This review is going to sound like the company paid me to do it or like I work there or something like that, but no. I can speak knowledgeably about this. I built and operated two managed services IT practices successfully in the past, and have either been a customer of or represented a customer of or kept a good finger on the standards of around 25 others. The only reason I gave Digital Agent 5 stars is because it wasnt possible to give them more. Their technical competence is exceptional, their commitment to (and delivery on) service is unreal, they are literally thrown by nothing - either tech or business, the value for the cost of their service is extraordinary, they are extremely reasonable and fair in terms of working things out financially if something unexpected comes up that requires an immediate response outside of scope, they excel at balancing business considerations with tech considerations. They are truly and in every sense of the word a trusted business partner. While certainly not a requirement, it doesnt hurt that everyone there seems to be a sincerely very worthwhile person and is a pleasure to deal with. I literally cant imagine a company doing this better. As an aside, although every employee I have dealt with there is truly an asset to that company, Brian Bell is truly an invaluable asset to that company.

Our company used Digital Agent for our phones and data for years, and we finally made the switch to their IT services this summer (my highlight of 2020)... We have very specific IT needs, and team at DA actually listened and customized a plan to fit our vision. The support staff is always responsive with quick turn-around times, are extremely patient with all my questions (I do not speak tech), and ALWAYS nice. Our previous IT provider was not local, and whenever we had any IT equipment/transmission problems, I could call DigitalAgent to make an emergency office visit and resolve any issues - immediately. How many other companies are willing to do that? (None. Except DA!). We have a great relationship with DigitalAgent, and I cannot recommend them enough!

They saved us a lot of money by switching our internet service and have provided excellent service throughout

Having been pleased with working with Cabot for many years, we did not hesitate to follow him when he joined Digital Agent several years ago. Digital Agent has continued providing the same professional service we had come to expect from Cabot. They are very proactive in keeping our systems up and running and efficient in resolving problems when they do arise. Their customer service is outstanding and their prompt response helps limit downtime on those rare occasions when we have issues. I highly recommend Cabot and the rest of the team at Digital Agent.

It is important to me to have one company that handles our phones, data, and systems. One call gets any issue fixed promptly, no finger pointing between vendors. By going to Managed Services with Digital Agent we know we have a valued partner that contributes to reaching our business goals. They work proactively to keep our systems and programs running efficiently which makes us all more productive. Digital Agent hosts our cloud which allows our attorneys to access all programs and documents from anywhere just as if they were sitting at their desk. Honesty, integrity and efficiency. Digital Agent delivers. I couldnt ask for more. Thank you Cabot, Josh, Brian and all of you terrific folks at Digital Agent for making my job easier.

When we first started the practice, Bob and I were our own tech support. As we grew, we knew that this was not the best use of our time (not to mention, we did not go to law school to fix employee’s computer problems). We hired Cabot and Digital Agent years ago and have never second guessed the decision. Having them handle our phone and technical support is fantastic. Now when someone asks me for help, I just tell them to dial 611 (Digital Agent’s internal number). So nice! Over time, we have taken advantage of other services they offer, which made us more productive as our business grew. We bill by the hour, so when our computers or phones go down, it costs us big time. Digital Agent keeps us up and running! If there is a hiccup, they find the problem and fix it fast. I have referred other lawyers to Digital Agent and they have all reported an equal level of satisfaction.

We are very pleased with the expert services from Digital Agent. They have been very professional in managing our system and keeping our programs running efficiently. Our company depends on their knowledge and services to conduct our business with the best technology available. We appreciate the dedication the techs provide in servicing our needs. Thank you Digital Agent! Chad Ledger

The team at Digital Agent is great. They are responsive, knowledgeable and have always worked with us to get the best results for my Firm for many, many, many years now. I highly recommend Digital Agent due to their expertise and customer service.The hosted solutions Digital Agent provides have been very beneficial to our Firm. No need to invest in expensive telecom or IT equipment, instead we focus on our business and let Digital Agent focus and manage the parts that they do best! Great company, great service!

I have worked with Digital Agent now for over six years and I have been and continue to be impressed with their customer service, attention to detail and keen understanding of customer needs. Digital Agent goes above and beyond to ensure customer satisfaction and I can say based upon my experience that they are a first class organization, with the skills, experience and leadership to get the job done right.

Our firm began its relationship with Digital Agent over 3 years ago when we split off from another firm. We have had a relationship with Cabot for over 20 years. Digital Agent and its Managed Services made our transition seamless. They set up our VOIP, host our internet, data, email and cloud services and work proactively to keep our network and computers up to date and safe from threats. Digital Agent does all of this efficiently and economically. Tech support, when requested, is prompt as well and only requires an email or call. I cant say enough good things about Digital Agent!

I am proud to report that I am Digital Agent customer for 20 years and counting. Somehow through the years they make themselves available when I need them the most! A irreplaceable business partner! Sam

Glad we switched to Digital Agent. They helped make our switch over as painless as possible. When there was a hiccup or problem, as soon as I let them know they took care of it.... very responsive to my emails and/or phone calls. We are very pleased, and I would highly recommend Digital Agent.

These guys are the best for many reasons, but one word says it all -- they are partner-like in their approach. Very good.

We switched to Digital Agent over a year ago, from Comcast fiber, and we couldnt be happier.Digital Agent is exactly what you are looking for in a business partner. We rarely have any issues, but when we do I know I can pick up the phone and speak to someone to get the issue resolved quickly.Ive worked with the team at Digital Agent for years and highly recommend them and their services.

I am very happy to say that we have been with digital agent for many year, never an issue that they couldn’t help us with, always eager to help.Lori and Dave you guys are the best!

I am thrilled to share this information with anyone vetting Digital Agent for any kind of ISP, VOIP, Managed Services or other solutions for their environment. Weve been a customer of Digital Agent for over 5years now and extremely happy with their services. As a matter of fact, we have it better than most, we operate in the same building as DA. Had an opportunity to explore their infrastructure and talk directly with their team. Very knowledgeable and professional.Were currently using their ISP service and hope to discuss a VOIP solution here shortly. Its a pleasure working with you and your team Howard. Thank you for the A1 service.

Ive had several dealings with Digital Agent through my company and through my clients and they have always been professional, courteous and knowledgeable. They have helped me on several occasions when I couldnt quite handle the load my client needed and Ive even referred my clients to them for service when my company couldnt provide what was needed.

Digital Agent has been a great long term provider of business internet and phone for us. We have tried other services and came back to them.

I wish I had known about them at my previous company - we had third party vendors for VoIP, Internet, Server maint. and Tech Support. Employees spent hours on the phone trying to resolve issues while clients couldnt reach us and we lost business.I never have to deal with that anymore. Digital Agent does the phone system & connection, internet, data backup, security, AND are our on-call IT Dept. They set up new computers for new employees and I can just call for IT Support. And when I call, I dont get an offshore call center or some kid with a memorized sales spiel. I get an expert right down the road. If they have to come out, they roll up in the van, but can usually fix setting and stuff remotely. Everyone at the office can actually do their jobs!