I tried calling ahead didnt get an answer left a voicemail didnt get a response drove up there and the young man working their had no clue of receiving a phone call which we had made just 10 minutes prior. My wife and I got the impression that he really didnt carry either.

We purchased a Hot Springs Pulse hot tub from Lifestyles in Ann Arbor in August of 2019. The purchase process and the hot tub itself were great. The hot tub was delivered on time and we are very happy with the product. Since then, however, support from Lifestyles has been non-existent.Because of the hardness of our water, we had a very difficult time getting the water balanced and the salt system working properly. It took weeks of contacting Lifestyles, both the Ann Arbor location and corporate in Fenton, to get anyone to help. While they finally did provide assistance, subsequent requests for help have been ignored.In addition, within a week of delivery, the back panels on the hot tub began to detach from the frame. We contacted Lifestyles in September of 2019 to submit a warranty claim and have someone come out and fix the issue. We did not hear back from anyone until January 2020, after many attempts to contact via phone/email and in person, and over 5 months after we reported the issue. At that time, we were told the claim was submitted and would be handled in the spring, once the weather warmed up. Obviously, the pandemic hit and changed plans. We understand that completely, and gave the company time to adjust, reopen, and get back to normal business (or at least close to it). Staring in May we began reaching out for an update on our claim. We receive no response, nothing! We finally went into the Ann Arbor location and were told we were bumped back to the top of the list and would hear something within a week. That was over a month ago, and still havent heard anything.Bottom line, if you want a good product and sales experience, Lifestyles and Hot Springs are great. If you want someone to stand by their product and provide customer service, go elsewhere!!!

Love my new Hot Springs Fresh water hot tub. Excellent customer service from both Zach and Liam at the Ann Arbor Store. Ive never owned a hot tub before, and they have walked me through the entire start up process. I Highly recommend the product and the customer service.

I was very pleased with their speedy response and friendly approach. My questions were answered with clarity and patience. Was able to close the deal within 24 hours.

Great staffAuburn Consulting Copier Repair Service and sales

Great place. Great customer support. Took hour on phone with me guiding, educating on new spas. Down payment completed. Highly recommend Lifestyles Hot Tubs.

Go see Liam he is the real deal. We called asking about pool floats so we could take down the river over the 4th weekend. He said they dont have any for sale but he did have some promotion ones for free we could come get in his storage space. We arrived after and noticed the guy climbed a high ladder to get to some old dusty box to get us some floats be has there for 2 years. When we arrive he was here you go. Have a great weekend! Im not in the market for a jacuzzi or pool but if I was. Liam has my business.

Staff was very accommodating for my family to come in for a private visit. Easy to work with and knowledgeable. During this unusual time good customer service was key to my decision to buy.

I am not someone who typically reviews businesses, however, my experience with Lifestyles Hot Tubs was so bad, I felt compelled to share my experience. I was led to this store based on previous reviews, but my experience did not come close.I purchased a Caldera Makena spa on July 20, 2020. At the time of the purchase, I was told my tub would be delivered in 10 to 12 weeks. My sales rep (Cody) told me they want to underpromise and overdeliver. Upon purchasing the tub, I requested to get the sub panel sent to me as I had an electrician scheduled to do work at my house. They happily obliged and told me I should have it in a week. I followed up the following week and the request was never put in the system. The new rep indicated he would get it submitted and I would have it soon. Another week and nothing. Upon trying to call to follow up, nobody answered the phone after many repeated attempts over several days. I called another location and was told they had one coming in the following Monday and they would follow up. Again, nobody every contacted me. I decided to let it go and just have the electrician take care of it when the tub arrived.In mid-September, I decided to follow up regarding the status of my tub delivery. Again, nobody answers the phone. I tried calling multiple locations and still, nobody answers. I finally got through to my rep and he said he would contact the supplier. He never called me back. A few days later, I try to call again and no answer. I left a message and no return call. Feeling helpless, I again begin calling other locations to see if I can get someone to answer the phone. I reach someone at the Fenton location and they tell me they will have the rep call me. He calls and then tells me the tub is coming on truck 16 and they are on truck 4 currently. He said they get truck shipments about every 1 1/2 weeks. So, now 10 to 12 weeks just became 7 months. They offered me a similar tub (with no lounger) for the same price. I declined as I wanted a lounger and offered to even purchase a model from a higher line if they had something available sooner. My rep told me he would contact the owner and call me back. He never did!I try calling a couple days later and nobody answers. I call Ann Arbor, Fenton, Rochester Hills, and finally get someone to answer in Saginaw. I tell my story and shes apologetic and said she would find my paperwork and call me back. Guess what....no call back!At this point, I just want to cancel my order, but I cant get anyone to answer the phone to even do that. I had to drive to the Rochester Hills store, but the salesperson was unable to do it. He directed me to drive to another location to speak with Brent, who is apparently the manager. Brent cancelled the order without issue, but did not seem the slightest bit interested in my experience.I understand the demands in hot tubs and supplier delays during the pandemic has created strain in the industry, but the lack of customer service and what appears to be systemic mismanagement and blatant dishonesty is inexcusable. After cancelling my order, I went to The Hot Tub Store and had an AMAZING experience. Run away from Lifestyles Hot Tub Store!!! One star is a gift!

This company has a serious communication issue, ordered hot tub almost 2 months ago they have not contacted me and will not answer the phone to tell me what’s going on.

We had a great experience buying our grande hot tub. Chris was extremely helpful, explaining everything thoroughly and carefully, taking us through every step. Particularly impressive was Chris coming out to our house and doing this on his day off so we could use our new hot tub as soon as possible. Thanks Chris!

I was getting ready to give up on this place when I happened to speak to Chris Strom. What started out as a bad experience post delivery turned into an exceptional one. Chris came to our house on the weekend, gave me a full tutorial, and then helped me get up and running via text and phone. He understands what it means to focus on the customer, and as a result, has made me a fan of Lifestyles.

I love the Jetsetter hot tub I bought at the Ann Arbor Lifestyles. It is the second one I bought there. I had the first 17 years. After a little sprucing up it should provide good service to another Lifestyles customer.

Excellent customer service...even during these unprecedented times..Christopher went out of his way to make sure I had all the information necessary to make my decision.Great prices as well!!!

I was in the store today looking for the right chemicals to get my spa back to normal and had the opportunity to work with Brynnlee. She was extremely knowledgeable and patient with me and went above and beyond to review my water test results as well as providing me step-by-step instructions on which chemicals to apply in what order. If you are at the Ann Arbor store looking for Chemicals or a new spa, I would recommend you ask for her to assist you!

We had a great experience at Lifestyles Hot Tubs in Ann Arbor! Brett the manager was so helpful and even came to our house on delivery day to make sure we knew how everything worked. At the time we purchased the hot tub he was very knowledgeable and answered all of our questions, we didnt feel any pressure to buy which was import to us. We had many questions and all were answered, Brett has so much experience we felt confident in purchasing at the time we did, also any time we call they are there to help!Thanks for a great experience

My husband and I have emailed and left messages to try to get service on our hot tub....no response. If it turns out we need to replace our hot tub we wont be using this company.

I wanted to wait a little while before writing a review just so that I had enough time with our new Freeflow Azure tub to write an honest review. After visiting more than five other spa stores we finally bought a tub from Zach at the Ann Arbor Lifestyles store. Zach was completely honest about everything and steered us towards a tub that fit our needs and not the flashiest tub on the floor. He was happy to provide us with the basics that we need and included a set of REALLY nice steps and a cover lift with our new tub, along with the basic chemicals that we needed to get everything up and running quickly. There was one small issue with the tub when we picked it up as it was missing the cooler cover and after a quick call to Zach he said that hed get it on order right away. Very happy with their customer service and would highly recommend that you stop in to pay the Ann Arbor store a visit.

Great service. Brett and Zach handle my spa needs like some bosses. Brett has even been out to my house to handle issues from another contractor. First class.

Chris and his team are the best in the business! They handled my purchase and service perfectly and I couldn’t be happier with my purchase!

I didnt get to purchase, but the knowledge and helpfulness of the staff at the Ann Arbor location is on point. I also would love to commend this location for its inclusion of trans-gender friendly restroom signs! Love seeing businesses that are friendly, knowledgeable, and progressive. Keep up the good work here!

Everyone was very nice and helpful and Chris Strom was very professional and helpful during the process of buying and installing our tubThank you !!

Came in today and had awesome experience, Brett Richardson was EXTREMELY helpful with the problems I have been having with my spa. Chemicals sold in large bottles and store well stocked!Thank you so much love this store

Very great experience working with Chris Strom @ Lifestyles hot tubs. He was very professional and a delight to work with. I recommend to anybody looking at purchasing a hot tub to go with Lifestyles you wont be disappointed. Very friendly staff and even better customer service.

Chris and Jim did an awesome job helping me and my husband with how to use aroma therapy in our hot tub. Tons of variety! Get your next spa from here! I get all my chemicals here too:)

Ordered a spa, after 5 weeks I had to contact them and see what the status of our order was. Instead of them admitting they forgot to order my spa from the manufacturer, they said it would be in the next week. After another week I had to contact them again. Oh we have your spa in our warehouse, but you cant have it for another week. Spa arrives with a broken clip on the inside of the front panel (very minor), their response was oh sure let me open a ticket with our service department for you! That was 3 weeks ago 🤷‍♂️Be ready to babysit these folks throughout the whole process.Also they give out free stuff in the store if you leave a five star review on Google, thats why there rating is so inflated.

Weve had our hot tub for a few days and were just loving it! Brett and the staff at Lifestyles did a fantastic job all around. The delivery was great, and the guys doing the delivery were knowledgeable and provided great service.Thanks to Lifestyles!

Brett is always helpful with my hot tub needs. I’ve been coming here for two years. The staff is always helpful!

Great experience. Zach and Liam were exceptionally helpful. Thanks.

We are loving our hot tub! Our salesman at the Ann Arbor location told us about the “no electronic” family time and he was right! Great service for a wonderful product!

Awesome store thats fully stocked. Also has many tubs on display. Ive purchased 3 tubs here that have been excellent & a great service dept whenever i needed it.

I was looking for supplies for an older tub. Brett Richardson was very accommodating helping me get everything I needed. It was a great experience.

Great service, products, and people. Very knowledgeable and helpful people. Wont find a better tub. Best place around.

Awesome experience.. my first tub. Brett Richardson made the purchase experience easy. He is knowledgeable and helpful. Highly recommend them..

Chris Strom from the Ann Arbor store was very helpful and friendly! He took care of our need fast and with courtesy and respect! We really appreciate it! Need more guys like this in the world!

I always come here to get my chemicals for my pool. They are one of the only ones in the area that carry Baquacil. I drive out here from Pinckney just to get it, & today I worked with Brett who was so helpful. He showed me what I needed & what would save me the most money. He was great, I would recommend Brett & Lifestyles to everyone!!!

Always helpful, friendly, and knowledgeable. Jamie answered all of my questions and did a thorough water analysis. Highly recommended.

Very professional and knowledgeable salesperson and manager, Brett Richardson, was great. He walked us through all the options without being pushy. Delivery was smooth. Brett gave us his cell # and assured us it was ok to call after hours as we were adjusting the water (which we did). He even came out to our home after hours (the opposite direction of his 1 1/2 hour commute) when we had a software issue, which he promptly diagnosed and arranged to have a tech come out the next business day. The tech was very personable and knowledgeable and quickly provided the needed software update. We are loving our hot tub and would highly recommend Ann Arbor Lifestyles to anyone looking to buy one! Sue Corcoran

Fantastic service from the initial conversation, to the delivery, to the follow up call to ensure everything went well. I highly recommend Jamie and all the staff.

Great customer service - Zach is very knowledgeable and always has an answer to my questions.

Great help with my water chemistry and balancing. Staff is knowledgeable and friendly. Great resource to have.

Need more staffing. They are there to sell hot tubs not so much their chemicals. Came when only one person there to do everything. Hot tubs come first. Frustrating encounter.

Always helpful, purchased excellent hot tub from them. Hope I don’t ever have to purchase another but if I do it will be through them.

Always have great customer service when I come in. Everyone very helpful and also patient when I come in for water testing and questions. Brett is especially knowledgeable and kind

Great selection, great service, great prices. Brett was terrific.

Brett and Zach provided excellent very informative information as always.Extremely excellent service

Been going here for over 10 years. They are very helpful. I bring my water in to be test routinely so my spa is up and running year round.

Problems with your tub a year later? Absolutely no help. Just a run around.

Great company - employees are always helpful; my hot tub has worked great; no problems what so ever.

Lorenzo and Chris were very helpful and took care of all my needs promptly. Thanks guys.

Stars not for their products are there hot tubs the one-star is for the uncourteous customer service and disrespectful treating certain customers at least on my visit I was told to wait because it manager was on an important phone call that might take a while he was the only person in the store there was also a customer he was obviously on the phone handling some previous problem for I waited about 10 minutes patiently maybe 15 because I was told it would be a minute while I waited another couple walked in walked up to the same manager on the phone at the same counter I walked up to and he proceeded to help them listen to there questions answer them extensively while I stood there baffled had a short conversation with the customer he was helping originally we both should car head and couldnt understand where this guy got his manners or his customer service techniques from needless to say the shades of the customers or different which probably made me more upset than I should have been but nevertheless waiting 15 minutes with no conversation and someone else walks in and he has a full-blown conversation with them is just playing bad customer service to put it lightly especially when these tubs are 10 $12,000 wonder how much he makes a week and how much this company loses because of his insensitivity to his customers or whatever his underline problems might have been my shade of blue

We purchased our pulse 7 person hot tub in October from Brett, from the initial research trip to the delivery everything and everyone has been wonderful- Excellent customer service - will definitely recommend them to all of our friends.

Long time customer on 3rd hot tub very satisfied shout out to Brett

Brett Richardson was very helpful and we will look forward to his great service in the future.....

Awesome service!! Very helpful. Great to do business with.

Our favorite hot spring store. To shop and visit

Excellent service, very knowledgeable. Talk to Brett, he knows his business.

Starting up my first hot tub was overwhelming, and Lorenzo was incredibly patient and helpful, will definitely be back!

Lorenzo was very helpful in guiding us on solving our cloudiness issues. He even told us exactly what we needed!Thank you!!!

Great service by Brett. I recommend them👍

Been to 3 locations this summer and great knowledge and service every time!

Christopher Strom did an awesome job helping me out today ..

Brett and Jim were extremely helpful and friendly. I would absolutely recommend Lifestyle Hot Tubs to anyone looking to buy a tub or accessories.

Matthew from the Novi location is the new store manager for the Ann Arbor location. He has completely turned the store around. Id make the trip from Northville to Ann Arbor, just for him to test my water!

Chris did a good job helping me today

Brett and Lorenzo were very helpful to get me everything I needed. Will come again for sure!

Good customer service. Great staff.

Great service and products! Highly recommend!

Got what I needed for our hot tub.

Great customer service, Brett was great, Zack is awesome!

Brett Richardson was super helpful/friendly.

Great customer service and pool care lab. Will come again.

Chris was very helpful in setting up a service call , quick and efficient. Thanks Chris

Good crew and great selection

Great service they know their products

Great staff always have what I need

Very helpful with analysis of water and chemical use

Brett was wonderful, friendly service, highly recommended.

Always helpful. Bret very friendly.

Terrific. Hot springs Vanguard is working great

Lorenzo & Brett were very helpful!

Lorenzo was a great help with water treatment

Friendly and quick service!

Knowledge about chemical needs.

Have been having lots of problems with accessory orders last years

Great service

Great service!

Zach was awesome!!!

Jamie is AWESOME