Im a member with OT for few years now. They recently introduced a charge of $10 to loan a heart rate monitor. We are paying $120+ for the class and paid $120 for the monitor. IF you forget one day, you will end up with paying this fee or workout without one. I called up other OT centers and they charge $5, But this center wanted double that. I even didnt cancel during pandemic, just out of courtesy. Looks like OT wants more of your money. Life happens and we all running around and may forget this tracker. This never communicated via email or any means. You have to learn this charge in a hard way. This totally makes me think of cancelling the membership.

Excellent first class … I was a little anxious walking in but everyone at the front desk was amazing. Jasmine walked me though everything and answered all my questions and German (instructor) walked through the equipment and class routine. Everyone immediately put me at ease and the class was outstanding. Overall a much better experience than in the past when I tried the huge gyms.

Me and my husband enjoyed working out at OT. However, when canceling the membership, it was a nightmare! Its like they never want to let you go. We had to jump through hoops to get our membership canceled - first call them, then email the manager twice, then personally remind the onsite staff twice. The email was done well before 30 days however they said they had already run a charge for the next month so we had to do one more month of OT. Finally when we left thinking we would not be charged again, the membership fee continues to be charged to our card well beyond 3 months of us discontinuing. No calls have been returned and membership canceled. I had to dispute through the credit cardcompany which means I have to check every month if they charged me and dispute. I would NOT recommend this place for reasons stated above.

Good coaches and amazing fitness studio for getting back into shape.

Im so glad that my daughters pushed me to get involved at OrangeTheory Alpharetta! Amazing workout, amazing staff & wonderful atmosphere!

I cannot say enough positive things about this place! At first, I was really hesitant to join because I am very overweight and I was scared of feeling intimated if I couldnt keep up with everybody, but honestly, after my free trial class, I signed up immediately! The coaches and staff made me feel so comfortable! They really know how to motivate you to push yourself and they always show a modified way to do an exercise (which I appreciate). I dont know why I was scared of feeling intimidated by others? Even the members are amazing! They gladly welcomed me and are super encouraging. I am so thankful for Alpharetta OTF! If youre thinking about trying something new to push yourself, this is hands down my #1 recommendation! Your first class is FREE so you have nothing to lose.

What they are introducing they don’t provide.When I asked you did you introduce in your trial class the person said it was just like that.No need to do that.Please ask them to write what they are going to provide.

I love that I show up, check my brain at the door, suffer through a fantastic workout and leave feeling amazing! It has transformed my body! Im addicted!

I love that I get guidance on what to do at each station. The lack of guidance was always a barrier for me in joining gyms; I felt too intimidated by the machines and equipment, and how to use them. But at OT, I dont have to worry about that. I also like that while there is an air of friendly competition, I still get the sense that everyone in class is working toward the same goals. They are normal people just like me (as opposed to like elite fitness people), who are taking control of their health.

It was my first time coming to OTFA it was great 60 minutes workout the coach g he was very positive no body shaming. Plus the others that where working out do not judge me. I well be trying to come to the 10am-11am class.😅

Ive been attending classes for three months now. The coaches are awesome. This is truly a HIIT workout. Social distancing is observed, equipment is wiped down between each person and the staff does a deep clean after every class. Specials are happening for the new year. Check them out OTF- Alpharetta

Avoid this place at all cost. They do not care about their members and only care about money. Extremely disorganized and mismanaged. Do not give them ongoing access to your card because they will unjustly charge you and then after charging you tell you that they will train their staff more next time but there’s nothing they can do for you. Seriously, not worth it... find somewhere else to work out.

Otf is gold !!!! Best place to lose weight.

I love the energy of the club and how upbeat the environment is. Coachs are always supportive and as much as they are pushing you to give your best they wont force or pressure you to do things you do not feel prepared for.

This was my first workout in almost a year, honestly I was nervous I wouldn’t be able to keep up! Coach was not only encouraging and supportive throughout the class, but he challenges you to push yourself to achieve your goal! Even though it was a group environment, which can be intimidating, everyone made you feel welcome and comfortable! I was able to go at my pace for my body and still get an effective workout! The staff was extremely friendly and accommodating when I needed to adjust my first class since I was sick. When I finally could come in, they were absolutely wonderful and welcoming! Highly recommend!!

I like that I am able to work at my own pace but I still feel pushed and motivated. Having the stats on the board makes me more aware and I tend to push myself a lot harder since others than see. The coaches are really supportive and I like that I am able to do alternatives. Staff is amazing.

The Alpharetta team is awesome! Thank you for the job you do each and every day.

I like how I get a diverse workout every time I go. We get a lot done in one hour!

I loved my first workout. My coach was awesome and very personable! I thought I would never be able to make it through a class there but with guidance on not over training it really helped me to make it through no problem! I love this program and Im happy to have a membership here.

The coaches are top notch. They always know how to get just a little more out of you! And the staff is friendly and welcoming. I would highly recommend this Orange Theory to anyone.

Marjorie at OT App support was a great help! She was prompt, professional, and took care of my syncing issue quickly. She is super friendly! Thanks Marjorie!

Had great experience working out at the location but beware of their policies at time of cancellation. They will squeeze every penny out of you even if you are not using the service. They require you to come to location and sign a form and give a 30 day advance notice. Otherwise be prepared to be billed month after month. Compare this to a simple sign up process in zillion ways instantly to get started. In a nutshell, be prepared to continue to pay for unused service for few more months after you decide to cancel the service. Wish they had a better cancellation policy. Other than that coaches are friendly and nice and had a great time working out.

One of the best studios I have ever been to in my life! The staff and programming are great! This studio is great at scaling workouts to make them safe and effective for each and every member. My wife and I have been going for over a year and now have all of our co-workers coming as well. Orange Theory Alpharetta keep it up!

Dope location with a fantastic crew. Phillip the trainer was legit the best trainer/coach I’ve experienced. Definitely be back for more.

The staff here is the best Ive ever experienced! They create a client experience second to none and they truly care about everyone who comes through the door. Their coaches are motivating, fun and they care about ensuring you get the very best out of your workout. Couldnt recommend more!!!

Good as always

Very warm and welcoming environment. I felt comfortable from the moment I walked in. Had 4 great first sessions and appreciated the motivation from the trainers. Classes are very well organized and the trainers gave clear instructions and pushed me to dig deeper to achieve results beyond my expectations. Cant wait to return soon!

I like how they push you and it’s a complete workout. It’s more than I’d do on my own for sure. I would give 5 stars, but the folks at Johns Creek beat them out. Much more upbeat and fun at the creek, especially Phillip and Natalie if they are still there. Also, the microphone is a little hard to hear at Alpharetta compared to Johns Creek.

I started Orange Theory in April of 2018. I absolutely love this workout program. I am never bored and in constant motion. The workouts are not redundant. The Alpharetta location is convenient and the staff and coaches are absolutely wonderful.

I love the workouts because of the high intensity quick changing activities. It keeps my heart rate up and the calories shedding. The coaches are motivating and give clear instructions on the exercises. It’s a great high by the end of the workout!

I purchased a package at the Roswell location and used all my classes and loved it. I then moved and purchased a new package at the Alpharetta studio. And I recommended it to so many friends. I used a few classes and then injured my back during one of the exercises. I had to stop exercising and go to physical therapy and rest. I wasnt able to exercise again for a little over a year. When I wanted to go back to OT and finish my package and purchase more I was told because it was over a year that they expired. I explained the situation and even called 2x and asked to speak to the owner. I did not get a call back and was told by the manager that they would not refund my money or allow me to use the classes I had purchased. Needless to say I was shocked. Why??? Why wouldnt they want me to use my already purchased classes especially knowing that I would purchase more. I even called corporate and left messages with no response. Its a fun and good workout but this treatment was terrible.

I never thought I could do an hour of high intensity. But they make it work. The hour flies by. The group participants like the instructors are all nice people but there is little time for chit chat. Its quick and intense.

The workout is focused and intense. The classes are structured and varied, so I do not get bored nor can I back out of pushing myself. It is all about monitoring your heart rate to burn calories and build muscle!

Had a great first experience trying Orange Theory at Alpharetta and have signed up to keep coming back!

Coaches correct form and personalize workouts for individuals based on fitness levels. Tough to do when everyone is doing same workout. The reviews targeting fees are unfair, policy states when you can cancel and when youre too late to enter a class. Plan better and only select classes you know you can attend. Front office staff is the best of any orangetheory(7) Ive been too.

The Best Studio! The coaches are amazing, friendly, welcoming and willing to help no matter what. So glad I joined!

The Alpharetta team is so welcoming! Every coach I have worked with is energetic and encouraging. The workout is tough but they get you through it.

I can always depend on a good sweat (and workout) at OTF. This particular studio is very high energy- and the coach was awesome! Will definitely come back when Im in the Alpharetta area.

Awesome staff, all there to support and motivate. Advice and alternative exercises are given with ease, and the contamstly consign routines keep you engaged and working hard. Awesome.

Love OrangeTheory. Lauren is a great coach, keeps me on my toes and reminds me I can push myself. Awesome, 60-minute workout that makes me feel energized and excited to come back.

I love OTF! The workout is fun, challenging, and supportive. I can tune out and follow the prompts and know Ill get a great workout every time. Great coaches and staff as well. Highly recommended!

Every workout is different and a new chance to do my best. The coaches are supportive, as are the other members. Even though I work hard, I leave feeling energized and looking forward to the next time.

Friendly staff and fun work outs. Even for a begginer like me it was great.

The work out is never exactly the same and there are modifications if you arent a true athlete or you have a little wear and tear in an area!!

I love these classes, and the staff is extremely helpful.

I was pleasantly suprised by how well I was treated by the staff. They are warm, friendly and the facilities are very clean. I signed up and I truly look forward to creating my new me with them.

What I like: Being able to schedule via an app; calendar reminders; workouts are varied; ability to see if I need to push myself harder to spend more time in the orange zone; seems to work out entire body; nice staff.

I workout at places all the time all over Georgia based on my schedule. This place fails to help you with Nutrition or accountability :( I have been a member here for 6 months and not one person has reached out to me about my goals. I was sold and tried to cancel and couldnt

Love OTF Alpharetta!! Super friendly staff and super great workouts!!

Amazing gym with amazing coaches! Great place to start or restart your fitness journey. Love this place.

Fantastic workout, great facility and instructor. Highly recommend!

Always a great workout!! Staff is friendly and caring!! Love the workouts here!!

Best place to have a workout. The staff and coach are friendly and very good in what they do. Love it.

The workouts are intense but very doable! The trainers are fantastic, friendly and very approachable.

Very bad customer service when you want to cancel beware ... read their fine print policies .. they need a form signed in addition to the cancellation request and signed by their manager Claire. If you dont get that step right they keep charging you based on their billing cycle and they arent cheap or flexible in any way to bend this process. I got charged for 2 months for no apparent reason even after I sent in my cancellation notice 2 months prior just because the manager didnt sign off in it. What a waste of money ! Would never step in to this alpharetta facility again !

Not sure when the other people below went to the Alpharetta location but this is by far the BEST staff I have experienced at any OTF location. I have been going here for about 4 months and LOVE it!! All the trainers and desk staff knew me by name after the first two weeks and I could not ask for a better workout :)

Great total body workout that is differnt every day, but consistently a challenge to my body! Orangetheory is easily the best 1-hour you will spend on your body!Love it!

I see Im not the only one dissatisfied with this location. Try elsewhere if youre looking to be warmly welcomed and treated well.

Phillip the instructor was AWESOME!! He was so energetic, constantly pushing me past where i thought i could go!! Im a wieght lifter, and high intensity training is not something i do a lot which is why i wanted to try it, and normally i feel so put of place, but he made me feel totally comfortable. My mom and I both attended, and couldnt have been more happy with the workout. From start to finish the staff wanted to make sure we were taken care of, and answered every question that we had!! You have GOT TO TRY this, i promise once you do youll be HOOKED!! I most certainly am!!

I was a skeptic when I walked in but I’m a believer now. I usually stick to my weights and treadmill but this place is a good switch up to the routine

Great workout! They challenge you and help with posture.

I have been looking for years for a place to work out that would be engaging, motivating and that would help me loose weight.. and I finally found it in OTF Alpharetta. I have been here for 1 year. The training methodology, all coaches and all staff are excellent! OTF has helped me to have a healthy lifestyle and go back to the weight I used to have 5 years ago. It is definitely a happy place. Highly recommend OTF Alpharetta!

The 60 mins workout is grueling but coaches are there to assist when it comes to safety and training. Above all the group set up where you get pushed to perform at your maximum effort is what I like the most about orange theory.

I like the philosophy of training, its fun, its not boring, the facilities are clean, the coach Phillipe is great and attentive

Great way to get a cardio and strength workout in one hour!

Great staff and great workout!

By far the least inviting and accommodating staff of any of the Orange Theory locatins that I have attended. Love the Orange Theory concept and great workouts, but avoid this location if at all possible! Maybe Im just spoiled by all of the other great locatins where I attend classes. If thats the case Id challenge members to go try out another location nearby!

It is a good mix of weights and aerobic workout, it moves along and is not overwhelming

Great Workout! Intense 50 min. and burned a ton of calories!

Usually I give them a 4* but today I called 3 hours ahead of time to reschedule a class and Lauren told me I would be charged a late fee. Very inflexible and unfriendly to a customer.

I usually dont like group settings for workouts but Ill make an exception for orangetheory

Great energy and wonderful group

You think you are fit...join here!!

Nice staff and the studio is very clean!!

Drove 30 minutes to check it out when they said they were open on google and ended up being closed. Nothing on voicemail. Bummer.

The workouts are fun, fast and focused.

Great coaches, intensive and effective workouts.

Amazing staff, coaches, and location!!!

Awesome

Great staff!!

Amazing coachs!