Alex was super informative. He’s a genuine guy and made sure I was getting the best deal possible.

My wife and I walked in to this store on 45th to upgrade both of our phones. We were met at the door by Perry, who was very rude and opinionated. All he had to do was put us on the wait list to be helped. Instead he thought he knew everything and told us no you dont want to do that to everything that we said we wanted to do. Went to the AT&T on I-40 and they were more than helpful. Ended up with the new z fold phone and an iPhone 13 max pro. So 45th needs to work on their customer service.

The AT & T store on Coulter in Amarillo, Texas did a wonderful job of helping me upgrade my cell phone this week! They were polite, friendly, kind, courteous, knowledgeable, patient, and thorough in trying to assist me!! Since I am not technology savy, they were very willing and helpful to make this a positive experience to change phones and transfer my information!! I was very pleased with their professional services and will go back to them in the future!! Thank you for a great service team!!

Apparently if you have prepaid you can’t get the promotional stuff if you want to switch to the post paid side. So they treat prepaid and post paid as the same service. Rather than a separate thing that I think it should be. Went in and my account was switched to post paid and more than what I had for prepaid. Without the new phone. The associate was great but the decisions on AT&T are what gave this review a 1 star

The ability to make an appointment online hours before arrival, complete the process of upgrading my broken phone, and return to work within my alotted lunch hour was wonderful. The customer service at the Coulter location was equally as exceptional.

Alex was great!!! He really took care of us. He made sure he answered all of our questions and got us the trade-in that was a bonus! He also made sure our phones were working properly before we left. I cant say enough about how helpful he was.

Nice people, well trained and adept at the performance of their duties

Ruben Jimenez is the BEST customer service rep ever! He took so much time helping my brother move files to his new phone, new tablet, and helped me by looking up information I needed on my account and gave me the number to AT&T Customer Service. We took up almost his whole morning and he was so patient and kind to us. This store has the best reps every time we come in here, but Ruben has surpassed our expectations. We appreciated his help so very much. Thank you!

Justin at AT&T was such a great help! He was friendly, efficient, and very knowledgeable about available deals, plans, and products. I highly recommend asking for him if you go to this location! He helped me get the exact plan/phone I wanted and made every effort to get me the best deal available. He made my switch from another carrier easy. He also went above and beyond as he helped me set up my new phone and transfer all of my old data which took a while, but he never lost patience and made the wait enjoyable. I can’t recommend this location enough. Other staff that we interacted with were incredibly helpful and kind as well.

I was greeted at the door by Eduardo, told him about my issue (stupidity). He was able to fix my issue in a matter of about 5 minutesI might add, when I parked, I figured my broken otter box lens would take a while or I would have to come back at another timeThanks Eduardo for proving me to be wrong!!!

We went to ATT to consolidate our cellular service because half the family was in a personal ATT account while the other half was on a commercial account with Verizon. The sales staff was very friendly and helpful. He walked us through the process and got everything out together for us. We were trying to open a business account for all our phones. The thing that appalled us was that ATT wanted us to pay a deposit if $1000 per line, which added up to $7000. Which is completely abserd!! The deposit is basically paying for a year and half up front. We were using all our own phones. This is why we will be switch as soon as we can and would love to help as many others switch also. Verizon business plan allows for fewer lines to get a discount and has never asked for a deposit especially one that seems more like extortion than deposit. It’s not the deposit. It was the astronomical amount.

Very good service, I was in and out within an hour. The customer service rep was very knowledgeable and helpful. She was able to help me figure out the best solution for me and she wasn’t very pushy about selling me more than what I needed.

This is a really nice location. I came from out of town, made an appointment online and was helped by Julie Portillo. She was so kind and helpful. She helped me add two lines to my current plan and made recommendations to help me save money on my account while also solving all my problems! I’m so grateful I came in here. The service is great, location is clean with plenty of parking and I was helped within just a few minutes of showing up. I did have an appointment but it was super easy to make the appointment online. Thank you Julie!

Had a wonderful experience with Ruben Jimenez. He taught me a lot and helped me so me. I understood clearly. I will definitely be back with him. Fantastic customer service!!!!! Definitely knows what he’s doing!! Thanks Ruben!

Ruben was very knowledgeable and helpful with our purchase experience. He made us feel like we were getting the best deal AT & T had to offer. He also gave us a very good demonstration on our phones. We would definitely stay with AT &T because of this

Ruben Jimenez did a great job!! Took his time to help with all my phones. Really appreciate his professionalism!

Extremely helpful and very patient. Went above and beyond for us, and was very quick. Throughly explained everything we needed to know. Definitely would recommend.

Reuben J did a wonderful job! Very patient and attentive to my needs! He went above and beyond my expectations.I’m a happy , satisfied customer. I recommend Reuben to anyone in need.

They went above and beyond to help us, highly recommended.

Great and quick customer service made switching carriers very easy!

We had very good experience with AT&T. Our representative Ruben always does a good job and helps with every question we have. Finally got my husband to upgrade. Yea!! Thank you Ruben for your help.

If I could give this store zero stars, I would. We switched to AT&T during a promotion where if you turned in 2 qualifying phones, you got a $700 credit per phone off your bill. I did not have one of the phones with me that day, so I brought them in the following week (which is what I was told to do). When we got the next bill, they did not put the phones towards the promotion, but rather gave us less than $100/ phone. AT&T customer service said it would be an easy fix for the store to change to enter them under the promo, but instead of changing it, the assistant manager, Leslie, proceeds to tell us that they didn’t make a mistake at all, and that one of the screens was cracked, so it didn’t qualify. Now, let’s say that was true....why would we not be notified that the phone didn’t qualify? They could have told me THAT day, and I could have easily fixed the screen for less than $100 to save $700. The problem is we WEREN’T told of the cracked screen (we do not believe it was cracked, but still). Then, it was “let me see what I can do, but I might not hear back for a month.” It’s been over a month, so my husband calls to check in (because Heaven forbid they answer a text). Now Leslie states that I am a liar because watching the video (without audio) it is CLEAR that I am made aware of the cracked screen! A screen, that if it were indeed cracked, I would have taken down the street to repair and been back within an hour. I would stay as far away from this train wreck of a store as possible. Our point is, we were told one thing, signed a contract UNDER THAT PROMOTION, and now we’re being told they changed the contract without notification and without even bothering to tell us the phone they said would qualify, didn’t. HORRIBLE customer service!

Brittney was AMAZING at the location on Coulter and 45th store. She was very patient and offered help in every way she could. Very pleased with my experience today. Thank you Brittney for making my 28th birthday a good one.

Ruben was a great help!!! What a very great dude to help me get my problems all fixed !! Come see him!!!

Came in for some help on my girlfriends iPhone a couple of weeks ago..by far the best place to get help... line was long, but what can you do. Thank you for the help Brittany.

Fabiola is a an excellent sales/customer service representative. I plan to use her in the future for any client needs.Thumbs up!!

An amazing experience shop At&t

Brittany Freire was amazing in helping me out with all of my needs, I would absolutely recommend going to see her! Thanks a million!

Slow and liers. They let me down every time

I came to the store in Amarillo on Coulter and 45th to get a new phone. I had an issue and the store wouldnt help me even though they caused the issue. I called AT&T and was told I needed to go through the Regional Manager. I went to the store and the stores Assistant Manager wanted me to let him try first. He was able to fix one of my issues.When I went in to trade out the phone (this process took 4 months), the employee walked off without telling me anything. After 10 minutes or so, another employee must have noticed I was not happy and told me she would go check on them. She came back and said they would be up shortly. The employee came back about 2 minutes later and said there was an error on the promotion that they were trying to fix. About 10 minutes later the Store Manager and the employee came out to tell me they would not be able to complete the transaction as promised.The regional manager said she could only commit to a partial deal. I asked for her name and number and was told by the manager I could only have her email as that is all the Regional Manager Brandi Harris wanted to hand out. I told the manager that I would take the email and call AT&T to let them know I was being refused the number. She came back out with the number and email address.AT&Ts representative Regional Manager Brandi Harris apparently does not care about customer service or fulfilling the commitment I was given by them.I am disgusted and disappointed with what I have been through over the last 4 months, especially the lack of help AT&Ts Regional Manager Brandi Harris has given me.

Felicia was not very courteous. I do Not appreciate the attitude she carried. I would not work with Felicia ever again . I have been with AT&T for over 20 years & have never had this kind of service especially at this store. Not very happy. Bye Felicia!!!

Ashley did a super job and wish very professionally

Kristy and staff were great!! Sorted our issue when neither customer service or two other stores could!! Thanks guys, keep up the good work!

Bad ... the girl knew nothing about the phones ... plus a 45 minute wait .No bathrooms ..Very disappointed.. Ive used them.for over 40 years ..looking for something better..

Mallorie did an amazing job! Made it super easy for me to switch from suddenlink and get fiber internet. Had me set up and scheduled for installation the following Monday (3days later). Deffinetly recommend Mallorie and her awesome customer service. Everyone should switch to fiber!!! F SUDDENLINK!!!

Fabiola Flores is a rockstar! She was patient with me as I asked all sorts of questions, and she answered all of my questions. Highly recommend!

The Store Manager (Kristi) was ok, but overall, AT&T remote customer service leaves a lot to be desired. They seem to forget that we are paying for a SERVICE, not a product. I know AT&T owns and operates a majority of the cellular infrastructure and perhaps that is where they derive the majority of their revenue, because if it were from the retail side, they would be more customer oriented. Their account protection policies are more for the company (AT&T’s protection from litigation) than the customer’s convenience.

Brittany was so helpful, courteous and knowledgeable. Thank you for all your help. I totally recommend coming into this AT&T store ... and ask for Brittany !!! THANK SO MUCH AGAIN !!!

Brittany is the best helped me with all questions and got me the phone and air pods I wanted

Was going to switch to at&t but not now am going to stick with my current carrier first they were not offering me anything to switch to their company would not buy out my contract with my current carrier and then today my father who has been a customer with at&t for over 3 years was forced to wait in his car to get his contacts changed to his new phone while he watched other customers who went in after he did. and the man that we dealt with at at&t tried to make a sale any way he could whether it be having us get cell phones, switch internet providers. he would not let us leave the store until he made the sale.

Brittany was great. I needed to add a line and a watch and she suggested I upgrade my plan Bc it was cheaper than the old one I gotten like 2-3 years ago. Saved me money in which case I’m very pleased!!! Thanks so much Brittany!!

Taylor J. was very helpful during our visit. Very pleased with his knowledge and help.

I have been having issues with my cellular provider and nothing they did fixed the issue. I decided I would give AT&T a try and it was the best decision. Thanks Mallorie Green for all your help in making the transition a success.

The lady that helped me was very patient, friendly and knowledgeable in all the phones & that helped me to pick the right phone for me (which I happen to absolutely love!!) She had a great personality and treated me like a person should be treated, especially being a guest/customer there. Im sorry, I wish I could remember her name; Because she took the time to answer all my questions & she double checked everything to make sure all was good with my new phone before I left, I love someone who takes the time to be thorough. All in all I just really appreciate HER all around, and I enjoyed my experience in your store.THANK YOU!

The employee who helped me and my mother was very sweet and explained everything he was doing so that she could understand and hear

Was excellent. Very knowledgeable and helpful. Knew everything that had to be done and very patient. Couldn’t ask for anyone better. Awesome

Brittany helped me so so much. She taught me how to set up iCloud and photo storage.

Brittany was very helpful. Great service!!

This store kept us waiting over 1 hour and 1/2. We noticed that others were being taken care of before us, got off to ask and they said we were next. Continued to wait about another 30min pass, when my husband gets off to ask they tell him “you’re next after this guy” keep in mind that guy had just walked in!

Brittany helped me today and was very personable and fixed my problem promptly!

Enrique in Amarillo, Texas store was very helpful. Very knowledgeable, friendly. He is the guy to ask for! Great experience.

The people in there a great, they know what there doing! That get you taken care of and they answered all the questions I had! The reason they get a 4 star and not a 5 star is because there not the best with time management.I had called and set-up an appointment and it took almost 2 hours before they could squeez me in. Even though my appointment had already been set.

Robert at the 45th and Coulter location is incredible. Hands-down the most thorough and fully dedicated employee I’ve dealt with during my time using AT&T. Robert jumped through hoops and dealt with all kinds of twists and turns from most of two hours to help us get our Tv services set up. After helping us set it up he thoroughly went through, explained, and demonstrated how to use our new product. 10/10 Robert Thank you for making it easy for us!!

Went in not sure what I was really wanting. Ismael was there to help answer any questions I had and he was very patient with me. I would definitely recommend switching! Best customer service I’ve experienced in awhile!

Fabiola and Justin Jordan helped my mother, sister, and myself in completely transferring all the data and settings from old IPhones to new devices. They also helped in putting on the glass cover and cases. They were exceedingly helpful, friendly, and all around did a great job quickly. Thank you for hiring great people AT&T! - Subhani

Probably one of the smoothest transactions I have had with AT&T

I called the store and asked if a particular phone was available as an upgrade to one of our phones and was advised they had them. I advised I will be right there. When I arrived I was advised they didnt have any color of the phone I was interested in and it would a week or so before they could it. I asked about the stores ability to order the phone vs the call centers and was advised its the same however, the call center can apparently provide the phones faster.

Ruben was such a great help! 10/10 highly recommend!!

Great service

I’m new with AT&T internet and Direct TV so I do not know what I think of them yet but I just met Ashley Milward and she is my hero. Words that describe her include professional, thorough, knowledgeable, caring, courteous, friendly, and tenacious. I’m retired but if I was still in business I would try to hire Ashley out from under AT&T. If Ashley is a reflection of what this company is like I am going to be a happy guy.

Went in for internet service at my home they told me that I can get 18 meg the price and what not and I had to put $100 down to start waited for the tech to get out and set it up a couple guys show up and tell me some Bs about a cable getting cut down the street and they couldnt hook it up till the next Monday today annother tech shows up and says they cant provide internet out there at all. So I paid $100 for nothing someone or all of them are lying. They manager out there is useless if you leave messages for her she never calls back when you call and actually talk to her she will tell you shes doing something and will call you back but doesnt. Absolutely the worst customer experience I have ever had of any service provider.

Julie was amazing! She went above and beyond for us to help us switch from Sprint/T-Mobile over to AT&T. Thank you!

Ishmael spent over an hour on hold trying to take care of our problem. He was patient and courteous the whole time.

Colton was great! Very helpful. Got me a new phone, case and screen protector quickly and efficiently. Even saved me money on my bill! Thanks Colton!

Waited for over 1hour1n parking lot to be called. No call. Checked lnside. Name was taken off list.

AT&T I must say you have one the best representatives Krista. After a stressful season of holiday shopping this was the last place on my list and Krista gave excellent customer service. I am not very knowledgeable when it comes to these new phones and Krista took the time to explain everything and walk me through it step by step! I was so sad to hear she was leaving. San Antonio is so lucky to be gaining such a professional and friendly person!

Drew was outstanding from the moment he started helping me. Even after he saw that I had 4 phones to transfer over from another company, he was patient, thoughtful, considerate and answered every question I had & explained every detail I needed to know. I am thankful & grateful for every one at this AT&T especially Drew for going above & beyond to help this Veteran & my family. Drew is definitely an asset to AT&T & is the reason my family & I will continue to do business with AT&T. You knocked it out of the park Drew!!

Customer service was great but this store is so small

Very nice helped fixing the phone 😇👍🇺🇸

Mallorie helped me and was very professional and so friendly. She deserves a raise. She answered all of my questions with fast and quick service.

Ashley took such good care of us. Fast and friendly service

Julie Portillo was so great to work with! Made the process so much easier!

I always get great service by Julie, she is very well knowledgeable, she is very helpful. I am always satisfied with the service by Julie. You are doing an amazing job Julie, keep up the great work!

Colton helped us tonight and was amazing! Helped my husband upgrade his phone. Great customer service really knew what he was doing. If you need help with anything AT&T has offer he the guy to go see.

Superheroes at this location! My old phone stopped holding a charge and wouldnt recognize the charger anymore while I was stuck in quarantine after an exposure at work. Two weeks without communication of any kind with the outside world seemed pretty daunting...AT&T Coulter came to the rescue! Mallorie got a new phone set up (complete with new FirstNet SIM card and activation) and delivered contact-free to my front porch. Oh! AND she put on the screen protector and OtterBox for me. Literally all I had to do was log in to my iPhone account. All of this was done contact-free. OUTSTANDING customer service by Mallorie and the team! Thank you so much! May you have many more happy customers.

Julie was Awesome! She fixed my Dads phone in less time, than when we are the phone with technical support the other day (1.5) hours. Thanks 😊 Julie!

Outstanding people! Didn’t stop till they fix the problem! Very pleased.

Julie is the best representative here. She goes above and beyond her position. She has helped me on and off the clock and has bent over backwards. I refuse to see any other employee due to the lack of effort to strive for ultimate customer service.DO NOT SEE ANYONE EXCEPT JULIE!!!

Great branch!

I go in to see why I have a voicemail coming to me and I cant clear it. Talked to Felicia whos customer service is awful. I am looking for someone smarter than me and met someone that isnt even as smart as my grandmother. I will not be going into that store again.

Horrible store. The staff is lazy and demeaning towards you when they speak. The worst part is they dont carry the products for your phone that you actually want like: aux cord adapter, glass screen protectors, or even a decent case for dropping. But theyll sure sell a phone to you

We always seem to have the same guy help us and he is great!

We walked in around 5:45 to get a new phone and we were the first ones on the screen, but no one wanted to help us, everyone was with a customer but once they were done they all walked to the back and never came back out but once this lady came out and made eye contact with us, she helped the first person in the door instead of us! After waiting 52 minutes we asked for service because we were waiting so long, and the only response went got was “we have other duties to do.” Needless to say we walked out and went to AT&T 6605 W I-40...... Ask for Josh, he was super friendly, knowledgeable and prompt to serve!

Malcom was so patient and helped me troubleshoot problems with my voicemail, very thankful for his patience and support! Lesley also did a great job helping to troubleshoot. Problem was resolved

I am a a senior senior citizen and Mallorie was very polite and courteous. She went above and beyond her job to help me solve a problem customer service was unable to help me solve. This girl deserves a raise!

Enrique is the best. He always gets us set with what our needs are at that time. Highly recommend him and AT&T.

Ashley took exceptional care of us curb side! Thank you for making our trip so painless!!!

Ruben was AMAZING 🤩

Perry was professional and has a great personality. He was fast and efficient and knew what I needed and took care of my needs.

After a miserable week trying to get answers regarding insurance, I came into the Coulter store. I was not a happy camper when I came in. A huge shoutout to Felicia and Kristy for the exemplary customer service provided to me!!! The best!!! Now, I am a happy camper!!!

This store has terrible customer service. Its almost as if they look for a way to not be helpful. I left this store and drove to the store on I-40. They had several more employees available to help.

This place is great! Best customer service I have received with AT&T yet. The manager Earnest is great and if you are needing any new phones or service Krista is your girl! Super friendly and helpful place!

Marcy Salazar was extremely helpful in setting up my account. She took care of taking my deceased husbands name off the account and answered all questions. Very knowledgeable and cheerful throughout my appointment.

We ordered three phones online and have had issue with one of the phones that was on back order. We went into the store for further assistance and the associate who helped us couldnt give us any information on the order and lied to us yelling us what we wanted to hear and made us have to call the 1800 number for assistance. The associate was not friendly to us and we are new customers who transferred our service from T-Mobile. It has been a completely terrible experience all the way around and frustrating when an associate doesnt show great customer service. At&T is supposed to be well known for their customer service and we were not impressed and considering cancelling our new service.

Ashley answered all my questions and was extremely helpful and took care of me curbside!!

Perry is awesome and always takes great care of me!

Felicia was patient and took extra time with me to make sure my phone was working properly.

Robert Vela was absolutely wonderful. He went out of his way to help us

Worst customer service ever. Terrible service.

Very unprofessional staff. Seemed to care about the music playing on their boombox instead of helping actual customers. Will not return to this store. Would not recommend going to an authorized retailer. According to customer support they do not have to follow the same customer service standard.