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Stephanie Hernandez - State Farm Insurance Agent
6076 Franconia Rd a, Alexandria, VA 22310, United States
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Ja
Review №1

Stephanie and Abril have been so helpful. I had to transfer from State Farm in Kentucky to Virginia, and I was nervous my insurance would go up and it would be a hassle to switch. Abril really worked with me and kept my premiums almost the same! She also added more to my insurance for essentially the same price I was paying in Kentucky. My deductible went from $1000 to $500 and she included life insurance.Then, I got into an accident about three months after my switch. I was so worried my premiums would sky rocket and it would be a hassle to file a claim and get everything together. State Farm took care of everything! They called and set up my rental , the towing, and the collision shop. It was ALL covered under my plan. When you’re already flustered from the accident, it’s nice to know they have thought of everything and they take care of it. I was able to follow the whole process on the app.In the end, they did decide my car was a total loss but I feel they paid me fairly for the worth of my car and I had more than enough to get another car and finish the car note on my previous car. I called and set up the insurance on my new car and it was easy and I’m paying the same price as before! I couldn’t be happier with Stephanie and State Farm. I usually don’t write reviews, but this was worth mentioning!

Ju
Review №2

Best customer service ever...I wish I could give more stars!

He
Review №3

I worked with Abril to transfer my renters insurance she was simply amazing. All my silly questions were answered in a timely manner and she took care of everything! Best insurance company I have ever worked with.

Os
Review №4

Always respond fast, i have no complaints , simply one of the best agents I’ve found since moving back to Northern Virginia and I have no plans of switching over to anyone else, also one of the lowest prices I found and believe me I did my homework

Da
Review №5

What a wonderful office staff. I googled a couple places and the 5 stars here did not lie. I had the pleasure of working with April. She was a true professional at answering all my questions and needs. I felt like my business was valued here and they cared about what I was looking for in my car insurance. Thanks April!

Xa
Review №6

We have a bus we changed into a tiny house registered as a motorhome, and Ms Martha helped us to get it insured at the absolute lowest rate with best coverage! Now our regular house and ALL our cars (inclusive antique cars) are insured through her, also at best rates. She went above and beyond any service I experienced with other companies over the past 25 years! She is amazingly attentive, efficient, clear, and gets it done! We highly recommend her and her office! A+

Jo
Review №7

They are the best in business and gives the best quotes. Everybody was quoting my customer over $500 a month because of his age he was 22. Ms. Martha gave us a quote that just blew us away at $300 a month unbelievable. Please everybody call Ms. Martha and her team they will definitely get you affordable insurance. Thanks again Ms. Martha for everything you have done and i would recommend you and your team to anybody that needs insurance..

Lu
Review №8

I decided to go with state farm for car insurance and it’s been the best decision ever!! they gave me the best monthly rate in comparison to other companies. April helped me get everything set up and she signed me up for insurance within minutes!! It was amazing customer service! I’m so happy with my decision

Ti
Review №9

I chose this State Farm office for the already great reviews and was not disappointed. The entire staff truly was helpful, friendly, and went above and beyond for me, especially Abril. I highly recommend this office.

To
Review №10

I have had great experiences working with this company! Ana has excellent knowledge about the company and does anything she can to help!!! the customer service is AMAZING! She and her team go out of their way to make sure that Im taken care of. Shes the best agent Ive ever had! thanks so much Ana !!!

Je
Review №11

We have always used State Farm for our personal insurance and more recently, for my photography business. The coverage is great and Abril was so easy to work with. Very quick to reply with answers to my queries! Highly recommend this office! Friendly, knowledgeable, and responsive! Thanks!

Ca
Review №12

I was interested in life insurance for my wife & I and a whole term policy for our teenage son. The staff was friendly, helpful and was able to meet our family’s needs in coverage without breaking our wallet. Stephanie was able enlighten both my wife and I in the types of coverage that would meet our needs now and in the future. The best experience I’ve had speaking with a insurance representative.

Kr
Review №13

I am very satisfied with the customer service provided by Abril! She was very helpful and met all of my needs! She is very professional, knowledgeable and makes the process very easy. I am definitely glad that I changed my insurance coverage! Please make sure to reach out to her, she will respond very quick and take care of your needs!

Fa
Review №14

The best insurance place. Staff is wonderful, they always go above and beyond to make sure you are satisfied. I highly recommend this office over any Statefarm office.

Om
Review №15

Excellent service! This people take very seriously they job. Abril explained to me everything really clear, and let me took the right policy for me. 100% recommended for life and car insurance

Lu
Review №16

My experience with this agency has been 5 stars!! The team at this location has always been extremely helpful especially Abril, she has always answer my questions professionally with the most outstanding customer service!! Thank you!! And hope to do business with this location again in the near future.

As
Review №17

I recently got my insurance through their representative Abril. She was very knowledgeable and answered all my questions thoroughly. I appreciate quality customer service and this is what I was presented with at this State Farm branch.

Th
Review №18

Wow, the best representative for, “State Farm”!Always willing to help me find the best solution at anytime. Excellent Rep.

Ja
Review №19

Lovely people in the office, Ana did a great job attending to all my needs. Overall I am very satisfied with my service with them! :)

Cl
Review №20

I strongly recommend. Her services were wonderful and I ended up saving money I wasn’t even expecting to save.

Ca
Review №21

Her office has great customer service, her team is professional and always quick to respond! I would recommended her anytime for all insurance issues. Specially Abril Gonzalez!

Jo
Review №22

I have never used any service. Today for the first time I were forced to use the Assistance on the road and really starting from Abril who assisted me by phone and Manuel the towing person were excellent. I waited less than 1 hour and everything was very professional. We no paid nothing from our pocket.

Ma
Review №23

Stephanie was really patient and helpful. I recommend anyone go to her for insurance needs.

Jo
Review №24

Outstanding customer service. The programs available are vast and well explained and geared to help the customer. Stephanie Hernandez is a caring profesional!

Ri
Review №25

Amazing, amazing service. I had a certain other insurance company that literally had me crying on the side of the road after someone hit me. Stephanie has been so informative and friendly and kind and professional. Because of her advice and support, I was able to understand my options better. I even got rental insurance for the first time! When I needed service on my Drive Safe thingy, Stephanie checked up to make sure it was working, and when it wasnt, she put me in contact with another amazing team member, Abril.Abril came out to my house at a time that was convenient for me, (I invited her in, otherwise she would have gladly done it outside or in either of our vehicles) and she walked me through troubleshooting and understood my frustration. She called customer service and talked with them to verify that my equipment was working, explained how to do it, and was just so, so kind and understanding. Even my dog fell in love with her. I have never had such professionalism and kindness from a business, and from an insurance company, of all places.Because of Abril, I am a customer for life and telling everyone about my positive experiences. Insurance being one less headache I have to deal with is honestly a life and time saver. I will definitely look into other insurance options with them now.

La
Review №26

Abril is awesome. Statefarm always take care of me whenever I call or email . They are very professional and helpful with all my questions.Thanks

Ja
Review №27

Martha is a phenomenal insurance agent and financial advisor. She will go above and beyond the call of duty to assist. If you have a need, call them. I guarantee you will be amazed!

Ed
Review №28

Very helpful and great customer service, I have worked with Abril an insurance agent on this office and I have also referred my clients to her and we are very happy with the help and support she has provided, not only to create the policy but also she takes the time to explain what product will work best.

Da
Review №29

Stephanie and her team have the knowledge and personal touch to care for all your insurance needs. You will be in good hands

Je
Review №30

Abril is great! She’s helpful and answered all my question. Great costumer service!!

Da
Review №31

Excellent attention, they care about offering the best options according to the needs of each person. And The work team is great, thank you April, Gloria and Ana for your help!

Ph
Review №32

If you’re ever in the area and need some good insurance and a Wonderful agent please stop by and speak to Ms.April.

KA
Review №33

Keep up the great work stephanie.Your staff at the office were very polite and friendly.Love the energy I was getting from the team. Very positive and enthusiastic.Where due I apply. Lol.Take care.Yours truly, jose ramirez

As
Review №34

Excellent Office!! this girls are amazing, thanks for everything. highly recommend

Ma
Review №35

Thank you Isaias for referring me to Abril! Ive searched for diff quotes for a few days now and I felt that Abril did the best from the diff agents I spoke with. She made sure all my concerns were covered and found the best pricing for the coverage I needed. No up sell and no pressure. Highly recommended. Thank you Abril!

Sa
Review №36

April is so dedicated that she even gave me her cellphone number so I would be able to reach her quicker !! Fantastic customer service

Lu
Review №37

Great and fast response to many of my doubts .Really appreciate your time .

Ro
Review №38

Great customer service ! April made sure all of my questions and needs were taken care of ! 100% satisfied

An
Review №39

Great experience great team and make sure you ask for Martha that girl will run an extra mile to make sure you get treated right

Re
Review №40

I highly reccommend Stephanie Hernandez State Farm office. Abril is one of the most professional and knowledgeable young ladies in the office. She listened to what my needs were and got me situated with the right plans for my needs and my budget!!! Im telling all my friends to come to this office for all of their insurance needs!!!

sa
Review №41

Super sweet, honest, and helpful understanding the process.

Fe
Review №42

This agent know all about insurance need. They are very nice people, knowledgeable, responsable. I will recomend this agent to who ever need an insurance coverages.

Is
Review №43

“Knowledgeable staff that care about helping you reach your financial goals.”

Jo
Review №44

Professional attention, the agents treated me with a lot of patience and got the policy that fits my needs. Especially to the agent Abril Gonzales very professional attention

Wi
Review №45

Martha is amazing. She handles all of our needs and our customers needs here at Amko Auto Group!

Ka
Review №46

We just got insurance from Stephanies agency and it was great experience.

JU
Review №47

It is always a pleasure working with Martha,Her professionalism is extraordinary.

Me
Review №48

I had a great experience with them. They are awesome!!!!

De
Review №49

Great staff. Great line of products.

RI
Review №50

Very professional service received from Stephanie Hernandez and her team!

In
Review №51

Stephanie Hernandez is very knowledgeable and helpful. She is “the go’to”person for insurance.

De
Review №52

I highly recommend State Farm to anyone looking for insurance.

Is
Review №53

Best quotes, very good customer service

sh
Review №54

Knowledgeable people with pleasant personality

D
Review №55

Excellent experience

Ei
Review №56

Very good

Ar
Review №57

Great service

ma
Review №58

I called for information and they helped me by providing good insurance coverage for my 2 cars at a good price .. Thank you April for being so patient and very kind, I recommend them

Ch
Review №59

His attention is superb very friendly and guides you well I recommend to Mrs. Hernandez

Al
Review №60

I called looking for information about homeowners insurance and they offered me an excellent discount on vehicle insurance as well. Very good coverage and price. Mrs. Ana was very attentive, I recommend them. Many thanks

Ro
Review №61

Good customer service, I recommend Stephany Hernandez any doubt she will answer them

El
Review №62

Highly recommended, the best auto insurance coverage ever offered. Thank you very much April

Ra
Review №63

Excellent work team very good customer service

Ma
Review №64

I highly recommend Stephanie Hernandezs agency, and her very friendly and helpful staff,

Information
14 Photos
64 Comments
5 Rating
  • Address:6076 Franconia Rd a, Alexandria, VA 22310, United States
  • Site:http://www.sfahernandez.com/?cmpid=eyzq_blm_0001
  • Phone:+1 703-971-0400
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
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