The reviews on this place are insane. I’ve been here multiple times. It’s easy to get to and the staff are just fine. Electronic check in is easy and you’re in and out with no problems. I guess baby boomers don’t understand when people don’t just kiss their feet 😘

The phlebotomist and other staff members are very professional & made my procedure painless, but the professionalism and manners of the receptionist at the front desk is lacking to say the least. If you hate helping people you may want to consider applying for a job where you aren’t helping people or having human contact. Just a thought. You’re a nasty, nasty lady. No reason for you to treat everyone in that waiting room the way you did. I have never in my entire life experienced anything like this at ANY place of business. Especially at a lab where many of the people coming in are sick, have never been there & may just need some kind guidance on the signing in process without being yelled at. She shuts the glass door then begins making disparaging remarks about everyone. I don’t understand how she still has a job here. Wow. Just. Wow.

4 1/2 stars. I have no beef with this lab. The people behind the desk were above average in friendliness/helpfulness. Check-in was kind of confusing; its a self-do affair with computers in the lobby. I REALLY liked the phlebotomist. She took about a gallon (well, a lot of vials) of blood and I never felt a thing. I told her I had little, rolly-polly veins, and she (Kathy - note the name so you can ask for her) got me on the first stick. It was painless. Amazing. Im 75, so thats a lot of blood-letting over the years. I would request any doc ordering blood work to send me here. Im a fan. mb

I phoned The Allen office five times in two days to double check to make sure they have the paperwork from my doctor for the test that she wanted run. I was never able to speak with anyone just a machine I left the same message five times explaining I had to pack your transportation to LabCorp and I didn’t want to make a wasted trip. I never received a return call. On the third day I found someone who would take me to LabCorp and Allen I walked in and no they didn’t have the paperwork. It would’ve been nice to know that in advance so I had to wait 45 minutes until my doctors office opened and I could get them to re-fax the test result paperwork.The personnel in the office are fine but someone needs to return telephone calls.

0 Stars or negative - 5 if i could ... worst front desk ... they lie about not receiving the fax when sent multiple times ... lazy and rude ... unbelievable! they still have their jobs .. labcorp should fire these incompetents as they are putting patients who get their labwork at risk!

The lab is small but staff is professional. My lab work is done in 5 minutes. Great experience.

My 9 year old daughter needs lab work. We got there 10 minutes before they closed and the lady at the desk was completely rude and would not even open the door to speak to us. She literally yelled at us. So rude. I am sad I already paid to have her lab work done here. I have no idea why she works at a front desk. A little kindness goes a long way. We will be going to a different location for the lab work.

I came here for the first time and I was a little worried after reading some of the reviews. Their office is on the second floor inside the main building just to the left of the stairs.I just dont know what all the fuss was about. I set my appointment online and arrived 20 minutes early. After scanning my QR code from my online appointment I waited for less than 5 minutes before going to a room and was done in no time at all. The nurse who took care of me was very professional and polite and made me feel completely at ease with the procedure. I was out the door at the same time my appointment was scheduled to begin. You dont get service like that too often these days definitely five stars all the way.

I was so pleasantly surprised by the experience with my 5-year-old’s blood draw at this location! The phlebotomist was so compassionate with him, and was great at distracting him and making him feel comfortable while she did her thing. He is generally extremely anxious, and the fact that we made it out of there with no tears was nothing short of a miracle. We scheduled our appointment online in advance, and were in and out in 30 minutes or less. All in all, a great experience!

I dont necessarily have a problem with the lab or the staff, except they dont listen when I tell them I am a hard stick, but why is it you can never reach anyone by phone directly anymore? It doesnt do a lick of good to leave a message because they dont call you back in a timely manner - if they call you back at all.

Terrible place. Dont come here. They dont check to make sure they got enough blood. You could end up screwed and have no results the next day. You have 1 job. Do it right.

Rude an inefficient.I checked in and politely asked if my order had been sent. That was all I wanted to know. I was rudely told we will discuss that when I check you in. I told her that I would like to know before I waited. She rudely said I am checking someone else in and waved me away.There is a sign on the door that clearly states FIVE people allowed in the waiting room. I had been there the longest of the EIGHT currently crammed in that waiting room. Two young ladies checked in and crowded in the corner next to me. I stated I was uncomfortable with this. The receptionist, very nastily leaned over and said if you are not comfortable with this, YOU can go out in the hall. You CANT tell others what to do.I didnt tell them what to do, I stated I was uncomfortable.

Professional, polite and most of all efficient. In and out in about 5 minutes. Cant ask for more when Im getting my blood drawn.

I here for the firuse thi sfacility for my quarterly and annual lab work and have never had a bad experience. I set my appointment online and arrived 20 minutes early. After texting from my online appointment that I was there - in less than 5 minutes I was in. The procedure was painless (and bruise less) and the nurse who took care of me was very professional and polite. I was out the door at the same time my appointment was scheduled to begin.

I had the best experience today at this location. Cathy is the best. This is my location from now on. I’ll ask for Cathy ever time I go there.

Depends on who you get as a technician as to how friendly and professional they are. Michelle is great! Others maybe not so much.

Says they will get your results in 24 hours. This is untrue. You have to sign up for their app, but even then it won’t show up.

I was there last week for my lab work. The lady on the front was able to pronounce my last name but the Techinician ( poor lady) could not call me by my last name but instead she chooses to call me by my date of birth. I was humiliated but decided to ignore because I did not want my mind set to affect my lab work. But I will never step into that office again. Hope the technician reads this comment and chooses not to repeat this mistake to any other person !!!!

I went in and was out in 10 minutes no appointment. There office is a bit different since they have limited staff (you have to use technology to sign in, I know scary right?) , but if you have a smidgen of common sense you can figure it out.

I am baffled by all of the negative reviews. My appointment was at 11:45 and I arrived about 11:20. The check-in process was quick and easy. Scan the QR code you got when you made the appointment, confirm and you are done. I was called back about 11:30. The nurse was friendly, polite and very efficient. I was done and out the door by about 11:40. About as easy and painless as it gets.

This labcorp location is horrible. They lock their doors long before their advertised closing hours. They lose paperwork. They do not store blood samples properly. And they lose blood samples that were dropped off by an RN, and later verified as being in their hands by myself 2 hours later when they show the actual sample to me. Then they have the gall to say they never got the samples. DO NOT USE THIS LOCATION.

I would this lab location staff a minus if I could. My husband who is 81 years old, came here for labs. Lady at front desk was very rude. We had trouble signing in at kiosk and she came out and snapped at us. When she checked the insurance I asked a question and once again a snappy response. Definitely could benefit with some more training in customer service. We were there on 3//13/2020. Will never return.

Last time I visited there was a blond lady at the front desk who needs to polish her professional demeanor and get some customer service training. The brunette technician phlebotomist is awesome and gets my blood on the fist stick!, She is the reason why I keep coming back to this location

This was by far the best LabCorp Ive ever been in. My son needed lab work and had never had blood drawn before...he also has some emotional problems/disorders. I let the tech know this and my son was given the red carpet treatment. Why this place gets all the bad reviews is beyond me.

Not sure why all the negative reviews. Walked in without an appointment and was out in less than 15 minutes. Staff very helpful, friendly and professional.

Older phlebotomist on duty at 1223p 7/28 was extremely rude! If I’m ever required to use Labcorp services again I’ll drive 100 miles out of my way to not use this facility. Overall experience was unpleasant. We did not deserve to be talked about negatively behind closed glass. We didn’t deserve the condescending treatment/behavior either.

I did all the paperwork on line yesterday 6-21-18 & set an appointment for 6-22-18 @ 8:45 am at 1111 Raintree circle suite 250 Allen, TX 75013. I brought the lab work request sheet from my doctor and the email confirmation for my appointment. I arrived at 8:40 since all my paperwork was completed.The express machine was 4 deep. I asked if there was another place to check in for express and I was told that it was the only machine. So I waited in line and finally was able to check in. At 9 am I went to thefront desk and asked when I would be seen for my 8:45 appointment. The man checked and said there was no appointment scheduled. I offered to show him my email confirmation on my phone but he said hewould get to me when he got back from a customer. Then a woman arrived at the desk and I explained to her that I had an appointment at 8:45 and she checked and said the appointments go away since I did notcheck in until 8:47 !!! how can I check in if the express machine is 4 deep with customers????It is hard to believe your program is set up this way. I will make sure to tell my doctor and my insurance company about this express program and lack of response for customers. If I had not gone up to check after being in the office for 20 minutes I would have never known what was going on.Your office is understaffed and needs some customer courtesy classes.Your employees talking about their house air conditioning should be saved for a time when the office is not full of customers.

Truly pitiful service. Surely LabCorp can find better qualified and kinder employees. I will not be returning to this location.

Front desk really needs lessons in manners. Customer Service 101 is definitely something that labcorp should require from their employees at front desk.

The nurse was very professional and did a great job.I took 15 minutes between checking and leave.Great experience!

Wow are they rude at this location! I still cant believe how curt the lady at the front desk was with everyone.Same lady is the one to take my blood. She took the cotton square used to dry the area after disinfecting, and put it on an unsanitized surface. She then reused the same square on the injection site to bandage it. Fingers crossed it doesnt get infected. With all the negative reviews, Im surprised theres been no improvement.

Kwan was incredible. I was in and out in just a few minutes. I’ve had bad experiences with inexperienced phlebotomists before and was a bit nervous. Kwan knows what she’s doing and made it almost painless. Thank you!

I was sent to the Allen Lab Corp on Raintree. It is close to my Doctor’s office for routine labs.I was not greeted by the two people behind the glass window. I went to the Kiosk that I wasn’t familiar with and it said I had to see front desk and could not figure out how to sign in.The rude people there in 9/13/19 in the morning, told me if you owe anything it would not sign you in, I said I don’t owe anything. I ask if they could help me and sign me in, she said it would be a while that I could sign in on line.I thought why are these people sitting here, especially the one to my left in front of me, if you can’t help me sign in .I just left. I still haven’t gotten my labs done. That was the worst experience of lack of customer service I have ever had. They should just sit in the back so we know there isn’t anyone to help us!

Online check-in was easy and fast. Had my lab work done before my appointment time. Everyone at the office was really nice! Thank you!

People are dissing this place it is really cool

It is ridiculous that there is no way to talk to someone at any location for questions or to even get lab results. No one EVER answers the phone, since there is no dedicated staff at the front office...which would be fine, except there is also NO way to leave a voicemail. And on top of that, there is no email option. So basically if a patient or a doctor wants to contact someone at any location, you have to show up in person. It really shows how unimportant patient satisfaction is for this company. There really needs to be a better process in place for patients and doctors to communicate with a person without driving for miles and waiting at the location until someone can help them.

I honestly don’t know what these people are talking about , I did web check in at 8:45 for a blood work and that was the time they saw me at and I was out of there in literally 5 min . There girl upfront was quick and professional

My 14 year old daughter had to have blood drawn for the first time today and she was very nervous. We checked in quickly and our phlebotomist was beyond fantastic! She kept us both laughing the entire time and in a couple minutes she was done. Wonderful experience!

In and out in a timely fashion. Usually have fairly personable staff. Some are more skilled at drawing blood than others, but havent ever had any really bad experiences.

No idea what all of the bad reviews are about. Scheduled an appointment online, was taken back within minutes of my check in. Staff was professional & did a great job with both me and my toddler.

The rudest customer service you will likely ever come across. No idea how these people are employed. Once we got a taste of their nastiness, we just turned around and walked out.

Unlike Vijay in the other review my experience with this location and their staff was very good. I walked in with no appointment scheduled and I was politely taken in within 5 minutes. In 3 minutes, she entered my information, drew my blood and bandaged me up. All in all, I was in and out of this location in less than 10 minutes. As a Plano resident, I was very pleased with services from this Lab Corp.

Even i complained to their district manager a year ago about service an attitude it seems rudeness and impoliteness is part of the lab services they offer which happened to me 10 days ago .now i am suspicious of their test results.

I had a 9:15am appointment, I signed the sheet and noticed I was the only one with an appointment and sat down. Im used to there being some type of wait and places like this and overheard the woman at the front desk tell a woman that came in asking if she could make an appointment that shed have to do it online, but that she could wait and that it would be about 30 minutes and that there were 4 people ahead of her. Its now 9:45 and Im thinking, okay, I should be up soon. At 9:50 they call in someone that came in after me, so I go up to see whats going on. I told them I had an appointment and they claimed that they called my name several times and then marked me as a patient left. I know my own name, its not that hard to pronounce, and while they did offer to take me in then, I left in disgust.

First Labcorp failed to pickup my labs from the doctor office. They reached out to reschedule the labs. I chose to go to a Labcorp office rather than my doctors office for the redraw. I explained who I was and checked to make sure they had my blood draw paperwork, which the lady said they did. She had me check-in. 40 minutes later, I was told the paperwork requested a 24hr urine collection which was supposed to have been cancelled. I was told they wouldnt do the blood draw without an entire new order. I was told to call and have it fixed and resent. I began calling just around the corner of the front desk window and heard the lady telling a co-worker Im not calling, she can call with enough attitude that the guy standing in front of her awkwardly looked at me. After having my doctors office resend the order, I am told it was still sent wrong. So now, an hour after I arrived, while fasting, I am leaving and will never choose a Labcorp office over the doctor office, even though my doctor office is a 45 minute drive. Labcorp started the mess up. I feel they should have done better to fix it.

The staff here are extremely unprofessional. Patients yell at them as they pay no attention to the needs of the patients. They constantly get off their desks to the back and could care less about patient satisfaction.

Staff is very rude, long wait times. They do not have all options available to make appt. so you have to choose something completely different than what you are going for. I do not recommend this location. When calling to make appt the staff acts lost. Need better customer service all the way around.

Not for children. The woman could not find my 2 year old son’s vein and proceeded to dig around in his poor little arm to find it without success. Traumatic and awful experience. Avoid this place if you have children that need a blood sample.

Came for blood titers. I made an appointment at 10:45, but came early around 10:15. Check-in at the machine. It was nice of them to call my name for the blood test at 10:30 instead waiting to my appointment time.The lady (I forgot to ask her name, she is blonde with glasses) was very nice to me and did a great job at drawing blood.I don’t know why they got too many bad reviews, but in my opinion this location was great and fast. Only took 2 mins to get my blood.

This location is awful. You cannot walk in. The staff are overtly rude to every customer they speak to. We walked in saw 2 people in the front window just watching the 3 deep line at the check in machine that takes a long time to use. They would not check anyone in manually. One employee had a 10 minute conversation about her home a/c while we waited to ask a question. The other employee, Adam, finally talked to me. When I asked how long the wait might be (as there was not even any room to sit it was so full) he told me before tomorrow. I saw a man with an appointment that had waited 30 minutes past his appointment time. They were incredibly rude to him as well. I asked to speak to a supervisor. Adam called Dorothy on the phone and spoke to her to expect my call. I called and she did not answer or return my call. I am there to get pediatric blood work. I certainly do not trust people like this with my kid. Avoid at all costs! I have to use labcorp. Will try another location to see if the problem is across the whole company. The other labcorp locations are ok. eThis one us still awfulGave it one more try with an appointment and the lady was rude and rough. Huge bruise on my arm where she man handled and jabbed me. And she is a medical professional wearing a mask under her nose!

The staff is rude, and I waited 2 hours for them to receive the fax from my doctors office. I had the nurse from my doctors office call this lab several times to confirm the phone number and confirmation of the emailed fax. The receptionist at the lab would just pick up the phone when it rang and hang up. My doctors office called me while I was still sitting in the waiting area to tell me the lab was hanging up every time they called. Dont waste your time coming here. It is obvious they dont care about their patients.

Respectful, quick

Employees were very nice, professional and patient. Didnt wait long and clean.

No Drug Screens Here. You need to go to Labcorp in McKinney. 4510 Medical Center Drive Suite 212. Dont go to other McKinney address (4201 Medical City Dr.) on google.

Not sure why the issue is with this location. They are always running over an hour behind, even with an appointment. I have a job that lets me work from home but for people trying to time their hourly jobs or other appointments in the day, this is a deal breaker.

The worst company I have ever dealing with for tests. Bad service ,My husband did his lab work at Allen location And they cannot find his Results or his name

Don’t understand the bad reviews. Maybe they have changed. I was in at 4:10 and everything was done by 4:18. The person drawing blood was talking and friendly. I got my results through email within hours!!

Avoid this center, The front desk and office staff are very rude and dont cooperate. I was there twice and had same rude experience both the times.

Rude disrespectful employees who will waste your time

This LabCorp location forced me to seek the services of another lab. I turned in urine samples to this location (each a week a part), which was ordered by my endocrinologist. They lost the first weeks sample.

Always helpful