If I could give zero stars I would. Went in for my scheduled 9:00 oil change/rear wiper replacement. It took 2 hours. I was charged $87 for front wipers and an oil change. When I brought it to their attention I wanted a rear wiper not front they offered to sell the front ones to me at a discounted price. Absolutely not! So they took my car again to put the old wipers back on and put a new rear wiper on. They gave me a $27 refund and told me that they left the new wipers on because my old ones were thrown away. So after all that I get back in my car and it alerts me that I need an oil change. They forgot to reset it again. Its got me so worried what else they forgot. Maybe to change my oil, tighten the filter.... come on guys, you have got to do better!

Cody Clower has been keeping up with me for almost a year, and I finally found the perfect car so I called him at Pete’s. The service was impeccable from the very beginning to the end. I was not “held hostage” like so many dealerships do. I was treated professionally, fairly and with respect. This was HANDS DOWN the best and easiest car purchase I have ever done. Go see Cody and team, they are all exceptional at Pete’s!!This is my 5th Kia and first time to use Pete’s since I’m new in town. Perfect product and service all around!

The most personal experience! Christian people who actually care about you and your desires. You get exactly what you ask for. We were driven around and got to set in any car we wanted. This is the second car we got here and we will be back for another!!!!

My husband and I were looking for a car in the midst of the used car shortage and were finding no luck. Anything with the year and mileage we wanted had a jacked up price point, but we still couldnt afford new cars that ticked off all of our boxes. Then we visited Petes Car Smart Kia where we met Sean. Immediately, I could tell Sean was listening to what we wanted. The first car he showed us ended up being the make and model we bought... And just so happened to have everything we needed, wanted, plus extras, in our price range! Sean never tried to push anything on us, and made us feel comfortable when we were out of our comfort zone. He encouraged us as we asked questions about finances and gave us straight answers even if it meant delivering less than ideal news. We are so happy with our experience and highly recommend Kia to anyone wondering.

I called to make an appointment to have my car fixed Chris Davenport answered the phone. Very nice guy got me in the next day. I show up to Petes Kia we were greeted right outside the parking lot by some gentlemen...I wish I would of gotten his name. He was very nice he asked what we were there for and if he could help us. We told him we had an appointment to have our car fixed. He showed us where to go...took my vehicle to the place where it needed to be. I was immediately approached by Chris Davenport he explained to me what was going to happen. How long it was going to take and if we needed to go anywhere there was a shuttle available. My mother and I chose to wait for my vehicle which it took no time at all to fix. The gentleman that greeted us in the parking lot did update me and told me that my vehicle was almost ready beforehand. That was very important to me and we appreciated that a lot. I have never been to a place with so many kind people. This will definitely bring me back here to have my car fixed. I drove here frim New Mexico and it was well worth it. Thanks guys You are great!

Great experience! Quick purchasing process from start to finish. I am a repeat customer and have yet to be disappointed! Alan Kokorian did a fantastic job and Joe in the finance department was quick and thorough. We did not experience any pressure during our visit! Highly recommend!

I can’t say enough great things about the service and quality of care at Pete’s! My husband and I purchased a truck from Petes recently and it was the quickest, easiest car buying experience we’ve ever had! From the GM and salesman bringing the car to us to check out and test drive, to the finance department, it was the best car buying experience we’ve ever had (and we’ve had a lot)! They promised after market things to us post purchase and have delivered on those promises on time and even exceeded our expectations with picking the truck up from us and giving us a vehicle to use so we weren’t without! The entire team truly cares and goes above and beyond to take care of their customers. They have earned our business for life!

If it wasnt for Alan giving me a great deal with awesome service I would still be stranded in in New MexicoSay hello to my new baby

Have bought every car from here other than 2 and well never make that mistake again great service nice people

Absolutely terrible bit of customer service my wife and I just experienced. Weve been working with Alan since Saturday on purchasing a scion tc. We had the numbers all worked out. We got a test drive scheduled for today at 11. We do the test drive. We like the car. He texts us to take our time as he has another test drive to do. Awesome, can do. Inform him were liking the car, and wed like to take it for a pre-purchase inspection. He goes radio silent after being fairly active while texting us. Then we get a call from him informing us we need to bring the car back because someone has bought it.. while we were on a test drive.. just after asking about getting a pre-purchase inspection. That is super shady, and was such a typical scumsuck used car dealer move. FiRsT CoMe FiRsT SeRve, right Alan?

I came to ask for prices only. I told the salesperson I was only inquiring and not buying. He gave me some information. When I told him I was leaving he asked me for my drivers license. I asked why and he said to contact me. I told him no and asked for his business card. He grabbed his business card and would not give it to me, he said he needs it to talk to his manager first so the manager would not get mad...what? As soon as he started to walk away, I had to leave the store running. What is wrong with these people. This experience was awful.

Just bought a new KIA Soul 8/8/2020From Petes Car Smart KIAI tell ya these people go out of theirway to sell you the best ...Thanks to a pro Dealership &Samuel Balderas our new Salesman...

I enjoyed the buying experience, however pray you do not need Petes service department. I made a appointment on 6/17 for 6/25 for 8 am. I arrived 30 minutes early because I live out of town and didnt want to be late. I was asked if I needed a ride some where. I replyed no I will just wait. I was then told it could be late in the afternoon. What is the point if setting a appointment? They have no intent of keeping it and do not mind wasting their customers time. This was my 5th xar I bought from Petes and it will be my LAST.

Alan Kokorian is the best car salesman I have ever had! He makes buying a car so easy and he never pressures into buying a car. He always makes sure the car is a good and reliable car before ever trying to sell it! He has made my last 2 car purchases so much easier and less stressful! I will not go to anyone else for car, definitely the man to see for a car!

Alan Kokorian hands down is the best car salesman I have ever dealt with! He made buying a my new car an amazing experience. He is truly there for the customer. He knew my situation and, he found a solution. He is not pushy or overbearing as most are. He was very professional and, Personable! I highly recommend Alan if you are looking for a new car!!

Josh Ruiz was so awesome and helpful. He took his time with us and went above and beyond to get me in a vehicle. I will be recommending him and KIA to all my family and friends. We will always be grateful for his time and patience. Thank you.

After a long day of car shopping and disappointing service we went to petes car smart kia, Allen and Authur were amazing! Allen worked with us and was great. Arthur really cared about us and what we needed and did everything he could to make sure we got exactly what we wanted in our used car. We could not be happier. The service was outstanding. We love our new car!

Our 2018 Sportage (purchased in Fort Worth) is our second Kia SUV, so weve been fans of Kia cars – and customer service – for years. Our enthusiasm for the Kia brand got a big boost on the final leg of a recent road-trip, when we ran into a rare bit of engine trouble near Amarillo. Prompt and professional work by the service team at Petes Car Smart Kia saved the day, and had us back on the road within 24 hours. I cant say enough about how well they represent the Kia brand! Thanks so much!

Part manager is completely disrespectful. Bought parts, which they made me prepay, then they came in wrong. Tried to return them. SAME DAY. He said they don’t do returns. Wow. Even on their own mistakes. Then fast forward to now. He wants me to prepay on parts. I said I will pay when I pick them up because I want them to be right. I explained what happened last time. He literally laughed in my ear and hung up the phone. Very disappointing and will not tolerate that. Wouldn’t give me a name but he’s bald and has glasses. Says he’s the parts manager. Very sad.

The service center is the worst!!! Went in for a service that I thought was under my warranty. Turns out it was cabin air filter and a small piece fell off. They blew out the cabin air filter and put a p.o.s. red piece that does not even go on my car and is used. Then charged me 475 for parts and 315 for labor. Will never do business with them again. I had to go to a mechanic for air filter to be replaced they charged 160 for parts and labor

Service department is the best I’ve ever been to .

Had the best experience here! Arthur is an awesome guy! Everyone at Pete’s Kia is just amazing! From getting you into the vehicle you want and going above and beyond for their customers!

Alan Kokorian made buying my new car an amazing experience. He knew I was dreading dealing with the typical car salesman BUT he was far from that!!! He was very informative, answered all my questions, wasnt pushy and even helped me move cars around so I could leave with my new Kia....he made my purchase very pleasant and I recommend him for any of your vehicle needs!!!!

Our Kia Sorento is back in the shop for a 2nd after spending 1 week to get fixed for a coolant leak. Initially they should have had the car done on a Wednesday, due to parts not coming in (which I understands that happens) but come to find out the service manger called me the next day & said the parts made it in but didn’t have any tech to work on it. I had to keep calling just to get update hoping a courtesy call since we are a family of 3, now down to 1 vehicle! The following day they are replacing the T-stat housing & now we get a call about 2 valves needing to be replaced. Not sure how they didn’t diagnose those until 2 days later. Our Kia was finally done on Saturday. We asked for a rental compatible to our SUV due to traveling, they told us the rental would have to be turned in same day as the repairs were done which I understood but no way we could do it since we were traveling out of town. The service manger told me they could only cover $30 a day on rental, this is now Thursday evening, having had our Kia in the shop since Monday at 7AM with no estimated time of finished it. The manger called us on Friday to let us know the parts didn’t make it again & upgrade us to an SUV rental which was a plus. We recommend a call Saturday afternoon about the car finally be fixed, or so we thought.... Now my Kia is leaking oil only 5 days after being in the shop from the coolant leak. They then diagnosed the leak saying it was the oil pressure sending unit. We told them to replace it, next day they misdiagnosed it & said the sender was fine but needing to see where exactly the leak was coming from. My Kia has been in there now for 5 MORE days & still no word on diagnosis. We called & spoke with the service manger. She said she would know something in the morning because the service writer was out today, which I figure if you are the service manager you could figure out what is going on & help your customer instead of waiting for the service writer to get back to work... We asked if the radiator was leaking due to overheating & could have caused the oil leak, no response & said they were 100% sure it wasn’t from the coolant leak the first time our car was in shop. There was not an oil leak when we took it in for the coolant leak & only had the car for 4 days after having to take it in for the coolant leak. We’re going to have to pay for $500 of labor without even having a diagnosis & waiting numerous days just to wait for the service writer to return to back to work. VERY disappointed with the service of the service department, we have taken this Sorento there many times for repairs & this by far was the worst! We are looking at purchasing a new Vehicle in the next couple of months but after our experience we will be traveling to another Kia dealership or another dealership in town. Keep this this in mind when purchasing at the Amarillo location if you are a customer like me who like taking their vehicles to the certificated dealer!

My mother bought a pickup from Petes Car Smart Kia. It was a used dodge and she got a really good deal on it. As I have said it was a used pickup and it was bought as is, but once she drove it for about a week we noticed a big oil and power steering leak. I took pictures and went to location and was introduced to the sales manager Taylor Lippon I explained to him what was going on, and not once did he try and argue or disagree with my statements. He told me he would get it taken care of and that is what he and his team did! Very impressed with the customer service provided by Mr. Lippon, you dont find a company that will back their products much these days. They have defiantly earned my respect and future business. If your in the market for a vehicle I suggest you go and check out these peeps at Petes Car Smart Kia!Sincerely,Jonathan

Bought a new Telluride. Pete’s gave me the best price of the 4 Dealer’s I approached. The entire experience was positive. Love the car by the way...very good value from our point of view.

Took my wifes vehicle to get serviced. Work was done quickly and employees were friendly.

Josh Ruiz is the best, he worked with me to get all the features I want in a new car. He even threw in some awesome upgrades!The staff is friendly and Im very pleased with the ease of car buying. This is my 3rd Kia vehicle so they must be doing something good :)

This is the place that I go to when I need a new vehicle. I go to Alan Kokorian who gets me the best deal. Tell him Tabitha sent you. They are having a great sale this weekend. Go see him. You wont regret the visit.

KIA was clean and everyone was professional. Sammy Baladeras was awesome to me when I went into the office to purchase a car.

Clean, good customer service and efficient.

Prob. the easiest transaction Ive made in my life and thats saying a lot when buying a car. I found this vehicle online, made a call, talked with Josh and bought the truck. Josh was very helpful answered all my calls and texts. I never seen the vehicle as Im in a different state. Josh gave me as much info as he could on this vehicle. He went through all the dings that were on the vehicle as It was a used. Needless to say I was pleasantly surprised when I got the truck delivered to my house. It was way more than what I expected. Also, I needed the truck fast as I use it for work Josh overnighted all the paperwork. I immediately sent it back. Now I have to talk about Joe who did all the paperwork I sent in. These guys are really great. Like I said I needed the transaction to be fast as I was w/o a work truck. Joe sent me everything I needed to sign, Highlighted and everything to make this as smooth as possible. I cant say enough about these guys. They were great. I will look them up again when buying another vehicle and Im from NY. Thank again Guys.

We purchased the vehicle we wanted after weeks of reviewing all options but disappointed with the way we were treated. They made us sign the papers on a Saturday but didn’t let us take the vehicle home we had to wait until Monday after they received the “drafting” form the bank. And to make it worse we didn’t get a spare key “some” used cars don’t come with them. I’m sorry but after purchasing a vehicle that is almost $30,000 your company can get us a spare made. I personally will never shop at Kia again. I promise you if this wasn’t the vehicle we absolutely wanted we would of just went somewhere else.And they didn’t even send me away with a full tank of gas!!!!

The salesman was very nice. The deal was fair. Not great but fair. However everytime I have purchased a vehicle in the past, the dealership has always filled the gas tank. Petes Car smart didnt even add a half tank. I consider that being very cheap on their part. It changed my trust outlook of this dealership completely. I would not recommend buying a vehicle there now.

We have gotten exceptional service when we bought our new 2018 Sorento. Will recommend to anyone who is looking for a new vehicle.

Overall this seems to be a good place. I bought my first brand new car here about 8 months ago and it is still running strong. Ive come in for a couple oil changes and been treated well. The longest Ive had to wait was about 40 minutes which is okay. Ive also ordered a couple parts at the service counter and they got me exactly what I needed in a timely manner.My only complaints are..the day I bought the car I got an email reminder for a scheduled oil change that I never asked for. They also tell you to come in every 3,000 miles for oil even though my owners manual says 7,500 miles for regular service or 3,750 for severe service. I found that kind of odd so I called the service dept and they told me to come in every 3,000- 3,500 miles. No matter, I still have it done at 3,750 mile intervals. Just make sure you at least follow your owners manual to keep the warranty intact.That isnt a deal breaker for me, though. Theyve treated me well enough that I would buy another car here when needed.

Service was great. When we first got there we thought it was odd that there wasnt a ton of salesmen around the lot, but it was just because they were giving us the space to look around first. I loved it. Alan Kokorian was patient and very knowledgable with us to sell us our first Kia. We would reccomend them to others.

SEE PICTURE! KIA service department failed to put together my cars engine cooling system correctly. KIA performed major engine repair(s) under warranty, they had the vehicle for about a month. When they put everything back together, they forgot to put a radiator hose clamp on the radiator inlet side, so when the engine got hot and pressurized the cooling system, the unclamped hose popped out and drained all the coolant. I was stranded for about an hour while a friend came to fix KIAs poor job. Took the car back to KIA the following morning so they could clean up the mess they made, re-check their work, & flush the cooling system. Hopefully no damage was done to my car. BE AWARE OF THE QUALITY OF WORK KIA DOES, POOR JOB! And this is not the first time that KIA has screwed up my car. Take your car elsewhere or do them at home!

Arthur and David help me get into a 2021 Seltos. They were very helpful and I would highly recommend going there. They’re friendly people that want to help!

The K900 is freaking awesome.. so is the Stinger .. I think I just found my new fav. Car

David was a great salesman and made me a good deal. I am so happy with my car purchase.

Service department: great.Sales: greatSuper nice people!

Great service again honorable place andgreat workers good prices

The best thing I can say is at Kia the service is amazing in the service department. You guys rock

Great service dept. take our vehicle for service anytime its due never had a bad experience. Good people. ;)

David was very professional and had great attitude and product knowledge will definitely buy from him again

Do not buy a car from Petes. Take your money and run. They do not return calls. Only got 1 key for the car I bought,the dealership would not pay for another key. The sales manager said he was waiting on a auction packet. It has been 4 weeks still havent seen the packet.

My wife and I love the Kia products and the dealership is first rate. Use the online scheduling app when you need service for your Kia. The app works fantastically...very nice! The service department and sales staff are great. We love this place and the KIA vehicles.

I loved my car!! Great people to speak too.

Very pleasant experience for going to a car dealership. I didnt purchase a car because my wife decided she wanted a friends car in the end, but I was very happy with the service. My dealer was Sean and it was refreshing to work with him. He was extremely professional and down to earth. He was very quick to reply to my texts and get me the information I needed. Going to a dealer can be stressful and pushy sometimes, but you wont get that here. I would definitely recommend speaking to Sean if you get the chance, he will work with you and respect your space.

Professional and kind. Service was as quick as it could be. Cost wasnt bad and the value was there.

Tried to post this once and didn’t seem to go through. My wife and I live in South Texas and traveled all the way to Amarillo to buy a new Kia Telluride. This car is scarce and very popular. Many of the dealers we dealt with were trying to sell them at a huge premium, but we felt we got an excellent deal at Pete’s. We first dealt with the sales manager, John Bennet, who was very helpful. Our salesman was Alan Cruz who couldn’t have been nicer. He picked us up at the airport and spent close to two hours going over all the features on this car which are many. On our way home we logged over 950 miles and the car performed beautifully. Overall we would highly recommend Pete’s to anyone.

I have had a great experience with Petes. Sean London was very friendly and knowledgeable about the Kia vehicles. I have also been contacted several times after the sale. Will definitely buy my next car here.

Wonderful car. Dealership kept in contact but wasnt annoyingly persistent! Everything was explained fully, any question I had were answered promptly and completely. They didnt try to hide anything and were more than fair with my trade-in (any didnt increase the price of the car I was buying to cover it!). Very impressed with these folks overall!

Great people to work with

I wanted to take time to thank Joe for his help in resolving problem we had with warranty on car. Thanks to you Joe and to the general manager or owner Im not sure which one for being honorable even though the warranty company arent. To everyone buying a warranty be aware that they dont cover all of the working of the powertrain. Warranty offered only covered internal parts...fuel injectors and seals arent. But thanks again Joe and the other individuals at Petes that assisted me

I bought a 2017 Sportage and I love it. The service department is great also. I always feel well taken care of.

Friendly service, salesmenare not overbearing or pushy, and willing to work with you. I had a good experience purchasing my new car from Petes. I would recommend them to anyone searching for a new or used car.

Great establishment! The lady there is a fantastic service advisor (Kelly, Carly, Carrie?) and was incredibly knowledgeable, and gave me some Halloween candy! Wow! Very, very, very friendly. Complimented me on my slacks twice! I think some other people work there, too. They seemed nice and everyone smelled very pleasant.I only came to get a quote on a brake light, but boy oh boy did I have an enjoyable experience. Lots of good parking, too.Hands down.

After a shady experience with another Amarillo dealer, we pulled into Petes on whim. I am so glad we did and were able to make a deal on a certified pre-owned Optima that is absolutely awesome. Belinda was an absolutely wonderful saleswoman and would love to purchase our next used car or new car there again. Thank you for the wonderful service.

Great service every time! Thank you!

Great customer service! Painless financing, and an easygoing sales staff make this a great car lot!

I went to Pete’s for an oil change & car wash & vacuum. I bought my car there a year ago and although it would be better to go somewhere closer to home, I decided to continue taking it in to Pete’s.... that’s the last time & when I get ready for another vehicle, I’ll probably start anywhere else!!!!! Both times I went in for my “free” year maintenance they were all so friendly and the car wash was ok, this time, well, the only friendly staff was the cashier & she was GREAT!! There’s NO WAY you can call my car was a “car wash”!! There was dirt left all around my windows & around my antenna!!!The vacuum, well, you look at the pictures & decide!!! I think I’m being too generous with my rating!!!

They have good deals on their cars , some of the salesmen go above an beyond their job title but then there is the rest.. The finance department could do a little better job and not taking so long to get answers when you go there you wait around for hours they could expedite their service a little bit and if they need help in the finance department than they need to get more than one person back there because there was one guy there and he was working three cases and so ours had to wait and by that time the banks were already closed so theyre like oh well well call you tomorrow and let you know yet here it is almost 11 in the morning and have not heard anything from them

Do not deal with Ken Cater. He is the biggest push over and doesn’t allow you time to think.We allowed him to send it to one bank but we didn’t get the best interest rate and He sent our info to banks to pull credit without our permission AFTER we had left the dealership. Talking about hard inquires on our credit ugh! We asked for time so we could go to our bank and try to get a better deal. We definitely don’t deal with push overs we understand you want toget paid. But geez!

This was my first time buying a car by myself. My salesman, Arthur, was very nice, attentive and helpful! He made everything a breeze and I got my car super quick. Everyone else there I encountered was also super friendly. Getting a car was not as stressful as I thought it would be. I am definitely recommending this dealership to everyone I can! As for the car, its two years old, but in great condition and very nice. I am very satisfied!

My wife recently purchased a 2019 Kia Soul Turbo and I must say that it was the easiest and most enjoyable car purchase experience ever. Ben Kater working out the details with our trade in and financing, Sean London with all the expertise on the features of the new car. Car salesman J.D. and financing. We will definitely shop here again.

Had a warranty repair and they were great about having car for me. They are polite and Trey and JJ are very efficient. Always an polite group and pleasant.

Great deal on a new car! David Smith was amazing!

Where I got my car. Nice dealership

At Petes, I always feel I am among friends who care about my needs.Sales people are helpful without being pushy, and service reps are efficient and caring. Oh, by the way, my K900 is the most awesome vehicle I have ever driven (Ive had Cadillacs, BMWs, Lexus, among others.) Also, our Sorento is heads above the Cadillac we traded for it.

Very nice people there too serve you.

Love love it. The very best auto service center. The very best salesman. Alan Coco. Can not beat him. Very courteous and not pushy. Great personality.

Every time I go to Petes to have my car serviced, the personnel are pleasant, helpful and always have it ready when they say it will be ready. I never get to see the people behind the scenes, but the people who wash and vacuum my car are the best. It always looks like new and smells great when they get done with it. Thanks guys!

Fast friendly free water and treats great service and I will be going back for my oil change

Our car salesman Cody, was great. He was very honest and did his best to get us in a great car with low miles. The other staff we dealt with were also great. Id recommend Petes to anyone who is wanting to get a new or used vehicle, whether you have great credit or your just building up your credit, they will work with you to get you into a great car. Very honest staff that we worked with.

Michael Perez (Service Manager) , Was super friendly and helpful and answered any questions I had about the vehicle , Offered me a shuttle to my home , And from my home to the dealership. Amazing customer service and had my vehicle serviced and out in the same day!

Pete’s Car Smart Kia can definitely take care of their customers, from sales to service! I highly recommend Pete’s Car Smart Kia... I love my Sorento

Great place, great people. I purchased a 2019 KIA Rio Hatchback on Saturday 3-30 Ryan went above and beyond to get me into this amazing vehicle. Thank you Ryan

Dont know how they put up with me..Smooth transaction..Great truck are fair price.Mr Allen.k is a great salesmen. Wishing him the best of luck in Texas. Thanks guys.T.neiman

My wife wanted a new Van was surprised how much help she received understanding how everything worked. Had several sales people help with new features. Like I kept telling the young man every time he ask me are you Happy, If shes happy Im Happy.

M 25, Military. Best car buying experience thus far. Joe Garcia sold us a Telluride SX (placed an order). No hidden fees and a fair vehicle price and separate trade in offer. Would recommend Joe and Pete’s Smart KIA to anyone.

Everyone we met at Petes was very professional and knowledgeable regarding the vehicles, warranty and service. Our salesman was extremely helpful as was our finance representative. They worked with us to obtain the absolute best rates. The service guys have been outstanding. Have recommended this dealership to my friends and will continue to do so!Ione M.

After having a very very bad experience with another car dealership in Amarillo my husband and I decided to go to Petes Car Smart Kia and see what they could do to help us get into a vehicle. Dustin Tebo was our car salesman he was very helpful and patient in helping me find a car that the bank would help me get into, but also something that I would like and being comfortable with as well. This was my 1st time to ever buy a car through a dealership like this and get a loan. Everyone really was friendly and made sure that I knew what I needed to know and made sure I understood it as well. My husband and I were very impressed with them and WILL be back to get future vehicles for my family and I.

We were in need of repairs on a cross-country family trip, and the team at Petes went above and beyond to make sure we got back on the road safely and as quickly as possible. Every member of the Service Team was professional, friendly, and helpful. We highly recommend Petes!

They are very nice people and helped us to get a truck. Definitely recommend to others

Great people right their at the front of building waiting to sever you everyone one spoke to you with a smile a very calm ing environment. I had the best sells person Alan K

The sales group was really nice. I came in to have a recall performed on my car. The recall was for the valve stems on the tires. I had it fixed, and left. After driving about a 1/2 mile my tire went flat. I returned to the dealership, and I spoke with another person. He laughed and said Those valve stems are cheap, thats why you got a flat. After I told him that I just got them replaced there, he acted like I was trying to lie. I was very disappointed. Being a single mom, I cant have unreliable tires. Although I trusted the salesman, I wont be buying my next Kia there. The service department ruined it for me!

Great folks to do business with!

Love Petes. They have done great for me.I love my Kia Soul

Shopping for cars can be painful sometimes. NOT HERE. Being from the DFW area I was helping my elderly parents downsize into a car. I first spoke with their pre-owned manager (John) on the phone and he listened to what I was trying to accomplish for my parents. He put me into good hands with Arthur - first class all the way around!!! I never once felt pressured or just being the next notch on their belt! They listened and presented options. My parents loved the whole process and that meant a ton to me. We drove home that night in a 2016 KIA and my folks are happy as can be. Give them a chance to wow you like they did us the next time youre looking to get into another vehicle. And, tell Arthur that I said hello!

I purchased what amounts to our 5th Kia there yesterday. Though our old sales man is gone Ryan did a great job helping us out. As always the staff is amazing and does a wonderful job working for you. We appreciate Ken, Alex, and Ryan.

Always friendly and professional. I appreciate that I can trust them to do an excellent job every time.

Terrible! Sorry to say, but please dont take your car here for an oil change our any servicing, they take a very long time! I came in around 11:10 am and left at 3:30pm! Over four hours!!! I wanted an oil change and they came back and said that one of my filters needed replacing, so I said ok. Then they came back and said my breaks needed replacing, I said ok. Then they came back and said that they were having problems with their break machine, so I said dont do the rest of the work then, but they said that they had already started. Over four hours later, I finally got my car back!!! Very very frustrating! Mcgavock Nissan is very good at servicing my wifes car. I guess Ill take my car there next time, even though its a Kia! So frustrated!!!

My wife had a used Honda 2013 silver accord coupe picked out which we were happy that the salesman was able to discount to compensate for the tires that needed to be repaired and an aftermarket alarm that needed to be removed, we traveled 200 miles round trip to test drive the car and the following week we came back to Amarillo to make the purchase,but I asked if we could run it up to the Honda dealership for a quick multipoint inspection,which they were happy to do , Honda determined the timing gear chain cover gasket was leaking and the rear brake pads were almost at 0% and it would be approximately 269 for the brakes and 600 dollars to replace the timing gear gasket , upon returning to the dealership we asked if they could do the brakes at their shop and split the difference (300 dollars) for the timing cover gasket, the salesman was unable to get that extra discount so we werent able to purchase the vehicle which was priced at book value already and my wife wouldnt be comfortable driving a vehicle home in that condition for safety reasons, we were told by the very nice salesman that he would check Monday to see if Pete would be willing to make any adjustments to the price so my wife could purchase the Honda, well no calls from the salesman so we are disappointed that another customer may purchase this vehicle without getting the repairs done or even be made aware of the condition of the brakes , we really liked Al the salesman he is a great guy but very disappointed in the outcome and we hope they replaced the rear brake pads at least for the potential new owners

Josh at Petes Car Smart Kia was so helpful, I told him our budget and what we needed and he found it for me and had it transferred to their lot closest to us so we could test drive it that night. He was friendly and helpful and not at all pushy, which was a big deal to us since pushy salesmen have turned us off of other places in the past. We recommend them to anyone who is looking for a fair deal and great service!

We had looked at Hondas, Nissans and Acuras but fell in love with the Kia and the service we got from Petes. They took the time to help me find the right Kia and worked to get us the best price possible. Extremely pleased with the whole process from start to finish. Will definitely be back.

Terrible service

I have had my Kia Soul serviced twice since my November 2011 purchase. Both visits have been for oil changes. I was treated courteously by the employees and was directed to a very comfortable waiting room equipped with leather chairs, flat screen tv and complimentary bottled water. I appreciate the professionalism of the dealership in my city.

We went to Petes to trade in our Crown Victoria and had no idea what kind of car to buy. We knew we wanted four wheel drive. Dustin patiently had us test drive several vehicles and we purchased a 2008 Hummer H3. As we left Petes, the radiator started to leak and Pete replaced the radiator with a brand new one. We have not had any more snow so we have yet to try out the four wheel drive, however every thing else works great.Thank you for taking the time to show us the features on so many vehicles.Dr. Luis Morton