off in full. Wasnt the agreement I signed. Wanted phone back with no refund I refused . Bad service here.

I was thinking about getting wifi with internet and talked to my fiance about it, then the next day I get an offer I couldnt refuse from spectrum and now I have wifi and internet and it really works great like they say on tv... Thank you spectrum

2 employees for 20 customer, they worked fast and did their best. Abusing company exploiting good employees.

Clean...new..friendly employees

Good deals on wireless service and phones.

Helpful but some of the employees had attitudes

Ive had good and bad luck. But right now things are great.

I was about a year overdue for an upgraded modem. I was told by the tech I could just make an appointment and go in to exchange my old unit for the new one. It literally took me about 5 min once I walked in the door to be helped and out the door. Fastest service anywhere.

Helped us out fast and got us hooked up to wi-fi. Thanks

Even though my telephoned order to turn our service on, which had been on seasonal hold, Grace, the technician who waited on me, was wonderful. She quickly addressed that situation and found the best offer to add TV service to our account with phone and internet. Grace was professional, friendly and knew her job well. I was in and out in 10 minutes equipped with my receivers and easy to follow instructions. Splendid service! Thank you, Grace.

Just there for some info. Got what we needed and were able to get resolution once we got home. Friendly service even though we didnt want to buy anything or upgrade service. Thank you.

I lost my IPhone 11 that I financed in the lake 8 days ago. I submitted an insurance claim 6 days ago. I still have not received the replacement phone and Spectrum won’t put my number in a temporary phone that I have unless I pay for the replacement phone in full. According to the tracking number, FedEx hasn’t touched the phone since the day they received it. The phone is obviously lost in the mail and Spectrum won’t contact FedEx or send me a different replacement phone. Verizon here I come

Horrible customer service. I had cable and internet hooked up, installer damaged my home and said we would hear back from a supervisor in 48 hours to have someone come out to fix all of the damage. TWO WEEKS later I was finally able to get ahold of someone after multiple attempts and they said I have to pay for a contractor to come out for an estimate, and they will decide if they want to pay for the repairs. Reaching out to the BBB, consmer complaints, and attourney general as this is unacceptable. Switching service providers, DO NOT USE SPECTRUM.

If I could leave a zero review I would I have had six tecs come to my house since April 25th 2021 and no one has fixed anything!!!!! has left internet not working, cable interrupted, and NOTHING complete... The last tec today May 5th came out rewired some stuff made it sound like his job was way too hard and now has left with internet still down and now my cable is out due to what he did.UNBELIEVABLE....YOU SHOULD BE LUCKY THAT YOU HAVE JOBS WITH THIS PANDEMIC IN EFFECT SO WHEN YOU START A JOB AT LEAST FINISH THE DAMN JOB...

5 employees standing around while one worked. Took over 45 minutes

They made changes to my bill without asking me!!

Tre was very knowledgeable,curious, explained Everything to me.

Overcrowded, people waiting over an half hour, with only two stations open. I left !

I went there to return my spectrum stuff for the last day that I was living at my home

They help me get my cable and my service is great thank you spectrum

Idk didnt go to any spectrum store

Tre quickly got us what we needed. Great experience overall!

The internet service is so bad and expensive

You cant get change. Whatever money you walk in there with is what they want. To pay off my bill I would have had to give them my gas money too. I had to make it home. So I was a couple dollars short on my bill.

Called before we went.They had a router and modem bagged up ready to go Minimal wait.

My internet goes out constantly. You do nothing about it except send out people who cant seem to provide a permanent solution. I work from home and you are ruining my ability to provide for my family. Terrible and unreliable service!!!

Every 3 months your bill will go up 20 bucks for no reason. Started at 160 and now im at 220 for the same service

Ok people I guess. Very busy. Had to stand forever before getting service. Then they had to call someone else.

Store is always overly crowded, the security guard treats you as if youre an inmate in jail, and between the phone customer service and store customer service cant get on the same page.

In and out fast

Sergio has great customer service he was very understanding and patient with me how to do the self hook up for my cable and internet thank you Sergio

Horrible customer service, training lacks especially in Mobile department. Hours and days with issues still not resolved.

Ive been a mobile customer for 2 years. I stopped in with my daughter for something that was going to take a few extra minutes but the salesman obviously only wanted to deal with new customers. Well be looking for another provider.

Helpful staff, greeted upon entering

Good service..alot of Converter changes..

They no longer can turn on or off any services. You have to call in, like XM or a subscription service.

Was not good one have had nothing but bad service with my cell phone no help at all.

My internet has been going out for months now and nothing is getting done about it.....they take forever to send someone out to fix it but they dont do anything. Now I cant even get anyone on the phone just a recording. Theyre just a bunch of thieves stealing your money. I guess its time to find a new provider.

Friendly staff, courteous.

Only one customer representative for 15 people waiting to be assisted??

Spectrum is very nice cable place

Quick and good service , thanks

I walked in spectrum today didn’t expect to get service started right away! Luis was very helpful and professional! He got me set up and I walked out happy with my equipment! Great customer service Luis!

16 people in line with 3 registers open. Don’t bother going there to buy a phone. They won’t give it to you and will ship it to you. Even after wasting an hour repeating your info to them 30 times.

Delay for service,1 houer for wating

OK so spectrum in general is absolutely my least favorite company to deal with. Id rather be audited by the IRS. That being said after 3 phone calls to customer service I was told the could send someone out in a week to fix my internet. I asked if I could go to my local branch and exchange equipment. Once there I signed in and waited about 20 minutes to exchange equipment not bad considering I didnt make an appointment, which I would have done if Id been told by customer service on the phone I could. As a general rule the only thing worse than spectrum service is their customer service however I was pleasantly surprised by how efficient the store was. I live in an are that is considered a protected territory for spectrum so the only other service I can get is satellite that goes out every time it rains and in Florida it rains daily. So yes I would change if given the opportunity!

Spectrum TV pigeon tooo high and constantly going up.

Excellent customer service!

Ah the joys of dealing with cable companies. They wont take my galaxy phone because I didnt buy it through spectrum. On there website says bring your own device!

Person that helped me was very nice, she took care of getting my phone and cable disconnected.

Very crowded for me during my visit. Difficult to stay socially distant. Clean, but slow service.

Was busy but nice and clean and everyone was very nice and sweet

Dont like Spectrum but the employees that work there do a good job

Carl Andrade, the spectrum specialist for 21 yrs came in at my home and found connection issues from poor installation they their 3rd party company knights enterprises. It’s good to see that there are enthusiasts and techs that really care about their job. He’s a keeper !!

Kiosks makes paying bill simple and quick

Spectrum is horrible Ive been having trouble with my internet on and off for months I keep calling they say sorry send someone out still nothing fixed......

The Ladys working thereWas Nice & helpful .only 1guy working there was veryRude I wanted too ask himWhat was his Problem being Rude to people I didNothing to this guy he actedLike he did not want to be ofAny help to me .So I left theStore & come back in a fewDays later . Do SpectrumPay there workers too beRude to us Customers I dont Remember that guysFirst Name Im just happyHe was not the ,1that gotMy Service going for Me.

Haha, Frontier taking over your business. Just switched today, faster internet speed at 500mgb vs spectrum 100mgb frontier being $20 cheaper

Great you are taken care of

Was a bright house customer for years started having problems since 2016....wow thats when spectrum bought then out have been having problems every since then!!!!

The worst customer service and technical support. The image on the poor package channels frizz all the time. The internet fail every week and when I’m coming to change the modem they need a lot a verification for nothing

Poor quality service, and every month there will be a new fee for usage. Do not believe any special promotions as there is always a fine liner. No compassion for military nor children homeschool during the pandemic.Only if there was another option for my area!

Better then over the phone

Would give a 0 star review but I cant they couldnt help me with my faulty Iphone 11 pro max after hours of purchase. Had to schedule an appt with apple an hour away from my house a week later so imagine been without a company/personal phone for a week. they didnt offer any solutions to that either. Customer service THE WORST. I have been a customer for 7 years now, pay over 300 dollars in service between mobile and internet and I the customer had to pay for someone elses problem. like I said would rate them a 0 but I cantand by the way, at the pace you are going spectrum I think bankruptcy might be your final path, last reviews has been 1 to 3 starts, not good at all get better

Rude employees cant get any help

Go early its usually really busy.

The only person that was kind was the greeter the rest seems to be bother by me wanting help with activating my new cell.

Good service

Worst service ever!! Always having problems with them. They disconnect our service for hours in the middle of the night. They’ve even reset our whole name and password in the middle of the night and we weren’t able to get it fixed until mid next day. Or my Internet will just stop working for like 15 minutes on and off all day. Pay all this money a month to barely get to use the internet. 🙄

So Im moving and my daughter works from home. I wanted Spectrum to turn on service at new address and have a couple day delay in turning it off at old address in case something happens and we cant move her equipment in just one day,well the only way is to charge me a full months charge for that couple day delay so I can be sure lights are on and everything is set up for her work. We need better cable providers in the Polk County area. I would also like to mention that the whole4 years I have lived at my current residence my internet has never been good, I got tired of calling every week

Very quick, very efficient, Ive been a customer for many years, they met my needs today.

The young black man was awesome. My receipt doesnt have his name on it but he was great. Start putting employees names on the receipt so we can give them proper credit.

They are Great to help us. Thanks for the care you give to us. Joe

Shady business practices equals less than desirable customer service. As a good paying customer they want to raise your bill $50 every year you stay with them. Its time to cut cable and get better customer service and better quality picture!!!!!

Good internet

Absolutely worst customer service and internet. I was paying for 100 mbps for a year now and during year upgraded for two months attempting the 400 mbps and neither gave me good internet. Speed test was showing less than 20 WITH A DIRECT ETHERNET. found out after a year there was a filter capping it at that speed and increased my bill anyways and will provide no help. The original person who connected my wifi should have known about the cap and removed it instead of doing minimal at his job. Second tech found the issue right away. WORST INTERNET!

My wife works there

Slow not to professional.

Very busy. But polite

Just need to swap out a modem. Wait time was over an hour.

The internet is good never truly had a problem!

Quick response to a internet outage and very friendly customer service. Answered all my questions about my concerns and assured a call back when the problem is fixed

Super fast service