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Verizon Authorized Retailer Cellular Sales
2920 Richmond Hwy, Alexandria, VA 22305, United States
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Ki
Review №1

The manager, Jim was very great and informative! he was able to process my exchange and find me great deals in a timely fashion. Overall great experience, this is definitely my go to store! I will be back

Ma
Review №2

Herman Gorham was amazing! I had several questions about my bill. When I kept calling the 800 number, I only would get the automated reply to pay my bill. Herman took the time to explain my bill to me and even found a cheaper plan for me!!!!! How kind this man was. By the way....they have just finished remodeling the store! You MUST go see it! FANTASTIC! Again, thank you Herman.

Ma
Review №3

I came in with a water damaged phone due to the heavy rains from Hurricane Ida, right before an international trip. Zack provided me with all options and ensure I was well taken care of. He eased my anxiety. Best Verizon experience and I have been with the company since 2002.

Na
Review №4

Super unpleasant, unprofessional manager in Joe. When you have worked for telecommunications you are very aware of products on the market. Needless to say, when you purchase a new IPHONE 12 it’s natural to experience problems. However, when I walk into the store and you begin to tell me that the Apple Store can fix the issue, I’m very aware of that situation and solution. When I as the customer advise that I want a replacement phone for a new phone that is giving me problems within 5 days, respect my decision as the consumer and operate at a level of excellence and professionalism. If I could give -10 stars I would! Go to an actual Verizon Store! If I hadn’t been a loyal customer to Verizon for over 20 year, the manager Joe would have me switch providers.

Ja
Review №5

Great experience, with friendly and knowledgeable staff. Ask for Anthony For your cellphone needs

Ca
Review №6

Herman was absolutely amazing!!!! I had a very complicated situation and he kept me calm and was so helpful and supportive. He also was so knowledgeable and helped me set up my new phone with ease. I had such an incredible experience and highly recommend this store location! Thank you Herman!!!

Wi
Review №7

The purpose of our visit to this Verizon Store was to upgrade one of our phones and to review our current plan to determine if it best met our needs as a family.Michael and Sarah both assisted us and provided excellent customer service. Michael primarily assisted my son in upgrading his phone and provided detailed support, information and care in the process.He also reviewed our plan and as a result was able to save us money in better meeting our needs. Sarah was very personable, making us feel welcome and expressing willingness to help us with any questions.Overall, we were impressed with the service and being Verizon customers for 20 years, these representatives were by far the best customer service we have ever received with Verizon. Thank you, Michael and Sarah!

Ja
Review №8

Todays experience with Zachary was fantastic. Heres very knowledgeable, and assumed me with my setup with the utmost professional courtesy !!

Ro
Review №9

Zack has been pleasant, helpful, and very understanding. He even provided me the name of a similarly helpful agent who assisted me a few weeks ago—Herman. Both gentlemen correctly interpreted my issue(s) and resolved them on the spot without hoopla or fanfare. Neither showed the slightest annoyance with my technological ignorances or insecurities. Zach has explained the versions aspects of the bill I came in to question and helped me acquire the info to have my bank pay the bill.

Ch
Review №10

Fernando was wonderful!!He acknowledged mypresence with a “Hi!”and a smile. Listenedto my concerns andimmediately addressedthem. Laughed atmy jokes. (Always a goodsign!)Please give this man aRaise!Thank you, Fernando!!

St
Review №11

Superb customer service and support. I have been going to this Verizon store for years and they never disappoint.

Ca
Review №12

Sarah was very knowledgeable about what she was doing and patient with me making a decision. She explained everything to me step by step. When everything was done, it was nice to see that she had been honest from start to finish regarding product and pricing. Great customer service. I will be referring Sarah to my family and friends for new service and upgrades.

Gl
Review №13

Fernando provided excellent service to me today. He was polite, gracious, and so helpful to me as a non technical senior. He deserves a raise!!!

Ia
Review №14

I visited this Verizon location after my phone failed. Jim was the associate who assisted me and was very professional and honest in helping me replace my phone. The cost was far less than I was anticipating. Very good experience.

Ju
Review №15

The service was really nice. Zack was very professional and helped me with all my needed.

Fr
Review №16

I would like to commend Zak our sales representative today. My son had his phone smashed and waterlogged from a camping mishap. Zak spent extensive energy in reestablishing Icloud access and was actually able to revive my sons old phone in order to transfer data. His professionalism and technical insight was extraordinary.Recently a deranged customer rammed his car into the store and Zak was able to push his manager to safety from what could have potentially spelled injury or death. He should not only be lauded by Verizon for his performance and professionalism, but his heroic actions should be singled out by State and County officials

An
Review №17

Jim is helping me a lot and offering solid advice. Great handling of my issues. They have the best selection and nice knowledge.So much I did not know became known and Im grateful for the service and respect here.I cant help but recommend them as superior and the space in the store is great for COVID social distancing and just good atmosphere.

Bo
Review №18

Verizon had messed up my online order, so I decided to go to the nearest store to see if they could help me. Herman greeted me with a friendly smile and asked how he could help me. I explained that Verizon had messed up my account and it prevented me from getting a new phone. My old phone was not working correctly, and my wife is in the hospital. I needed a functioning phone badly. Herman called the customer service at Verizon, the person there had a hard time understanding what my problem was. Herman was so patient with her, first of all she did not want to help us but we finely got things settled. He was on the phone with the lady from Verizon for over one hour. Finally, the costumer service rep from Verizon found a way to cancel my order. Then Herman listened patiently found a great phone for me. I cannot say enough good words how helpful he was. Thank you

Bi
Review №19

Excellent service!! Stopped by to get assistance on possibly upgrading. Sara was amazing to say the least. Not only was she extremely knowledgeable but I really appreciated how thorough and attentive she was. I would give more than 5 stars if I could.

Je
Review №20

Jim was a phenomenal help in getting me a new phone. He tracked down a reimbursement credit for my super old yet functioning iPhone, one that I couldn’t even see online, and made sure I had everything I needed to be all squared away with the new technology. Excellent experience and we will be going here for all of our phone needs in the future.

Ke
Review №21

I would like to express my appreciation for the work that Zach Polson has performed during our last visits. He patiently explains to my wife how to use her new phone. He is an asset to your organization

Wi
Review №22

Sarah was very helpful and kind... I was grateful for the high level of customer service she presented and with the tight time window I had I walked out of here with everything I needed. She was personable and helped a young person like me know exactly what was the best option for me. Highly recommend!!

Ca
Review №23

Fast, simple service. Very satisified with Zack who assisted me.

El
Review №24

I came in with several questions about my new phone. Zack walked me through everything in a very professional and courteous manner.. He and his colleages at this Verizon always go above and beyond.

Za
Review №25

Ben at the store was amazingly helpful and when we had problems online with the website he fixed it for me really quickly and went the extra mile. He was awesome.

Ra
Review №26

This store is outstanding! I was very pleased with the service I received.The professionalism and knowledge of the staff exceeded my needs highly!(Sarah, Jim, Fernando and others), are AWESOME! I met with each one personally and had a great experience!I would refer anyone to them immediately!

wa
Review №27

Consumer service was excellent.Very happy with the service provided with sales person taking care of me. Provided me with service beyond my expectation.

Ch
Review №28

We were just looking around for the least inexpensive phone. Sara Smyles did not seem to care about selling. She was focused on more of my needs then on selling. We decided to review our account and Sara analyze our account and was able to find discounts we were not aware of. We left with an extra iPad and a new phone and only paying a little bit more than what we had anticipated. It is evident that Sara cares more about people than about you Verizon. Working with people that care about us more than they do about the company make me feel secure. Sara followed up with an email about the items I had to complete to save the amount of money. She also followed up with links that would be helpful to our future needs.Totally impressed and satisfied with Sara!!! A+++

li
Review №29

Jim and Zack were great on helping getting a new phone. Love the service from both of them.

Ma
Review №30

I came there with an issue with my cell phone. Sara is the most helpful person ever. She listen to me calmly, and found a solution for my issues. I recommend this location, as I have been to five others already. The other Verizon retailers told me straight up, that they could not help me. She took the time out of her day, and actually listen to me.I highly recommend her, thanks!

Ed
Review №31

I have been a customer for 18 years. I dread having to purchase a new phone for several reasons mostly because of the amount of time the process takes.I am a business owner and cannot afford to be in one place for long periods of time. In addition, I find the transaction torturous. However, I met Sarah Smiles and my perspective has changed. My breathe has been literally taken away. Smiles is the epitome of wisdom, personality, patience, kindness and savviness. Moreover, she was approached by three co-workers for assistance throughout or transaction and was efficient and proactive. The experience was such a pleasure, I was not bothered by the interruptions.I visited your location in Alexandria, Virginia. I was in need of a new phone and the stress of having to buy a new phone tampered with my mood. I was frustrated and it was obvious. My demeanor was uncalled for and I approached Smiles with aggressively. For that I apologize profusely. Smiles aligned with me, listened, and understood my frustration and committed changing my perspective. Her approach was genuine, and I had no choice but to give her the benefit of the doubt.My Verizon account was under my personal financial responsibility. Smiles reviewed my account and recommended changing to a business account. We discussed the benefits and advantages and to my surprise, the changes were to my benefit not hers or Verizon’s. I felt as if I was at my financial adviser’s office not at a retail store. Please recognize her for a job well done. Smiles has earned my trust and business.Smiles thank you for simply being you. You are an amazing and methodical consultant I look forward to working with you again.

Ry
Review №32

Sara was so helpful, taking time with me to set up my iPhone that I couldn’t set up myself. I’m 30y/o - I should know how to do these things but whatever. Sara is great, smog to the store and ask for her 💯

Lo
Review №33

We went to the Verizon store today across from Potomac Yards to get a new iphone and Jim the manager took great care of us. He was extremely helpful and very knowledgeable about the phone and the accessories. I would definitely go there again when I need a new phone! He made it a very pleasant experience😊

Ch
Review №34

We had a great experience with Sara today transferring a phone from another provider to Verizon. She helped us select a phone, save money on a plan and take care of the transfer of the account all while we were there with her. Sara went out of her way to ensure we had her contact information in case we had any questions that came up later. Could not be happier with the experience

Br
Review №35

The experience of changing carriers and getting a new phone was seamless. By far the best experience I have had. Jim, the manager, was instrumental in ensuring the process was smooth.

Ra
Review №36

I had a wonderful experience with the sales consultant Ms. Sara Smyles! She and her staff was very kind, helpful and resourceful. They help make my choice easier by explaining how the phone works and what the phone can offer. Thank you for a wonderful experience. Great customer service. I highly recommend anyone to visit.

19
Review №37

Michael was great in helping me select a new phone and getting it activated and ready to go. Highly recommended.

Ca
Review №38

Sara Smyles is amazing! Helped me with my phone number transfer and is friendly, not just her but also the other consultants here in this Verizon store. I would recommend this place to anyone.

Ju
Review №39

Wonderful customer rep. Knowledgeable, courteous and focused on quality customer service. I would highly recommend Sarah Smiles to any of my associates.

Ju
Review №40

My personal experience with Sara Smiles was phenomenal!* explicit product knowledge*patience*pleasant personality*multi -tasked (pleasantly demonstrated)*allows for trying deviceWOULD HIGHLY RECCOMEND SARA TO MY FAMILY AND FRIENDS!

ah
Review №41

Great customer service, very knowledgeable representative !Thanks a lot.

SH
Review №42

I love you guys! You are very professional, helpful, courteous and all of the above. Sara Smyles helped me with everything I needed. Fernando was the ringleader. Bless them both.

Wi
Review №43

Prompt and courteous service.

Am
Review №44

My cell phone started to malfunction the week of Sept. 7, 2020. I went to the Verizon store in Alexandria for service---dreading it as I always feel buying a new phone is a Very Frustrating experience. However, I met with Sara Smyles and she was beyond Outstanding!Although she was not able to fix my phone, and the first new cell I chose did not work to my satisfaction, Sara was patient, informative, pleasant and very knowledgeable. Sara helped me identify a phone that would be a better fit for my needs; she patiently and respectfully went through the new features of this phone compared to my old one; she transferred all my photos, contacts, etc. ; and spent even more time with me answering new questions once I started using the phone in the store.Sara Smyles made my experience at Verizon a productive and positive experience. Thank you Sara!

D
Review №45

Ahmad Rahim provided me with spectacular customer support services and is shining example of what excellent/superior customer care service should be.

Br
Review №46

Sara is absolutely amazing at what she does, and makes the whole experience enjoyable at the same time! I will be back just to get help from her.

Ne
Review №47

Bad Customer Service :-(Had a really bad experience with this Verizon retailer, since I place the first order, iPhone not in stock, I had expend hours coming back and forth to complete my order and activate all my 4 lines. My last visit was the worse, 12/23/20 came to the store after called couple of times, according to the manager, their system was not allow him to do the exchange for my last phone ordered, unbelieved it, after 3 to 4 times to came to store and waste hours of my time, problem still has not been resolve. I am thinking to go back to my original carrier and return all phones to Verizon! Also, end up paying $40.00 activation fee per line, after Verizon online has offer me to charge $20.00 per line, I called Verizon customer service and they had nothing to do with the activation fees, they told me the retailer store should take care of those fees. Let’s see what’s comes up next! Do not recommend this retailer to do business.

So
Review №48

The best service for a cell phone provider in the area. I highly recommend them, and I appreciate the service I received.

Vi
Review №49

Excellent customer service. He went the extra mile to address all of my concerns. Thank you.

Ch
Review №50

An end user on our Verizon Business account (the President of the company - so big deal) had an issue with his device and needed an immediate replacement after 6pm - I called this store and was so lucky Sara Smyles answered. She took down all the info and when the end user arrived she was waiting and got him into a new device in record time with no issues. He was happy with me and I am thrilled with Sara and this store. Was hesitant to use a non-verizon owned store for this transaction but this place is great!

Am
Review №51

Amir was outstanding- super knowledgeable, listened, was patient and helped me get to the best solution for my situation. Highly recommended!

Da
Review №52

Sara was fantastic and went 10 extra miles for us. Service with a Smyle indeed! Highly recommended.

LT
Review №53

Sara Smiles is awesome! She always goes above and beyond!! Her knowledge and outstanding customer service are much appreciated!!!😊

Ma
Review №54

Ahmed at the Verizon storeAt 2920 Richmond hwy. he went out his way to provide me outstanding customer service. He could of let the tech support handle it but he made sure I had phone service and he called me on his day off to see if my issue was fixed. Well it wasn’t, Ahmed called customer service on the three way and stayed on the phone with me until my issue was resolved. Great person, professional and superb customer service.Thanks

Ea
Review №55

I wish to express my extreme pleasure with my consultant, Sara Smyles, and her service, and also specifically state that she was professional, knowledgeable, friendly, and extremely patient with explaining everything to me today. Upon entering the store, Mrs. Smyles greeted me with a warm Good morning, offered me bottled water or coffee, and was prepared to assist me within minutes of my arrival. She solved a major problem for me accessing my smartphone information within short order, and also took the time to thoroughly explain all of my different options, to include different plans, moving forward. (I am not the most technologically advanced person when it comes to smartphones and she was outstanding in patiently explaining everything to me.) I have been a consistent customer with Verizon Wireless since November 2001, and she provided me with best customer service I have experienced ever! She will be my consultant as long as she is with Verizon Wireless, and I wanted to make that known. Thank you for the opportunity to be a Verizon Wireless customer for over 19 years and for the pleasure of being helped by outstanding consultants like Mrs. Sara Smyles!

He
Review №56

My wife and I were greeted at the door by Herman G. And let me tell you that he made our experience so smooth and explained step by step every promotion Verizon was having for thanksgiving.

Ma
Review №57

Worked with Sara Smyles to get a new iPhone. She was fantastic! Very diligent and welcoming and she listened to my needs, and I appreciated that she didn’t try to sell me anything I didn’t need. 10/10 would recommend!

Ke
Review №58

The assistant that waited on me was resourceful in helping me with my issue , she deserves a bonus and recognition for her services.

Da
Review №59

Zack provided very good services

Na
Review №60

Ahmad Rahim has offered superb excellent service. I cannot say enough about him. His patience and knowledge are beyond words. He is a true professional. His customer service his top notch!!!! Verizon is extremely lucky to have him on board!

Da
Review №61

When my online order got messed up, these guys were really great at sorting out the issues and I even got a better deal, trade-in, and rebate!

Co
Review №62

Ahmad Helped me purchase a new iPhone 11 and was more than helpful. He explained everything to the nth degree that I did not understand which was most everything. 😁He set me up with a tablet and I was most appreciative of it, this was the most excellent customer service I have had in many years, and I am very appreciative. he went beyond the hours that he needed to to help me because the store had closed and he continued to provide excellent service. If you ever need help here at Verizon please see a Ahmad.

Ma
Review №63

Ahmad took excellent care of my huge issue - my cell iPhone 10 died suddenly one day without warning. For days I sought help as Apple stores were closed so no Genius Bar techs. My main problem was my own issue, I had stored all my passwords on my cell, including my Apple ID ! I had no idea the nightmare ahead as one can not reset that quickly. Quite the contrary it takes 2 weeks !!! I’m a Realtor so I was screwed. As I crippled around for those 2 weeks Ahmad always made time for me and even gave me his cell to text! He is also wicked smart and nothing technical slowed him down. In the complex hi tech lives, one needs an Ahmad. And super nice and friendly to Seniors like me. I’m back in business 2 weeks later thanks to him. He deserves a huge shout out !!!Greg Hudgins

Do
Review №64

Went to this location because my new phone wasnt able to send / receive texts or calls. They told me the problem was my SIM card, so they had to swap out my SIM card for the one in my old phone. After they do this it seems like my phone is working, but the next day Im having issues again. I go back to the store and wait for over half an hour before being told that they cant help me and that Ill have to call tech support.I go home and call tech support. After being shuffled around on the phone for a while, Im finally told that the new problem Im experiencing is due to having a 4G SIM card in my 5G phone. Unfortunately, this store took my 5G SIM card. Im now waiting on a new card to ship because I dont want to go back into this store!

Fe
Review №65

I experienced exceptional customer service from Michael Herod! He was knowledgeable about all the options and guided me through the process. I was extremely happy and would highly recommend this store

Vi
Review №66

Fernando and Zach were super helpful and fun to talk to!

De
Review №67

I went in to get a replacement protector for my iphone screen. The sales person who helped me was quick, informative and even took off the older shattered protection and put on the new one. He was very helpful and I was on my way within mins.

EL
Review №68

Sara Smyles was very helpful and patient. I encourage everyone to make an appointment with her and only her at her shop. Thank you Sara.

Id
Review №69

Smyles was patient and thorough. Amazing attention to detail. Best experience I have had.

Jo
Review №70

I had the good fortune of having Sara Ramos Smyles as my sales representative. She quickly addressed my issues and provided great service in a friendly, caring manner.

br
Review №71

Everything was great help was great

Ka
Review №72

Great experience quickest carrier transfer I’ve ever experienced I was in and out in 30 minutes and the staff was very helpful

Pa
Review №73

Fernando is the absolute best ever! He was so patient with amy millions of questions! We will be back and tell all of our friends to only go to this Verizon location! If I could give 100 stars I would! Thank you so much!

Ad
Review №74

Fernando greeted me warmly and helped me upgrade my phone quickly, getting me a good deal and not pushing anything on me that I didn’t want to buy. He was helpful, professional, and honest. Probably the best experience I’ve had at a phone store. Thanks!

Ty
Review №75

Ahmad and Junior are the best. Both of them made me feel like a valued customer. These two guys will go far and beyond to assist customers with technology issues.

Ma
Review №76

Ahmad is the most attentive and patient customer representative I have ever worked with. As an elderly woman who struggles with technology, I appreciate his professional skills, and am grateful for his patience in answering my questions.In coming in today I was worried that he wouldnt be here. How happy I am to have his help again!He deserves a reward for you f beyond the levels of perfect t service.Mary Flynt

Fa
Review №77

My fist time at this location. I was greeted immediately by Jim. The phone was having some problems. No rush no hassle, he gave me all my options. Will be back to upgrade soon. Been to several other retailers and this one will be my new Verizon store.

Yo
Review №78

Nice store but can get busy. Make sure you sign in on the sheet to talk to a clerk if theyre short staffed or crowded. Friendly and knowledgeable staff. Chris, the supervisor onsite at my visit was very personable.They dont post their prices like some stores, so know your stuff in advance.The selection is limited to LG, Motorola, Google, iPhone, Samsung and um... (Im spacing. What else is there.... I know there may be one or two more. Sorry.) They were out of SD cards during my visit, but there is a Target in Potomac Yards across the highway.

co
Review №79

I would give less stars than this if I could.The gentleman that initially helped me was great. But his co-workers are terrible. I ended up getting flipped around on the phone between Asurion and Verizon while trying to get my equipment repaired. While I am on hold, and during conversations with both businesses, I experienced the worst behavior. A couple had come in and called out the salesman on trying to lie to him. (Whatever, not my problem) When they left, the salesman starts yelling loudly with the saleswoman still in the store. My salesman was in the back Im guessing, but the other two are walking back and forth through the store complaining about the customers and cheering that their shift is almost over. I had to move across the store away from their office area as they were walking back and forth in front of it still being loud. When they came back across the store to the area I had moved to escape to, they walked back over and continued to be loud. After not being able to hear the operators, I finally asked if they could keep it down and that I am on the phone. The salesman turns to me and IN MY FACE asks the saleswoman if they can kick me out of the store yet. (14 min until closing) I told them not to bother and that I was leaving.I will NEVER be going back there. I know, as a business owner, it is tough to find competent people, but it isnt hard to find someone with some common sense and manners.

To
Review №80

This is the greatest Verizon store ever! The service and personal attention is second to none! We came in for just a charger for my phone and my wife walked out with a brand new iPhone Chris Corteselli is the man you want to see when you go in! Is knowledge and personal attention to detail is second to none! Thank you well being our Verizon go to here in Northern Virginia!

Ka
Review №81

Rachel was exceptional! Clearly details matter to her and I appreciate that since I spend a lot on my phones and service. There are other choices I could make and in fact had the opportunity to do just that this trip, but Rachel was so thorough and friendly, she gained my trust. No one had every explained the details of my purchase and plan to the extent she did...all in a polite, professional and patient manner. She earned the five stars I gave in this review. Well done!

Jo
Review №82

Switched from T-Mobile to Verizon and Fernando made that process amazing! Had issues a few days later, called back and he remembered me and got me a quick fix!

De
Review №83

Yesterday, I worked with Mark from Verizon on Jefferson Davis Highway on a very complicated issue with my Android 9+. Upon walking into Verizon, I did not have high hopes of getting my issues resolves, but to my surprise, Mark listened as I explained my issues, and he immediately start to construct a plan to resolve all of the issues. I listened intently as he described all of the details. He did an outstanding job with my issues and I found him to be incredibly knowledgeable, informative and customer centric. He explained in great detail the what and why that he was performing on my phone. My experience at this Verizon location was extremely pleasant and complete. Mark answered all questions, listened to my concerns and carefully crafted and executed a plan to solve my issues. I am very pleased with the professional service I receive from Mark. Great job Mark!

Gw
Review №84

WOW! What a great experience i was In Verizon cellularsales Alexandria yesterday. Ahmad greeted us with a smile and within seconds eased the stress of what we wanted to do. What a pro! Flash to Bang he took us one step at a time through our request explaining clearly the entire way. In a world where kindness and disregard for good manners, Ahmad was a breath of fresh air. This gentleman needs a raise and a pat on the back! Thanks Ahamed! YOU ARE AWESOME!

El
Review №85

Ahmad was super helpful and patient while setting up my new phone. Great service and good selection.

La
Review №86

Fernando Rivera is one of the BEST sales reps at this location, he got everything we needed squared away with our account and was very patient.

Re
Review №87

Super unprofessional, i called this place many times to schedule a appointment for a phone and every time someone answers the phone for a sec and then Hang up

D
Review №88

Love going to this location. Best in the area. Never going to the Verizon store in Pentagon City Mall ever again!!!

Th
Review №89

There is always Room for improvement. I do appreciate the customer service that I received today. Happy New Year

Ca
Review №90

Fantastic assistance and took the time to help me personally understand what was wrong with my phone and how to address the issues and move forward.

Ke
Review №91

Our experience here was fantastic. Ben Brown was extremely helpful and pleasant. My phone was essentially not functioning at all, and he spent a great deal of time with me fixing it, and now it is essentially a new phone! I highly recommend this location for any help you may need. Very knowledgeable and friendly employees.

Da
Review №92

Phenomenal experience! Excellent staff with exceptional customer service. It was an absolute pleasure working with the people here especially Mr Ruby. Will definitely be returning here for any of my cellular needs.

Ur
Review №93

Ahmad was professional, knowledgeable and responsive to my information. He really listened, and provided excellent service in such a thoughtful manner. I have shared his business contacts with others.Thanks Ahmad!

Jo
Review №94

My wife and I had a battery issue with our android phone. As soon as walked in we were greeted immediately by the reps at the front. Jacques took care of us immediately with great options. Great promos and well trained reps makes this store standout from the rest.

La
Review №95

I bought my first smart phone about two years ago. Kai Blanco greeted me warmly and patiently helped me choose the best phone for my needs and spent ample time teaching me how to navigate it. He was so helpful and I was happy with my choice as he walked me to the door. Since then hes kindly taken every call from me asking questions. It was a great experience and Ill continue to shop there for my cell services. ...Lindsey Clark

Ky
Review №96

Worked with Ben Brown, and he is the reason I was able to finally move my business account over from Sprint. After trying a few times at other stores and just getting stuck waiting while the store called into customer service, I just told him what I needed and in less than a half hour I was out of Verizon and he took care of the rest. Having finally met someone who seemed to actually care about my business was so great and he was able to take care everything and ship the phones right to me, so I never had to go in the store again. Customer service there was great and he listened to what i needed without any pressure. I would recommend anyone I know go there, A+++!!!

Iv
Review №97

Mark is an exceptional salesman and professional. The venue has good parking despite the awkwardly placed entrance on Route 1. The store has a comfortable lay out for browsing products and meeting with sales reps.

Ca
Review №98

This is honestly the best experience I have ever had buying a phone. Ben Brown was my sales rep and from the minute I walked in he made me feel comfortable and made my buying experience super easy. I not only got an amazing phone but also excellent customer service. Five stars everyday.

Mi
Review №99

Service at this location is absolutely phenomenal! Decided to move to Verizon after many years with Sprint and am so glad to have visited this store with my questions. Rachel was so patient and fully answered all of my questions (there were several, trust me). My second experience with Ky was just as good - he was able to quickly set me up with the phone I wanted and transfer me over without a hitch. My most recent experience with April to get my gf transferred over was again fantastic! It seems like they really make an effort at this location to train their employees and ensure they are well versed for anything that might come through the door. On top of that, the store seemed well-maintained and staff were both professional and personable, whether they were the ones helping you or not. Will definitely be heading here with any questions/concerns!!

Co
Review №100

I live in MA but continue to use this Verizon store solely because of Ben Brown. He returns my calls and texts immediately, and takes care of everything I need so that I never have to step foot in the store. Hes a good and honest salesman with a great follow through. Highly recommend working with him.

Information
9 Photos
100 Comments
4.7 Rating
  • Address:2920 Richmond Hwy, Alexandria, VA 22305, United States
  • Site:https://www.cellularsales.com/stores/verizon-2920-richmond-hwy-alexandria-va-22305-3023?y_source=1_MzIzMTgyMC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 703-888-1591
Categories
  • Internet service provider
  • Cable company
  • Electronics store
  • Cell phone store
  • Telephone company
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:12–6pm
  • Sunday:9am–8pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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