I took my laptop that was not starting properly to their tech support (geeksquad) section, and they were very very helpful! They gave me advice for free and I was able to fix the issue. Thanks Best Buy! Thanks Geek Squad

Dominic the salesmen and Heather the tech were wonderful. Gave me options and answered all my questions. Didnt push anything on me except that I should back up my data...which is true.

My mac wasnt working, so I took it in. This guy was no help, although he was new. He was an ass. I simply just said, I hope everything isnt gone. He said right away, oh everythings gone. Kind of pissed me off how he said it. Long story short, everything is still on my computer, it was something else. He was horrible - not knowledgeable or friendly. Geek squad is never usually helpful for me anyways (at least Ames Best Buy). They just want your money.

Do not take your computer here. Provided no help. Said “We can’t do anything here, we need to send it in”. I just received notice that it took over a week for them to ship. They could not have provided any worse service if they tried. They lack the organizational skill to pull it off on purpose.

Do not take your computer here. They are extremely careless. They may diagnose fix the issue, but they will create more during the reassembly. When I took my computer here they lost the cable from my motherboard to my cdrom and they lost the thumb screw that connects my GPU to my case. The cables for the internal LEDs were dangling and not hooked up. They gave me a cable and a screw to replace it, but I had to waste extra time going back to the store. Also, their cable management and routing during the rebuild was atrocious. Maybe they thought I wouldnt care or notice.

Chad and John were excellent. highly recommended

They know how to fix pretty much anything. Everyone is super talented.

RUN AWAY!