I missed the delivery of a special birthday cake this afternoon (while I was at work), and the app said delivery would be re-attempted on Monday. I was so sad! I called Customer Service, and a sweet gal was able to let me pick it up at this location after 7. The staff at the counter were really kind. Unasked, they went an extra mile to call the delivery driver, who was running behind and might not make the 8pm cutoff. A few minutes before 8, one went back and intercepted the driver as he came in. My boyfriend and I could hear them working frantically in the back warehouse area. Finally, there it was! I thanked them profusely. They wished me a happy birthday, and then closed the counter. What a really WONDERFUL group of people! Thank you guys so much! 😁

Helpful service is the best. My package was too heavy for me, the counter guy carried it inside from my car for m. Im ever grateful for his help.Great drop off center!

Horrible! Every package I receive is dirty and partially opened. I have to wipe it down before I bring it inside the house. Some items that were partially opened have been dirty inside also. I’m not sure if they are throwing stuff around but Fed Ex is the only company I have a problem with. Amazon and UPS are awesome. Have no clue if it’s the driver or the actual Facility but I wish businesses would stop using them…

Knowledgeable staff. Excellent, efficient service.

Delivered 2 packages of mine to the wrong address. Tracking another package, its been 7 days and its just going in a circle. I cringe when I order something and I see FedEx is the only option.

Good service, clean staff friendly

Expecting a package from FedEx, I dont have the tracking number, tried to call, the automated system wont let you through to a person with a tracking number!!?? But I can walk in and get my package/figure out where it is? I love FedEx but giving 1 star fir no effort from the corporate level to actually help the customers...

Very helpful and pleasant staff.

Good service. Employer was able to answer all my questions. Very polite.

Staff is always pleasant and helpful!

The lady working behind the counter was very nice, patient and helpful.

Picked up my package it was there with friendly service.

Always quick and courteous staff

Small hiccup with my package location but Mr. Don stayed so positive with me through my frustration! I appreciate him & the drivers for going above & beyond to get my package to me! I was highly satisfied at the end of the day! Thank you to Don & the drivers❤️

Be careful if you are around these fedex employees. They don’t properly wear masks or social distance.

Have not received a package from them in over two years dont know where there delivered to call FedEx never get a call back three packages never received dont know how they stay in business.

Don was very helpful thanks

Nice staff, clean and well managed.

Great staff! So knowledgeable for all my shopping needs.

I wish i could give them 0 STARS! This location is full of lazy people who do not care about their customers. 3 days Ive been patient. They bring my package to my building and immediately mark it undeliverable, rather than bringing it to my apartment. I even agreed the 3rd day to meet the driver down there when they called but they didnt even make the effort to call. Now i have to walk 2 hours to get my package. They have taken 3 days of revenue away from me now. Ive stayed home all day for 3 days to get this package. Youd be better off using another company if youre in this area. THEY DO NOT CARE. And Customer Service did nothing to them. The guy Jeff has no integrity and doesnt follow through on his promises. When I arrived to pick up the package, I found out that the driver refused to deliver the package because she said People stand outside and smoke weed and it looks unsafe. I told the person at the counter thats a lie. Weed is banned from the property. People go outside to smoke cigarettes because they cant smoke inside, furthermore we have security in the building 24/7 and cameras everywhere. USPS and UPS never have a problem delivering to me. She saw a bunch of poor black people outside and assumed the building was unsafe. When I said it was Discriminatory, the guy at the counter says She plays for your same team pal. Racist people here.

Quick and quality service.

Still haven’t managed to get anyone on the phone. My package has been sitting there for 6 days now. Everyday it says it’s going to be delivered😒

Love this place. The front counter people are the best!!

The posts office ladie was amazing and real helpful will recommend this location for pick up any time.

This FedEx location is EXTREMELY well hidden... I dont think Ive ever made it here on the first try on any occasion I had to go here to drop off or pick up a package.Still, when you do finally find your way here the staff are extremely friendly and helpful. (Maybe because visitors keep getting lost on the way?)

Great service! I dropped off a package and was in and out in 1 minute. They have boxes to buy just in case you come on without your shipping box.The guy with he glasses was very professional and warm. He told me to have a great weekend with a genuibe smile.

FedEx Matt! This is long past due! Matt helped me with a few last minute items that were put on my plate for my sister-in-law bridal shower. Matt was very quick in responding back to me and knew exactly what to do! Thank you so much for your help!

Very very helpful and professional

I generally am not a fan of Fed Ex. I prefer to work with any other parcel carrier when feasibly possible. When calling their 1-800 number, they tell me the local Fed Ex store of my choosing will automatically be sent & hold packages I receive which are required to have me present for delivery. Then, when I arrive at said location... (This one) they tell me, no. FedEx will not send my packages to this location & notify me that I have a package for pick up. I must instead travel 20 minutes one way out of my way to get home & see I have a door tag on my door just to get back in my car to drive 20 minutes back down south to Auburn Hills to pick it up & drive 20 minutes back north to get back home. When all I needed was a simple phone call to stop in on my way home from Detroit after my work day. Therefore eliminating 40 minutes of drive time.All I could do was collect todays package and leave while biting my tongue.

Chose 2 day shipping paid extra which didnt come on time which thats okay corona is pretty bad but then the next day it just says pending and its sent to another location further away? I run a business and my customers count on me to fix their products on time this isnt acceptable

Quick stop to pick up package. Fast in and out!

This facility seems to have a steady flow of customers but never a backup. Service is quick and efficient. Highly recommend this facility.

These guys rock. Love the staff, great service and good supplies. Cant go wrong.

I had a package that was placed in a drop box for ground delivery. Initially, there was some confusion whether the drop box was solely for express or for ground as well. I called FedEx customer service and they were very friendly and routed me to the Auburn Hills location. Don from the Auburn Hills location called and updated me with the status of the package for every step of the way. I was very impressed with the customer service.

DON IS AWESOME!!! amazing customer service and very helpful guy! Thanks again Don you rock 😀

I had to print a booklet and they were terrific. I didn’t realize my file had a uneven line in it when I changed it into a pdf file. They caught it and took my original word file and printed in a couple hours. They were a life saver!

Very helpful staff.

This FedEx is terrible. I once came too close to closing, still present before hours of operation ended. And they shut the door in my face, not before screaming obscenities is at me.Before that they refused to look for a package on hold there because it was past 7:00 and they dont look for drop offs after 7:00 because it would take too long. What!?Everytime Ive gone I am respectful and polite and I am treated like subhuman garbage. Id give zero stars if it were an option.

Quiet. Clean. Theres free coffee. Staff was nice to me, went out of their way to help me find my package.

Nice staff they wont let you pay more then you need to. Even told me it would be cheaper for me to go to a competitor once. Still shipped with them

Package was supposed to be delivered Friday. Online tracking said it was at this facility Thursday morning, thought great, no problem. Friday goes by, nothing. Call Friday night - itll be delivered tomorrow. Saturday - look at online tracking, now says no delivery date available. Call them up - oh, you didnt request Saturday delivery. Oh, Im sorry I didnt know I HAD TO ASK FOR MY STUFF. Okay, fine, well go pick it up.It took - and this is not hyperbole - ONE AND A HALF HOURS to get my package. In this time, I witnessed:- A girl leaving IN TEARS- Employees said I dont know to every single customer- Employee said I dont have the drivers cell phone number so I cant call him. I dont have every drivers cell phone number.- Overheard a man say he paid $15 extra for express shipping and its two days late.- Overheard a woman say she paid $88 for overnight shipping because it was perishable FOOD and its now more than a day late and they dont know where it is - when she asked about a refund she was told to call the 800 number- Multiple people come in, saying they were told by Baldwin their packages were at this location, only to be told they were not, and turned away- A man working to get items for his customers say that this was the second time hed been to that location THAT DAY trying to have them fulfill the terms of their business contract- Multiple people that saw their packages were at that location when they looked online, only to come in and be told their packages had gone out for delivery that morning, and they had better hurry home, because signature was required- I was handed a slip of scrap paper with multiple peoples addresses and phone numbers on it - security concern, when my fiancé pointed that out the woman said well I didnt do that- Employees yelling customers addresses out for everyone to hear - no need for privacy, right-I was asked what the box looked like so they could find it, because thats what tracking numbers are for?Every single employee - and we interacted with five plus the manager - made nothing but excuses and had zero sympathy for what everyone was going through. This was the worst part of it. I understand its Christmas Eve and it sucks and youre busy, but the fact that youre not doing your job isnt MY fault. My presence is just pointing it out to you. If I acted as cold, unempahetic, lazy, and was as excuse-ridden as these people were, I wouldnt HAVE a job. Which is what allowed me to buy something needing to be shipped, which is what keeps them in business. Figure it out. (On that note, I will in the future pay extra for UPS if its available as an option. I also believe they pay and treat their employees better, which I know contributes to this whole disaster. FedEx corporate: step it up.)

Outstanding customer service 👍

Was good, but could use more people behind the counter to avoid lines.

Loved the gentleman at the shipping center

Stopped by to pick up a delivery, the staff there were friendly and very helpful.

Don’t pay cash. They will take your package then later make up some excuse to not ship it and refuse a refund

Great service and convenient location. Cheaper than USPS to ship boxes of documents now that media mail is more restrictive.

I always go to this location to ship out items, it’s kind of hidden, service is always great and I never have to wait long.

Waited 30 minutes just to drop off a prepared package and get a receipt. slow system and inefficient employees.

Always professional and helpful.

Usually quick to get your order processed for shipping. Knowledgeable staff.

Worst ever. Package was supposed to be delivered on Thursday - its now Sat and the package has just been sitting there at the Auburn Hills location. When I called last night on Friday I was told that it would be delivered on Sat - however when I tracked the package this morning it now says that there is no scheduled delivery date. Called the 1-800 number and was told that since Sat delivery was not specifically requested (was never told that we had to specifically request Sat delivery - in fact was told the opposite) that it will not be delivered on Sat but at some unknown date in the future. So now my fiancee and I are driving to the Auburn Hills location to pick the package up our selves because the monkeys running the asylum apparently cant do the job that theyre getting paid to do.Shipping packages and doing your job is hard 👊👊👊

Plunty of parking, handicapped easy access, and folks seemed friendly enough where I think they would help if needed

I like a Fed Ex you can go to to login on a computer to print a shipping label for a company account. Many have them on the East side. They should be the same. Waste of time and gas.

Friendly staff, but they had trouble trying to print labels and figure out how to ship normal packages. They had a good sense of humor about it though.

I wont go anywhere else to ship. Expert service and great prices.

Great help after getting some information correct and explaining the package better.

Nice place

Excellent, timely service. Theyve always gone above and beyond to make sure my packages get out on time, and assist with customs documents.

FedEx employees are very professional and provide good customer service.

Horrible with shipments.. I work from home they claim i wasnt home to receive package twice.. Get it together fedex

Went to drop off a package. Was quick and easy. Staff were responsive.

No line.......was able to get in and out quick

Quick and helpful

Very efficient, courteous service!

Always take care of what I need.

Great service . . No problems here

Clean and neat and the staff was courteous.

Waited almost ten minutes while the employee stood behind the door having a conversation. Service at this location is a complete joke.

Very organized great shipping center

Excellent and friendly service

Very nice people!

Very fast and friendly service.

I go into the store and its empty. During lunch hours. Just nobody there. What a joke

The slowest business ever. It takes 15 minutes on average just to wait in line behind one person. If there was a UPS near by I would go there. Im standing here writing this review behind one customer and there are three attendants who refuse to help anyone because they are either morons or only have one working computer....

The staff are friendly and helpful

Fantastic service and knowledge!

The Rep is nice here

Fast friendly service

Good facility to have in the area.

Very friendly and fast

Quick and easy

Friendly and efficient staff

One place for all type of courier services.

Never again !!

People who work there are clueless. Refused to ship a package I brought in because the box was abnormal. Told me to take it to another FedEx store. Avoid using this store.

Great service!

They are open till 8pm Thursdays too.

Friendly staff!!

Ok

Nice

Remote

Very helpful and great service