I have been a client for many years, but in the past year I have had nothing but problems with this agency. They don’t return phone calls or emails, and they don’t get things done correctly or in a timely manner. It’s obvious that Mr. Annis is not in the office and apparently doesn’t care that he is losing his customers. Would not recommend this business.

I’ve had amazing experience anytime I have called or went in to talk to someone! Both Kristin and Bev have been nothing but helpful to me with any of my questions I have had towards my insurance.Definitely recommend Gary Annis State Farm!They make you feel welcomed and give you the reassurance that they will always be there to help you!

Asked to cancel policy via phone call to state farm. Crickets for response. Asked via email to broker. No response. Guess what your service will be like when you actually need to service a claim if you go with this company and agent....

They have always taken good care of me. I work out of town a bit and they have been easy to stay in contact with. They have always been able to help me quickly with any claims.

Been trying to talk with Gary but no answer, called corporate they told me he was aware and would be calling or texting me the next day, and still nothing Ive called 4 times today and my call keeps getting ignored. Horrible service

We have been clients of Gary and his team for over 10 years and they have always had wonderful customer service and informed us of anything we can do to get discounts. He is by far one of the best agents we have ever had the pleasure of working with and we plan on remaining loyal customers for a long time to come.

Been with this office for years and have never had any problems until lately. They no longer answer their phone and don’t call you back when you leave a message. I’ve been waiting for 6 weeks today for Kirstin to return my call (s). I was in an accident of which I had no fault and trying to get my medical bills information to her as well as my doctors office. They won’t call them either. I will be changing offices on all our vehicles and our home as soon as I finally to this settled. No excuse for such poor quality of service and their excuses. I’m sure they’ll come up with one assuming I ever reach them.

I was a client with Gary Annis for 5 years. No claims, no issues. Was planning an international move and asked Kristin Wilkinson and David Becker individually for claims experience letters. This took over 6 phone calls and 3 weeks to get right. This should have been a simple task. Then I moved and asked to cancel my policies... again talked to both Kristin Wilkinson and David Becker multiple times but neither actually cancelled the policies as requested. Weeks later and no refunds. Phoned again, emailed again and again. It’s been 8 weeks and only 2 of 4 policies have been cancelled but the cancellations were not backdated to the date I cancelled (even after sending proof of new coverage) and I still do not have my refund. The last call was with Gary Annis himself who said he would look into things. Gary Annis - if you are reading this I want my money back!Absolutely unacceptable service!!!

Did online quote, after that Nannette called me. At the beginning the process was going ok, she sent me a quote pretty fast; however, after I called her back and said that I would like to continue application, she said she was working on something else and would call me back. 3 days later -no calls or emails. Switching to a different office.

This is by far the worst agency I have ever had the misfortune to call upon on behalf of a client trying to purchase a home. Nannette Milette the representative, was rude, had no intention of providing service for her customer. She even cut off the phone calls when no one would answer the phone. Claiming owner Mr. Annis was in jury duty (thank you for that service Mr. Annis), but you should know your representative is doing your business a disservice in your absence. Feel free to reply and I will give you further details of the appalling customer service your agent is providing.

I can’t ever get a hold of anyone anymore both via email and phone call.

Service has gone downhill since Annie left - my whole family and my parents policies were switched to another state farm because I was fed up with no communication. They hardly ever answer their phone and when they do if takes forever to get the answer. Still havent received an e-mail confirmation or a call about something that I have asked weeks ago. Please save time and energy and look for another State Farm agent.

I totally recommend this state farm. I always look forward talking to Kristin Wilkinson because i know that she will get my things done on time, like she always does.