Thanks for my new phone case, excited about my iPhone 13 Pro Max! Staff was helpful and friendly and I didn’t have to wait in line for one second!

Im moving my service to att from other carrier. I had a very bad experience dealing with customer support and then the store personnel. Nobody knows whats going on and what to do. Everybody has different way of escaping with the customer issues. I went to the store to get a SIM for my phone, apparently I ordered a SIM and the SIM is delayed. I asked the store personnel to cancel the SIM I ordered and provide me with the new SIM so I can activate my service. He said no can do, not literally but sounded that way.. He told me that I have to wait. I called the customer service, they told me that the store personnel could canceled the SIM order and should have provided me with the new SIM or at least called in for support. I would appreciate if they would go extra mile to satisfy customer needs and not let down the customer and let the customer leave the store without resolving their issues. Looks like they have all the tools to do their job correctly, but dont want to try hard or just dont want to help the customer. Very bad experience of switching service. It shows lack of training. Im a positive person and would like to see better service

Abbey was incredibly knowledgeable and helpful with all of my questions and concerns and she kept a smile the entire time and was patient as i needed some important information from my phone that i traded in and she was willing to go above and beyond to ensure i got the exact color iPhone i wanted and requested! Shes amazing and she deserves a raise!! Not because she helped me but i watched her do the same with other customers and she took pride in her service to AT&T customers!!!!!!

I wanted to share some outstanding service on Sunday, January 31, 2021 from Michael at this store. I had to re-activate an older model Samsung phone for my 84-year old mother who is on a limited income. Michael was able to work around a number of issues that otherwise would have forced us to purchase another phone. Im sure well have to get another phone when this one finally gives up, but it was so helpful for him to use his many years of expertise to successfully get this phone working for my mother. If you go to this store, I recommend you see Michael for all your needs.

I came in asking to set up a new account and buy a new iphone. The man upfront was extremely rude to me, i asked if there was a direct line to call the store and he said no (since when does a business not have an operating phone?). he had a terrible attitude and he just didn’t want to help me at all, i had to walk out. i went to a different location (duluth) and the service there was a complete 180 compared to the service i experienced at this location. terrible experience and customer service.

Everyone was Amazing and very welcoming. Abbey is very kind, she helped me get the best plan for me and was patient while I made my choice.

Abby at the North Point Pkwy store in Alpharetta, Ga. is well versed in the products. Her assistance is welcoming and her service skills are excellent.

AT&T retail store representative was very helpful and interested in helping us to make our store visit a pleasure.

Sergio Martinez was SUPER helpful and answered my myriad of questions from beginning to end, and got me to close the deal on a new phone, after Ive been resisting decent cellphones for years! He even help me set it up and helped with setup issues after the purchase! Excellent! Keep up the great work!

Michael Rivera at the Mansell location was excellent. He had superb customer service and the was very patient with us. He made our experience very smooth and easy! Definitely coming back to see him

Great service very fast and friendly no hasslesAbby and John were both fantastic this will be my go to ATT store

Awesome service! Micheal took care of all of my needs and was very polite. Would highly recommend going here!!

Very helpful provisioning the phone as the email stopped working.

Great experience at ATT with Michael.He was professional, patient and very pleasant. He clearly provided promotional details that would save us money monthly while meeting the individual needs of 3 mobile phone users.Thank you Michael!

Sergio Martinez was awesome!! As a person who works in customer service, I understand the value of it. Sergio was quick, respectful, and knowledgeable!

Best personalized customer service!Alex, the manager, and the whole team was very attentive and patient!The store has perfect lighting and ambiance

Abbey was phenomenal. She was very professional, polite, thorough, and helpful. She made it easy and Im so happy with my purchase.

Ultimately dissatisfied with the customer service. They don’t know what they are selling and basically sells you things and afterwards you have no customer support.Bought an iphone and wanted to unlock it, as I was leaving the US in a few days, they told me to go to the Apple store, which I did, Apple store employee said that they don’t unlock phones. Went back to At&t they told me that I just need to send an email after 14 days, took pictures of IMEI codes etc.No response to my emails, when I called them, they said that they can’t do anything, that I need to call customer service, did that and they told me that info which I got from the store is wrong, and while I was speaking to the customer service they dropped the call.If you can, avoid At&t, especially in Alpharetta, Georgia.

Abbey was absolutely amazing! She did an awesome job explaining everything to me and Was thorough and patient with me through out the whole process. Best customer service I’ve received in a very long time!

Consultant Abbey at Northpount ATT was awesome. Helped resolve set up issues. Thanks!

My phone was not charging properly so I went to AT&T for them to check it out. Although they don’t normally fix phones on the spot, Jeremy went above and beyond to fix my phone and now it’s working. Thank you JEREMY for excellent customer service. He deserves a raise!

I would highly recommend switching carriers if this is the AT&T store you’re planning on going to.

THIS PLACE IS AMAZING!!! EVERYONE HERE HAS SUPERB CUSTOMER SERVICE! & THE MANAGER, OH MY GOD, HE IS EVERYTHING! HE MAKES SURE THE WORKERS GREET CUSTOMERS AS SOON AS THEY SWING THE DOOR OPEN! I WISH I COULD GIVE 10 STARS! KUDOS TO AT&TS 7900 N. POINT PKWY LOCATION!!! IVE BEEN IN GEORGIA 3 YEARS NOW & THIS IS THE 1ST PLACE IVE BEEN THE WHOLE 3 YEARS & THE CUSTOMER SERVICE WAS IMMACULATE!!! THE BEST SERVICE IVE HAD!!! THANKS AT&T U GUYS ROCK!!!

My mother and I frequent this store often, specifically when we have questions regarding our business line. We are always greeted with smiles and met with efficient, respectful and kind professionals. Any time we have a question pertaining to our service or any charge they sit with us and thoroughly explain what it is we’re paying for.Personally, visiting this location always eases me. I know I’ll be taken care of and that my phone service will be optimal. Moreover, some of the staff is bilingual a service my mother appreciates being that she only speaks Spanish.

Went in to ask for guidance on syncing Samsung email on 3 devices. Michael was very helpful and polite.

Ray was marvelous!

Great service, answered all my questions, and got me started on the perfect plan and new phone to the tune of smooth jazz. One of the best stores Ive visited.

Quick service and very helpful staff.

Michael was a pleasure to work with. He was extremely knowledgeable and helpful. Give this guy a raise!

Pretty good service, have to wait some due to lack of agents at the store. Overall pretty helpful.

Barely any workers very slow at attending

Great service at this location, friendly people

Jideeeeee was fantastic! Took his time to help us with our situation. Great kind person. Great customer service! Will drive to come back if need to buy anything from att. Thank you

Unless you are a new customer or they are able to upsell you, the customer service is the worst. Totally ignored. Once they knew we were trying to resolve issues we were completely ignored, even by the manager. He assisted 3 sets of people while we sat there waiting. I am adding to this review. Went back & waited over an hour for the manager. He did assist with the issue & hopefully things are worked out now. We shall see.

I was very impressed with their customer service. Manager Bill and his team is doing a superb job. Compared to some other AT&T locations this one is way better. 5 Stars.

The Asian girl that works at this locating is RUDE, has a SMART MOUTH and talks over customers when THINGS DO NOT GO HER WAY. She yelled across the room at a customer then started in on me for a mistake she made. The management needs to manage this girl before she causes more issues with other customers. I am sure she has a history of this attitude.

Stopped buy today to buy a iPhone 11. Salesmen was to pre occupied to stay and show us the phone.Always looking around and at one point walked off when he found out the phone we wanted was not in stock. Will not be returning. Went to ATT on Old Milton. Great folks, did a great job, and we purchased the iPhone we wanted. Old Milton now has my business and Mansell Rd (which is very close to my home) will not see me again

I went here around 5 years ago, and I told them I would write a good review. I was not being a great customer, but Dan was patient and very cooperative. He probably doesnt work there anymore, but he deserves a promotion. Im sorry it took so long to write this. Thank you again.

We had the pleasure of dealing with Rob. We did have bit of a wait and it is kind of annoying having an individual on payroll thats only purpose is to check people in. Waste of money and its a disruption of operations. Get a ticket puller like the old days and get another sales associate. But back to the main topic, Rob was awesome. Very nice and easy to talk to. Talked me into the S8+ and after playing with this phone Im super happy with my decision. Thanks Rob!

I love this store! Everyone is always friendly and very helpful.

Got all my devices there ! Nard gave us a great service and I went back for all my family. Great service but it does get busy even on some weekdays, so be patient !!

I just came in the store today and all I was interested in was this guy I saw, he was a manager or something but he was really cute... his name was JohnBut they were two guys that attended to us an they were both nice and sweet. John and Travis

The sales team does not know the products they are selling and the manager assumes everything is the customers fault.

Great job John! I thought you did a perfect job representing the company.

IF I COULD GIVE ZERO STARS, I WOULD!! DO NOT, I REPEAT, DO NOT GO TO THIS STORE!!! TERRIBLE CUSTOMER SERVICE, TERRIBLE EMPLOYEES AND MANAGERS. KEITH, THE MANAGER, WAS UNPROFESSIONAL AND COULD NOT HELP. I WILL BE REPORTING TO BBB AND FTC.

Horrible customer service experience. Wanted to return a device, which was purchased (upgraded) at an authorized retailer (Old Milton), but was UNABLE TO RETURN TO A CORPORATE STORE. Dana, the customer service rep was nice, however, we had to call AT&T support to get answers - and I was told to return to the auth. retailer to return the device.Why would I have to go back and forth? Why is it the burden of the customer to do all the work?This experience makes me consider other carriers.

Either the staff assisting me was incompetent, or he purposefully gave me the wrong information. I asked about splitting off from my parents line and opening my own line. He told me they had to call in and give permission. My parents called and were told they didnt have to do that at all. He also told me there are no student discounts. After I left, I went online and check and there were definitely student discounts, and I definitely qualify. Dont trust these people and do your own research. Because of this experience, I will be opening a line with a different company.

Peggy is always so helpful! If I ever need anything, she’s my go to gal!

Nice store. Friendly staff. Waits are too long. Good luck getting help in a timely manner. I had to set up and appointment to return an item. and the time that it took to set up the appointment, I could have returned the item. Pitiful.

Employees use shady tactics to up-sell you. I walked in looking for two lines, one for my phone and one for a phone I want to buy for my wife. Suddenly theyre telling me theyre going to bundle in a smart watch and a tablet. I explicitly told the employee I dont need those extra devices. He made it look and sound like I was getting some great deal, but never mentioned Id be paying for an additional two lines. I rolled my eyes and just went with it since my wife was glaring at me by this point (haha I know, I should have made sure instead of letting her rush me). Anyway the point is that once the first bill came, I found out I was being charged extra, way more than I originally budgeted for a phone bill, for two devices that are pretty much obsolete. Be careful, dont let these leaches up sell you. They will try to make you buy the leftover obsolete technology and hide it in the fine print. Then you wont even be able to return it without a $45 restocking fee. I will never do business with AT&T on Mansell Road again.

Great Staff, very helpful in a consultative way.

Be extra cautious with what youre being sold.. Make sure you read it all through and dont just go by what the rep is saying.. Learnt my lesson the tough way and had a horrible day allday yesterday to correct the mistake I did - trusting the sweet words of the sales rep over there.. Do your own research and trust no one other than you! Worked with a rep(dont feel like naming his name but he knows who he is if he reads this) who sounded all sweet initially but messed it up big time! I went there to have my phone upgraded and for no good reason was pulled into buying a stupid internet upgrade plus uverse tv bundle by convincing me that it was only 10$ more than what I pay currently. I then get an email from att saying that my next months bill is going to be double what Im paying currently!!!! I had to find that out myself and I had to spend half a day at the store to get it corrected and at the end of it all, some online customer service representative upgraded my internet for no upcharge as a sorry to what their store rep did to me! I even sent a text to him that I was upset and he in turn apparently was mad that I called him dishonest! Me being me apologized coz I dint want to hurt him and I get no reply to that! If this is what AT&T represents, I feel that I dont belong with AT&T!! Nor do any other customers that still have a little trust remaining in humans! Id rather trust a computer than Id trust anyone at the Mansell store!

This is an ideal shop if you wanna make your career as a crook. They just about train you right. I was totally ripped by stores crook management and got sold on for BOGO plan offering one free phone if I cancel my existing service (Which was about to get expired for Internet and UVerse) and take it on my wifes name. Its been eight month and never got a penny back for my free IPhone. Everytime I call their office the Manager is either at lunch or stepped out. What a great job I tell ya!!! Getting paid for ripping innocent peoples hard earned money. Never ever go to this store, total liars and scammers.

Great customer services and very friendly.

I worked with a gentleman named Lacy who was very helpful.

DO NOT GO HERE - the wait was ridiculous and when they finally got to us they were completely useless. I would give it a negative star if I could......

I must say “very good” customer service interaction among all at&t stores I have visited!I have got good response and got required details for at&t internet fiber connection. Service is too good compare to xfinity!! I had horrible experiences with xfinity but not with at&t so far!!

I had to stop by twice in one day and was treated with respect and great service each time.

BJ IS SO HELPFUL AND DID ALL I NEED!!

They cant help you with cable and internet existing account. They just handle mobile phones and new accounts for tv and internet

If I could give them a zero, I would.A few weeks ago I went into the Mansell AT&T store at North Point Pkwy because Direct tv kept cheating me and I’d had enough of it.My bill had doubled and they kept extending my contract without my knowledge.Tam ( a supervisor at the Mansell Store ) told me he could switch me to U-verse and get rid of Direct tv once and for all which was a godsend to my ears.But ...I was told I would have to pay 169.00 to get the last bill paid but he would credit it back to my account and pay U-verse with it.By then, I was willing to do whatever I had to do to get rid of Direct tv once and for all. AT&T owns direct tv so they had control over the whole mess . He NEVER took care of it and direct tv is still hounding me for money and Tam says he can’t do anything about it now.So I gave him 169.00 very grudgingly but being assured I would get it back .All i had to do was call direct tv 2 days after disconnect and cancel direct tv which i did.I continue to get bills from direct tv that are almost 400.00 now and today on top of that , U verse cut me off for not paying a 130.00 bill that should be a plus 39.00 credit right now.Tam threw me too the dogs today when I called him.Tam told me today i should’ve called him earlier because now i can’t get my credit back.Why didn’t HE take care of it the day I was there when I paid him ( AT&T).?First off.... I just got my first bill a few weeks ago and second ...he said nothing about a time limit as my first bill was just due.So now I have no tv again and a lot of big bills I don’t owe and no help from Tam or the MansellAT&T store and on top of that, he blames me for everything saying i didn’t cancel Direct tv ( which i did and he was suppose to do it for me anyway because we were closing the account ) and also they won’t give me my money back OR my credit After I paid for it in cashMy U-verse is cut off,,,,I have a 355.00 Direct tv Bill and he kept my money and now he says it’s up to me to pay a bill I don’t even owe.This is what you get when you deal with Tam at the AT&T store on Mansell.Oh... and they told me I had every movie channel except for hbo on my new U-verse and that’s a lie too.This is the 3rd time AT&T has done this.I paid it in the store IN CASH THE DAY I WAS THERE. I haven’t had DIRECTV for three months but I’m still being billed for it and the reason I paid the $169 was to get out of DIRECTV contract and into their new contract. I’ve told the story so many times, even I can’t believe it anymore.They blame me for them not doing their job.They do the same thing over and over again .Don’t trust ANYONE at Mansell or AT&T... period.There’s lots more to the story but I just don’t have the patience to talk about it anymore.I’ve been back to that Mansell store more times than I can count.I should have my own personal parking spot there by now.I’m not going back.David

Extremely poor customer service - the worst AT&T store I have encountered across the country. Forget phone calls - Ive tried 10x over the course of a few days - not once did they pick up. If you visit the physical location - the staff is full of misinformation that they seem to make up on the spot (I confirmed this by calling AT&T Wireless directly - it was astonishing how wrong the staff was). Follow-up is lacking as well - I was supposed to receive a receipt via email because the systems were down, that never happened either. Do your self a favor and visit a different store!

Professional knowledge and kinder.Also fast processing and enough inventories.

1. They never pick up the phone to assist you (1 year periodic calling approx. 10 times called)2. Their representatives always seem rushed and if you are not buying anythingthey push you off to the back....where someone makes you feel like they are doing you a favor.3. My other half went down to get some help with her phone..was locked out of her phone!!!!4. unprofessional inexperienced read other reviews that agree with this review5. go any other customer service center BUT THIS one on Mansell

Nard is a good representative and looks out for his customer. The store is quite busy even on a weekday so expect delays.

Very helpful staff. Goes pretty smoothly, if the line isnt bad.

They got it right this time!!!! Thanks Donavan.

Good service

They said they are a higher corporate store yet their system doesn’t work. Waste of my time driving there when I called first and checked with them.

We went into the store tonight and left with two new iPhones, two iPads (when you upgrade you get an iPad mini for $99!) and a positive, funny, after-date-night memory. Bobby is hilarious, competent and knowledgeable - thank you!!!

Friendly staff. Goes above and beyond to accommodate customers.

I got called a LIAR to my face by Lacy at this location. They gave me a sim card that was blocked by ATT and I went back to get a new sim card. The dude said you didnt get that here. Really should have just said let me help you get that fixed. Unfortunately I have to use them because they are a block away from work so when we need something immediately I have to go there. curse you ATT and all your existence.

Abysmal customer service. Typical.

Overall, a good experience.

Rude and extremely unhelpful. Save yourself the trouble and go with a different provider.

The staff is very rude. Their bed side manner is lacking to say the least. I had a car accident so stitches on my head were showing, the associate told me my scar takes away from my looks, how dare you.

Appointments Are PointlessI made an appointment online because I knew there is always a wait at the AT&T store. It is now 11:55 and I still havent seen an agent with employees roaming around aimlessly!Horrible customer service and I hope for their sake that theres no survey!

Absolutely ridiculously horribly slow customer service. I pity you if you have to come to this store.

Like the commercial says terrible Wi-Fi

Ported from T-mobile effortlessly 🙂

I was treated as a real customer unlike the other AT&T store at 580 Holcomb Bridge Rd #6, Roswell, GA 30076.

Go to the store only if you have hours to kill. Very Poor customer service. We waited for about 45 mins to talk to a rep inspite being 1st in the waiting list.

Almost the worst customer service I have seen. What company tells you to drive 45 mins away to replace an item for warranty? If that is the case you should tell them BEFORE they buy the product from the store.

Horrible customer service from start to finish, even worse than what i had expected from AT&T.

Excellent Service

The store manager is extremely rude and incompetent. At one stage I had to have the store manager talking to customer support with me to resolve and issue which did not even get resolved. Will avoid this location in the future.

Wait 15 minutes + to speak with a representative.

All ways some one direct to you went you step in , professional and friendly

Great service!

Great customer service

Always busy - make an appointment if you can.

Clowns. Problem after problem just to pick up a corporate phone ordered through employers AT&T portal.

Got my question answered.

THE MANAGER JOHN WAS SO RUDE, HE TREATS HIS CUSTOMER LIKE DIRT. I AM NOT COMING HERE ANY MORE AND I SPEND 900 A MONTH AT THAT STORE

Tyran was AMAZING!!!!!!!!

The Best!!

Very helpful!!!!

Got my aria there

Congratulations the staff that attended us very friendly and helpful and the promos very good.

Although it seems strange. The internet in the store is slow. They did not help me since the system did not charge, wait more than 10 min, it did not open, I left the store for that.