Quality installation and products but deceptive pricing. We had A1 rough in an in-house vacuum system when we built our new town home in 2019. This past month we called them back to complete the job. We have 7 vacuum inlets in our house. A1s sales person told us that the final price for completing the work would depend upon the number of connections the installer made throughout the house and not the number of inlets. I foolishly allowed the sales person (Andrew) to quote all 7 inlet in his estimate because he said the final price would be determined by connections the installer made. So much for trusting people.During the install, I asked the installer (who is first rate by the way) how many connections he made and he stated 4 connections plus a vac-pan for a total of 5. As such, I expected to pay for just 5 inlets (at $65 per) instead of the 7 based on his and the sales persons comments.Unfortunately, the final bill still showed a total 7 inlets or an additional $130 ($65/inlet X 2) over what I had be led to believe I would be paying.When I challenged this with Paul from A1 he tried to convince that the price is based on inlets in the house totally ignoring the assurances of his sales person and his installer that it would be less. He also tried patronizing me with comments about how his prices had gone up in the past year and how he hadnt raised them for me despite the obvious fact that I have no idea how he prices his products or services. He also made no effort to reduce his price or even attempt to find a middle ground compromise.Bottom line: A1 has a great installer who installed what I believe is a quality product in a clean and effective manner. I only wish the companies sales people were a bit more ethical.

I went in to see about getting a Beam vacuum head fixed. I didnt want to get another replacement. I just purchased a replacement here at A-1 Vacuum just over a year ago.The gentleman looked at it and said it was an outdated model. He stated that I couldnt have bought it there that recent (as I claimed) because the serial # was from 2012. I assured him that I had and that I wasnt looking to buy a new one anyway, since this was so new and that I had the part that came off...I believe it just needed to be snapped back into place but I didnt know how to do that. He wasnt even willing to do that, to take a look and try. I was feeling discouraged, see the vacuum wasnt mine, but I am the one who was using it when it broke, so I feel like I should be the one to get it fixed, or but Another new one if I had too, as a last resort.He did inform me how much it would take to buy a new vacuum head AND hose, because that is the only way....but I just could not fathom how it was going to be well over $500+ .My gut was telling me it is fixable but he wasnt willing to even try and take a look.I decided to just go home and maybe try Googling it again to ty and see if I could do this myself. No luck with Google...BUT...I sat on my kitchen floor and just set it down in front of me and thought about how this popped out piece could fit...AND IT DID..with no struggle, I just had to get it turned the right way and slide in thr piece.I would NEVER , AND WILL NEVER go back. It is despicable that they are only there to sell and not help thr customers

They were wonderful to work with. I always talked to someone in person or left a voice message. They would call back within minutes.

Adam and A-1 Vacuum Center did a Radon test for me. He was timely and responsive, quick and efficient- I would highly recommend working with their organization in the future!

Very reasonable price and people. They got my dyson all fixed up and ready to go for 52 dollars,tax included. Highly recommend.

Thank you A1 for always having great customer service! They always take care of my vacuum I purchased over 10 years ago from them. My Miele still runs great. They also helped me get a radon system put in when I sold my home 2 months ago. Installers were terrific and done in only 2 hours.

Love our central vac and radon system from A-1. Have been going here for 15 years. They always serviced my old vacuum before I purchased the best vacuum I have ever owned. Central vacuum! So easy and powerful, would never go back to a portable vac.

Great & friendly service. Sick & tired of Wal-mart junk. Pay for what you get. Repairs are also available.

Staff was very helpful in answering my questions and servicing my vacuum. Ended up buying a Miele vacuum for my kids. if you’re looking for great service and the best vacuum selection check this place out. Also helped me out with getting a free radon test.

I have had my vacuums serviced here for the last 15+ years. Great customer service and always take good care of my vacuum. Would also highly recommend purchasing from here! They have all the answers about what is good and what vacuums to stay away from.

Installed a radon mitigation system. The gentlemen working on the unit were fast, friendly, professional and knew what they were talking about and doing. Highly recommend them. Oh and they cleaned up after themselves. I only knew they were there because of the smell from the caulk.

I dropped my Dyson to be cleaned and repaired. The clean job was decent. The repair job was incomplete. The debris container is very hard to get of now. (That was broken originally) and they didnt replace a missing seal connecting two parts of the vacuum making it loose suction. I paid about $165.0. I wish I had just bought a new vacuum.

Always do a great job servicing my vacuum. Very reasonably priced and quick turn around

Great place that services vacuums. Very fairly priced and always have my vacuum back fast.

I bought my vacuum from them about a year ago..the guy who helped me was very nice and welcoming so I bought a vacuum for $250.. somehow my son broke off a tube so I went to go see how much it would cost to fix. A lady named Cathy so called helped me she didnt greet us when we came in and she looked at me like I was some ghetto girl with children... I showed her my vacuum and asked her how much can this cost to get fixed. She looked at vacuum played with the tube and said I would have to look up the part then she went to the back to talk to a guy. Then she came back and said I dont know we need to look up the part and she went on the computer for about 5 minutes then looked at me and said I cant give you a answer ...so I said did you look up the part...she went to the back then came out and said we could look up the part if you leave your vacuum for a non refundable $20.. I was so confused and the guy she was talking to came out and she said oh hes busy... then he walked back to the back. I thought this lady was very rude and she really didnt want to help me....so I wont be doing business with them anymore.it may be small to you but this was big to me I work in customer service and this lady was awful if only you had been there you would understand

Amazing customer service!! They were patient and took the time to explain all options.

If you need bags fo your Kenmore vacuum, or any vacuum for that matter, they’ve got them.

Great service 👍 and people

Expensive and didnt fix my problem. Rude and unfriendly. I would not go back.

Very rude on the phone. Would ask me a question and then start talking over me when I tried to answer. Ten minute phone call could have been done in 30 seconds. Needles to say Im not buying what I need here.

Love my miele

Great service for vacuums.

Friendly and knowledgeable stuff

We will see

GREAT CUSTOMER SERVICE

Love my simplicity!

Friendly