Staff was helpful from the moment I walked in, and knowledgeable about porting my number over and the steps to do so. Five stars earned, and thank you!

I had multiple requests such as changing my plan, getting a new phone, and removing a current line... Collin was the only associate and was very kind, helpful, and knowledgeable! Great experience, thank you.

Bryce was excellent. He was very knowledgeable and he got her work done efficiently. While helping another customer.

Bryce is an amazing, intelligent, experienced technician. Ive dreaded getting a new phone every time. However, for the 1st time in the last 15 years, it was a smooth, successful, and expeditious process.... hes a Wireless Wizard!!

When I went in I wasnt feeling very well, I was light-headed and the gentleman there was very sweet and caring. He got me a bottle of water and let my husband and niece know I wasnt feeling very well.He was helping me with my phone, because I couldnt listen to my voice messages.He was so much help, I think his name was Cole.

Had a defective phone that I needed to get replaced. I ended up just getting a new phone and adding another line. Bryce was very knowledgeable, attentive and patient with all my questions. He even stayed an hour after they closed to help me with all my concerns. Amazing customer service. Would definitely recommend going in if you’re in need of a new phone or have any questions!

Decided to switch to an IPhone from a Android and Bryce made that change very easy. He is very attentive, patient, and kind. Bryce answered all my questions and was knowledgeable of the products. In the past I disliked going into a Verizon stores and now I will only go to the one located in Andover will full intentions of speaking with Bryce.

3 consecutive months have had to stop work and spend a minimum of an hour each month and as many as 5hrs to get bill straightened out. They send out confusing texts, have non working credit card machine, and allow 1 customer in store at a time. To make a simple cash payment on your account will consume at least 30 minutes of your time, assuming you are they only customer. Way to many discount carriers willing to bend over backwards for your service.Will be my final month paying a premium price expecting exceptional customer service, and getting nothing but my valuable time wasted. GOOD BYE

The customer service was phenomenal!! I couldn’t be more happy with the way I was treated! They answered all of my questions and concerns with much detail which helped me make my decisions today! THANK YOU!!!!

Bryan was an outstanding technician. He helped me with all my questions and was so sweet. Great experience.

Excellent service! They know what they are doing and are extremely friendly.

Bryce helped me with getting a new phone and answered all of my questions. He was fantastic, knowledgeable, professional, and patient. I could not have done this without his professional help.

Went in today to activate a new phone for my son. Bryce S. was extremely helpful and went above and beyond!

Colin went way above and beyond to meet my needs. It took a really long time for him to solve my issue, but he was so calm and thorough in his work. He never showed frustration or lack of concern, but showed much endurance and the importance of taking care of his client. His dedication to doing superior work was very evident.

Colin was awesome we spent almost 5hrs getting everything switched over at no fault of Colin it was Verizon that caused the delay. Felt very bad that he had to keep redoing the switch because corporate is soooo difficult and your website was failing on him. He also had to call in more than once for help because you have some very rude tech people working for you smh. Website and tech department definitely need improvement the store itself and employees are awesome and not the problem.

I had looked up what I could upgrade to before I had arrived. While there Colin helped me figure out what to get. I didnt want to have a physicaly large phone, wanted more storage space than the current phone, and something that would not be too expensive. Colin asked what I do on my phone and suggested the S10e. He let me know that the latest and greatest was the S20 and the most expensive but I would be happy with the S10e. He was very helpful and not pushy at all.

Eduardo was very jelpful in installing new& activating new sim card. It was mailed without activation. He also helped us with memory discand installed them.

Bryce was easy to work with and very helpful. Store is also close and carries most popular accessories.

My phone suddenly died and I use it extensively for work. I ran to our Verizon store and Colin got me set up really quick. He even gave me a great trade in amount. More than I could have gotten online! Great experience!

Colin was very professional and helpful when I came in to purchase a new phone. The whole experience was quick and painless!

Rolando was great and very helpful and knowledgable.

Called the store and asked Bryce if the carried iPhone 7s he said the had the iPhone SEs in stock. He also explained it was a better phone and was only about $50 more. My friend and I went in so she could retire her old iPhone. Bryce was extremely helpful in transferring /updating and answered all of our questions. He is very knowledgeable in cellphones and knows about their services.

Bryce took care of my needs professionally & as nice as ever. Amongst this covid pandemic with rules & regulations on everything, he acted like it was par for course & worked expediently to get to the next customer & seemed happy to do so.

Bryce is the man to talk to, extremely efficient, fast, friendly, and professional. Would tip if allowed.

Bryce Straub the store manager was totally helpful and patient..He has a professional but friendly rapport with other customers,but I especially appreciated how thorough was the help he gave me.I am very very happy with my new phone!

Colin was very helpful and completely understanding of the situation. Went above and beyond to make sure I got what I came in there for and saved me a lot of money in the mean time

I had dropped my phone in water and totally lost everything and the service they provided made me feel so much better once it was all said and done. They answered every question I had and made me feel really welcome to be there.

Quick & friendly service. Took the time to explain everything in detail.

Bryce & Colin at the Andover Victra/Verizon center were fantastic in assisting my friend & I in obtaining new cell phones. During the virus scare, they were very professional & helpful. Truly recommend them.

Colin and Bryce are always so helpful when I come into the store no matter what. I appreciate their great service and will always come to Andover for any Verizon related needs. Thank you!

Bryce was incredibly helpful and patient! Excellent customer service!

The guys at the store were super helpful and knowledgeable. They worked with us to get the best deal!

Bryce was very knowledge, friendly, and made switching carriers a very smooth transition. Highly recommend this location

I had bought a watch that was DOA and I was in the store multiple times. Colin took care of me everytime.

Very helpful and friendly. Service was efficient and they valued my time.

Stay away from this store. The manager, himself, will lie to you to get you to trade in your old phone, promising to send you $200 gift cards per phone you turn in. He did that to us and so we surrendered 3 phones we would have other wise used as streaming devices or could have sold for something. Instead I had to call many times, at which point they started dodging my phone calls, despite my remaining calm and polite about the whole thing. I literally had to call from another number to get them to answer and Bryce, the manager, perpetuated the lie by saying he emailed Verizon about it. Finally, after months of all this sketchiness, we went in to the store to handle it face to face, and the employee, Collin, handled it very poorly. I mean he said, sorry, like 50 times but he couldnt have been less sincere. If Victra really was sorry, they would have found something they could do for all the time I spent on this. I would rate them 0 stars, or even better negative stars for the loss of devices, time and effort. We will be leaving Verizon the first chance we get, but do yourself a favor and avoid this store.

Customer service is great here! Very helpful and knowledgeable with their plans and products. Terrance and Joe is the two main reps I speak to, and do business with. I wouldn’t go to any other person or store but there! Best part no wait time! Keep up the good work! I’ll definitely spread the word to family and friends.

Bryce is very helpful. Love this store.

Extremely helpful staff! Answered all my questions, was patient, friendly and got my new phone up and running.

We always shop here because we know well get solid advice and personal service.

Colin was awesome. He was friendly to everyone that came through the door, multitasked, especially being the only person there that day. He knew his stuff!

Colin was terrific explaining everything with my purchase of a new phone! He answered all my questions!

Great service

Great service! Very professional and efficient.

Very fast and good customer service

The people working the store usually have very good customer service, but the guy in there today was extremely rude and disrespectful yelling at me to keep marching as I was walking out because I was told to leave for not wearing a mask after I explained to him I didnt wear a mask for a medical..

Bryce is a true professional. Wasn’t a question he didn’t have an answer for, he was polite, and the length of my visit was minimal due to his knowledge of his job.

Went above and beyond to help me change my SIM card in my replacement iPad and transferred all my data. Great service.

Fast efficient friendly service!

Bryce was very helpful and courteous.

Bruce and Collin were exceptional! Andover location is the place to go!

Colin was wonderful and helped so much!!! Thank you!!!

Terrible management. The sales team was handling my needs perfectly, and then the regional manager came in and started stepping all over their toes. I nearly walked out because of him.

Great place!! Excellent customer service!! Low wait times and extremely helping. The reps here where able to get me in, out, and answered all my questions. Will definitely be making this my goto store.

I an so glad to be near a Verizon store and Bryce’s GREAT assistance! ! !

Colin at Verizon Andover was a huge help today as we upgraded our phones! Thanks for the help!

Great service and very helpful!

The service is great

Answered all my questions and I always enjoy the polite and professional people there

Rolando and Henry are very helpful. Rolando introduced my husband and I to newer phones with better options. Henry helped my daughter with pros and cons in iPhones and Samsung Galaxy phones.

Very helpful in getting a phone pman

Great customer service

AWESOME SERVICE

Very good the young man working was very helpful ,polite well mannered

Husband didnt like my at&t. Hate Verizon

My sales rep Trey was very helpful and knowledgeable about meeting my needs.

I always go to this store for any issues I am having with my phone. Colin and the manager go above and beyond to help!

Horrible service. No one else in the store but acted put upon to answer questions about upgrade and buying phone. Not knowledgeable about product. Rude, with manager standing there who was also unhelpful. No wonder no one was in the store.

Great people

Clean well stocked store

Terrible service VERY RUDE, pushed me out and hurried me through my purchase. Will not go back.

Very helpful

Very helpful.

Great customer service

Good