As the owner of a large scale franchise, Cost Plus is our go-to processor! Unbeatable rates, unparalleled customer service, and you always speak to a human (very quickly) in the rare occasions you need to call.Highly Recommend! This 1 minute response and fix from today reminded me I needed to leave a review!Incredible and hard to find!

Great service for our small business. Very easy to get a hold of customer service. Jericho has always been such a huge help with any issues or questions we have. All of the staff we have had communication with are very nice and informative.

As a new small business owner I knew where I was going to go for my credit card Processing. Kylie is the best and amazing to work with. I have had the best experience with everyone I have worked with from the hardware installation to answering any questions once I was up and running. I would highly recommend Cost Plus Processing and I will send anyone to them and know they will be as happy as I am!

Been with them 20 years the best

Cost plus processing is the best simple credit card company ever... Staff at the local office and outside are always so helpful... Steven is a sales rep at Red’s 2 fine wine & spirits and his Awesome, always go above and beyond to help and make sure that all the questions we have are answered... Thank you so much always..... BEST BEST BEST

I definitely recommend Cost Plus Processing! A very simplistic system that will save you $$$. Phil is great and was very thorough in his answers to our questions. They have followed through with everything that they told us. Customer service is awesome, also, which is very important in any business, and is always appreciated by the customer. Check them out!

Cost plus cut My credit card processing fees in half. John is always available for service if I need immediate attention Whether it be needing paper rolls for the terminal or a question. They even started doing my payroll which has been a simple process. Highly recommend Phil the owner and Cost plus processing to anybody who wants to save money.

I highly recommended Cost Plus for all you CC processing. From a small businesses owner you can be surprised how much these big banks are taking your money away. Dont hesitate to call them they are great with helping you out if any issues occur.

We were customers for years until their customer service went downhill.We tried to switch companies and they continued to charge us and have an attitude about itI do not recommend this company, they only care if they are making money and do not care about their customers!If your system goes down on the weekend, you’ll have to wait for Monday to get a hold of anyone to helpThey owe us money and refuse to send it to us!Do your research and run like the wind from ever using them!

I own a limo company in Buford Ga. I had noticed that Bank of America was taking a very large percentage of my credit card transactions. I reached out to Cost Plus and Steven came out to my business right away. I was skeptical but after he went over the number with me I felt confident in switching. It’s a good thing that I did. I save an average of $250 a month just from switching companies. Steven was very professional and answered all my questions. I would recommend this company for sure!

Cost Plus saved me a bunch of money. And helped me turn my business around. The owner Phil was very detailed in explaining his system to me and has always been available for any questions I had. Its been a blessing using Cost Plus and I recommend using Cost plus if your in the restaurant business.

I only used this company for about 5-6 months before someone else came and heavily beat their rates. I called to cancel my services. I was told to just send in my terminal and it would be cancelled. I am a new business owner and a new mother. Clearly stretched to thin because I should have been more perceptive and followed up. I should have looked for an email confirmation and checked my bank statements more thoroughly. 7 months later I found monthly reoccurring charges both for the equipment I had sent back and for the merchant processing that I had canceled. I called and they immediately canceled my service and sent me an email, but said they cant refund me any fees from the past. They said they had no proof I sent back the terminal but were willing to quit charging me right away. Sounds like a scam to me to see if you catch those reoccurring charges and call them out on it. I am much more astute now...lesson learned.

Roxanne showed me very clearly that I would be able to cut costs by renewing our lease with them for a new period. I was able to sign up in confidence, because the last lease went exactly like I was promised it would. I dont trust the best intentions of VISA or Mastercard farther than I can swipe a card, but I DO trust THIS company to do what they say they will.

Cost Plus Processing is awesome. They really follow through and do exactly what they say. No more hidden fees and customer service is excellent. Any credit card processor can take your money but this company puts money back into your pocket. Whether it comes to small or large businesses this company is a no brainer.

Had them for two year. I wanted to change to better rate. cancel the service by returning the terminal. I called and made sure they got the terminal and canceled the service. After 6 month i found out they never canceled the service and kept charging me for basic fee. i called them, they promised refund after a week. After 2 week no refund no call. i called them again, a representative can not do anything because supervisor is not there. Something fishy is going on here.

As far as merchant services are concerned they are the best we have used by far and we have used numerous processing companies. Our rep Steven has been upfront, honest, and always available to answer any questions or deal with any concerns we may have. Cost Plus is a professional and reasonable alternative to the norn in the industry.

Cost Plus Processing has been wonderful! Stephen makes sure to answer my calls at any hour of the day to make sure I get the help I need. Very satisfied with the help Stephen and Cost Plus Processing provide!!!

Steven helped my business get set-up with Cost Plus Procesing, he is very friendly and helpful. Excellent customer service.

If you are looking to cut your CC processing fees contact Cost Plus Processing. Their team is the best and most educated in the business.

We use Cost Plus Processing for multiple locations everything is always A-1!!! The best costumer and tech support. Come in as a customer , walk out as friends!

We have been with Cost Plus for many years and plan to for many more if they continue to have the same customer service and professionalism they have shown us. They have gone above and beyond what was anticipated. Of course we were hesitant as most are when approached by a salesperson. We are SO glad we took the time to sit down with them. It has saved us much more time and, best of all, more money. We definitely recommend you taking the time to do the same.

Fabulous customer service everyone is so nice & the equipment they provide is top of the line

Great service and very professional! So happy I made the switch!

Some one hacked there terminal Showed a refund to a customer that never existed. Will not return my money or phone calls . Just looking at reviews to see if this happened to any one else.

Friendly, prompt and professional services. Quick response to technical issues.

Cost plus has the most integrity of any processor ive ever worked with!!!

Cost Plus, saved our business lots of money, very professional to work with Phil, always helping ways to save us money with our credit cards sales, excellent Customer Service

Cost Plus Processing shows a wonderful example on what true customer service should be like. They never keep me on hold, they always call me back, and they always do their absolute best to provide me with answers for all my questions. Not to mention, they blew my other rates out of the water!!! I couldnt recommend them enough! Phil the CEO treats you like family, and so does his employees.

Cost plus have really impressed me in the few months I have been with them. They made my switch so easy and have followed through on all of their promises. I have had difficulty finding a solid company to help me and my business but I have finally found a strong team here at cost plus

Great experience, great customer service! Glad we made the switch

This is one of those companies that has an auto dailer for their telemarketing. The phone rings to get you to stop what you are doing just long enough to get to the phone and as soon as you answer it the machine hangs up. So, I thought it only fitting to start a review of their service and warn any and all that this company is one of those annoying companies that employees the use of machines to call you instead of people. They do not have enough respect for your time but to get you to answer a dead line. The worth of such a company is about the same to me as ticks on a dog. I am not rude to telemarketers that treat me with respect. I believe everybody is just out to make an honest living. But when you have a machine to disrupt me to only then hang up on me, well that just boils my blood. If this company happen to be the last in the line that I need this type of service from, i would just simply do without. Ole Ma Bell at one time thought she owned the world, but even she got fired! I may be the only customer they do not yet have to voice my opinion about there lack of respect for my time, but after reads this, maybe just maybe, others will follow. One by one is all we need to stop this type of crap from entering our day. Automation has its place, but when you do not have enough help to answer the amount of calls that your automation has placed then you are simply being disrespectful to potential customers. This potential customer will never, may I repeat never, use your service anytime, anywhere, for any reason, forever and ever. Hope you have a nice day!

Great customer service and great rates.

I just wanted to show my appreciation to Cost Plus for helping my business recently. I have worked with Cost Plus for about 2 years now and recently we had an outage on our credit card machine due to a storm. I was turning away customers because I couldnt accept any payment! I called Cost Plus and within 2 hours, their technician Matt was at my business and replaced the terminal. Thank you guys so much!

I get solicitor calls all the time, but this one - I had to write a review. She called (not sure of name) and starting talking about saving 30% on my credit card processing. I was not all interested and tried to tell her that in a very nice way. She kept interrupting me, so I told her no. As she was hanging up - she said... Thats fine - you just keep losing money. She also mumbled something after and I believe it wasnt a very nice comment. I wouldnt do business with this company even if I was in the market for different card processing. Rude, Rude, Rude

I leave a one star because zero wasnt an option, save yourself a lot of money and heartache by not doing business here. They promised to beat my rates by 25%, first month... no savings, then it was this charge or that charge every month. Just kept going up, after many emails and phone calls... no change. So after it was very clear they were not going to keep their promises... I canceled. On their way out they charged me some sort of misc fee twice, then took $500 for early termination. BEWARE!

My original review was 2 stars. However, after outreach from the company I am revising this review. The owner, Phil, did a great job of reaching out to save a customer, even though I dont make them much money in a month.One of their CSR agents did an outstanding job of explaining all the legal hoops everyone was facing to get me taken care of. Thank you, Tyler.Cost Plus really tried (and by and large succeeded) in turning a bad experience into, well, not a good experience, but at least tolerable. Weve also figured out ways to keep this from happening again. (My transactions were flagged and delayed, but that shouldnt be a problem in the future)I am still concerned by my original experience, but every company has a few customer experiences that they need to improve on. We are all human, after all.My original review:I really dont like working with this company. Heres why: 1) I am under a 3 year contract. Apparently, thats an industry norm; however, THEY SHOULD DISCLOSE THAT INFORMATION before the sale is final. (RESOLVED) 2) I have no copies of documentation and they refuse to give me any. I wonder if I could use that in court? (RESOLVED) 3) Id like to cancel, but its costly (RESOLVED. I am keeping them around and testing the waters further. I am leaning towards using CPP for all transactions, though) 4)They take forever to deposit money, which causes all sorts of problems (As I write this, I charges clients on Monday, I still dont have money, it is Friday, yet they say they sent a deposit(via text) on Wednesday.) (RESOLVED)In the beginning, it was a week long wait, too, but I was promised that there would be shorter deposit times soon. I am used to depositing next day (or even same day) but the quickest Ive been processed here is 3 days.True, they are less expensive than my other card processor, but the other is so much easier to deal with, is more feature rich and Ive never had the hangups like I do here that I wonder if the savings is even worth it.Finally, their customer service department doesnt serve customers, just bothers us until we give in to whatever their decidedly boorish policies are.(RESOLVED, I have a specific point of contact now)

Cost Plus Processing is the real deal! They are the industry leader in merchant solutions and payment processing!

Being a business owner you never expect to run out of terminal paper on a Saturday evening but it happened to me. Last Saturday I ran out of terminal paper unexpectedly. I thought I would be out of paper until Monday. Low and behold within 2 hours, I had a case of paper delivered to my restaurant. I cant say enough about Cost Plus and its management team. They always go above and beyond to make things happen.

Best company, they have saved me so much money! Great rates and very professional!

Please keep in mind when you read a review it may be from a disgruntle employee or competition who is angry that they lost business to us. If the company is not able to put in a response I wouldnt put to much thought into the review. Check reviews that allows the business an opportunity to share a answer to the complaint. Google reviews are worthless because it doesnt allow this and is unfair to any business.

I was promised one month free trail and best rate one I signed the contract that was the end of their promise I was already charged $110when I tried to contact the salesman never responded my message I am still trying to get them leav up to their word i doubt I will have success on thing I learn never tack the man for his word because they dont honor it..

This company is just a scam. Called to cancel my service and they are still charging my account.

Great customer service... Very personable!!!

We have used Cost Plus Processing for over three years now. We have had other sales reps come by our business and look at our statements and they were unable to beat their rates. Additionally they are always there to help us with questions and support. We are so glad we went with them.

Keep getting sales phone calls from some rude girl at this business... Id never do business with them.