Called Apple to make a appointment, they said no appointment needed. Get to store, you need a appointment; great!!! 1 hour 30min later I’m at the appointment, wanna swap the 6 to a 12. The girl was pleasant an brought out the ph I asked for, but switching the 6 over to the 12, she couldn’t help (do it online). I waited 1hr. 30min for a girl to hand me a phone an take my 1300 bucks (just dumb) This Apple store is the bottom of the barrel. Think this is the last iPhone for me, I just can’t take the torcher they put you through just to shell out your hard earned money

Thursday day night I was doing update on my iPhone and it got stuck, froze up during update. I couldn’t do anything after couple tryouts.Next morning at 10 am I went to this apple store, explained the problem and emphasized that I need the phone for my business. They told me we are unable to do it today, next appointment will be Sunday at 2 pm. Seriously? I have to wait three day for an update?Very disappointed with them.I went to High frequency wireless and they did it one hour.

First of all Im not a fan of Apple anything. I went to the store to purchase my son a new IPhone and was greeted with a very helpful and intelligent man named Eli. He answered my barrage of questions and concerns without missing a beat. Definitely felt like a wanted customer and the customer service he provided was far more than I expected. Five star experience and two thumbs up from me!👍👍

I received excellent service they were professional. Knowledgeable, and they answers all my questions and concerns. Phenomenal crew the best I ever had at your store Seattle was not helpful at all.

Very nice. Had an online pickup which was simple and easy. Staff were courteous.

Employees need more customer service training. The guy barely said two words to us. My son left, due to the Employee being rude. Will never shop this store again. Will take my business elsewhere.

I came in their looking for the latest Samsung but no they didnt have it youd think in such a big phone store theyd have more than just banana or whatever those phones are called ugh so disappointed

I had an appointment for a technician to look at my beats headphones that I got not even a year ago. I was waiting so long for help when the store was empty and there was many free employees. First thing off their security approach me and said don’t touch anything at the store while I was looking at new iPhones. The tech offered to fix my headphones for $80 when brand new ones cost $90 which doesn’t make any sense paying that much to fix when you can get new ones for $10 more.. I’ve been an apple customer for almost 15 years now and I think this is coming to an end. The quality of their product is not fair compared to the prices we pay. I’m on vacation that including fishing and hiking while I needed those headphones the most on the trip and they broke on me just like any garbage headphones not beats! I got no help or assistance to make it up for me at the store and I left very upset.

Its Apple. They use abusive labor practices in China.The store itself is exactly what you expect.

Lots of workers to help out any issues that you may have with your Apple products and their own security and very nice place to take your Apple products too

Absolutely terrible experience. Staff standing outside invading the privacy of guests were absolutely rude. The general manager should be ashamed of themselves for hiring such rude people to work at the front door. Do better GM or get a new job.

I was sent on a adventure with the automated machine, someone at the anchorage store and a wonderful customer care person to make an appointment to pick up my product (because EVERYTHING I received said I need to too even the website) only to find out from the ANC store that I could walk in......

I have been in probably 7 or 8 times over the last 2 1/2 years. Services is prompt, On hand stock is good, genius bar underwhelming a couple of times. But overall an excellent retailer particularly when compared to other brands. Management really understands customer service.

Its a big mall with tons of stores...

Walked in to look at iPads. The staff was extremely helpful and polite without being pushy.

I am so disappointed by Apple Anchorage store closed for no reason. I was going to buy an iPhone 12 but store closed until further notice. I understand we going through pandemic situation but you can’t just shut off the store completely and not even accepting appointment. This is unprofessional decision. Unfortunately in Alaska some businesses owned locally and if they had bad dreams they decide next morning to make stupid decision. Thanks for reading my post!!!

Staff doesnt have enough knowledge and are not super friendly to customers

The customer service from the employee at the door was extremely rude and belittling. I never plan to use this store again. It’s the only Apple store in town and definitely not worth the trip. Stay away. Seriously - spend your money elsewhere.

Iffy should I go again and get my laptop from here? Or should I go to Costco and get it from over yonder.

Recommended place to shop

My teenaged son’s MacBook that he has to use for online learning this year started not charging the same month the 1 year warranty was up, we brought it to Best Buy, where we bought it and since it has no damage or anything spilled on it, was highly likely a manufacturing issueBut Apple won’t let the geek squad work on macs because they have a “contract”They said bring it to the Apple store and tell them when it started malfunctioning, we are in a pandemic, Apple should honor it...NOPE!By the time we were able to bring it to the Mac store it was just outside it’s warranty and even though the tech said it’s a manufacturing issue, we would have to pay $450 to have it sent inDuring a pandemic when my son desperately needs his computerWhat in The F! I have the same computer (no issues in 4 years)The manager is horrible and said no one else was his boss above him and I HAVE to go through him

Ive never been to an Apple store before, so this experience I had there was absolutely fantastic. I was going there to buy a new MacBook, and everyone was very helpful with meeting my needs as a first time customer, and very friendly. Ill definitely be coming back there to shop in the future.

I’ve had very good service every time I’ve been to this store. You are asked to check in by a friendly associate rather quickly after entering the store. If you are there for a service they will give you an approximate time you will need to wait to see someone. I was lucky and was directed to a very helpful associate who took the time to answer all my questions. We also stayed for one of their presentations on photography and learned a few things.

Just wow, the ONLY store in the mall with 4 security guards. Once you tell the first two security guards you are going to the Apple store they ask if you are ok with them taking your temp, ok. Then you talk to the tech outside at the rope line. Only if you have an appointment or buying something can you pass to the second set of guards. Just wow, apple ID issue call apple support that if you call them they hang up on you after making you hold for 35 minutes, if they call you the automated system tells you that you did not pick up even when you you are yelling at it. I love Android!

William is very unprofessional, unhelpful, unfriendly, and does not have the qualities to be in a customer service based job positions. Treated his customers as if they are very unintelligent and speak to them in very condescending manner. Apple Inc and their product has gone down the hill to include the people that works in their store especially this one only in Alaska. Thats why I am not buying anything Apple products anymore! Both customer service and products sucks!!

Completely disappointed with technical support. You always need make appointment and wait. And at same time I always see 3-5 who ain’t do nothing. I feel those guys 80% of the time just walking around and it’s very frustrating. When you can’t receive technical support fast because nobody available, but you always see people who ain’t do nothing. Specially during COVID-19. Apple should fired all useless personal and hire more for customer support

I did not receive quality customer service. I bought in a phone for my employer to have it reset and documentation of proof of ownership. I did not have one piece of the documentation during my visit, but was able to provide it later. The result, however, was the phone was not given the service needed and I was unable to complete the repair needed to the phone for my employer. Fortunately, our IT department was able to come through, (GO IT!), but it was clear from how I was treated, (body language speaks volumes - seriously the rep gave me side eye when he told me he was getting his supervisor, both spent up to 20 minutes in the back, and the way my paperwork was pushed towards me across the desk - albeit professionally - it was clear what the opinion of it was ). Despite bringing in at least half of the requested documentation and paperwork I was being treated like someone trying to have a reset done on a stolen phone. I’ve worked customer service for 20 years, I know what that treatment looks like and now I know what it feels like. I will not be frequenting this store in the future.

The Apple store probably much like the stores nationwide are absolutely amazing. I mean come on... you can get free training for any product they sell and the support is off the chain good. You can definitely still see that the vision of Jobs is being carried out with superior products and services.

Definitely the nicest mall in Alaska, great store selection and not too big. Good parking, though not free. Almost never over crowded.

Most ridiculous customer experience with their new system of having to “check-in” at the door. I wanted to window shop and was stopped from walking in. Ended up making a purchase but had to wait snother 20 minutes to be helped. Fortunately the lady that did end up helping me was very nice.

I went to the store because after talking to an Apple representative on the phone, I was told I could only get help setting up a new iPad and learn how to strip my husband’s old Apple devices from the store. They refused to help me with either and would only sell me a new iPad. I could have done that online and not risked my health in the mall!Now after to speaking to another representative on the phone I find that he sold me an incompatible keyboard. Now I must risk my life to take it back!The one star is only for their covid precautions. But we must still enter a mall - that’s a great risk for high risk individuals...

I enjoy going to the Apple store and looking at all of their technologies. The employees are helpful (and they really dont care that you are just there to look at their stuff).

Service repair on my 6S took 15 minutes longer than promised; very reasonably priced and good deal. Their retail prices for accessories and charging cords are a little expensive but it is Apple. Overall a good experience.

This is a great Apple Store. I visited this morning to replace my worn iPhone cable. I was greeted immediately upon entering by a young woman who inquired how she could help me. I told her what I was looking for and she helped me locate a new cable right away. I was in and out in less than 5 minutes time. Fast, friendly and efficient. An excellent experience.

Just your normal Apple store. Excellent customer service, many people available to help you with your needs. Speedy and great service is all anyone could ask for. The product is expensive but iv been told its some of the best on the market. They offer a credit card with no interest that can help you get whatever item you want. Credit obviously is Involved.

Outstanding customer service by all the customer service employees. The customer service employees have excellent knowledge of all Apple products. Great supporter of the US military

I made an appointment and came in on time. They sat me down and had me wait for 30 minutes for someone to even acknowledge that I was there. I had another appointment about an hour from my appointment thinking that I would get help in a timely matter and I ended up being late! The store wasn’t even busy. There was atleast 4 employees waiting around.

I currently have not played Gacha Life in a while because i broke my phone but when i payed Gacha Life it was so fun it was like you could make your dream life so yea.

Rude!!! Unprofessional!!!

Love to review it but link to make appointment nowhere to be found online.. way to go. Also, over 300 bucks to replace a screen? Thats robbery

Worst service... I needed a battery replacement, was trying to schedule an appointment (since the wait was 2 hours), when I said that proposed time won’t work for me, the reply was : “that’s all we have - HAVE a good day!” Not even trying to accommodate. Can you believe it?!? I left, because I could not believe how rude it was, and 5 minutes later return to talk to a manager... never coming back.

Always enjoy the staff in anchorage. I am from Washington State and I will usually wait to deal with apple up here

Ordered a new Mac book through the Apple store app. THEY (Apple) offered a $9.00 delivery to my house same to next day delivery. Being my wife needs to be able to work from home, we need this ASAP. I tracked my delivery and it showed delivered. Come to find out this delivery is through postmate which is like a door dash like service and non disclosed. I get the run around and find out it needs to signed for and my wife wife was home all day. Long story short I buy a lot of Apple products and much pleased. If you use this service they put fault on postmate for a refund and I’m out my money from Apple other than $9.00. Buyer beware... ohhh by the way thank you Apple for making things complicated bravo.

Apple sucks. Buy android.

One of the worst customer service experiences of my life, had never been in, was confused as to how the store worked as there was no line or register in view. Asked Griffin for help and he was the single worst associate interaction Ive ever had anywhere. Then when I called to let the management know I got told that my complaint was of no concern to them. Hope they both get fired,unbelievable.

Arrogant employees.

Apple stores usually just waste my time and dont help too much but Hannah was very kind and quick with helping me. Most helpful apple visit Ive had so far

Scheduled appointment but had to wait or they said: we are going to cancel your exiting appointment if you are complaining about the wait (about 50 minutes). And these kids could not help... Side by side: I had Lenovo replaced within 2 days and thank you for using Lenovo. Your Apple company will be dead soon!

Going on 15 minutes on hold--awesome! Cant make an appointment on-line because my phone is not working which means I dont get the two factor identification needed to access any on-line support; who came up with this brilliant system??? My husbands Samsung is looking better and better! This means I get to spend a good chunk of my Sunday waiting for help in store because I couldnt make an appointment.

The Apple air pod pros have changed my life and will forever. When in a mall I can just block out the sounds around me using the noise canceling feature. Definitely look into getting a pair 👌.

My laptop was having color issues and my phone needed to be backed up. I had lots of questions and concerns. Everyone I had contact with at the Apple Store could not have been more thoughtful, helpful, patient and informative. Anchorage Apple you have a wonderful staff. 5 stars indeed.

Apples business model of in store customer service is abysmal. Its not this location, its the fact that there is no sympathy for walk-in customers at any Apple locations. Looking to problem-solve purchased apple products? Here are my solutions for Anchorage: 1) Alaska MacStore 2) Best Buy. Solutions for Apple, create a walk-in friendly staff that helps customers problem-solve the hardware that sold at your location. I should not be greeted with an employee moving to their phone screen to tell me if I can be helped. Go ahead and put the blokes out of their misery and replace them with artificial intelligence if that is going to be your customer service model.

I went in today to get a new phone and it was amazing the people really help me getting through the process and when it came to leave everyone was glad that I went to Apple for help IF YOU EVERY WANT TO GET A PHONE GO TO APPLE !

Two hour wait with no drop off service!?! Some people have jobs and kids. Hello Best Buy! I’m not so sure about Apple Customer Service! This is not somewhere Id visit again and wouldnt recommend to others. Its really a place I dont like!

You want a place to just kill your time? This is it. 30 people “working” here. Not one will tell you there’s a waiting list and no kiosk to get on that list. Luckily I asked someone who was just standing around in the first few minutes All I wanted was to buy an iPad, took an hour. Nice people, atrocious business plan. Never again.

The system for making appointments is clunky. Having a counter in the store where people can check in and request assistance and maybe added to a queue would be a better system than requiring customers to wander around until they can pounce on a worker as soon as the worker finishes helping someone else.

Apple =Always pleasing politely loving everyone.This store was super nice and let me hang out to use their computers without telling me 20 minutes up...get off. I was without a computer during this trip to AK and they let me work for an hour. Thanks!!!

Absolutely terrible customer service. Very disappointed in management while dealing with simple trade in. As an Apple user who spends a great deal on Apple devices I expect better.

They get the job done but are pretty pumped up about how important they are

Bad, had to drive an hour to the store(only on in south central Alaska). And the replacement phone that was reserved was given to someone else. Wasted trip and left empty handed. They could have at least gave us the next comparable model. Over priced junk

Theyre always eager to sell you the latest and greatest expensive electronics, but when you try and get said expensive electronics fixed or serviced youre suddenly stuck in a time sink of handball being passed from blue shirt to blue shirt. Im willing to bet I wouldnt fall through the cracks of blue shirts if I was buying a new product instead of trying to keep my old apple product functioning.Be prepared for a long frustrating wait if youre there to do anything other than purchase a new product.

There’s ALWAYS a huge wait to get help or to buy something. Why don’t they hire more people? I think Apple can afford it 🤷‍♂️

You are dispensable, and Apple makes it abundantly clear at this store.Ordered a phone online, got the pick-up email, and was stuck waiting in the store for an hour. This was my first time ever in an Apple store. Hopefully, it will be my last.

Good service , they have enough staff so you wont be waiting long

Apple guy (William) was rude and made to go buy a new SAMSUNG phone. I wish I could stick this non-working brick up into Williams_ _ _. I will never buy Apple products in my life!

Been awhile for Apple to put out an exciting new product so to me it seemed flat in Salesforces attitude and excitement.

This is the place where I first had chowder in a bread bowel..That was about 4 years ago though..Apparently, they dont make that anymore in the 4th Floor in the eatery..Still, this is where you meet friends n Family when in Downtown Anchorage..JP..

Asking a question shouldn’t come with a snarky know it all response. Just be polite, educate dont belittle your customers. I know one sale walking away isn’t much but from reading your reviews it sounds like maybe you guys should talk to your employees about how they treat customers. So sad.

Waited for an hr with my mom. To see what was wrong with my moms phone. They put someone elses update on my moms phone and the other person my moms. And said to buy a new sim. No wonder theres packed stores at apple. To mich problems and waste on extra gadgets to have a regular phone.

Two years ago I accidentally locked my hard drive on my iMac. Through some miracle the guys there were able to unlock it for me. Ill be forever grateful for that.

My poor old lap top could use some new memory went in the person greeting me made it sound like it couldnt be done and suggested a new one. Some online research shows that memory can be installed pretty easy and affordable.

My only experience was an iphone battery replacement. I didnt need the phone back right away, I just wanted to drop it off but the tech told me there was a two hour wait to check the phone in. So we spent the next 10 minutes checking me into their computer system. Then I waited 2 hours until I got a text saying they were ready for me to drop off the the phone. It took 3 minutes to drop off the phone. Do you see how silly this system is? Why make me sit and wait 2 hours? Unacceptable.The staff were friendly and helpful, but there is a serious problem with the way this was managed. I picked up the phone the next day and it works great, but the customer experience lacked common sense. I wish the managers could see that.

For store pickup, clerk didnt have idea at first, but eventually figured it out and was able to help.

Left my Macbook for a battery replacement, expected it back in 3-5 days. After a week with no contact I went back to the store and was told the part had not arrived, and they would re-order it. I took the Macbook home with me, and was told I would be contacted when the battery was in. Its been another week without contact. Completely unacceptable.

Apple Store in 5th ave has great customer service. I cracked my iPhone 6s and needed it repaired. I called to find out how much it would cost and the lady on the phone said it would be $99 because I was on the iPhone care plus plan. I go in the store and the price at checkout said $129. I told the lady at the store that I was told it would be $99 and she informed me that I wasnt on the apple care plus plan. But because I was told it would be $99 they downgraded the cost for me. Very good customer service!

Took my laptop in to get it wiped clean and reset, was told would be an hour wait time. After an hour of waiting I get told there are ten people ahead of me and would just be another hour!!! Terrible service!!!!!! I give it one star for the fact at least they were nice about telling me I was screwed to continue waiting.

Never been to impressed with the Apple store since its in a crowded mall but they do a great job dealing with thousands of customers a day . Though two things they are great at is customer service and design. Walk-in to make an appt was easy, the staff were very nice and understanding. I needed to make an appt yesterday to get seen today and they did a great job squeezing me in the same day. One down fall is I waited about 30 minutes to be set in the system after the appt time was scheduled, lots of downtime to wait. Overall the genius that was assigned to me tried to help the best they could within the Apple knowledge base they knew and were trained on. I had a rare repair for my macbook pro and it turned out even the 3rd party apple store couldnt repair it. I appreciate the time and effort the genius tech helped me with, great person and overall a good experience.

Walk in technical support has a waiting time of 2 hours. Very kind and helpful once you talk with them.

Love apple stores. I asked the staff a question about his product and he opened a Mac and googled it. I can do that!!!! This place is so dangerous for me to go in it just makes me want to spend money I shouldn’t because of all the shiny new computers and phones. However I was a little disappointed by the service I got while looking for a computer.

Friendly staff, but battery replacement in the iPhone 6 took 1 hour 15 mins. At the scheduled time for the repair to be complete I waited an additional 20 minutes before I asked about the status of the repair only to be told Oh, its ready. As I hadnt left the store for that entire time and all the staff are wired with comms and tablets, they should have been more prompt in completing the service, especially when I had informed them at the beginning that I had just finished a 12 hour shift and would appreciate an expedited repair.

Worst Apple Store out of all of them. Ive been in multiple times to buy a macbook. A sales representative is never available. Its ridiculous that you have to wait over 15 minutes to even get acknowledge. If Apple knew better, they would ensure their staff gets customer service training 101. Completely unacceptable... Sale Lost.

Customer service is straight up trash. Making an appointment will take up ur whole day. Not only that everyone there is rude. Never again!

Very poor operation today. How hard could it be to get a new device? Even though you’re given a time frame to pick up your device that you have pre-ordered, still waiting extra couple of hours.

Always make an appointment ahead of time this place is always crowded but it is managed well.

Im not an apple fan anymore. The product doesnt work like it used to. The phones are behind in what I would call technical brake throughs. My wife still uses all apple so I happen to know that the people at this store are good to thier customers.

Good place to look for part-time jobs and some full-time jobs

Horrible employees, you dont argue with a whose right or wrong attitude. No wonder this is a low ranking store. I went in because my daughters iPhone X battery capacity was off, phone is 35 days old and the battery capacity was at 97%. Strange for a device only 35 days old, my co workers iPhone X over 1 year old and the battery capacity is still around 100%. His arguing point.. Your daughter uses it 10 hours a day, so I said I get that but an iPhone thats a year would have used the device longer. His arguing point,does she use Snapchat, YouTube or Facebook? I said yes but he wanted to keep arguing his point. I walked out, told them to send me a review for that employee... Apple is horrible, customer service is some of the dumbest staff Ive seen.

Nearly impossible to get an appointment. You can not schedule them too far out or too far in. Basically treated me like garbage. I am very frustrated that I feel they did not want to do their jobs. Clearly not as efficient as Apple should be.

Lovely indoor mall and its a block east of town square park. If you dont find what youre looking for walk one block north to 4th Avenue and explore the eateries and shops.

Nice place to walk about when its to cold outside

Don’t make any other plans because you’re going to be here forever. I don’t understand the point of having appointments if they can’t even honor them. A lot of employees walking around looking like they’re doing stuff when in reality nothing is happening. First company to a trillion dollar valuation can’t even figure out customer service.

Apple staff workers are polite and work hard to answer your questions, concerns and try to provide solutions to your problem(s)/issue(s). Make sure to be open minded and listen to the staff to receive quality service.

Rotten Apple Store - Get a Samsung Galaxy you wont regret it

Fave place to spend rest of d dday

ALASKA waking shoe store staff was AMAZING. will return.

I was thoroughly screwed over today. I had cracked my iphone screen - the screen didnt look great, but it was working just fine.....until I dropped it off for a standard repair.When I came back they had incorrectly replaced the screen - in the process damaging the phone to the point where it couldnt be used at all.Now, I was told sometimes that happens....but no, unless you have incompetent people carelessly handling your phone it does not just happen. Someone pressed on a wire too hard, or mishandled what should have been a perfectly standard repair job.I had to pay for a whole new phone. DO NOT HAVE YOUR PHONE REPAIRED HERE. It is very simple to go in and fix it yourself - or at the very least choose someone else to do it - thats what I should have done from the beginning but I didnt want to void the warranty.....now I have a whole new phone to reload and a big dent in my wallet.Its really my fault that I made the poor choice of supporting the apple brand. That was nobodys choice but mine. Its obvious to me now that their employees have no clue what theyre doing, and their products get worse by the day. Thanks for the crappy service once again.Oh, and by the way, I wont point out which reviews on here are fake....as they are so poorly constructed, and obvious that even a monkey could point them out. Classy.

Asked for a camera lens cleaning for iphone 5; they tried but the screen became delaminated in the process so they gave me a new handset; took abut 30 minutes and no cost to me. Very happy customer. I wouldnt buy Apply products anywhere else.

Never been ther3

Good enough customer service and thoughtful workers to help out for what you need

Wow longest day of my life and just about the most expensive. What they charge for a battery is criminal