I will not bother this place again. I was a good customer at Best Buy for many years. I needed to get an appointment with Geek Squad and I was met with We are not taking calls at this time and then was given an 800 number. I had already called the 800 number and got no where with that! What terrible customer service!!!!!

Absolutely NON EXISTENT customer service. I called with a very simple question about a certian TV repair. At this point I still have no idea if they actually offer the repair I am looking because NO ONE ANSWERS! The first time I waited on the line for 17 minutes, without ever talking to a real person. I figured they were busy. I called back later and experienced the same thing. I only waited 10 minutes that time. I am currently waiting on the line for the third time as I writing this review...going on 7 minutes. Being busy is understandable, but I should at least get to speak to to a person and have them tell me that. Complete FAIL on their end. Call ended, customer lost.

Appleton, I have not been able to reach a Best Buy Representative by phone for a month. I stopped in Plover to ask about a delivery of ink that should have arrived Dec.10 from the Appleton Store. It had been shipped USPS and no updates since Dec.10 the day it should have arrived. Is it lost in the system? I have not had any communication what so ever nor can I reach anyone. This was a $300.00 purchase that I do not have. I have not had an issue with Best Buy before but dont understand why UPS or FedX werent used or why no one answers a phone. Signed Frustrated customer.

Not good customer service after the sale!

I’m waiting for an appliance repairman to look at the washer I purchased from them. I was to receive a call regarding time yesterday. No call. I’m waiting now and no call yet to say they are on their way. I called Best Buy but no one will answer, I only hear a non responsive recording.I have purchased many items at Best Buy. No more.

Best Buy and the Geek Squad is the ONLY place to go for computer and electronics help! Blaine helped me and he really knows his stuff! Just excellent customer service and the only reliable place that will tell you the variables of what to expect when looking for help with your computer.

My sister just picked up a laptop and printer. The employee was very calm and pleasant. He paid attention to all of my sisters questions. Great service!

Great service, do most of mine on the phone.

We found the Geek Squad agent we worked with, Blaine, to be very knowledgeable, kind, helpful, and professional. We would highly recommend the Geek Squad service at Best Buy.

We went to Best Buy to buy a friend a new printer. We like this store for the knowledgable sales staff.

I have more knowledge about computers than any of the geeks with one day of training (Masters in computer science).

Kyle and Sousa = Excellent customer service!

Good food

I bought 2014 Kaspersky Internet Security 3 devices...says its enabled, then i got messages of errors and it will not find my activation code..I bought this today at 3pm in store on Calumet st