Like many of us, I’ve always used U-Haul for my moves but please do yourself a favor and don’t use their app for their “faster” check in and check out services. Had to stand in the heat for 30 minutes so they could call my emergency contact on the phone on a Sunday morning without telling me they would and not many people answer unknown toll free numbers. I had to go inside to get the key anyway and then had to come back again because the equipment I rented wasn’t in the truck. Wasted an hour.You’re definitely better off just going inside from the start.

Not helpful at all, bad customer service and did not give me my mattress cover or utility dolly. I would assume they were all set in the truck that i had reserved but nope, got home and did not have either items . Terrible!!! You have no clue what an inconvenience this is for me.

If I could give negative 5 stars to this location I would. I was in the driveway of returning the truck at the Winter Park location when the manger called my cell from this location stating I need to return the truck there or else I am going to be charged for another day. I told him I live in Winter Park and it does not make sense why my return location would be in Altamonte Springs. He said, if I return the truck in the next 30 mins he would waive the day charge and the quarter tank gas in the other truck I needed to return because he had a reservation for that truck in an hour snd he didn’t have a truck to give that person for his reservation. I reversed out if the drive way of the winter park location to go rerun at the Altamonte Springs location. When I arrived to the location there were 3 people waiting since 2pm for a truck who had a reservation. The manager took the keys from me and them refused to waive the day and the quarter tank gas I was missing upon returning. I called the location in Texas where I initially rented from and the guy said he could not do anything about the return process.

Did the 24/7 mobile truck rental and do not recommend. Leading up to renting the truck I called UHaul several times to confirm everything was good for the 6am pickup (when hours are at 7). Everyone said no problem and UHaul would call to confirm the contract and never did, but again was assured by the generic customer service line it would be okay and they would never let me get in touch with the store directly. The website said our truck was available to pick up and when we went there, it said that I had to come back at 7 and this wasn’t available. I called 3 different times and got hung up on twice because the employees didn’t want to deal with us. They promised a truck at 6am but they couldn’t find any available trucks in the area we could get.Then at 7 when I went to get the truck the general manager didn’t really seem to care or apologize. She just placed the blame on the online system which seems to have some glitches. Regardless of whose fault it is, you need to fix it and from what it sounded like this had happened several other times. It might be corporate’s fault but again this is a service failure and a reflection of the franchise. I may have gotten my $50 back for the guarantee but I don’t even know because the manager said nothing about it and I was already an hour and a half late so we ran out the door. I was hesitant to use this UHaul with its reviews and I should have listened to my gut and not gone here. I will say I rented a storage unit and dropped off the truck at a UHaul in Tampa and totally different experience.

Nelson was truly amazing!!! I had an appointment for a hitch install with Leesburg- and they canceled my appointment 1-day prior to install- 2 days before my move! I called many different Uhails- no luck for my hitch - then the store on OBT- they gave me Altamonte# - Explained to Nelson what happened. I was in tears. Nelson was so kind and compassionate. He stated he only had the wiring but no hitch- then asked if he could put me on hold. After serval minutes came back and advise me .. I would need to pick up the wiring from him- but Wendel in Winter Park had the hitch and can I be there by 2. Nelson went up and beyond to help me in my crisis. He could have just said sorry don’t have it - and let me fend for myself! I can’t thank him enough for his compassion and help! Angela was also there and expressed her concern and apologized for the unpleasant experience at Leesburg. I thanked them both- left and went to Winter Park-6 miles away and got my hitch installed! Nelson was not only my HERO that day but my Angel!!!

This place can not keep a GM longer the a year and every time it gets worse. Today I went in to pay my bill for storage and the GM was out in the shop talking and gave me a attitude for asking if someone will take my payment.

This location was a life saver! We rented a tow dolly at the Florida mall location in Orlando. 30 minutes into our drive we noticed something was off. We pulled into the Altamonte location to get a second opinion and immediately Jay, and another gentleman whose name escapes me, explained the car was not hooked on properly. I cant imagine what could have happened had we not stopped at this location. These men went above and beyond for my family. They spent 30 minutes properly securing our vehicle and apologized for what could have happened on the road. Although we are upset this happened we cant thank this staff enough for their help. I highly recommend this location and staff.

Comuster services sucks I had one question about the pick up online and just totally ignored me and locked the door before I could even ask a question

They didn’t have the trailer I reserved when I went to pick it up. Totally ruined my plans.I tried to call multiple times the day prior to notify them I’d be showing up at 9am instead of 10am but couldn’t reach anyone. Even sat on hold once for 15min and another time for 20min. So I went ahead and showed up at 9am and they said the trailer wouldn’t be there till 10am. Who knows if it would’ve showed up at all at 10am.Ended up having to drive to a different store 20 minutes out of the way. Complete waste of time and impossible to get a hold of when needed.

I have rented uhaul for years i am not saying this location is bad but the last rental was a little disturbing to me. I rented an auto transport trailer when I inspected the trailer I didnt notice that one of the straps was cut ripped and I could not wrap it around the tire so luckily I had a strap to fix the issue with the tire. Uhaul needs to look at their equipment and be able to fix the problem and that equipment out of service till it is fixed

ROACH INFESTED! We rented a van from them and its infested with roaches! We thought it might have been just an isolated roach. But then when lifting the floor mat we saw more roaches along with roach egg casings. Absolutely disgusting. I cant believe we might be bringing roaches to our brand new house.

Rented a van for $19.99. Due to social distancing you cant approach desk. The gentleman who helped me with the rental rushed through the contract and added insurance after i had already told him i was declining it. He asked how many miles i was driving and when i asked why he said only checking. Ended up charging for each mile driven and at no point did he made me aware of it. It ended up costing me $30+ in miles. Unfortunately either they do not train their team properly meaning, letting the customer know what they are charging you for or they train them to avoid telling you that you will be charge for miles. I should point out, this is NOT what is on the side of the vans. RENT ME FOR $19.99. shame on me for not slowing him down and actually reading what i was signing. Side note, i called to inquire about the additional charge and when i mentioned that I was not made aware of the additional charge he responded, WE COULD NOT SURVIVE ON $19.99 alone. Never renting from UHaul again.

Had a great experience with the guys who helped me, but when I got to my move location I found that I was not supplied the hand cart dolly or the furniture pads I was charged for, it made my move a lot more difficult

Been a regular Customer there for quite some time and has been great with Phillip , Nelson and their team but recently the new GM has been nothing but a problem. I rent trucks weekly and spend alot of money there and twice now my truck has not been there when reserved days in advance. I understand things happen but the issue is always resolved with attitude. Im seriously Considering going to another truck rental place if she continues to work there.

Came in today with an issue with the hitch on our truck and Phil and Nelson both helped me and were pleasant. Thanks to you both!! I really appreciate your help!

Dylan G. WAS ABSOLUTELY AMAZING!! He was super helpful and patient. He went above and beyond and honestly I’m going to be using Uhaul a lot more frequently now and recommending this location to others. He deserves a raise/promotion!

At the suggestion of the Uhaul representative at their Sarasota (830063) drop off location, I am writing to explain my displeasure with your Uhaul Service located at 598 W HWY 436 in Altamonte Springs, FL. Store Number 829070.Prior to the events that occurred this past week, I had spent a total of $415.33 with this particular Uhaul location, including a van rental which I was billed for on January 29, 2018 in the amount of $223.16. On Thursday, February 8 I went to the location to confirm my truck rental for Saturday, February 10, 2018 at 7am. When I arrived, they said that my reservation was for 10am. I showed them the documentation that stated otherwise and they told me that I must have changed it or someone changed it for me. Not the case. They then said that they would not have the 20 truck that I requested and that the truck would not be delivered to their pick-up location and I would be re-routed to a different office. I was more than slightly confused due to the $50 reservation guarantee. According to the Uhaul website, when you make a truck or trailer reservation, Uhaul guarantees to provide you with the equipment size, location, and pick up time as agreed. Should I not receive the equipment size, location, and pick up time you agreed to, U-Haul will compensate you $50. Neither my size, location, or time was accurate. When I asked about the guarantee, the representative said there was no such thing and Uhaul does not have any type of guarantee. I can provide the link to the Uhaul website if its needed, but there is definitely a guarantee. I was told to contact the location on Friday for an update.On Friday I received a notification that my truck was going to be available to me at a location that I had never even heard about before. I could not re-route my ride to drop me off to get the truck, so I called the Uhaul location referenced above. They stated that they would call and reroute my truck to the correct location. When I arrived on Saturday, everything about the staff members there screamed that they did not want to be working. When filling out the paperwork I was told I needed a second phone number. I gave them my work number. They said that they needed a second number that they could call and somebody who would pick up the call for confirmation. I was alone. Was I supposed to wake somebody else up at 7am for this? So I had my ride who dropped me off come back to give them her phone number and show them the confirmation. I asked why this was happening and the representative said it was their policy. I had just rented the van two weeks prior and there was no such policy. But I was talked down to like I was some child. When we walked outside to get the truck we were greeting by a 26 monster, not the 20 truck I ordered. I was in no position to drive a truck this large, so thank you for that. Furthermore, my belongings only filled up ¾ of the truck so I had to run to the store to buy bungee cords so my possessions wouldnt shift all over the place. I am also sure there is no compensation for the extra gas consumption with a vehicle that large.Most concerning was the condition of the vehicle. For the entire ride, I had to drive with the wheel turned left at a 45 degree angle due to poor alignment. This vehicle should have never been let off the lot in its condition. I have photographic evidence attached. Whenever the speed of the vehicle hit 62 mph it started shaking uncontrollably as well. I am frightened that Uhaul would not take the safety of its customers into concern. Instead, my reserved truck was nowhere to be found, so it seems like they just put me into whatever vehicle they could find to be done with me. This vehicle cost me $240.47, add that to the aforementioned purchases and thats a total of $655.80 from one customer. A customer who was not treated well and was put in a vehicle unsafe for travel.

MOVING OUT OF TOWN!!! BUYER BEWARE!!!! Be very careful renting from this location. I told the guy I was wanting to rent a trailer to move out of town to GA. They made it for an In-town move so when I got to GA they charged me an additional $204 since I was dropping it off out of town. I spoke to the owner (Phillip Warren) He said he would take care of it. Its been 2 months now. Ive emailed him, called him and I havent heard anything back!!! (ghosted) and out $200 scammers

Poor customer service and misinformation, they don’t even deserve a star 😣

I received charge for an extra day after returning my vehicle 1 hour late. This was late because the departing Uhaul rental provided me an incorrect drop off location. So, I had to drive the truck to this location. This took extra gas and time to fix there mistake. After being reassured this was not a problem by an employee, I was charged $90 for an extra day and gas.So, I called them to dispute charge and they apologized and said this charge would be reversed. This was a lie, so I had to dispute the charge through my bank. Uhaul employees decided to deny their word and reject the claim. I have rented dozens of vehicles from this company over the last couple decades. But after this experience, I will never do business with this company again.

I wish I could leave a 0-star rating. SCAMMERS!!! Horrible experience with this location. Customers beware!!! After a $25.00 1-hour rental at 6 miles ($2.00 in gas), I was charged $350.00 for damages I did not produce. Not even a phone call to discuss damages. The store stopped responding to emails asking for time-stamped before and after photos of my rental time period. The photos they did send did not even match. So dishonest. Take your business elsewhere! Not only that, the vehicle was dirty. Inside had grass all on the seat and reeked of cigarette smoke. DO NOT SPEND YOUR MONEY HERE!

If you’re coming here even to just buy a few boxes plan on it taking at least a half hour they are woefully understaffed. I’ve been here half a dozen times and there’s never anyone around when I check out nor can anyone be found until someone happens to walk in.

Are you looking for great service? Professional employees? Then I suggest you look elsewhere. We had made an appointment to have a hitch installed on our vehicle. The next day we got a call to reschedule because they didnt have an installer available that day. Strike one for poor management. When the appointment was made, they had the part in stock. When I went to drop the vehicle off, the part was no longer there, but was shown in stock on their computers. Strike two for poor management I decided that I had already blocked out a portion of my day to get this hitch installed, so I asked if another location had the part in stock. YES! One only 4 miles down the road they said. I got the part, came back to the Altamonte location and was ready to hand over the keys. Oh, wait. that is the wrong part. ARE YOU KIDDING ME? Is there not a single competent person working at any of these U-Haul locations? Strike three! Needless to say I did not get my hitch installed. But all of this didnt come to much surprise. ALL of this nonsense happened with my dad about a month ago. LOOK ELSEWHERE FOR HITCH INSTALLATION!

With Moving at Hand and the stressful day ahead the guys at this location has made it a breeze from pick up to drop off... They even went above and beyond and gave me a ride to back home Thanks Nelson and Phill. I wish I could say I’ll see you guys again but unfortunately this is my last move thanks for all your help.

Great staff. The odometer had two extra miles on it that what was listed on my contract, and the staff corrected it for me. Thank you Dominic.

It was very good experiene and a smooth transiton. William was very profesional and attentive. Thank you

Over the years Ive come here twice to have hitch mounts installed on two different cars. Both times they wired my vehicle with the wrong wiring. And both times the rear passenger light/blinker went out as a result of the installation. Will NEVER return to find out if 3rd time is a charm. They do get one star for having a clean bathroom.

I waited an hour to get a trailer because they only had one person working the desk.

The WORST experience I have ever had!!! Horrible customer service!I was told I was getting charged a specific amount treyvonne at this location told me I will not get a after hours charge I can have it back by 7 am. And then return the truck by midnight And had to call into customer service because I could not login I then spoke with a Beverly in customer service who stated that everything was OK I was not going to get charged any additional fees then I woke up in the morning noticing I was charged an additional $20 I called and the general manager there was very rude did not care about the situation and says that treyvonne is not a manager but yet he’s the one who made that promise of no additional fees. He told me there was nothing he can do for me and basically your not getting a refund for a charge you weren’t supposed to get. So I contacted customer service having to speak to two different people ending in another manager and they finally gave me a refund. I will never go back to uhaul again due to this horrible experience and customer service from a manager at that!

Went here to get a propane tank refilled. Rung the bell as the instructions said to do by the tank outside. Waited over 5 minutes and no one came outside. I drove around to the garage and asked if someone could help me with the propane and the guy said I needed to go inside. I let him know I had rug the bell and he said it didnt work and wasnt able to go inside due to my child being asleep in the car. I drove back over to the propane tank and waited another 5 minutes and no one came outside. I called the number to the store and the guy who answered said they werent filling tanks right now due to lighting. There was no lightning when I asked what he meant by the lightning outside he said just come back in an hour or so and well help you. Save your time and go to HomeDepot or Lowes they always have friendly employees willing to help.

Went there on Saturday morning with a 9am reservation along with 5 other customers in line behind me. And, they had ZERO trucks ready for any of us. Then the store clerk sent us WAY to a different store promising they had a truck ready for me, got there and that store was not EVEN OPEN. EXTREMELY UNPROFESSIONAL, TACKY, UNORGANIZED AND DISHONEST.Moving is HECTIC enough, do yourself a favor and go somewhere else!

Fast and courteous service. Fairly easy to rent and be under way with your hauling vehicle.

I only drove 5 miles and they charged me for 3 gallons of gas. Shady place. Stay away. There are plenty of other locations that will not try to steal your money. Its funny because its all on my receipt. Charged me for 5 miles of driving and 3 gallons of gas. Not too smart.

Talk about amazing customer service! I called to arrange a move cross country and had many questions for the representative I spoke with. Her name was Carrie and she was just amazing! Very kind, patient, and knowledgeable. I have used this uhaul before and all of the reps are very kind and polite. Thanks for having such a clean facility and such kind employees!

I would never recommend this company to anyone.The gas is rigged on theses trucks,The worst experience with a truck rental,the truck I rented was a death trap! Breaks had an issue and the motor kept stalling,I had a scare like a nightmare.NEVER AGAIN! I do not recommend this company,bring your business to another truck rental company.

This place is a Scam. We rented for a 24-hour period. Our return time was due back at a time where the store was closed. So the employee told my husband to have it back by 7 a.m. the next morning since they couldnt check our truck in anyways. We returned it the same night only a couple hours past our due time since We were told that would be ok.We used the dolly which is $7 and when we returned the truck and checked it in online it charged us for 2 days (which should have only been 1 day) for the truck and for 4 days for the $7 Dolly which equaled to $28. We have been trying to contact the general manager of this location since Wednesday of last week and Melissa refuses to return our phone calls. We now have to escalate it because they want to steal our money and try and get away with it. Check your receipts if you rent from here because they will double charge you for the truck and quadruple charge you for the dolly. Better yet. Steer clear of this place all together. I cant imagine how many other people they have done this to and ignored them to return their money.

What a nightmare. The online reservation is a joke. Everything seemed so easy, until I showed up to get my rental. They couldnt find the reservation, then they told us we had to go to a different location. Then, that location didnt have the trailer we reserved, like we were told they would. The manager here was friendly, but the lady helping us at the register clearly was in a terribly mood before we started.U Haul totally screwed up this job. We ended up spending almost 7 times what we originally agreed to pay when we first made this reservation because people were waiting on us. Extremely disappointing. I called their customer service, and they were also very rude - no surprise there. They kept talking over me. When I finally explained to her what happened, she tells me that the second location had the trailer we reserved. I repeat to her for the fourth time that this is not correct. She just tells me shell have a manager call me, with an attitude. Go anywhere else.

I went to rent a U-haul truck over the weekend. I was assisted by Abraham and his coworker. They both provided EXCELLENT customer service. The nicest guys ever. The reserve a pay raise!

Nice Staffs , It was Easy to pick up the Cargo Van and return.But based on observation : Uhaul is ready is charge fines to customers if the vehicle was returned with slightly lower fuel but not ready to compensate if vehicle was returned with extra fuel does not seem right.I liked the fact that Uhaul staff mentioned this upfront.Summarize : Uhual Staffs were good but not Uhaul policy.

A tale of two cities, so to speak. The local stores (Austin, TX and Altamonte Springs, FL) have taken good care of me and helped when there were problems. The bad news is, all of the problems were created by U-Haul. Their computer system is like a low-IQ version of HAL 2000 that does whatever it wants, and nobody at U-Haul seems be know how to stop it. Everything I did via the U-Haul website or the call center was a disaster. They did not stick with any commitment they made without us (and the store managers) having to fight persistently for it. They failed to drop off my U-Boxes as scheduled, saying they could get to it a week later, so, after several hours on the phone speaking with several reps (on the day we planned to move), one of them finally told me that the only way I could get the boxes by the next day was to haul them myself. Fortunately, I have a truck with a suitable trailer hitch, so I picked them up myself, loosing a day off of my moving schedule. The computer charged us full price after we had been quoted 50% off of our second U-Box. The store manager in Austin finally had to issue a refund because nobody could figure out how to stop the computer from charging my credit card. The funds were unavailable for four days. Delivery of our loaded boxes was slow. U-Haul supplied wooden U-Boxes with no rain protection during Floridas rainy season. (I hear they are starting to swap out the wooden ones for metal ones.) From the time we dropped off our U-Boxes for shipping, it was about five weeks before we were able to schedule a time to access them at our destination.Again, a big thumbs up for the local store managers and their teams. They kept my experience with U-Haul from turning into an unmitigated disaster. I would not recommend U-Haul for an interstate move; but, if you use them for local activities, get to know the store manager. You may very well need their help at some point.

Easy order and return

If I could give this U-Haul less than one I would! I just called to ask questions to try to figure out the cheapest way for me to do a volunteer job picking up donations for some in need I never write anything negative but this gentleman was so very rude , When I first asked him questions of how many miles per gallon does the vehicle get the size of the tank hen couldn’t give me any answers he said the computer wasn’t working. I patiently waited and asked him questions on the price, vehicles, what is an unlimited mileage option , I have several places I have to go. He wants $388 and when I said that was too much I’m just doing volunteer work what are my other options he rudely said if don’t have your information and make up your mind just let me know? I said I am, I’m asking you the info I don’t have prices options n information ur vehicles that’s why I’m calling you and he hung up😲

Good: Staff is nice, no complaints there.Bad: U-Haul had damage that created a non weather sealed storage, they didnt inform us, but it was on the paper and they were out of the sealant or temper. U-Haul had damage that was also not marked to indicate it wasnt my fault. They put the stickers on after I showed them.Very bad: The trailer we used to tow a car blew a tire less than 70 miles down the road and as of now its been 4+ hours of waiting for uhauls roadside assistance when they assured us 90 minutes or less.

No manager on duty. There is 2 gentlemen working between the front and running outside to help on the 1st of the month. The line is outside the door. Totally unorganized. I waited for an hour last night and over an hour now just to be helped. It’s absolutely ridiculous. Avoid coming here - you will not be helped efficiently.

Trucks are rigged to hold the gas gauge from moving until it is full resulting in you spending an extra $40.00 of unnecessary fees for returning the truck

The customer service was good. I rented a uhaul from this location 2 times since 2016 and never had an issue. The owner is nice and helpful. I would recommend them for moving.

Manager is super nice and Nelson helped us out.

Usually in and out with a enough staff so the wait is not long. Rented for moving several times and the customer service is good. Trucks are in good condition and everything goes smooth with paperwork and no complaints.

I moved out of my storage unit and this location charged my card $100 a year later. A YEAR LATER! I wish this was surprising, but its not. When I moved out of my unit I asked the manager if I would be charged for another month, he said if I got everything out that day I wouldnt have to pay for another month because my billing cycle ended that day. I got everything out before the location closed, I let them know I was leaving, they charged me at the end of the month for another month of storage fees. When I called and tried to get it resolved they were less than helpful. I ended up just calling my bank and telling them to cancel the payment to uhaul. Now, one year later and with no warning, this location charged me for a month of service. Avoid this place!

Just picked up boxes but they were very nice and even offered to help me out to the car with my purchase. Nice people to do business with!

Although understaffed, the staff was great. When I mentioned I was moving appliances, the manager who checked me in pointed out the the 10 ft truck I reserved didnt have a ramp, which I didnt know. That definitely would have been a problem. Everything else went smoothly. When I called to let them know I wouldnt be back when expected, I was told its not a problem. Dropping the truck off took minutes.The price was reasonable. I would use them again.

It was a very busy weekend, but they did an excellent job getting customers taken care of. Staff all very friendle & professional. Nice new clean van, clean organized facility. Only drawback was having to return van to pickup location, guess its company policy.

Ive rented from this location on multiple occasions for my business and personal matters and have always been treated w/ the highest respect. Truck was given to me clean and customer service was exceptional. Ask for Melissa, shell treat you with white gloves. Thanks for the service.

Nice fast friendly service. Needed a truck quickly and they were able to get me one im less than 10 minutes.

I went to the wrong location, and thought I was right. I got mad at the Assistant Manager until I realized my mistake. He never got upset, and really did a great job, to the point of asking an employee to stay late so he could do the work himself!

God my move was a nightmare. That is until Zack help me out of the worst spot of my life by going above and beyond to help. Without him I would have been in a heap of trouble. Best help Ive had.

Had the truck I needed even without reservation. Its best though to call ahead.Friendly people and also can refill propane tanks.

This is by far the laziest and rudest customer service I have received, even the general manager has ridiculous excuses as to why they do not get things done. I will definitely not be using their services again. This place just cannot seem to get it together. The Apopka location is a completely different story, amazing customer service and friendly staff!

I was given an appointment time and when I got there they told me they could not install the hitch. They were supposed to be blocked off for installs. So a waisted day. Don’t go to this location.

This place was very kind and nice after a hell of a trip I had been thru. Was a relief because some uhaul are obnoxious in service.

Several vehicles sitting in the parking lot and they say they have none available for rent. Sent me to another uhaul facility to rent a vehicle for a few hours. Very odd.

Worse customer services.... returned the truck one day before I was supposed to... but left the key in my car... I talked to an employee and she said I wasnt going to get charged for an extra day as long I bring the key the following day .... which I did... but they still ended up charging me for 2 days even tho Ive been told I wasnt gonna get charged for those days

Chris was amazing. Helped figure out why the hitch wiring was fouled up and fix it. Very professional and easy going.

The employees can care less about you as a customer, I would consider going to Home Depot down the street

Very efficient and organized. They have everything you need for your moving needs.

This is been the worst experience ever. We rented a truck and a transporter , our debit card was run twice because their computer was too slow . Oh surprise ! We had 2 charges for a considerate amount. We waited 3 hours to get a hold of the manager to help us with the situation in the middle of our moving day. We had to reach customer service , finally got a letter from Jerrica Johnston from uhaul saying that Uhaul will not be sending in the autherization for settlement. ( our bank went ahead and released the funds from second transaction). And right next day when we arrived to our new home , we found that we were actually charged the same amount again. This is unacceptable and very unprofessional . We wanted to resolve the issue and the assistant manager on Sunday morning said that he could research but He will be unable to help at this time. We need to wait from Melisa ( manager ) on Monday. Mean time we clearly explain that we had some major expenses with our move and we have been on the phone with uhaul since Friday . They added more stress to our moving situation . If we return the truck they will forget about our case and never call back ... who is returning or money??

Great. But, I got there first thing in the morning and wanted to pay cash and their registers had no cash in them. Should be done before opening.

I would rather strap my furniture to my back and walk it barefoot across hot pavement than do business with this Uhaul - The OWNER, yes OWNER is nasty and ego-centric! He blocked the through-way behind his building preventing access to and from other businesses and the community. I was leaving work and stopped in the shopping center to shop in a neighboring store - instead of going out to 436, towards I-4 only to make a U-turn on 436 and make a left on Weathers field - I used to through way to get straight tho Weathersfield - except I encountered a 14 foot box truck pulled across the lanes of the through way. Not realizing this was the owners passive aggressive way of dealing with speeders, I parked and went inside to see if they could move the truck an allow passage. The OWNER of this business explained why he parked the truck like that. I empathized with him - since I live around the corner from his business, and people cut through my street all the time, its a 25mph and some people must be doing 60! but I assured him I was his neighbor and not part of the problem - he still refused to move the truck saying with very poor grammar, I AINT MOVIN THAT TRUCK... Well it was a long day for me, and I didnt feel like arguing with a grown man that uses the word AINT in a sentence. So I noticed on my way in that there was enough room behind the box truck to get around if the free standing 2 wheeled trailer wasnt in the parking space behind it. So on my way out I picked up the front end, and wheeled it over to another space. Some jag off employee (sorry he was probably just doing what his jag off boss said to do) comes over to me as I am getting in the jeep and says HEY THATS NOT YOUR PROPERTY - knowing full well that I am dealing with the type of people who will stand in front of my car preventing me from going on my way if I give them the slightest bit of attitude, I tall him - nah its okay the owner said if I can squeeze through to move it over. He believes me because well he was hired by a guy who thinks aint is a word - but goes on the radio to make sure as I pass the truck and make my way to freedom. Hey you lied! he says - so I say yeah I guess Im a liar, and your boss is a jag off!!

Great service, fast and easy!! Thanks to the customer service, the lady was mega nice!!

The staff was nice, and did what ever they could to help my situation. But the short story is theyre 5 ft wide trailers are only 52 inches wide would you put me in a bind for what I had to haul

Ive rented moving trucks from this location before. Its always been slow and sub par service but this latest episode was the last straw.On the morning of April 23rd, 2011 I called and asked this location to install a hitch with a 2 inch ball on my Mustang. Realizing that they probably wouldnt have the part in stock I had no problem with them giving me an appointment of April 30th, 2011 at 10am. I was going to pick up a boat I had purchased in Wildwood early Sunday morning so I had to have this hitch installed by Saturday at the latest. They assured me they had access to a hitch that would fit my car and they said they would order it if I paid upfront for the part $119.95. They charged my card and I assumed a week would be plenty of time for them to get this hitch in. (I had no idea at the time but this hitch was located at their Ft. Myers location).I showed up at 10am and told them who I was and what I was there for. The guy helping me starts clicking away on the keyboard for about 15 minutes. By this time I am getting annoyed that he hasnt said anything. He finally says, it looks like that hitch never made it here. Its still in Ft. Myers. Do you want to go to that location to get it? Trip distance: 208.18335.0 mi Time: 3 hrs 22 mins. I tell him, yeah right, that would be $100 in gas round trip. When I asked him why no one bothered to make sure this hitch had made it here, he just said, sorry dude, huahua. I dont work during the week. I then told him that he had really screwed me because no one else would have this hitch in stock. He then called 4 hitch places in Orlando and they all told him, yes they would have to order that hitch but they would gladly install it when it came in.I should have just called a real hitch place that needs to give customer service to stay in business. The only thing he offered was to refund the money on the hitch. Which does not come even close to making up for anything. I was there an hour and have no hitch so I cannot pick up this boat that I have purchased and Sunday was the last day I could get it. I pointed out they had an equipment reservation guarantee on the wall with no asterisks on it. It said, right equipment, on time, no exceptions. They guarantee it. He then explains to me that hitches arent equipment.I got really lucky (I googled truck rental) and the enterprise commercial truck rental place had a truck with a hitch I could rent and they closed at noon (by this time it was 1130am) So I rushed over there, it ended up being $207 for the rental with insurance, $32.00 for a 2 ball, and $45 for gas.U-haul hires lazy people and then does not require them to give you any customer service whatsoever. Good luck renting anything from this location. They do not honor reservations and then can certainly charge your card quickly but do not do anything else quickly at all.

Been here several times, always fast, friendly and reasonable prices

Nice professional staff Experienced so they eliminate issues before they happenTrucks vans trailers propane packing material

Not the friendliest of people but well run facility

Everything was very organized, quick service and very nice employees.

I can honestly say I rented from this location several times. Never had an issue. Reviews dont represent the overall experience bc most reviews come with poor service and unhappy customers. They work with tons of ppl and more than half dont leave a review I was one until now. If that changes this week I will let you know.

They always have what I need LOL

Go here if you dont want to get our stuff out of the storage unit. Paid on the 1st of October and could not get in all month because they were to lazy to take the lock off that they put there.

Very very very bad customer services the manger melissa was very rude i would never come here again

In and out good customer service

Find gas for my grill after going every where looking for gas the only one that have plenty to refill..

Good place to rent a truck!

Trucks are rigged to hold the gas gauge from moving until it is full resulting in you spending an extra $40.00 of unnecessary fees for returning the truck

Always prompt and courteous

Horrible place!!!!! They double book and the manager is either racist or just plan rude. And they will charge you for the littlest thing. What is the point of having the insurance.

Very crowded, they need more employees on the weekend.

Horrible experience.

Very quickly in and out!

Always helpful.

Friendly and helpful staff

Nice people!

Update your address

Good trailers

Dawson service