We used Gibbs in the past and the gal who calls for reminders is very rude! Then would not show up on day they were suppose too. We paid for extra things for the yard and it didn’t do a thing. There product they used which was suppose to be organic burned my dogs skin so bad. Horrible customer service and workers always left my fence gates open.

If I could give negative stars I would give a negative 5!!! Two weeks before our daughters graduation party last summer they came out to treat our lawn and burnt all the grass in the front and back from over using chemicals. To make a long story short, a year later and it is still not resolved and there seems to be no interest in taking care of the problem. It is now going to cost us a lot to get it all fixed and a whole year. I dont think we want them near our yard to fix it as we dont trust them. Not only that but the customer service was just as bad as what they did to our yard. Stay as far away from this company as you can if you want a nice yard!!!!

I live in an apartment and came home one day to find a Gibbs lawn care sign in my lawn saying the lawn had been treated and to keep off until a specified date. I called the number listed to find out what was sprayed but only got the run around. After many calls I was finally put on the line with Kathy Gibbs herself, who was clearly antagonistic to my perspective that lawn chemicals are overapplied and potentially harmful. Whats more, my observation of our lawn over 17 years is that the chemicals that Gibbs apply do nothing to make the lawn any healthier or more beautiful.I can understand how she might perceive this to threaten the bread and butter of her business, but she did not seem willing to even listen to my suggestions of alternative services they might provide which would still be profitable and be better for both people and the environment. If we consumers demand a more ecological approach to lawn care, the companies will follow our lead.

My lawn was a mess!! Lots of weeds and thin. Gibbs told me to be patient and give treatments time, told me how to water and mow correctly which I had no idea mattered as long as it got done. Started with them spring 2013. Last year my lawn looked great! I only had to reseed a couple areas whereit was mostly quack grass. The best thing is Gibbs did not push extra services I did not need and I have had that experience with other companies.

We wanted to give Gibbs an opportunity to service us. From day one it has not gone smoothly. Each time I called they were disorganized and our experience has been one negative experience after another. First, our bank account got charged $500+ twice for their yard care, then, their spring clean-up was lacking. They did not take the dead heads off our perennials, our hydrangea tree and the area under all of our pine trees was not cleaned. I called to complain and was told it would get taken care of. I asked for an estimate on having some additional work done and was told Id receive an estimate within a day or so - I waited over one week and never received one. Each time I have called Ive gotten the run around. Ive talked with Karen and Kathy. They are unresponsive. At this point Ive cancelled our yearly yard service and asked for a refund. Ive asked to be billed for the spring clean-up - which was done poorly. This was over one month ago and I have yet to receive my refund. They do not return our calls and have not done what theyve said. I do not recommend you use this company.

NO CALL NO SHOW 2 times! Just for the evaluation of work in my yard. Wanted to use a female owned company.

I called to ask them about some of their services, and described a problem I was having. The person on the phone said that they wouldnt be able to help, and was extremely dismissive. I was so turned off by the experience I came right here to write about it. They were not nice at all.

Horrible customer service, they over spayed and killed some of our lawn.