I want to start by saying that I never leave reviews but I couldn’t wait to leave this review. I scheduled my oil change and was greeted by Pete upon my arrival. Pete reviewed my car history with me and was very thorough in explaining what the technician would check when they changed my oil. Pete walked me through the dealership and made me feel at home. My service was performed quickly and Pete reviewed everything with me and walked me out to my car. The exceptional service that Pete provided during my time at the dealership was by far the best I have ever received. I am not only excited that I found a dealership that treats me like a customer but that amazing folks like Pete are still around.

My service advisor, Pete Alvarez is always cordial, accommodating, and knowledgeable. In addition, if he is unavailable when I call, he always returns my calls expeditiously and treats me like family. I recently purchased a new car from here and David Evans was the salesperson. He was personable, patient, and knowledgeable. In addition, he took extra time to demonstrate all the new features and amenities of the car. He also brought several vehicle choices to my home because I was uncomfortable with coming to the dealership during the pandemic, Pete and David and phenomenal and should be applauded for going the extra mile.

Experience with this dealership is always 5 star. Love working with Katherine. She goes above and beyond to make you feel like a very valued customer. Service is always done timely and accurately. Highly recommend.

Went for a low battery message on my dashboard. They are very attentive and I went around 7:30am. The Lobby was clean and nice. They broke down the cost of everything before working on my vehicle. What I like the most is they didnt force me into more repairs or pressure me and also took me in a as personal customer. This was my first time going. They also wash the car and test drove it and check out other parts with breakdown of cost when I come in next time. They printed me out sheets to take home as well and had realistic recommendations what needs to be fixed or repaired. Overall they take care of you.

Marlee was exceptional. She was courteous, responsive and professional. They also gave me a courtesy vehicle while the work was being done. Great place. Amazing staff. Thank you

Had to leave town, needed four new tires for my Jaguar F Type R AWD…. Call all the Jag dealers, all booked solid, totally unsympathetic… called North Atlanta location and had the good fortune of getting “Jermaine” as my service advisor!! North Atlanta was booked solid as well, but after explaining my circumstances, he gave me three times he could work me in, I chose the earliest, only to discover my battery was dead and ALL my neighbors were sleep and I was without jumper cables…. Two hours later I managed to get car powered up, and Jermaine insisted I still come out…. They worked my car in, resolved my battery issue and did it ALL without taking up my day as I was “ on call”! Can’t say enough good about “Jermaine”, his professionalism, empathy and determination to facilitate my needs in that crisis. While it’s a distance for me, this type of service is worth the drive in my estimation. I will be bringing my wife’s RangeRover here for service as well! Excellent service, fast and accommodating! Ask for “ Jermaine” but my impression was the entire staff is on point from the first phone call!5 STARS!!!!

Had an excellent experience from check-in to check-out. Nice, clean and comfortable facilities with TV, snacks and drinks. Kept informed of status. Minimal contact....can pay bill online while there. My service manager, Marlee, was phenomenal.

The car is working well. However I was not pleased with the service I received. The car was kept at an unusual long time and I was not informed as to the progress being made. In fact I don’t believe the car was touched for five or six days after being brought in on appointment date. As a customer for more than 17 years I really expected better treatment. Thank you

I took the car to the service because air conditioning in my Jaguar is not blowing cold air. They said they checked everything and couldn’t find any issues with it. However when I took the car back and started driving I noticed the air conditioner is still not blowing cold air and it getting worse as I drive more. I scheduled another appointment for the same problem. I m disappointed that they didn’t even acknowledge the issue and gave my car back telling me everything is fine. Not a good experience so far.

Northpoint Jaguar is the only place I use for my Jaguar XK. They always take such good care of it.

Jaguar North Atlanta is always extremely helpful and accommodating. David is a great service advisor!

Very professional. Customer focused.

Pete always takes care of each need ..and plans in advance, ordering speciality tires ahead of appointment. Thank you Pete A

This was a wonderful service

60k checkup