Ive used Apex Heating and Air Conditioning several times, and Ive always been happy with their service. Theyve done some repairs for me on two different HVAC systems and I also had them replace a system in a rental property. The employees are knowledgeable and always do a fantastic job. Most importantly, I feel like they are always honest with me and dont overcharge.

We were getting the run around from our former HVAC company. We called Apex Heating and Air on a referral from a friend. They came out the same day, quoted a better system at about $1000 less AND installed it 2 days later. On top of that it was during a heat wave and I know they were very busy, yet they arrived and finished exactly when they promised. time

I got an estimate from them in case I needed to replace my HVAC system. Johnny is fabulous. They replaced all the ductwork under my house including the boots. They were on time and did a famous job.

I had Apex Heating and Air Conditioning replace the HVAC system in our home and they did an excellent job. Our new system is working great!

Repeat customer…Apex Heating and Air replaced another aging HVAC/Heat pump at my home. Exceeded my expectations again!

My experience with Apex Heating & Air installing a new gas pack was terrific. Jimmy did a great job in determining what would be the best size unit (tonnage) for our house. His proposal was also thorough and very reasonable, compared to all other estimates (4) we received. Furthermore, the workers who installed the unit did an outstanding job. The work required going under the house with less than a foot of crawlspace and replacing a lot of old duct work--I dont know how they did it. And there was no extra charge for this herculean effort. Indeed, I highly recommend Apex Heating & Air for all types of homes in the Triangle area.Harry

Outstanding end-to-end service. The office staff was very polite and professional and answered many questions. Jimmy came out the next day and did a thorough evaluation to calculate the necessaryload, including measurements of every window in every room. I was familiar with Carrier and probably had more questions than other customers, but Jimmy was very patient and answered all of my questions. There was no hard sell, and we discussed pro/cons of annual servicing, replacing 1 vs. all 3 systems. The proposals were clear and the office and Jimmy were extremely responsive to additional questions regarding rebates/incentives, payment options, and technical questions. The proposals were significantly cheaper than 2 other companies, including bundled discounts from others if we replaced all 3 systems at the same time. We elected to replace all 3 systems because of rebates, and to avoid likely higher costs and longer waits during the summer, especially since each system was 17 years old. On the install day, 3 crews came out, all of whom were courteous and professional, and everything was done within 8 hours. The office also made financing and rebate submission extremely simple. Post-installation communication has also been excellent. Very happy with the product, pricing, and every person that I have communicated with at Apex. Even if the price was somewhat higher than the other 2 bids, I would have still chosen Apex given the positive interactions I had with their staff and other reviews.

Disappointed...My cooling has been working well but my heating was not popping on. Shortly after repairing the heating problem I noticed that now the AC was not popping on. Being that I know for a fact that the AC was working fine prior to the technician working on the unit it left me feeling that the Tech made an error somehow. They wanted to charge me another $100 to come back out and look at the new AC issue that more than likely was caused by them. Save yourself time and money by going with a different repair company.

Great to work with Apex Heating and Air. We had a motor give out recently and the crew was incredibly responsive and easy to work with. They were able to explain the problem and what exactly needed to be done to fix the unit. Huge thanks to Paul and Colton!

Kenny and his staff were great! We had to get a new heating and A/C system and Kenny and his staff were so accommodating to our specific needs and situation. They came out and did an assessment of our old system, got us a quote for installation the same day, and set up our appointment the following day! Now that is what I call service! The crew was so kind and professional in every possible way. The office staff was excellent at setting up our appointment and providing attention to every detail. We even were told about rebates and special offers – saving us additional cost! Our heat is working better than ever – we had no idea our system was that outdated! I would highly recommend Apex Heating and Air Conditioning for all your HVAC needs.

Apex Heating & Air just replaced my upstairs HVAC unit. I was impressed with them from the beginning. From the thorough estimate, to the multiple options I could choose from, to the quality products (Carrier products) and timely installation, they did a great job and Im happy I went with them. They are true professionals and they have my recommendation.

Kenny (the owner) and his staff are truly professionals. They respond quickly and get the job done very well, timely and at a reasonable cost. He has always taken excellent care of my parents HVAC, and mine as well. I would highly recommend Apex Heating and Air Conditioning to anyone needing repairs or a new heating and/or cooling unit!-----Ray Holt

On the good side they were able to get to home same day. On the down side, very expense and not to flexible. I shared with Tech exactly what was going on and he was able to test power from fan run capacitor within a few minutes. Swapped out old capacitor and tried new one. This diagnostic was $98. Which is fine. Then was charged $144 for the new capacitor. Capacitor costs ~$6 to $20. But flat book rate from Apex is $144. This does include labor.. however the diagnostic fee also required Tech to put capacitor back in. I called Apex Heating and Air and was told not all capacitors have quality they have, and that it is a flat rate for replacing capacitor. Tech was there for a total of 25Minutes... charge was $98 to diagnose bad capacitor Plus $144 to replace $15 Capacitor

Great experience last week with Apex Heating and Air. I called late on a Friday, and they couldnt make it out same day, but suggested a temporary fix to keep my A/C working through a hot weekend while I waited for my Monday appointment. That day, the techs came out in a timely fashion, were extremely professional, solved the problem quickly, and went above and beyond with cleanup. Highly recommend.

Excellent experience purchasing a new HVAC. The office staff took the time to discuss different financing options as well as address any questions and concerns I had. Installation was quick and technicians were very polite and professional. Definitely recommend.

Apex Heating and Air were prompt, professional, and clean. They replaced an evaporator coil on one of our units and the work was impeccable.

Our A/C unit all of a sudden quit working,so my husband called Apex Heating and Air for service. Little did we know we would get Kenny Markham which is a long time friend and our go to company. Kenny is the Best and took care of our problem with so much ease and professionalism.Thanks for being there when we needed you.

Brad is a great hvac tech working for a sub standard company. I was charged a $225 trip charge and $224 for a dual capacitor that sells for $23 on amazon. I’m no math guru but that seems like more than a 1000% markup. I’m fine with a 200% markup but C’MON man. Brad was at our house for 30 minutes of which 15 minutes was spent filling out the bill. So that works out to $450/hr labor or trip charge. We were in a desperate situation as we were having an open house that day. If your desperate and want to get robbed, Apex heating and air will double the bill. Again Brad is a great tech and the a/c worked perfectly. BTW - Didn’t see any mention of a warranty on the bill. I guess there is none unlike with most reputable companies. I welcome any feedback from the principals as I am anxious to see there response. It was stated that the owners are very religious and over charge for weekend work - well Jesus is watching.

After research, talking with 4 companies and getting their estimates, we settled on Apex Heating and Air. So glad we did! Great product, great service and they went above and beyond during the installation, even painting the gas lines to make it more attractive. According to Consumer Report, installation is THE most important day in the life of your HVAC. These guys were top-notch.

Have used Apex Heating and Air for several years now for their Peak Performance Energy Savings Service Plan. My system is checked every Fall and Spring by their pro active scheduling . I once had a problem during extremely hot weather on a Friday afternoon at 4PM with house guests visiting for the weekend . Expecting the earliest a service call would be dispatched would be Saturday I was pleasantly surprised that a technician was dispatched immediately to arrive by 5PM . It was a minor problem and a miserable weekend was adverted ! All of the technicians I have been exposed to for my semi-annual checkups have been knowledgeable and professional. Couldnt be happier with their customer service .

I would like to recognize our technician for his outstanding service and thoroughness. It was a pleasure to meet him. Job well done!

Our highest recommendation for Apex Heating and Air company! We are impressed with Brad knowledge and efficiency of his work, always his concern for doing the job right for satisfaction of his customers. Best company for the customer relations!!!

They have always been very friendly and accommodating to any of the needs me and my family have needed. Very satisfied with their response time and customer service.

They were in and out in a day for a Trane replacement with a Carrier. Financing terms were great. Tore out the air handler and replaced it along with the external heat pump. Electrician on the job did an informal evaluation of the electric box too.

I can always count on Kenny and team for HVAC needs-that’s why these have been my AC guys for 25 yrs. Thanks guys!

We were so thankful you could come with same day service on a 100 degree day. That was unexpected but greatly appreciated. Again thank you.

We have used Apex H&AC for many years, with a spring and fall service agreement and occasional repairs. During the last 2 years we decided to replace both HVAC systems as they were over 20 years old. In less than a year, one thermostat started to malfunction and was replaced with no problem. After a couple of months, the thermostat from the other would switch the fan to on by itself and remain operating until we had to manually return to auto. The technician said we would need to prove to him it was not working properly, which was kind of strange. I proceeded to take hourly photos of the thermostat control to prove my point and sent them to Apex. After many calls, I was finally able to talk to the owner, who agreed the thermostat was defective, but would charge me $245 plus tax to replace !The thermostat is under warranty, and I can understand some charges for their time to come and replace but I told him $245 was excessive, especially when we have been their customer for almost 20 years and just spent thousands of dollars on the 2 units. It made no difference to him and mentioned driving time and shipping costs. I offered to replace it during their next maintenance visit to save on driving costs, but made no difference. He then proceeded to tell me they had to charge me because they made some paperwork error when they installed the unit.... so in other words, I am being charged for their internal paperwork mistake ! I called several other HVAC companies, large and small, all of which offered to replace the thermostat at a small fraction of what Apex wanted and without any hassle. Conclusion: Due to the lack of customer service and arrogant attitude from Apex, they have lost a long term customer, while we got a new thermostat at a low price as well as a maintenance service agreement with another company.

We were so impressed with Apex Heating and Air’s service and integrity. They were honest, very dependable, efficient and friendly. They are a locally owned business who take pride in their work and reputation.

This is the second time Ive used Apex Heating & Air Conditionings services. Felt compelled to write a review to express how impressed I am with their service. Both times I got same day service. Their rates are very reasonable and the service is impeccable.

Thank you Apex Heating and Air for your quick response to my home for the recent heat issue. Thank you Cindy for answering all of my followup questions and being so quick to help.

Came out to the house for 15 minutes, said they couldnt fix the compressor b/c the part would be too hard to find and that Jimmy would call me the next day. Paid over $100 for this Service Call and of course, never heard from Jimmy. Called after the weekend, was told Jimmy was on the phone and would call me back in 5 minutes. That was 2 weeks ago. TERRIBLE CLIENT SERVICE!

After building our home, we hired Apex Heating to make bi-annual inspections of our heating and air conditioning systems. Every service man who came to our home was professional, polite, efficient and kept H&A systems in top form. After 20 years of wear and tear on our AC system that caused damage to the coil triggering freon leaks, we had to replace our downstairs unit. Given the 90 degree heat (and no AC!), Apex Heating rearranged their schedule to install our new system the next day. They did a great job on the installation--we couldnt be happier. Thanks, Apex Heating and Air!

Ive been using Apex heating & Air for almost 10 years. The service techs take the time to show me where the problems are and what should be done and why. they are even proactive about letting me know how to take care of the equipment so it lasts longer. I was blown away by the great service and how friendly they always are.Missy

Expensive! For a non emergency call, they tacked on a $95 dollar travel fee (I live six miles away) and a $12 credit card processing fee. All told just shy of $400 for a clogged AC drain line. This should cost about $250 according to online estimates, so cant recommend this company.

Sean the tech was great to work with. Very honest and helpful. Call Apex heating and AC first. You wont regret it.

Replaced HVAC. I discussed a bunch of details with Jimmy about what I was looking for, replacing Apollo system with conventional gas furnace. I was way more impressed with my dialogue with him than people who came from other firms to give a quote. Got a new 2 stage air conditioner and gas furnace. They did a beautiful job and were a friendly bunch as well. They also made the process of getting rebates from Duke Power and PSNC really easy. The took care of the paper work.

Heat went out during the last round of snow we got. Called Apex heating & air and got a service appointment scheduled for a 2-4pm window. At 3:30 I call since I hadnt heard from them and was told they were running behind but would call when on the way. Called again at 5 and got voicemail. I was totally stood up with no response from the company. If you need service in the area call somewhere else.

I cannot say enough about the service that I have received with Apex Heating & Air Conditioning. As a long-term customer (over 20 years), they have provided installation and service on both whole-house HVAC system as well as patio PTAC unit. They are locally owned and put the customer first. If something isnt right, they will make it right. I highly recommend Apex Heating & Air Conditioning.

Great service, easy to work with, honest and fair in their pricing and delivery of service and a quick response considering my circumstances. I own a local business (orthodontic practice) in Apex and unfortunately, had one of my 2 AC units (compressors) stolen on a Thursday night. No other HVAC company was able to respond and help me out as quickly as Apex Heating and Air. They were able to get a replacement on the following Sat so that my business would be fully operational on the next Monday. I will use Apex Heating and Air again for all of my residential and commercial HVAC needs.

We use Apex Heating and Air Conditioning Inc. for our personal home and business. They are the best!!

Very friendly, efficient, and have met all my HVAC needs.

Came out to test my system when it went out and told me he most likley would not charge me. I was told I needed a new system and when I shopped his quote and found it cheaper he of course would send me a bill for the service call. $375 to tell me I needed a new sysstem and I still did not have air. Would not give me numbers of what the service call would cost when I asked when he was out checking the ac. Seemed like a good guy so I thought he would not rip me off. I guess I was wrong. Would not recommend.

Fantastic service.

Always great service and great people to work with.

Have used this company for air and heating issues. Always prompt and professional. Thank you!

Words simply cannot express how impressed I am with Apex Heathing and Cooling. I called for service because my furnace was throwing out a code. I hear your commericals on WTAQ just about every morning and decided you give your company a call. I am so very glad I did. Once the estimates came in for repair, I made the decision to replace the furnace for a more efficient one. The price was much lower than I expected. And then there was the service. Troy came out on Monday and was awesome. He explained to me what was wrong, showed me what he was talking about so that there was no doubt. The following day he came back with Rob to install the new furnace. They were phenomenal. Very friendly, courteous, and clean! They went above and beyond and exceed every expectation that I had. Furnace issues are never fun and can be costly. They made a potentially stressful situation almost an exciting one. You have a customer for life and I will do my best to recommend you to others as well. Thank you so much for being there for me when I needed someone to help with my heating needs.

Apex H&C has done my HVAC work for years. I recently had them replace my HVAC unit with a new Trane unit. They were always very responsive on questions for the estimate. The day of the install went very smooth and they showed up on time. They are highly recommended!! If you are looking at some of the big companies for HVAC repair or replacement work, you deserve it to yourself to get an estimate from a Mom/Pop company that will give you some of the best customer service you will ever find.

Very professional and good work.

Awesome service