Great service excellent workers there for you and your needs. Seqouia makes you feel like your part of the crew. Friendly environment for all ages. I enjoy working with them and have helped me in my needs as a client. Just wanted to say thanks.

SMHS. Saved me when I was lost. I owe them a lot for being there when I needed help. I will always be grateful for their guidance and kindness.

They said they leave everyone in their facility in a giant room to sleep and do their treatment to dissuade someone from seeking treatment for ideation. Very professional.

I worked here and they were really supportive at first. However, they fired me because I was hurt and couldnt do the chores that they wanted me to do. They constantly harassed me to complete chores even though I had a doctors note stating that I wasnt supposed to be doing those duties. They gave me a bs excuse for letting me go and then spread rumors about me after I was gone. They started off by saying it was fine that I couldnt do chores, as long as I could do meds. Then took me off one house schedule because the administrator didnt like it but left me on at the other house. I was fired shortly after. Not a fun experience.

I was a patient at Sequoia for over a year. My provider was amazing and the amount and trauma and pain I was able to process was incredible. My provider was there for me every step of the way. Unfortunately she went to another clinic who did not accept my insurance. The only complaint I have with Sequoia is not with the provider or Sequoia but the in person rooms that they do therapy in are very bare and cold. Really uninviting. But if that’s the worst of it, that’s just fine with me.

Extremely unprofessional and not client centered. The supervisor made numerous excuses for my new clinician’s unprofessionalism and even tried to speak badly of my previous clinician whom I really enjoyed working with. I’ll be going elsewhere!

I am writing this review because I want people to be aware of the care they may receive while working with Sequoia-- particularly as an outpatient. I went to Sequoia after a number of successful years working with a counselor that went on maternity leave indefinitely last May. I came to Sequoia with a hopeful heart and a very good idea of what works well for me.The first warning sign that this wasnt going to work for me was when I came into the office and found that not one of the therapists have their own space to conduct their sessions. Ive never been to a place where they switch rooms every session. It was so sterile-feeling and uncomfortable for me personally, that I think it would likely come off that way to others (especially those with anxiety or PTSD).Pretty much from the beginning, I was told I was on some secondary level of care and I would be seeing my counselor only once every two weeks. I dont think I have to explain this to people with trauma (especially relating to interpersonal trauma), but once every two weeks is certainly not enough to develop a good working relationship with a counselor. So, of course, I asked for increased care. At first they told me they couldnt do it because of my level of care and threw me into a DBT group for once-a-week something, but this group was not with my regular therapist, so I still wasnt able to develop a better relationship with her. So, again I asked for once a week just for a short time while I weaned off of psychiatric medications and again, my counselor told me her supervisor said no, that it wasnt an emergency situation that I was coming off psychiatric medication, and they would not be increasing my care.So, my therapist and I struggled for months trying to connect and when I brought up my needs again, she told me that it was actually *also* against her personally therapy philosophy to increase care and that increased care sometimes means youre enabling the patient not to do the work for themselves. She also took a subtle jab at my previous therapist for sometimes giving me more than once-weekly care, saying, four times a week is a lot, Marlo-- and to be clear, my previous therapist only increased care to twice weekly for short (2 weeks or so) bursts, never four times a week. Which brought up two issues for me:1. I realized at that moment that she didnt remember that I had never said that to her, AND come to think of it, she doesnt even remember my partners name, let alone others I have mentioned in session and shes been seeing me for around a half a year now.2. Do I want a therapist that thinks increased care enables people?The answer is definitely no.So I emailed her within the next day or so to tell her I was no longer working with her and why. Her and her supervisor came up with some solutions since I was on the highest level of outpatient care (they told me I was not on the highest level previously, and that I would not be considered for higher) so switching therapists within Sequoia wouldnt change any of that. Basically, their conclusion seemed to be that I must need inpatient care if you cant survive with the every other week care we offer. They made the huge assumption that no other place would see me that frequently as an outpatient.And reader, just be aware, that as someone who was also in a group at Sequoia, this attitude does flow across the board. Also its important to mention that there were so many people in group that had similar issues with therapists there. People were constantly switching therapists, or waiting MONTHS to get a new one when theirs left. The DBT therapists were a little insensitive and cold at times as well so it made the group a little hard at times too.So, to wrap up, I do not recommend going to Sequoia unless they have a specialist or therapist with a specialty you cant find anywhere else (I doubt it). I say look most everywhere else and always read the reviews! Im glad to be out of there!

Impossible to get ahold of anyone, EVER! My providers keep changing so I dont feel like I have a supportive meantal health team.

Im so conflicted because on the one hand, the people who work there, the therapists, psychiatrists, supportive employment etc have all been fantastic. But in the years Ive been with them, they have never ONCE answered their phone, let alone responded to any of my messages, even when its an emergency like running out of medication. They specifically TOLD me to contact them when I have a mental emergency, and how can I possibly do that when they wont even bother to let the phone ring for five seconds before it goes to voice mail?

Never before or since have I seen an entire agency so vehemently CLING to (and even celebrate!) their mediocrity. Sequoia considers barely squeaking out the bare minimums of care a great success. They show little to no concern over the people in their care and are far more concerned with getting in trouble for neglecting their clients than they are concerned for the clients themselves. They do not care about putting vulnerable people on the streets or providing ACTUAL treatment for their clients, as long as their beds are filled and cash is rolling in. Sequoia MHS is the physical embodiment of everything that is wrong with community mental health; and instead of creating solutions, they contribute to the problem with shamefully high turnover and incredibly low standards. If you want quality care, particularly residential treatment, I urge you to look elsewhere.

So far, and my experience is limited to the last month or so, I would say their services are outstanding. Beyond my wildest expectations (of course after 40 years of trying to get help, my expectations were lower than low.) Anyway, it is a nice surprise. Heaven should be half so good as what is apparently what is being provided by Sequoia.

I just fired my therapist. She gave me an email and then blocked me when I used it too much, no warning, cut me off. She invited ME to email. The kind of frustration I found at this place was really detrimental TO my mental health.Let me clarify. I have PTSD and Dissociative Identity Disorder. My therapist knew I was having a medical procedure and it was traumatic and instead of helping me through it, she criticized me for contacting her and cut me off. People, they will NOT be there for you in crisis, do not kid yourselves.I finally asked to see the psychiatrist, who was much more experienced but very biased, I felt, because he is anti-drug and a Catholic, fine, I was raised a catholic. But now I am not and I use cannabis medically. Dont expect to find help there. Instead, to be qualified to even speak to him again, he prescribed an antipsychotic. I was even, for a heartbeat, willing to take it just to not be stranded, but then I came to my senses about how this was not helpful, not even a little, so I fired sequoia and felt a huge wave of relief.This is pretty much the worst therapy I ever had, and I am 66 with a long mental health history. I am not psychotic, not an addict, and cannot just take meds and be ignored.There are options. Dont feel trapped in this sorry excuse for a mental health clinic.

If you do not really need help this place is great, half your appointments are canceled the day of the appointment and your worker will have trouble even remembering your name, because to them you are one of at least 100 other human beings they are responsible for, so if your fine being ignored and forgotten about then they could really use you as a client. This organization mistreats and mismanages their staff and social workers. 2 years ago was not this bad, but over last 2 years they have been loosing good workers left and right.

Was called back quickly and often! They were so diligent is returning my call and was able to book an appointment much sooner than I expected. Friendly, patient, and kind as I stumbled nervously through the call. Looking forward to working through some grief after losing a loved one. Thank you, Sequoia.

Horrible experience with the supported employment program my job specialist I had had me quit my job I was working for at 18 years to go to cosmo school cosmo school didnt work out I now have no income to pay my bills I recently reapplied for my SSI benefits about 3 months ago still waiting for my check so I can pay my bills Ive recently got a new job thru my new job specialist found out there a scam so here I am still looking for a part time job and its been very stressful and Im hoping I get my SSI check soon so I can get my bills caught up

This organization is incredibly negligent in providing the so called help they say they provide to the mentally ill! The other reviews are correct in that you cannot get anything other than voicemail when calling and there is NO option to reach anyone in the case of an emergency. News Flash!: It is an emergency when a patient misses an appointment in December and the assigned case worker does not follow up as to why the patient missed the appointment. The result is that the patient runs out of medication(s) that allow them to live independently in the community as there mission statement implies. VERY frustrating! This incompetence interferes with the patient and there familys well being.

This is one of the poorest mental health providers I have ever had the opportunity to be in contact with... The very thought that my family member with mental illness will have to end up dead before anything can be done to protect her from herself or hurting other blows my mind...I wanted to tear my hair out during the appointment where I sat with my family member asking about how to get her meds regulated and getting cut off by the doctor. watching the doctor cut my sister off who was asking for help and ignoring the fact that maybe my family and I were not given the correct information regarding her medication. WOW... if I want a quick lunch I will go through a drive through but when it comes to my health I am not interested in a In and Out Service provider if you cant handle the pressure get some help or retire... This place does a disservice to its clients...

My therapist Shoshana Elkins was very late to appointments. She uncovered severe PTSD symptoms and then quit. People die with care like this.

Unprofessional. Patient care is a secondary concern to their staff. Impossible to get help with this company over the phone. Extremely rude support employees.

They feel just fine about lying to their patients. Called and set up an intake for medication management. Made it very clear on the phone thats what I was coming in for. Weeks later, I get to my appointment and am told they refuse to manage my meds. Worthless liars wont even do their job.

They are unprofessional, they dont return calls.I have left 5 different messages in 2 weeks not one call back.

I agree with JD, care to patients is not the priority of the administration or the house manager & counselors. I have seen the mental health clinicians take exception care with the clients but not a unified organization. Lack professionalism on every count!

Ive been going to Sequoia for 19 months, for anxiety and depression, nothing but a positive experience. I was reluctant to go to counseling, I didnt think it would help, but it has quite a bit. Its not a fast process but every little bit helps.

Can never scheduled an appointment because I can never get ahold of the person I need to talk to you only their voicemail

Almost three years of care, and the staff has been nothing but professional and polite.

This isnt a place you want to work at. They are more concerned about getting bodies for shifts then connecting with their employees. They are very unorganized and poor people skills.

Rude, impersonal and demanding.