This is the worst place ever. This is the only place my insurance accepts for my son. This is how we have a meetong with the psychiatrist. Wow!

I wish there was an option for 0 stars, everything about this Transitional Family Services office is terrible. We went there with our adopted child since they take Amerigroup and their website claimed to have experience in the foster care/adoption area, they had zero experience dealing with children. Their waiting area is falling apart (which is a problem when you are stuck waiting there for 30 minutes without even being acknowledged while staff walks by you to go outside for breaks). Next step is the ridiculous intake process, where a non-therapist unfriendly person will ask you and your child endless questions that any person with sense knows are totally unacceptable to ask a child or discuss in front of them, then they will ask you and your child to sign dozens of legal forms on an electronic signature pad without being able to see what you are actually signing (only they can see it on their screen, and they wont turn it to show you)- likely totally not legal, and then they will not call you to set up an appointment.... ever. Not even after you complain to the Regional Director and get an apology email in return, they still will not actually schedule your appointment and it will all be a big waste of time. I have no idea how they maintain their license or have clients, but I could not not not recommend them any more strongly.

We have been patients with TFS for 2 years. I read the other 2 reviews and felt I had to share my experience to give people balance. I would hate for someone in need (like I was) to read those 2 reviews and make a decision solely off their subjective experiences.First off, I work for the Dept. of Public Health and the complaint about meeting with the Psychiatrist over the computer should be weighed lightly. Many doctors, hospitals, clinics etc. are experimenting with telehealth to reach more people and service more clients. I actually KNOW the director over telehealth for the State so please know that this practice is not uncommon. Ive actually met with the doctor via telegraph before and physically being in person didnt change our level of service. The nurses have always done the physical aspects of our visits even when the psychiatrist was present. The psychiatrist just talks and writes prescriptions.As far as the other review that addresses his foster child, we share some common experiences. Yes, we filled out a ton of intake paperwork with an office staff member and we signed electronically. HOWEVER, I simply asked the lady to turn the screen around so that I could make sure what I was signing was what she was telling me and she obliged. Scheduling CAN be a beast sometimes and they have dropped the ball on a few occasions but once we get back on track, the service is great. Before I found TFS we were going through a lot with my daughters behavior. I could NEVER say anything bad because my daughter is behaving normally now, because of them . They meet us at our home, at the school, at the daycare (when she attended) wherever. What is there to complain about?They have changed our lives for the better and given me PEACE again. Yes, there are some flaws but not enough to throw the baby out with the bath water. When I couldnt find ONE doctor within a 30 mile radius to give us the level of counseling we needed with our insurance, THEY were there. And still are. So...there you go. Theres my peace.