Waste of time. I called this location on 9/10 at 1:12pm, a young man answered and I let him know I wanted to put 20 masquerade domino masks on hold, he let me know that the product was in stock and asked me what name to put the hold on, I tried to thank him but he hung up in my face. I Came by the store later on on my way to my event. When I got there the cashier told me there was nothing on hold for me and in fact there where none of the masks actually in stock. My party was ruined and I was sent on a goose chase in the middle of downtown traffic. Horrible, will never do business with such irresponsible staff.

Staff is always friendly and very helpful!

Great store. The staff were so friendly I put in an application.

HUGE selection of balloons! Came in for a few last minute items for my mom’s surprise bday. Found cute streamers, candles that burn in different colors and the largest HAPPY BIRTHDAY balloon ever! This place came in clutch

Just wanted to give a HUGE. Shout out to the two young ladies currently on shift at party city / peach tree rd.In the 20 mins in your peach tree rd location, I watched these ladies turn at least 12 customers with a smile while clearly understaffed. After working retail myself for over 10 years, I uniquely understand how hard this actually is - during a pandemic no less.If you are planning to stay open, I hope you plan to compensate these workers with the benefits they deserve. Your store would not turn the dollars they do without the hard work of these two and other workers like them.I wish I got their names but they were so busy and focused, I didn’t want to interrupt.Thank you!!

Trash. Wish I could give zero stars. They ruined my 40th birthday party. My fiance placed a large order of fancy balloons 2 days before my party. They were supposed to be ready at 430 the day of the party. He shows up at 530, and they tell him theyre running 2 hours behind. No call, no apology. My party was at 7, so obviously we had to just cancel the order. Im livid as now we have few decor for the room. Will never patronize this store again and advise others to stay away as well. Theyll only ruin your special occasion like they did mine.

I’ve come to this location in the past and never had an issue. However, today was different and staff was rude enough that I do not plan on returning. I came to this party city for a few things I needed for a Father’s Day brunch I’m hosting. Not one employee was helpful… or friendly for that matter. I came for a few balloons, plates, cups and bowls. I got to the balloon counter and was greeted by the employee with “what do you need?”. Not “how can I help”, “what can I do for you?” or a simple “hi”. I told her I was just looking to get a few balloons and was told they were not doing same day orders for balloons. Which was disappointing because as a customer that has come in for same day orders in the past, why would that be different all of a sudden? I realize this could have been something out of her control so I proceeded to find my other items.While looking for plates, cups and bowls, NOTHING was in the correct spot so i was unaware of how much I was paying for each item until I got to the register. It was a mess. When I got to the register, after waiting a few minutes, I said “hello” to the cashier and he said nothing back at all. Not one word until he told me my total and asked if I wanted a receipt. Staff genuinely looked like they were miserable being there and were inconvenienced with having to help customers.

I was back in October and the second year in a row I came to this location for a Halloween costume. A bit disappointed in the costume selection, costume I want wasnt available and I was left having to pick another one. Its more than 15 days away from Halloween and already sold out for costumes? I would say go elsewhere but they do have the largest selection for costumes under $100 and the staff is super friendly even if you come in at 10pm on a Friday night! The fitting room area is a little disappointing, its in the middle of the candy aisle and only two to uses, recommend for you dont wait until everyone is coming closer to Halloween if you need to try on costumes. Overall pretty alright experience and mostly likely will be coming back next year again and dont forget to check the Party City website for coupons!

At 1130am I ordered balloons for 2pm. At 1215pm they cancelled my order. At 2pm I arrived to buy them as a walk up and was denied. I confirmed with the manager that I couldn’t buy online or in store, thus this Party City location is a WASTE.

The staff wasnt very friendly or welcoming and didnt assist with checkout when needed. However the older female cashier that checked me out was nice.

Have to feel sorry for a store that actually has inventory to stock empty (30-40% empty) shelves but cant get enough employees. In this environment, going to have to pay more than minimum wage...

I placed my order online and all was well. A couple items were out of stock but that’s bound to happen. Then my entire order got returned and we don’t know why. I was incredibly frustrated. You may be wondering why I would give five stars for the situation. But to me accidents happen especially with technology and it’s all about the recovery. LaQuinta took such good care of us. She did everything she could to get our order back together and make it right. She is the definition of great customer service! Thank you!

I had two poor experiences with this location last week. One day my order just did not show up, even after I called the store upon finishing my on-line order to ask a quick question and reconfirm - which they did, yet no delivery. The same week two items in my order did not show up and I was charged for them. I called the store, to which no one answered, and left a voice message which is yet to be returned four days later... taking my party business needs elsewhere.

They have a lot to choose from for any type of celebration.

Not well stocked. Slow service.

I ordered 30 balloons for Valentine’s Day 2021 to be delivered to my home. What I received was 8 Happy Birthday balloons. I was not able to get in contact with the store manager until the next day. He expressed that he could not guarantee my correct delivery and can only offer me a refund. I did not receive my refund. I’ve called back several times and still unable to reach anyone. Extremely unprofessional and disheartening.

It is close when you web page said you close at 8. We try yo enter but the manager did not let us in.

The worst staff of all the retailers I ever been to. They won’t be helpful and instead you will get some rude responses from them. A party city with no proper birthday banners, well done!!

Empty store. I asked if they were going out of business. Waste of time!

Absolutely terrible customer service. I needed to order balloons so I went into the store and ordered balloons well in advance of when I needed them. I asked the attendant if she had a certain balloon and she looked up from her cell phone said “I don’t think so” and went back to typing without even looking. Found another person and she found the balloons I needed. Fast forward 3 weeks to the day before my party, I called to confirm they had my order and the balloons would be ready at the right time. They had no record of my order. So the lady on the phone retook my order (luckily I had my receipt) and said they would be ready the next day at noon. Show up to pick up balloons and of course no balloons are ready and they have no record of my order. Lady In front of me had been in the store for an hour picking up 100 balloons which they had no record of either. Unbelievable.

The manager at this party city goes university and beyond! Thank you Sir!

Friendly service and multiple employees asked if I needed help. Everything was great except for some of the crazy high prices on the occasional stuff.

I’ve been here so many times and had so many bad experiences. Staff is always rude, once they said they don’t do balloons that day 😂(it was a Saturday). Today they told me I can only return with store credit even though I bought this yesterday. Not really deserving of customers

Raphael was amazing!!! Thank you for your service today. We truly and humbly appreciate everything you did to make smiles on a somber day.

Horrible customer service! After paying for the balloons I was told by the manager to get the balloons inflated at Publix because they had to catch up on online orders. Not to mention her attitude! Never going back.

Helpful staffing. The staff at this store is really the only reason I will even consider purchasing from party city going forward. Their website, app, chat and customer service over the phone are broken. It does dont work for delivery option. They can not order in store for delivery because they use third party services for deliveryso only can be done onlineor app. I waisted so much time and was given incorrect information and still wasnt able to have delivery. The manager in store was the only saving grace. Sadly 😔

I ordered balloons to be delivered at 3:00 PM for a surprise birthday party today. It is currently 4:40 PM and I have no balloons. No one picks up the phone at the Buckhead store. Surprise party ruined!!!Will never do business with you again.

Today I decided to buy a welcome home balloon for a young girl who is returning home from a mental health clinic. I am a caregiver and had the young girls younger brother with me. We popped in. We waited behind a customer. Chastity was on the phone handling an order and another male associate addressed another lady ahead of me after telling me I was in the correct line to make a balloon order. No big deal he skipped me, and by this time Chastity had finished the order she was working on and was able to help me. Okay, I leave the store with this giant balloon wrapped in a bag, thank you Chastity, and me and Daniel, the little brother, go to Publix. When we return to the car I noticed that the ballon is burst open. I go back inside P.C. there is a 4 person or so line at the balloon counter and 3 males at the check out registers at the front of the store. After waiting about 3 minutes in the balloon line, I decide to walk down to the male workers at the front of the store and ask what can be done about the balloon. The male who earlier skipped me said go over there and wait in line and we will replace it: he then heads to the back of the store with a drawer, I guess he was off. There are now 2 males up-front. Alexis can see my frustration and asks one of the males to look for another balloon like the one I have. The man replies, they are out. I ask for a different number and he ignored me. The manager watched the whole thing. Now, mind you, I had a young child with me and I had already waited. In a pandemic should not we try to help people return swiftly back to wherever they have come from? I understand the employees are paid to be there but today Party City wanted me to pay twice: in time and money. I will choose another location.If Alexis and Chastity were the managers it is possible that this location could have gotten five stars because it would be top down management instead of what seems like needs to be bottom up.

This isnt the worst party City in the world but theres certainly not the most attentive. They have everything you need for a party but make plans and order online. If you just go in and shop, you will walk around for an hour before you find someone who bother to talk to you.

My daughter party was hello kitty theme and they didnt have any decrorations or balloons

Terrible. An employee intentionally popped a balloon while I was talking with her and now my ears are ringing. They didnt even have what I came here for. Ill never be back.

Great place for party supplies. Definitely one of the best staffs even on a busy halloween weekend.

I am an event planner in the city and I had an emergency situation and needed 2 dozen balloons last minute today. I called up to the store and Kaliya walked me through how to place the order online and was able to rush the order for me to have if ready for pick up just when I needed it. She was soooo unbelievably helpful and sweet and made my experience at the store a great one! She is a great addition to the team at this Party City! Thanks again Kaliya!!!

Bought some stickers from here 8 years ago

This store was definitely bigger than expected went to find minnie mouse theme items for a 1 year old party and although they didnt have the party kit they had all of the items in the kit individually and that was perfect the employees were nice and the store was clean with lots 2 choose from

Curbside pickup means wait in your car for 30 minutes

In and out !! Great custom service .

Was actually pretty decent considering we were there last minute.

My wife ordered ballons on line for curbside pickup on Wed. Oct 28th at 2:30. This is her experience. I arrives to discover that not only did no one came to her vechial to deliver my items, my order was not even ready when I entered the store! I had to wait in line and go to a different counter to find out the status of the order. When I approached the counter, the store associate began to blow up the 1st balloon then told me couldnt blow up the pack of 15 balloons because they were too small. I looked at here stating that since I placed an order online, that was something I was not aware of. She then directs me to the isle to pick up the correct bag and size of ballons to be blown up. She didnt offer to retive it. So I had to get out of line and get back in line again and wait my turn. When I approach the counter, the same associate decides to assist the customer behind me with his online order. She left the counter to look for his order! I was very upset! Another associate in the store asked had we been helped. I began to explain what happened. She then assist me while face timing a friend on her iPhone! This will be my first AND last time ordering on line from Party City. I spent 45 minutes to recieve an online prepaid order. Why offer curbside service only to realize that no one is coming? Why offer online orders when we dont know certain size balloons cant be blown up? Why have associate there who will just walk away in the middle of fulfilling an order? This location was the worst!

This location has been horrible to work with. A prime example, my order that I need for a party tomorrow was just cancelled. No phone call, no letting me know if an item was no longer in stock, just cancelled. And now I have been on the phone for over 5 minutes without someone even answering and asking me to please hold???

Large store with a variety of offerings but sometimes disordered and disorganized. The associate will say some item is in but be unable to retrieve it for you from the back because its really not a available. Wild goose chase this time of year.

Good customer service

I had an absolutely terrible experience with Nicole and I would never recommend this store.

The staff here is semi courteous at best. They dont go out of their way to help you. Wish they would have been more customer-friendly and service-oriented. Will not be back here again.

Just about every hook in the store was empty it was nothing on the shelves. Cant very well go shopping for things that arent there. I looked it up online so I knew that this was the place to go for what I needed.

I think its ridiculous to make a customer wait an hour to blow up one balloon because there was a balloon order for 200. Maybe the store should invest in more than one helium tank or ensure orders dont impact walk-in customers.

No clue of what they’re doing no one answers the phone can not help you because they don’t know what’s going on

Loads of inventory AND all around great selection... but my only detractors are the quality... you get what you pay for so all together a good place to go for your party 9r celebration needs.

I hate them. They are the worst party city I been too

Always crowded and limited inventory, especially around holidays.

Love party City

Great for Halloween costumes and accessories.

Lacking product and equipment

So my review is coming very late but I wanted to let the older gentlemen and young cashier that I appreciated them helping me find several Halloween costumes for my job. A few were discounted on sale and when there werent price tags on the items they made sure to sell them to me at the right price but they were so patient with my needs. I visited that Monday the 28th of Octobe. Im leaving this review in hopes they know we customers appreciate the help because Halloween and Holidays can be very hectic at any Party City. If I can find my receipt Ill edit their names in but hopefully they know who they are. It was between 1 pm and 3 pm.

Great service, prices & products!Even better deals than Amazon on the specific costume we needed & saved on shipping with in-store pick-up!

Good selection of balloons, but otherwise very low quality items. I suppose it makes sense since most items here are only meant to be used once, but overall when I think of party city as a store it fits in the same category as Dollar General. Store is not well kept, it attracts a lot of kids, so theres stuff strewn around.

Knowledgeable staff and were helpful and clearly not salesy. Only complaint is merchandising and stock of the store. I get it, its party City, but even a little messy for party City standards. I will visit again however.

Horrible customer service. No initiative to assist with a single customer request. This is why big retail is dead.

Love the costumes for every occasion

Im not gon hate on yalls stars because I didnt ask for help but, for what you guys charge, use some of those profits for some cleaning services! The restroom was atrocious!

Good stuff party hard

Great store to get all your party requirements. Resonable prices, some great deals too.

Staff helpful finding one small headband. Really appreciate the assistance.

Great customer service

Bad experience.. I when last Saturday very bad attention of the cashier, if you do not like your work and attention to customers, it is good that she change jobs .. also did not have helium to fill balloons and the merchandise was given to me in my hand .. because they did not have bag .. if you can not have anything close the store

Always has great supplies and s friendly staff. Its a little bit of a wait in line during Halloween season but thats usually their busiest time of year.

I just wanted one ballon. A couple was on front of me for 15 minutes trying to figure out what they wanted. They were getting 50 or more. They were not actually getting anything made. They were just looking at options. I politely asked if I could just get one off the shelf balloon if he had a moment. I finally walked out as I could have been there waiting forever.

Ordered a New Years bouquetOf balloons on Thursday December 29 to pick up on New Years Eve at 11:00. Arrived a little later then planned and stood in a enormous line just to find out they had given the last bouquet away. Everyone behind the counter just went about their business like nothing happened. Until, unique saved the day and gave me two bouquets and the large numbers to make 2017. Sure they had to be a mixture of black and gold but it was the gesture that counted. Thanks Unique for saving the day! Next time Ill know to pick up as soon as they open on NYE. Seriously, mad house! Cheers!

My in-laws were in town twice in a 4 week period between October 15 and November 12 and both of them visited this store to get HB balloons and both ran into the issue of the store not having helium! How do they allow this to happen? Additionally they both had the same experience in customer service or better yet the lack of. Comon folks, get it together!

This is s great party city. Shondra was really helpful and nice. if shes not s manager she should be!

Found everything l was looking for 1920s style

I found everything necessary for the party of my little nick I am very grateful for the attention they gave me.

Fully stocked. Courtney wasnt nice though.

Great place to purchase party items.

Horrible customer service camp creek location has way better service than here

Found best Thanksgiving decorations in town.

Even though they had no back to school paraphernalia. Very odd.

Cool store, good service, friendly staff, great inventory for decent prices.

The service wasnt stellar but the place was clean in spite of the Halloween rush.

Went here for a quick run for my sister’s birthday party, great place, had a lot of staff

They have the coolest items for parties and costumes.

Good selection for such a small store. This location has too few cashiers or too many inattentive ones. Another customer and I had time to get to know each other by name and other hurried plans for the day before the slight girl tying up balloons (for no one in particular) dawdled over to the register. Mediocre experience.

Manager on duty was very friendly and a big help. The male cashier was flat and needed to be working in the back of the store. Not out front with customers.

The best PC Ive ever been to. Loads of variety and great staff.

Staff was SO Helpful and nice! Incredible customer service! I will be back!

More like Party Town. And a party that no one really wants to get invited to.

Really nice place for all your party needs!

I called and asked if they had piñatas and they said they did so I went over and saw the abomination that is a cardboard box with a image glued to the front. Go up to the Mexican market on Buford Highway and get a real piñata. At least there you won’t be disappointed.

A lot of awesome stuff, for every party or event

Found all the makeup we needed to impersonate the KISS band. Great suggestions for the silver eyemakeup

Very nice staff. Very helpful.

Party supply store. Cheap products for a cheap price. My kind of place!

Huge party store with tons of decorations. Great Halloween costumes but a little expensive. Wish they had stuff for baby showers with twins.

These are pretty good places to go usually but if youre looking for help just try to find someone thats not standing there talking to another person because when you interrupt him to help find something for you end up with an attitude

It is what it is.... I loathe that saying

Pre-paid for inflated balloons. Get to party City an hour after the first available pick up time for balloons and they havent been inflated yet. I get ignores by two employees behind the counter while trying to figure out the status of my order.What should have been a 5 minute process ends up taking 30+ minutes, as I have to wait for the balloons to be filled (after being ignored) and then stand in their checkout line, even though the balloons were ordered online and pre-paid. Overall a terrible experience that makes me not want to shop at party City again.

Staff was friendly. Was able to call ahead for a balloon order.

Great Customer Service Clean Store

I love party city they have great costume and I wish I can get one

Friendly staff. Well stocked with inventory.