We did not hire this company. They bought out the one we had contracted with, Valley Lawn Care. We worked with Valley for the first few applications and they had our grass looking great! Then TruGreen came in and what ever they applied killed it. I have tried reaching out by phone and email. Scheduled for someone to come and look twice and nothing has been done. They simply will not come and look at our grass and have a conversation on what happened. They DO NOT CARE!!!!

TruGreen has ripped the gutters off my home 4 times this summer dragging the hose around the house. It folds up... Cant get ahold of them for damages or to cancel service. They are fantastic in Wausau WI but terrible in Appleton WI.Update: Trugreen sent someone to fix the gutters, credited our account $60 and someone else from TruGreen will be doing the yard from now on. Satisfactory response from my point of view.

My last application burned my lawn. Tried to get ahold of them no local number the number I got was in Georgia they didnt relay the complaint for a week had someone come out looked it over and they said they would send someone out to reseed it within a week Im on week two nobody has come out yet and I cant call the local shop because they wont give out the number.

They bought up the company we hired for lawn service Valley Lawn Care. We never even wanted this company! I cant honestly see a bit of good their doing either, the reason our grass looks as good as it does is from all the Milorganite Ive put down.Well just do it ourselves and cancel this.

We were long time customers of Valley Lawn Care, a local company. It was sold and then a year later sold again to Tru Green. We have had nothing but problems due to their lack of responsiveness and lack of attention to what’s going on with our lawn. If you call you get a call center and nobody calls you back EVER! I would highly recommend seeking another company. After over 20 yrs- we are switching .

We have used TruGreen for at least 15 years. 5 years ago we moved to the country where weed seeds blow around freely. Our yard looks amazing compared to those who either do not have a service or those who do it themselves. Thank you Julie D for a job well done. :) A very HAPPYcustomer!

I pre-paid for the summer for the pest control, we’ve seen no improvement in mosquitos from previous years with no service. I’ve tried to call multiple times and can never get through to anyone. I finally got someone on a chat and was told they’d send a technician to do another application on 7/7 (five days later). I said that was unacceptable as we are unable to enjoy our back yard in the evenings. The tech placed me on hold and came back saying he was sorry but that was the best he could do and ended the chat. Leaving me unable to respond. It’s now 7/8 and no one has been here and I’ve not been contacted. My husband just tried to sit out side and couldn’t due to hundreds of mosquitoes. I’ll be calling again tomorrow to demand a refund.8/3/21 Update: I asked for a full refund since their service is “guaranteed”. After several calls I was ultimately told that there is no money back guarantee and that they only offer re-service if you have mosquitoes. I explained that they could come daily and it wouldn’t make a difference as we’ve seen no result from this service despite having a re-service and three regular treatments at this point. They refunded the treatment that wasn’t completed and also the last one as they should have called me before that one was completed, but would not refund the other two treatments. Beware that their 100% guarantee doesn’t put their money where their mouth is. We saw zero effect from these treatments and wasted hundreds of dollars buying into the guarantee. Buyers beware.

I had pre-paid Valley on several of my properties who sold to Trugreen when only one half of my applications I paid for were completed. When I called my previous service company about when they were coming out I got Trugreen. The service person they sent I don’t think he knew how to drive the spreader, he dropped excess of fertilizer in several spots burning my lawn, I have pictures. THEN I keep receiving a bill saying payment is over due, first 30days then 60 then 90. Each time I call Trugreen, I get Tennessee, next time Ohio, next time Minnesota, then Tennessee again. Each time I tell them I had pre-paid, they must had received this information and my money from the company they purchased. I told them each time I no longer wanted their services and return my money for the remaining applications, I will do it myself. If I don’t receive some correspondence soon I will start informing my neighbor of my experiences.they also have TruGreen.

Stay away from there services. We hired another lawncare company at beginning of spring and bought a full spring/summer application contract they came right away did first application and did awesome yard look great then right after they were bought by trugreen and no one ever told us after several months no one came to do the next service so called the company was told trugreen took over and since then trugreen came out 1 time and i dont think they did anything yard is full of weeds fungus and thistle and this not the first time yard looked this way had trugreen years before and same thing because shape of yard i dont think they drag hose all the way around to lazy do the job.

I hired them last year and had nothing but problems. They came in and fertilized in an absolute downpour once and on top of the snow at the end of the year. They also seemed to struggle with gates on fences and tried climbing my fence to get in instead of opening the other gate. I canceled with them then switched to another company, who now was bought out by trugreen. First appointment they called and tried to say my gate was locked, it was not I told them to use the 2nd gate. I never had problems with the other company on this. Then they came back to do the job, got in and did it and left both gates open. Thankfully I noticed before the dogs were let out, but they are not a professional company to deal with and the customer service is absolutely atrocious!They responded to this review and told me to email them and got no response to that even.

Very pleased with service. Recommendations for optimal lawn care are given. Fair pricing.

I prepaid for a full year of service with Valley Lawn Care. Now they are sold to TruGreen and their billing department not only says I did not prepay, they stuck me with the cost of the first two services again... What a joke.

The team from Trugreen is great. We use just about all of their services because we are so happy. Worry free beautiful lawn, great looking scrubs/trees and no mosquitoes. Thank you.

One less thing for me to take care of. Very reliable and reasonably priced. Happy with the way my lawn looks. I also appreciate the feedback on what they are seeing in the lawn when they come

Thorough job and almost unnoticeable worker.

TruGreen mosquito service really works. We live in the woods and have used TruGreen for 2 years and will never go a summer without their mosquito service. I am allergic to mosquitoes and I can stay outside all day without any mosquitoes. They do come at night BUT in all fairness we live in the woods, literally. If you live in the city or country you need to try this service to get rid of ALL the mosquitoes during the day. Some places it works at night too.

My lawn was dying, tru green was the right prescription in brining it back.

Editing my review. I intend to put in a new lawn this year and I can not get someone to cancel my service. I have been calling every day and, after 40 minutes on hold, my call gets disconnected. The website says I can not cancel without making a phone call. Now I must contact my bank to make sure they do not take a payment. I will NEVER do business with them again.

The notifacations sent by email are great you know a day before they come and when they are there.

This is probably one of the shadiest marketing emails Ive ever received form a company. Got a message that I call them to complete my cancellation, but I havent received TruGreen service for YEARS. Clearly a screen to get people on the phone and offered promotions. Marketing like this is in very bad faith.

Allways do a good job

Treating neighbors lawn at 6:30 am, waking kids up with loud machine.

I have told them time and time again I only want lawn care, nothing else. After spending 30 minutes on a chat this week to cancel a tree and shrub fertilization I was told they changed my records and would only do lawn care. Well today, two days later, they show up again to treat tree and shrubs! They give you treatments you dont want and expect you to pay for them. When you call to speak with the manager you can never get through. As a matter of fact I am on hold right now and have been for ten minutes. This is ridiculous!

I called to ask about the safety of their lawn chemicals for my kids and the salesman was rude, unprofessional, refused to answer my questions about the safety of their products around kids and hung up on me.

They arrive early morning and finished before I usually go to work.

This was the first time in about 20 years that we used a Lawn Care Service. This was the first time with TruGreen Lawn Care. We had a bad experience with a different service and local neighbors have told stories of problems on missed services - poor results.This first experience with TruGreen was fantastic. Last year our lawn went down hill fast - the service tech check the lawn out and reported he can bring it back - it will take a few treatments. He did the first treatment and we already see an great improvement - thanks TruGreen

TruGreen are total professionals providing my lawn and tree care service. Once you connect with them you will be very pleased as they keep track of every appointment, show up for every scheduled service leaving tips and info They make life so much easier and they have outstanding service techs who answer any question I have while theyre here spraying, fertilizing and getting rid of stubborn weeds! Your life will become less complicated and their prices are fair and competitive. Enjoy what TruGreen has to offer....and get some piece of mind that your lawn and trees are being taken care of...what a relief! Thank you TruGreen.

Totally impressed with how fast they came out and serviced our lawn. It is already starting to get better. Thanks!

Terrible experience. I looked them up online, submitted a request for service. I was called seconds later and sold a package involving 7 treatments - first one at 29.95 special price, others around 40 each, with an aeration once a year at 199. The rep specifically stated I would receive a call to schedule my first service and recommended I be there so I can understand what the treatment plan would be. I never received a call then came home one day to find notes that theyd been here without my knowing it. I called customer service and they told me I was listed as Dont call prior or something like that. Also I would be billed $81 instead of the 29.95 promised because he went and added an additional application. I was told by the service rep that I had to pay it because it was done, even though I never authorized it. I had stupidly given my check card number out to the original sales rep that sold me the plan, so because they refused to credit it, I had to cancel my card. I then called back Trugreen later and asked for a supervisor who only reluctantly agreed to credit the additional application, and didnt really care that I was extremely dissatisfied with the lack of contact as agreed. I cancelled my plan of course now i have to order a new check card. Would NOT recommend this company.

True Green is the best!!! Our lawn has not looked this thick and green in years!!! We had used a different lawn care service for over 20 years and just were never quite satisfied but the price was cheap. We learned the hard way that cheap is not always better. Our lawn was becoming thinner and began to grow massive amounts of moss. We asked our old service to do an analysis of our soil to see what was wrong. They told us that they do not do soil analysis so I talked to a True Green rep (got a flyer in the mail) and they explained everything in detail and that they would send someone out to analyze our situation.Long story short, the moss problem is virtually gone and the grass is so green, healthy and thick and back to where it was 20 years ago!!! We literally stand at the window and stare at the lawn and admire its beauty! LOL! The technician leaves detailed information about what they did the day they come out and follow up with email.We’re so glad we switched to True Green! Only wish we had done so sooner!

Lawn has never looked this good!

We have used TruGreen for several years and have been very satisfied. The service people are friendly and always willing to address any questions or concerns we may have. Our lawn looks lush and green. Our neighbors have complemented on its appearance and some or now TruGreen customers.

Never had a grub problem until these people came around. None of the techs ever said anything or commented on the problem. They apply the product as fast as possible and move on.

I was disappointed that my lawn application date was removed from my Trugreen app (and delayed) without posting a new date for service. I had to call to find this out. I think that, if you remove a scheduled date from your site you should immediately replace it with a new date so the customer if promptly updated.

I really love the app for the ability to communicate rapidly. Also, my service man left great notes about what he did on his first application and what I should be aware of about lawn care.

Constant (daily) attempts to upsell on unwanted services. After multiple attempts to work with the company regarding the up selling it was apparent that the company didn’t care to address my concerns. Discontinued service with them after three months. Do not recommend to anyone.

To be honest I can’t really tell the difference in my lawn from before the service and after the service. We’re they supposed to spray for insects or not

The man that interviews possible candidates is something else. He calls at times he was informed candidates would be busy and then has the audacity to tell them that they are unprofessional when he is the one calling at inappropriate times. How about you be professional yourself and maybe people will want to work for/with you?

I was looking at having a company come in and take care of my lawn maintenance. After looking at a couple different local companies, I contacted TruGreen. While discussing options, I was verbally attacked on the phone by the advisor and he said well were well know because we work with MLB and PGA and thats why were the number one. Well in my opinion, if you didnt have those two contracts, then youd be out of business due to the lack of customer service. Im not looking to get the cheapest out there, Im looking at the overall picture of it (price, how they initially treated your needs and wants, and overall customer experience). Id say if you want to earn more business, learn how to respect people and their thoughts, dont brag about having contracts with big names.

New job

My lawn looks great this year! I like the service & the people who service my lawn. The thing I like best is the no hassle guarantee. I had some weeds that refused to die, I called , you sent a tech to retreat the lawn. No questions, no excuses, just action.

We signed up for service asking specifically for only the organic fertilizer. We have an organic vegetable garden and multiple fruit trees, and a 7 year old child (there is an increased risk of leukemia in children exposed to herbicides) and dogs. The very first application they put toxic herbicides all over our yard. I called the national 1-800 number after I found the pesticide applied signs in our yard and was told by the woman there that they only applied the organic fertilizers (this turned out to be a bald-faced lie), and post those signs just to let homeowners know they have been out. However, when we found the documentation on our door stating what toxic chemicals had been used, we called the local TruGreen office and they confirmed it.To say we are livid is an understatement. It will be about 5 years until we can call our vegetables and fruit organic again. There is no way to get rid of this stuff. And the fact that the woman at the national number just outright lied to me is even more infuriating. These people cannot be trusted. I wish I could give them negative stars. It was absolutely appalling. Run, do not walk, away from this company.

If I could give them 0 stars I would. The Customer service from the people who apply the fertilizer I would rate as good but the people who you talk to on the phone are terrible. I had to wait over 2 weeks to talk with a lawn care professional because they burned my lawn. The response I got back was well maybe we did it, lets see how it looks in the fall. Since then they put another application on an already stressed lawn. If I wanted a brown lawn I could have put round up on a lot cheaper than paying over 800 dollars for the season.

They dont have a Riding sprayer so thay walk around dragging a hose and end up missing most of my yard,they are always in a hurry to get there day done.. this company is very over priced and they have no update equipment the company seems very unprofessional.

Did a great job looking forward to our second application soon

Always excellent service! My lawn looks fabulous!

DO NOT WASTE YOUR MONEY ON THEIR SERVICES!!!!!!! I’d thought I try them out for a year and see how they were. I had TONS of issues. Weeds barely ever lessened. I got the mosquito service and that did ABSOLUTELY NOTHING!!!!! The guys never knocked on the door to discuss anything. I watched them every time and waited for a knock, nope no knock. And the paper always said, “I knocked and I’m sorry I missed you.” Bull!!!!!!!!!!!!!! They always skimped and rushed when spraying my lawn, ALWAYS missing spots. I counted one time, a guy came and was gone in less then 2 minutes! I wasted hundreds on them!!!! HUNDREDS! Right away, when I first purchased, the sales guy who sold me services named MIKE, he NEVER called me back. I called and left messages MULTIPLE TIMES! Then, I realized he just wanted his commission and didn’t give a damn about me. Honestly, whoever reads this, please don’t waste your money. The year before, I bought the spray stuff from Home Depot and actually that did a better job on my lawn! (It was the non toxic stuff.) I’m going back to doing it myself and I’m trying to spread the word so people don’t make the same mistake!!!!!!! Beware or be square of TRUGREEN!

The technicians are always polite and careful with the applications.

Lawn looks good. Usually does in the spring. Specialist is timely, professional, friendly. Service seems a bit high priced.

We will never use this company again nor will we recommend it to anyone. We had 3 weed applications and no weeds have shown any signs of dying. They applied grub control without checking to see if we wanted, which we did not want. This charge was very expensive. They are too expensive for their service.

My specialist was very knowledgeable Allen worked hard and fast and answered questions with out any issues great company

Always prompt price is right.

Never again will I use or recommend TruGreen as a lawn care service. Was told when I signed up that the cost was going to be $52 treatment. Yesterday I was charged $104 so I called up to see what happened and talked to the worst customer service rep to tell me they had also sprayed my yard with Grub Control. This I had no knowledge of and did not approve of when I signed up. They charged my account an additional $52 for the treatment!!! I expressed my displeasure and asked to be refunded which they refused to do even though I didn’t ask for that treatment. This isn’t how you should do business or treat new customers. You can beat I will never ever recommend or use TruGreen again. Also asked for someone from customer service to contact me back about the issue...yet to get a call...Stay Away from TruGreen!!!!

Best lawn care company in the country.

I assume the extra lawn was done as an invoice was on the front door. When I have talked to the specialist there have been no real problems. Overall we are quite pleased with the appearance of the lawn since we started with TruGreen.

My lawn has never looked better!! Trugreen customer service is super B. i love trugreen

I wouldnt even give 1 star. I hardly ever do reviews but this is the worst customer service, false advertising, and have billed us for more than what we had agreed upon. DO NOT USE THEM.

The person who serviced our yard this week left our gate open. 😡 We have a dog who is our world and is a runner. I’m so thankful that when my husband went to let our dog outside, he noticed that one of the gates was left open before our fur baby escaped. When I called True Green to report it, they said they were going to put a note on our yard work orders for the service person to be sure to close the gates. Are you kidding? Why would that be necessary? Isn’t that simple common sense? Very, very poor customer service!!!! We’ll be looking for a different yard care provider for next year. I will not take a chance with such carelessness when it comes to my precious pet!!!!

My specialist is very friendly, my lawn looks good I rely on the Tru Green specialist to alert me of any issues with my lawn or give me tips to keep my lawn looking great, on his last visit he noticed I have some damage caused by grubs, thanks to him I will have it treated and prevent anymore damage to the lawn.

Horrific. I would not recommend this company to anyone expecting quality service and customer support. Please send your reps for customer service training. They should not be placing blame on the customer for a mistake on TruGreen’s end. They didn’t show for the 2nd scheduled mosquito treatment, and are unwilling to make any accommodations to treat my property in a reasonable timeframe. They told me the service had been taken off of the schedule but weren’t sure why as there wasn’t any notes in their system. For my first treatment, I had to call repeatedly to get the service I had paid for. I prepaid for the entire season for a reason: my property needs the regular treatments all season. I will be cancelling my contract and will not settle for anything less than a full refund. Customer service representative was very snarky, to the point of insulting me as a customer. The manager I spoke with wasn’t much better.

Gotta keep calling for weeds but they stand behind there work grass is nice n green

Staff is amazing, employees amazing, accounts payable works with you when you are in a bind... That is Tru Green Citizenship, I dont know what else is a Tru definition of American....

TruGreen is spraying my neighbors lawn, 14 mph wind with gust of 16 mph. I went outside to inform the technician that he was spraying close to my property and indicated that 2 years ago they sprayed my dogs and plants as they got too close to my property line and that day the wind gusts were much higher, so it did get on my pets. I also asked him where his personal protection was as he had on boots and gloves no face shield (you think 14 mph gusts wont blow that on your face???). The technician got agitated and told me he had been doing this for 13 years, etc.... I dont need to be bullied or treated disrespectfully by anyone when I have concerns about the safety of chemicals being applied to my property or near my pets!!

POOR CUSTOMER SERVICE, :POOR APPLICATION, INCOMPLETE WORK, CHARGE FULL PRICE. DO NOT USE THIS COMPANY.

Not professional at all. Can not contact the local branch just their corporate call center. The person I spoke with at the call center was extremely rude.

Terrible customer service! Literally the worst Ive ever experienced. Will never return or recommend.

If I could give 0 stars I would. Very displeased and they did not do what was promised. I was sold on and told that my entire two acres would be sprayed for mosqitos. I went with Truegreen even though the were more expensive than the majority of the companies in the area because they would spray the whole yard. The first spraying the guy was in and out of his truck in 8 minutes and he only sprayed the perimeter of my house. I called and the manager agreed that I was sold the entire lawn package and that they would send someone out to respray. She came to the door and refused to spray the property. Said they only spray around the house. VERY BAD BUSINESS PRACTICE!!! VERY UNHAPPY!! Do not hire them. They do not perform what was promised!!!! Bait and switch in my mind - plus it doesnt work. We still have tons of mosqitos.

Very responsive to any problems

If you want your lawn fertilized when over an inch of rain is forecasted with hours these are your people. Poor communication were just another statistic

Great service, friendly helpful employees

Overpriced, and bad for the Earth

While the service is great - I had a super hard time cancelling this service for a couple of years when I did not have the funding due to buying a new furnace. I constantly get solicited to reinstate my True Green Service via email - but when I went to reply to the email - no response ever came back. Then I tried to find an email address online - no luck - just the option of write a review or add a photo. So here you go - your team is great but your customer contact protocol is a waste of my time. Get onboard and make it easy for me to get this done remotely, online. Best Lorrie Heinemann, owner of rental properties in Oshkosh WI , where I have the True Green Service. Oh, by the way - called - and was on hold so long that I left my number. We will see if I can a call back.

Sections of my yard are under lots of shade trees , TruGreen advised me that I had planted the wrong type of grass. I dug out the bad area and reseeded it with new grass seed for shady area and they have been doing the weed and feed ever since. My yard is thickening up and Im looking forward to next spring to see what the grass looks like. I also had spots where huge ant hills had formed , TruGreen got rid of them and Ive just started new grass with hopes it will fill in by next spring.

I would give it a zero if that was an option. Terrible terrible company!!

Haven’t seen a mosquito yet!

Worst service ever gave specific directions and each person disregarded the notes ! Quit service last year hired them back this year because they said they could give SATURDAY service and would make sure to follow notes they showed up on a Tuesday didnt even check notes and rang the doorbell

Wrong phone number.

My lawn is weedless!