Best Verizon experience weve ever had. Thanks Brenden!

Anthony T, store manager, ROCKS!If you have any issues with your phone, go to this Verizon storeThanks again Anthony! Youre amazing!

Anthony T is the best customer service person that I have encountered in my 14 year phone service relationship at Verizon!!!

Anthony Taliano is wonderful very helpful, very knowledgeable about his work,good dude

Mr. Taliano was extremely helpful, and he made sure to keep checking up on me while attending to multiple other costumers

A big Thank You to Nate. He took a horrible experience with Verizon and turned it into a positive one. Nate is the only reason I didn’t switch carriers. He took the time to resolve the issues with Verizon and provided the bestCustomer service I have ever experienced with Verizon.He is professional and knowledgeable. I highly recommend Nate and his staff.

Today my daughter and I went into the Amherst Verizon for help with my daughters phone and upon us entering was a very personable young man (Andrew) training another young man (Dylan). I was desperate for help as my daughters phone appeared possessed and we wanted input on what possibly could be the problem before going to the apple store. Andrew was super honest and upfront with us and looked over the phone as his trainee Dylan reported he personally had the same issue happen to his phone and he ended up needing to buy a new phone. Andrew helped us with trying to turn it on and off..etc but nothing worked. As I appeared frustrated he advised me that since I had an outside screen protector placed that Apple would not do anything as this was not put on through Verizon or Apple. He started to look up my plan..crunch numbers and showed me my possible options today. After calling my husband he advised me to wait but Andrew advised me that not only my daughters phone could trade in but my sons phone too for a certain amt a month and I thanked him and told him Ill talk to the hubby. After going home with Andrews business card and the phone options and price...my husband advised me to just go take her back and my son to. Upon entering back to the store Andrew was already with a customer and he allowed another very genuine coworker of his Vinny to take us. I must say even those these young men took every Covid option to heart I could see their smiles and true compassion of wanting to help me. My daughter and son ended up trading in their phones and getting I phone 12s today but as we were finishing the final set up my daughters phone wouldnt finish doing something as planned and all 3 young men there at Verizon worked together figuring out who to.call and what to do to make me happy and my kids too. They figured it out to where I did not need to go home without her new phone!. Vinny and Andrew took charge and worked great together!!.I am over the moon and how professional, personable and genuine all three of these young men were with me and my kids. They truly cared about us and even asked if we had any good plans today after leaving which really as they started a conversation with me and my kids which my enjoyed talking to them. Today was a great day as my two kids walked out with new phones and mom was happy for these genuine and caring men. Vinny was so knowledgeable with the IT part of the phones and even spent time assisting my daughter with her set up.and showing her how to work the phone after it was not activating correctly. Vinny and Andrew deserve an added bonus or recognition for the 5 star , A+++++++ service today as I can see they truly care about people and not just making a buck or two off of selling phones!!.If your going to Verizon..Go to the Amherst one and see Andrew or Vinny as they are the top dogs in my book and are excellent at what they do!!. I told Dylan the trainee as it was his first day he is very lucky to be trained by these two men and to pay attention to how they interact with their customers!!.. I THANK U Andrew, Vinny and Dylan for helping me today as I am forever grateful and will definitely be back to see you for any of my phone needs!!!. Keep up the great work and never stop caring about people the way you did with me and my kids!!..Thanks again!!🤗👍Happy Verizon customer..Melisa J

Thank you so much to the manager Nate in the Amherst store. He was so professional both on the phone and in person. I was so disappointed with my service at the west lake - Crocker Verizon. I was the only one in the store in Westlake and asked them 3 times if they would sync and set up my new phone. I was told it would take to long and given direction. The. next day I called the Amherst store. Nate welcomed me to the Amherst store. He took his time and put on the screen protector and erased the data in my old phone. I appreciate him taking this time and his professionalism in providing the customer service that proudly represents Verizon Company. I recommend the Amherst Verizon. Thank you again!

Thank you Andrew and Dylan. Getting new phones is trying and you were kind and patient.

I needed my phone switched to a business account...Nate was the most amazing sales person/manager that Ive ever had the privilege of being helped by. Not, only did he get my line switched, I upgraded my phone and he stayed late to make sure I was taken care of. Nate really turned a horrible night into an empowering one. I now have the newest phone and a great price for my phone bill! Also, Nate has the best store music around! Dont go anywhere else but to see Nate, for all your cellular needs!!! Thanks a lot Nate!!!!

My mother needed a new iPhone. Jay and Mike were so patient and helpful with all of her questions. Jay even synced her new phone to her car for her. They were funny and we enjoyed the jokes and lighthearted teasing. We had several good laughs which made our time there enjoyable. I always go to this location when I’m due for a new device, and have never had a bad experience but this one was the best to date! Thank you Jay and Mike for making a dreaded chore fun!

Hubby needed a new phone. Nate was there to assist. He was very helpful and polite. Ended up updated my phone as well.

My wife and I havent bought new phones for many years so long ago that we needed a lot of help with how to use the phones. After we purchased them we still had issues trying to use them. Your representative Jasmine was so professional and helpful and personable that we can not say enough about our experience at the Amherst location. We have since recommended her to our friends. This isnt our first purchase from this location and I know it wont be our last. Thank you.

5 plus stars to Nate. Thank you for your kindness and patience. Service was great and greatly appreciated.

Great job Anthony was so helpful and the explanations were clear. I had the best experience here because of Anthony.

Nate was very helpful working with me to backup my old phone to my new one. Took 2 days and he was very kind about it all!

Larissa at Amherst store is the most helpful, knowledgeable, curious, patient sales rep that I have ever encountered. She has surpassed 3 other verizon places I have gone too recently. Larissa certainly deserves high praise and possibly a bonus or advancement in your company for the fine representation she has given to verizon. Signed Barbra J Anderson Sandusky Ohio

This place sends early termination fees straight to collections no bill or notice whatsoever. Go directly to a Verizon store this company is nonsense.

There was a mistake on my account regarding my insurance coverage that was made by the previous associates before corporate Verizon took over this store. Jordan the associate and Nick, the store manager, tried to honor my request but the computer program wouldnt allow it. Jordan then spent an hour on the phone with various representatives from the insurance company who had the policy and with corporate Verizon. He was AMAZING!! He wouldnt take no for answer. He truly had my best interest in mind. He ended spending several hours on the phone. Nick was also great at assisting with the issue in the following days. In the end, I was able to have my phone fixed and my account was rectified. Jordan and Nick were great and went beyond to help me get a fair deal.

We went to the Amherst Oh office to purchase three new phones. We hadnt purchased phones in many years.. Your representative. Jasmine was very helpful and knowledgeable..I didnt. know to use my new device and she told me that if I had any. questions. to feel.. free to come back and she would help me which she did.. According. to my friends Jasmine brought me into the 21st century. BUT I will say that I miss my old trusty flip phone.

Best Verizon experience ever! Manager was awesome! Very quick in and out service, no long waits like Westlake or other retail stores. He wasn’t pushy but made sure all of our needs were met and we were 100% satisfied before we left. We had fun too. Whenever you can have fun in a professional environment and get things done quickly I’m all for it! Thank you Robert for all of your help. We will make this our Verizon choice location always!

Friendly workers! Nate helped me decide on a phone, I had no idea what I wanted walking in but he was super helpful made the whole process a breeze! Will start coming here for all my Verizon needs!

My brother in law needed a phone and he has a learning disability...the store manager was so helpful and such a great guy I will be taking all my business here!!!

Friendly staff. Nate was able to help me with the plan I wanted, along with selecting the phone that would suit my needs.

I was at the Amherst Verizon store today. Just wanted to say that Nate was very kind and helpful. I will be a return customer, for sure. Thanks Nate!!

John B. and all the associates were fantastic! More than helpful and they know their stuff! My family will always do business here. Very professional and an added bonus to this community. I will mention though that those hard working employees need some window coverage from the setting sun as their storefront faces west. It gets VERY warm in there. Im sure customers would appreciate this as well. This is out of their control so 5 stars it is!

This store is amazing! Robert, the manager, went above and beyond to help me get my phone working and on track. He stayed late just to be sure I left a satisfied customer. Definitely the only Verizon store I will ever shop at again! I am over the moon with how wonderful Robert and his staff were to me!

Nate was extremely helpful and patient. He explained things well also.

Buying a phone, so many choices So many questions Justin helped so much he knew everything. Answered all my question I love my new phone Thanks for helping me with getting all my apps and contacts! Perfect highly recommend !

When I bought my phone and case there I was told that I had a LIFETIME WARRANTY on the tampered glass screen protector. I guess 2 years is the lifetime. Although the phone is not dead and very much alive. Good thing they just opened a new Verizon store closer to my house.

I bought a S7 phone and case form this store. The case came with free lifetime glass replacement. Well it went fine the first time I needed to change the glass ,but now I have been waiting for 10+ days for a replacement. I was told it would be 3 days. They do not answer the phone when you call the store, just not happy. For this kind of service I could have stayed with AT&T..... THEY FIXED THE ISSUE

Please do not let your senior parents anywhere near this store. They will take huge advantage of them. My in-laws recently bought 2 new phones. My mother in-law said they gave us a tablet for free. When we looked at there bill we discovered that the tablet was indeed free but they now have a 2 year data contract on it. My in-laws are in their 80’s and never use the internet and have zero use for it. They heard “free” and thought Verizon was giving them a gift. The Verizon sales person also signed them up for for insurance on every device and glass protection insurance $$$. We also discovered that they have been pay for a data plan for another tablet (which they have never owned) for two years. Please check you senior parents cell phone bill, sadly these cell phone companies are taking advantage of them.

Michael has helped me a great deal of times and is the nicest Verizon employee I have ever met. He helped find an affordable phone for the wife and I. He also helped me transfer everything from my iPhone 4 to a new Samsung phone.

Had to wait a little while but didnt mind at all because the sales associate Jason was super upbeat and entertaining! Not only was he funny and knowledgeable but he helped me get my phone to start charging rather than taking my money for a new phone. I would recommend this store to anyone looking for a phone or better service. Keep up the good work!

Robert was very helpful! He answered all of my questions and some I didnt even know I had. Very knowledgeable about all products and didnt try to sell me anything I didnt need. Great experience!

Nate was very courteus and knowledgeable.He is a multi tasker and a great store manager.

Ask for John. Super knowledgeable, customer oriented, quick and accurate.

Went in the store to look at phones. Met with Johnny B. and Robert T. Both guys were great to deal with, very knowledgeable about the products and deals going on. They reviewed my plan and seen where I could be saving money so they told me about it and took care of it so I wasnt paying for something that wasnt worth it any longer. Johnny was pretty passionate about taking care of us, kept reviewing everything he was doing and making sure we were happy. There was a bit of confusion on one particular plan, but Robert (store manager) stepped up and immediately took care of and rectified the situation. Very happy with them overall and would definitely recommend them to anyone looking to shop here. Great job guys!

Went to this store to get a phone for my daughter. We were taken care of by Mylenna who was super helpful and knowledgeable. She listened to us and gave us options based on our needs, but was never pushy. We needed to contact the corporate office and she took care of it and didn’t just say “here’s the number you can call”. Would definitely go there again!

My mother and l walked in 30 minutes before closing time and spent longer than expected in the store, the employees were more than happy to stay after hours to help with our experience. We ended up leaving an hour after closing. They were relatable and kind for the whole time. One of our best experiences at a phone store! Props to Johnny B and Robert

Bad service, bad attitude, non informative. They say one thing on the phone and say complete opposite when you DRIVE there.

The employees here are leaps above the rest. Very helpful, friendly, and knowledgeable. We were happy when we left, which is a rarity among cell phone stores. I highly recommend GoWireless in Amherst over other stores because they got us everything we needed and made the experience as enjoyable and easy as it could be.

Person who waited on me was not at all helpful. Took 3 people and one from Dish satelite to fix my problem. The person from Dish solved the problem.Then there was another issue to deal with. That they said I needed Customer service to take care of.. So I said call them and we can all learn the answer. There answer was you want us to call? They really dont know what they are doing there

I absolutely love this Verizon. They are always helpful and knowledgable on the phones and other merchandise. If you have any conflicts with your phone, they will do anything they can to help and come up with a solution to give you the best results and our honest. I highly recommend this Verizon.

I have been going to this location since it opened. Yes the staff has changed but the service hasnt. Its still A+ in my book. They are always willing to help out even if I just came in to get my screen protector replaced. Great group of sales reps and managers.

Jasmin was fantastic! She was very patient with us and informative. We would gladly refer her .

Went into the store for help with my phone... Nate was awesome with solving the problem and even showed me additional features on my phone!!!! Thanks Nate!!

The best store!! Nathan and store manager Robert were amazing to deal with. I even kept them late, and they had no complaints. Highly reccomend this store and will only be going to this location from now on!

This place is AMAZING!! I went in with a tall order to fill change numbers, contracts, carriers, phones and they DELIVERED!!! The task at hand was very trying but Andres, and Sadi ( and Chris ) were BEYOND wonderful and helpful!! I have been going to this retailer for a couple years now, and keep coming back because I have always been taken care of and the staff is very knowledgeable and respectful...thanks again guys ALL YOUR HELP is appreciated!!!!

I usually dread the process of having to upgrade a phone and/or changing my plan, but thanks to Tashay, the Customer Service Rep who assisted me today, it was actually a pleasant experience. She was fast, knowledgeable and extremely helpful. I will definitely return to this location for all my Verizon needs. Nick, the manager, and the other two associates were great as well.

I was helped tonight by one of your sales associates, John B. Im due for an upgrade but was on the fence about what phone I should go with. He was extremely helpful, honest and made it obvious that he had MY best interest in mind. Definitely the best customer service experience Ive ever had! (Promote him asap)

Jasmin was a wonderful help. She was very professional. I will definitely be back to see her.

Anyone technology deficient as me and my hubby should definitely see Johnny V. He was patient, informative and respectful in helping us transition to our newer model phones. Great personality also. Thank you so much.

The workers Robert T and Johnny B were happy to help out. Worth the extra 3 minute drive compared to another verizon store because the customer service here is fantastic. True people people

Went really fast, good information,Has a lot of knowledge of all the phones.

I came in to activate a phone. Justin, the team member that helped me was friendly and helpful. I was in and out fast. Good store.

Super helpful thank you for making it a painless visit. Such a sweetheart Ill be back to see you Alyssa.

Johnny b. Was excellent he has amazing customer service he knew exactly what he was talking about he got straight to the point he rocks!! He also was interacting with my son very all around nice guy!!

Awesome customer service! The staff is friendly, helpful, and professional. A special shout out to Robert the store manager and Johnny B!

This is the best Verizon store Ive ever been to! Great service! Jake is very helpful and the store manager Justin went above and beyond to make things right for us! Highly recommend!

Stop going here years ago because of problems and decided to give it another go to get a sim card activated. They managed to completely mess it up and deactivate the wrong phone and make something simple into an ordeal. The attitude from the employee just topped it all off. Id recommend just going to the actual store in Elyria. NEVER would recommend this place.

Great staff! Very knowledgeable. Ask for Robert he has taken great care of me.

Great store! Great Manager Nick ! Pleasant experience with upgrading 3 phones. Process was done very professionally! Thanks Nick and John. Dynamic Duo

Justin made my phone buying experience so easy! Very knowledgeable and helpful! Wonderful, friendly service!

Ive always had excellent customer service at this location! All of the employees were friendly and knowledgeable. Nick and John, thanks for putting up with my shenanigans today!

I just recently purchased a galaxy fromM Jasmin in the store on oak point Rd in Amherst . Jasmin was very helpful and very patient with me. You k ow how it is when getting A new phoneSincerelyKelly Teleha

Robert was very knowledgeable and made sure we got what we needed without having to spend hours in the store. He was very friendly and helpful. Now I very much prefer going to the Amherst store instead of the Elyria store weve been going to for so long.

Had some challenges with my car charging cord. Store Manager Justin Russell replaced it for me immediately, no questions asked. Great service at this location.

Johnny b is absolutely wonderful. Very informative and not pushy for a sale. I look forward to doing all my Verizon shopping at this location.

I went in to this store because my phone was not working properly. The man at the counter Michael asked if he could help me. I told him my phone was locking up and the storage was full. Michael took my phone and said I need to transfer my photos to Google. I told him I know but it wont let me. He was scrolling through the phone and said Well Im not sure. Right at that moment I realized he was to lazy to help me. So I nicely took the phone out of his hand and walked out without saying a word. I will never step foot in that store again. I guess if youre not buying something they dont wanna help you. I have been with Verizon for 20 years and have the same phone number. I was with Verizon before they were Verizon. This gentleman was the worst customer service person that I have came across in a very long time. Apparently it was too much of a bother for him to look at my phone!!

Glad I went there. Got exactly what I needed and then some at a good price. Nikee was awesome and super helpful. Even walked me out. (Sorry if I misspelled Nikee)

Everytime we go to this store a very nice girl has helped us. Her name is Teshay. I cant thank her enough for all she did to help locate my sons phone when it was stolen. She couldve just let us pay the deductible and went on with her day. But she went out of her way to help. And he was able to get his phone back in less than an hour of stepping foot in the store. That is what customer service is! That is something most places are lacking these days. I hope the owners of this location know what a valuable employee they have. She leaves a great impression for their business.

Ive been a Verizon Customer for over 10 years now and have been using their Cloud services since they first introduced it back in the day. Well in January, and without knowing about it, ALL of my videos, texts, photos, documents and everything and anything else I considered valuable were completely erased when Verizon decided to take away their free Cloud Service. All of my memories, cherished photos and text conversations of loved ones, and even crucial information in documents I had backed up are now GONE. When they took away the free services, I thought nothing of it because I figured it should be simple enough to just transfer what was in the free 5 GB cloud over to the new cloud. Nope. Not only did VERIZON WIRELESS not do me the courtesy of transferring over everything that was in the old 5 GB cloud to the new one, but they also went on to tell me that they DELETED EVERYTHING after only 30 days and there was nothing they could do at that point. I was in shock. At that moment, I wanted nothing more than to drop VERIZON and never look back and switch to a new provider because I had lost something so precious to my heart because of VERIZONS greed and deception. However, JOHNNY B and ROBERT, the store manager, are the only reason I am still using Verizon as my cell phone provider today. Not only were JOHNNY and ROBERT kind and sympathetic to my situation, but they were also able to comfort me and help me so that this doesnt happen again in the future. I mean I had just lost a portion of my life because of Verizon, but these two gentlemen have restored my faith in this company. They were pleasant, knowledgable and in my eyes MODEL EMPLOYEES. Ive been wanting to leave Verizon for awhile now but because of them, Ive decided differently. This was the first time, in over 10 years with this provider, that I felt like my business mattered to this company. Thank you JOHNNY B and Thank you ROBERT. Ive also been reading past reviews about this store and would like to just say that I personally find JOHNNY Bs energy and humor to be an asset to this company. You keep doing you Johnny :)

Okay I am Benjamin Cabell and Im a very satisfied customer but because of Johnny be today Im even a more satisfied customer Ive been using the j3 for a few months now and I knew anything for the folks at the the other Verizon doll I wanted to do is to sell but not tell anything about how to use the system they were big kind of resent it when I ask some questions so I came to Johnny be today out of the blue and he said come on up Im glad to help you and he did and he says come back anytime you need so I just want to take

I lost my phone the other day needed a new one and jasmin took care of me and got me a new phone and some extra goodies highly recommend her

Store manager, Robert, was extremely helpful and patient with all of the questions that I had. You can tell that he strives for customer satisfaction. Robert and his store are true assets to Verizon.

My family and i were in to get upgrades and Johnny and Robert were excellent and answered all of our questions thoroughly and professionally, I definitely recommend this location!

I came to Robert today he was awesome very honest and open about all the fees talked to us about the phones helped us back up everything even though it was past closing. Just over all an awesome experience and I will definitely come back for any thing I need here at the Amherst local !

Stopped in on 5/15 to pick up a charging cord and get a question answered regarding my account. I have 5 phones that share 15 GB and Robert told me he could switch me to an unlimited data plan for $25.00 per month cheaper. So I did. Nothing could have been further from the truth. Fortunately, Verizon corporate was able to get me back to where I needed to be with out it costing me too much but I was very disappointed that Robert and Go Wireless didnt fully understand the data plan they were selling. Furthermore, I have asked Robert to call me regarding this issue and he wont call me. I will not go back to Go Wireless again.

Robert the store manager and his crew were extremely helpful and they have great customer service skills.They go above and beyond

I have been a Verizon user for 15 years and Johnny B has been the most pleasant person that I have worked with. A + to him at the store in Amherst.

Robert has helped my wife and I get our account managed and new phones transitioned in the most professional manner. He is definitely an accet to the company he works for and in general a good person to deal with.

We went in to get a smartphone for my stepson. Robert was sooooo helpful. Gave us a heck of a deal. He then informed me that my phone would be obsolete next year, so, while we were there, upgraded my phone as well. We took up a lot of his time, but he was great throughout. Well be back!

Love Verizon! They have the friendly people working in there stores. There wonderful customer services is what keeps me with the company!

John B is a fantastic sales rep. Definitely will be back. Well taken care of

Store manager Robert tovo and associate Johnny b are a breath of fresh air. They are very welcoming and knowledgeable.

Adam H did a wonderful job in getting my needs met. He listened to what I requested and was fast and efficient. I will always go to Amherst location in the future. A plus service and it came with a smile.

I found the staff to be very deceptive. He assured my that he could get me a brand new iphone 8 for the same price it would cost me to pay the deductible on my phone insurance. This, of course, was a lie. After pressing him for details, it turns out the $200 he quoted me was only for taxes and the charger and case he originally said he was throwing in. It would have been an additional $29 per month for the phone. Plus he said my insurance wouldnt cover anything, then he said it would be $199 for a replacement phone. Also lies. It cost $29 for a new screen or $89 for a replacement phone with my plan (which he looked up). Felt I was being tricked and dont appreciate it.

Johnny b was very helpful with all our cell phone needs he explained everything in words we could understand

Brandon was extremely professional and polite during the transfer of, and activation of, my new phone and phone plan. I would highly recommend himself as well as the staff of the Verizon store on oak point road and I look forward to continuing my future business here.

Johnny b. Best in the biz. Great customer service. Will go back to this man EVERYTIME

Staff very friendly and knowledgeable. John B. was able to assist with what I needed for my phone pretty quickly!

Jon B was pretty awesome! iPhone to Samsung super great switch got everything! Ready to go with my new phone!

Horrible John b has a lot of energy ,but too much for this store .He screams ,jumps ,and is too fast at explaing things it almost if he is on something. Now appearance just horrible his shoes and looks not professional .Also please has your employees wear some type of spray because he also smelled like a straight cigarettes . This store is great just this one time was just horrible.

Johnny b. was very knowledgeable about my device and transferred all my information from my old device to my new device quickly. He was very helpful!

Wonderful experience! Alyssa was wonderful thank you!

Johnny B. was awesome he took the time out to help when it was his time to go home .He is a keeper and does a awesome job

Johnny B, Brandon, and Tashay helped me a lot! It was a great experience and they all helped a ton. I switched from android to iPhone ina quicker process than ever! Glad I came to Go Wireless Amherst!

Robert TROVO Was a great help in very Knowledgeable of all the equipment and was a pleasure to work with Im glad I came to the store I will be sending future clients there as well and I will always come there in a future for my Verizon needs

They spent alot of time upgrading my plan and explaining everything to me. I even stopped in there with more questions and Nick answered everything. The whole staff seems to know what theyre doing!