Went to have brakes fixed found out I had a brake leak it was brake line and a bolt was missing from the caliper he (Mr. Kim) did not have parts for my car I went all over town looking for one bolt did not fine one had to end up buying a hold new caliper from AutoZone.

Whoever is the owner/manager of this place is one of the rudest and most arrogant people on the face of the planet. Very condescending and talks to people like they are beneath him.His staff seems really nice though but would probably leave him the second they find a better opportunity. Im sure theyre underpaid too. He needs to check his ego and understand that if he doesnt learn some customer service skills, he will be humbled like many other businesses who thought they were invincible.This is a new day and age and there are way too many auto repair options for people to spend their hard earned money with someone with a bad attitude and poor communication.

I have gone here multiple times for an oil change. The thing I like the most about them is that they’re very quick. Most of the time I’m in an out in 20 minutes. A synthetic oil change is $60. I don’t think I can go back to Toyota for an oil change when they do it so much quicker here!

Get Service!!! Ive used Mr. Kim and his crew at least 3 times and the service has always been impeccable!

This is a solid place for an oil change. The owner is a real stand-up guy

Great neighborhood auto service. Fast and friendly customer service.

Swift oil changes. However, do your research before selecting this establishment for repair work. I was quoted $575 for starter replacement & possibly getting my car back the next day. Decided to take vehicle to another place to get it done for $375 and received car back the same day. And the part was new.Again, do you research before selecting this establishment.

Bad experience they don’t know how to work on cars they will tell u they can. An get mad an try an make it seems u are the problem. Chines guy bad customer service

1st time going there got an emission & oil change thee entire staff are very professional very quick very courteous friendly no wait time very pleased with their service THANKYOU your new permanent customer💜

Quick oil change way faster than tires plus on cascade

Tommy helped me out and was courteous and worked quickly. Came in around 2:45pm on a weekday and was out by 3:20pm. Super fast and affordable. Highly recommend for a quick oil change service, best bang for the buck that I’ve spent in Southwest

Quick service for emissions, friendly staff

I have visited this shop several times for a variety of reasons and am normally pleased enough to return.Last weekend I received a routine oil change and the mechanic didnt close the hood of my car properly. When I pulled on the interstate, my hood flew open, smashed my windshield and completely blinded my vision. I was luckily able to pull off the road without harming myself or anyone else.When I called the shop to inform them of this incident, the mechanic said something along the lines of, your latch was so broken that I figured you knew about it, and became heated when accused of making excuses. Such an irresponsible and unprofessional response.Ultimately, the service I received at this shop led to my life being endangered and a very frustrating insurance claim. 0/5 if I could.

Fast and awesome oil change 2nd time going will return.

Ok

Always the best place to get an oil change and repairs on your car! Top notch service!

If I could leave less than 1 * I would. The attendant Tommy was the rudest and most disrespectful person I have ever come across. I came in there inquiring about service and he was just so aggressive and aggravated with the idea of answering any of my questions. I am admittedly ignorant about cars, so I needed to understand what I was needing and what I was paying for. He had no time to talk to me quickly told me, if I cant afford to do it, I can get out of the lot. he said it just that way. This is definitely a business that does not respect customers and does not care about attracting a new customer. He was so rude to me that it went beyond business, it was personal. the way he spoke and his demeanor was absolutely awful and the whole time I was being kind speaking with a soft tone and asking questions to help me better take care of my vehicle, but he had no time for questions if I wasnt committing to the service in that moment. Whoever owns this place, should definitely not leave him to talk to the customers. It was another young man in there, but I dont remember his name, but he was respectful and kind and tried to help me, but had some additional questions, so he called Tommy. that was a big mistake. If you are just going to get work done and dont have to communicate with them or have any questions, maybe they warrant those good reviews. But if you have any question or challenge any sort of information in order to make an educated decision, they dont have time to talk to you. Dont just look at the good reviews. Look at the bad ones and read between the lines . They want your money or they want you gone. In general that seems fair, but when you think about the aggressive way that it was done, it was totally disrespectful. Not only will I never get any work done here, but I am spreading the word here and on other review platforms, as well as Word of Mouth.

This was one of the worst experiences I’ve ever had in my life. Mr. Kim has very little knowledge of cars. He will mess your car up and blame you for it. Please do not go to this place. He also threatened to slap me and raised his hand at me like I was a child.

Clean shop. Nice guys. Good prices. Only place I’ll go to for oil change or emissions. They do good repair work too. Right next to The Beautiful Restaurant so you can drop your car off and go get breakfast or lunch while you wait!

Always fast and friendly service. I have been coming here for years and am always happy - can definitely recommend this business!

This is the only place I come for my oil changes for my Honda. The very first time I came was to get my water pump replaced. Mr. Kim knew quickly what the problem was a quoted me a fair price. I could tell his work was done with fidelity and that it was reliable.

Steve is an amazing mechanic. I had my car towed to him, he call me promptly with the total cost and replace my radiator in 3 hours. Very great price compared to other shops. Very friendly and thorough.

Fast and friendly Service!

Great Service

Great. Good work. Honest service personal.

My family and I have been going to see Steve for many, many years. We have never had a problem and trust him completely with all of our cars. If you have a foreign vehicle, you should definitely give him a try.

Ive been coming to this place for years, since I got my car back in 2006. I can always count on the reasonable prices and honest and integral service! Highly recommend anyone looking for car servicing to visit this shop!

Called with a simple question/inquiry. Whoever answered was very rude, annoyed for no reason, and quickly brushed me off the phone without a single care. Bad decision.

I came for an oil change.. The service is fast, affordable, and friendly... Ill definitely be back.

Was in the Atlanta area looking for a service shop and stopped by here because of the great reviews. This place was not disappointing and I enjoyed coming here. The people are great and friendly - not a franchise and owner owned so everyone is friendly. Will be coming back

Service was fast. Attendant was super friendly and polite during my inspection.

I called for pricing for an oil change for high mileage vehicles. Whoever answered the phone had an attitude from the start. I asked him if there was a discount for bringing your own oil, he said if I want to bring my own stuff to go somewhere else. If thats how you act before I even arrive, I would rather not come at all. If could give a zero I would.

If you have an Asian made car, this is the best place to bring it. Steve has been my mechanic for almost a decade now and I only trust him when it comes to my vehicle!

Mr. Kim has been providing excellent, fast, and thorough service for over 20 years in the west end. I would highly recommend him and his exceptional team to anyone.

Displeased with the owner Steve this morning. Ive been a loyal customer since the 90s and have recommended others highly. Never again will I do car services at the location again. All black people dont look the same Steve. You always willing to help to make a difference. Im very disappointed. I will advise people to take their vehicles somewhere else.

Quick with great, reasonably priced service. Definitely my new mechanic in the A.

They will turn business away at 5:30, to not inconvenience themselves by staying past 6, as they have advertised online. Horrible business ethic, & someone else deserves your business more than these lazy employees.

Fast, accurate service . Been going here for 7 years and never been disappointed.

Great Service!!

I have been coming to Cascade Service center for many years and it has always been absolutely reliable. The service is fantastic at a great price.

Fantastic place to have your foreign car serviced...reasonable prices and they dont try to scam you here..Im so glad that Ive ran across this shop. Have used them twice now.

Steve was great. Friendly, informative, and trustworthy.

Ive been here a few times and Cascade has become my go to autoshop. The staff here is super friendly and helpful, they answer all of my questions and always do a terrific job all for a great price!

I highly recommend Purrfect Auto for all your service needs.

The service is always done in a prompt manner and for the price quoted. The service are is always clean and in good order.

Great service

I came here for an emission test and inquired about brake services. The owner was terribly rude to me and told me to just get an emissions. It was so upsetting another customer offered to help me with my questions.

Very competent mechanic.

Good customer service and decent pricing.

Friendly owner, great service, fair prices

Prices are reasonable and the work is always reliable. Cant ask for much more when it comes to getting your car fixed.

Extremely reliable, great prices, best auto repair in Atlanta.

Very rude. Wouldnt even take a look at my car

Servicing me and my family cars for years.

Great service.

Knowledgeable.

I’ll be back

Oil change.. ❤❤

The service mgr had an attitude he told there was no such thing as 20- 50 weight oil then when I showed him a at I had purchased before he told me I could go somewhere else.i will never recommend this shop

Poor service.

Quick and fast

Great service