My name is Heather Connolly, I am a home care specialists and I carry a lot of geriatric patients around in my car so it has to be right all the time. The amazing people at Quick Lane are my go to people when I need something. I used to go to the jeep dealership before I found Jonathan and Liz at Quick Lane, I hated the way the guys at the jeep dealership talked to me because I didnt understand what my car was doing. Jonathan is usually my first point of contact when I call, and he listens without judgment when I say my car is making a funny noise or I dont know what is wrong but something isnt right. He will do price checks and match anyone else advertised, and create work orders over the phone so Im ready to get started when I arrive. Liz is the translator for me when the techs find what is going on, she explains it in terms I understand completely, if its something that has to be fixed before it gets bad or it can wait, she is very thorough in making sure I know exactly what needs to be done. She is such an asset to them with customer service that is really exemplary! The technicians show me the parts they take off that are comprised and that matters to me because it instills a trust that I really needed after dealing with jeep in Hendersonville. There is another guy John Goodwin checked me out yesterday, but the entire time I was there he made sure I was comfortable and offered conversations to keep me entertained, I have no words to give thanks for the peace of mind coming to have my car serviced by this amazing team of people gives me. Daniel the tech spent over four hours making sure every inch was totally road worthy. Thank you hardly seems adequate. So I will always be back, I put alot of miles on my car and depend on it for my livelihood, I love knowing that Quick Lane is completely reliable and they genuinely care about services you receive there!! Fabulous people!!