Extremely disappointed in the level of customer service at our local Office Depot. I placed a curbside order for office supplies. Upon arrival I followed all check in instructions listed in my confirmation email. After waiting a few minutes I went inside to discover all curbside orders being placed on a pick up shelf with no attendant. On my way out the door, I decided to purchase one of the discount office chairs that are located on the curb. Upon checkout I was told I had to pay a $15 assembly fee because the chair preassembled. The cashier even had the nerve to write his name on the receipt and request I take the survey. Sadly, I will have to rely on Walmart and other large retailers for future office needs.

Great place to get all your office needs and then some.

Good clearance items and faxed some stuff. Young gentleman was very helpful.because I didnt know what I was doing

DONT BUY A COMPUTER FROM OFFICE DEPOT!!! I got a new computer for Christmas, sounds great right. Well, Im not a computer guy so to speak, so after a month of using it whatever antivirus it came with ran out. The next day windows no longer opens. So me, not being a computer guy, took it back to see if they would fix or I would return it. They wanted $120 to wipe clean $150 to clean and 1yr warranty. Then when I just want a refund it only had a 2 week return policy. So now I have a $900 Christmas present that is going to cost me minimum $120 to use again. Lol terrible company. Manager said they are already loosing$ on the computer.

Went in for a simple 500gb ssd. Not only did they not have the one I chose, they didnt have ANY SSDs. Can hardly call it an office depot. It looks out of business and the experience shows. The cashier was friendly

Was looking for a computer chair and a few things to set up my home office, tried to get help 3 times, same very young male associate walked by me twice, then the 3rd time I walked up to the copy and print station to see if I could get someone to help me, said excuse me to the same young man, he just looked at me, turned around and ignored me again. So I decided to put the $200 plus worth of items I had in my cart back. My sale would have been well over $300, almost $400 with the chair added on but since your associates cant be bothered to help your customers, your loss. Ill spend my money elsewhere and in the future, Ill get my office supplies for my home based business elsewhere as well.

Went there to purchase some copy paper. Could not get any service to pay for the item. One young girl was standing behind the counter putting stickers on small items, and never looked up to assist. All other staff also failed to assist. Walked out, never to return.

Combined lost sales this week due to no stock $212. Poor choices lead to lost customers.

Ive had several items printed here in the past but felt I should share my most recent experience with Office Depot in Alcoa, TN. Mattie (Fairly sure this was her name) was fantastic to work with and went above and beyond to make sure the brochures I was having printed were perfectly aligned at the folds. She spent 30+ minutes adjusting and reprinting until they looked great. Based on my experience today I will most certainly be returning to this location for my future printing needs. The entire staff seems attentive to the customers. Thank You!

Visited the store to purchase a webcam for my desktop computer. After wondering around the store looking for the item and asked an associate what isle the webcams were located. She advised they were none in stock with no explanation if they would ever have any in the near future. Shouldve just ordered it from Amazon if the first place. This is why the future of brick and mortar stores are in dire straits.

I like the store, but why is it they always have a counter person that hates customers in a position theyre supposed to help customers.

Copy Center is awesome! I had an order that had many paper-clipped documents that had to be kept in order and copied individually. They did a perfect job! It would have taken me hours to do it myself. I was very impressed with the accuracy and how quickly they got it ready. Highly recommend.

Office Depot in Maryville used to have a gentleman in the print department who could get ordered done correctly, but since he left, every single order I have placed has been incorrect. When I asked to speak to the store manager, I was greeted my a young man named Ricky, who immediately showed by his body language, rolling his eyes and monotone voice that he did not care about my issue. I simply said I wanted the print size to be correct and he said they cannot guarantee accuracy and could not do anything for us. Office Depot now provides the worst customer service I have seen, and I don’t know how they are still in business in our area.

The staff and management really cares about the concerns of their customers I was really satisfied especially with the treatment I received from Jenna in the print department and the district manager Jack who quickly resolved an issue that I had I made sure that I was fully satisfy I really appreciate the service that I received from them both. I would definitely recommend this location.

I am a regular customer at the Office Depot store in Alcoa. I cannot sing their praises enough. Jim, Brandy and the whole gang are top notch and always go the extra mile in all they do for us. They a play a big role in our business success. Thanks so much for all your support and all you do.

I ordered 19 copies of a 44 page booklet 8 days ago and just got it back today. A little slow in getting it printed. But I must compliment JENNA who worked with me on this project. She worked extra to help me with a color issue that I had visually (from my own saved work) on the front cover. It was a pleasure to work with her and I felt comfortable trusting a very important project with her, getting all my questions answered, and it all set up. Jenna was very competent and professional and kind and patient with my novice understanding of how to get this work put together. Thank you, JENNA. Great employee you have there, Office Depot of Alcoa!

Hardly ever anyone there - customers or employees. Hard to get help. When we finally did the guy was nice as was cashier. I just always feel like shopping here os difficult because its hard to get assistance. Since Staples closed its the only close option.

You guys cancelled my order for no reason. I hope you suffer

I needed a toner cartridge for my printer and the guy got the one I needed and changed it for me. I dont know much about that stuff and he made my day work great! I love Office Depot!

My husband and I went in to replace our router and Shawn gave us great information to help us make an informed decision. He was very knowledgeable and understood exactly what we needed.

Terrific staff, very helpful and knowledgeable. They have a shipping and receiving dept, and simply send your photos to their email and theyll print them out for you on whatever type and size paper you want in color and black&white, very cheap too! They also do computer repairs, virus protection, and ink cartridge recycling. Pretty cool place. Its cheap if you need to print or fax anything and the employees will go out of their way to help you. Highly recommended!

We went there knowing exactly what we wanted and where to find it. I make jewelry and was looking to get more storage units for my supplies. And in fact several of the pieces I wanted were being clearanced out. Good deal for us.

The ladies both in the print shop and at the cash register were Delights. They were very kind and compassionate and talked loud enough for the elderly to hear. :-)

Had a great experience. went right in there Andrew Simpson helped me out with everything I needed. took me through the process explained everything to me in a way I understood it

Service was great. They understood I was on a conference call while I was proceeding through the checkout and were very respectful even though I really dont like talking on the phone at a checkout. They seem to know what a busy person who needs office supplies needs.

My first visit was fantastic. Great customer service.

A good store with knowledgeable employees who are friendly and accommodating. Great selection of office supplies and electronics. A bit pricey, but for the variety thats ok.

Calling in and delivery service has been great, but trying to find help in this store while shopping is very hard. Noticed clerks are busy on their cell phones in the corner most of the time. Love the variety of products in the store, but it is to pricey.

The personnel in this facility need serious retraining as to how to service customers when they come in the facility and how to be professional and acknowledge and take care of customers when they enter the building. The management needs to inform the employees that personal issues are not to be taken care of the customer and that the customer always comes first. I know that I wont be back and neither will anyone that I do business with or am related to or associated with in any form or fashion. I also will be relaying this forward to the District, Regional and Corporate levels so no else is relegated to this lack of professionalism.

First visit was not a positive experience. After checkout, I was not confident I was charged correctly. So, I go back to the lady to confirm it was the right amount. She was annoyed and rude, saying I should have been charged more for the excess lamination that was wasted since the girl that did it was new. After later speaking with the manager, she confirmed this is not the policy. I will not be coming back to this store.

The cashier was very polite and helpful. I dont remember his name, but he had long hair.

Glad the staff is friendly and willing to help, but you never would have known it when I went in there. I went in at 830 tonight to drop off a package. One employee was helping someone, and didnt bother to acknowledge my presence or call anyone else to help. For 10 minutes I stood there while they helped the other customer, and while another employee walked by repeatedly. After 10 minutes, I took my package and left with still no recognition from the staff. I guess I probably wont be back.

Excellent information on computers from Blake in the Alcoa, TN store, along with good prices. They have rescued my 11 year old laptop many times, but now it is time for a new one!

I purchased item and had only receipt they gave me. The product was defective and I returned it. I paid cash, but they were only going to give me in store credit. I eventually got to speak with manager and he looked up my rewards card number and saw I had purchased item previous evening. After initial hassle I finally got my cash refund. Long story short, make sure cashier gives you a complete receipt with your merchandise listed on it. She only gave me a partial receipt with my name, rewards card number and my amount of change. Had I not insisted on speaking with manager, I couldnt have got my cash back. CHECK YOUR RECEIPT.

My fiancé and I had been trying to find the best option of a chair for about 10-15 minutes and finally found one that would properly support my back, neck, and shoulders at my office. Of course - no assistance was offered to help speed up this process. My fiancé then asked an associate to assist with the assembly of this $400 chair - his response after informing us it would be $12 for either the floor model OR to assemble - “We close soon - I can’t assemble a chair in 6 minutes.” My fiancé offered to help out to speed up this processs up.Some form of a “manager” decided then to tell us that she could only offer us the floor model - at full price + $12. Approximately a $400 purchase and no one can offer a few minutes of their time to help out a customer assemble a chair? Really?

They have a great rewards program. I went today for office supplies without realizing I had accumulated some rewards and walked out paying nothing for my purchase.

Typical lazy corporate America employees. Typical understaffed corporate store. If these employees were working for themselves they would change their attitude or be out of business overnight. The clerk handed me my receipt and said there you go . What does that mean? There I go to Amazon the next time. See ya.

Alcoa , TN Office Depot always goes above and beyond to help my non-profit organization, even last minute stuff before closing time. Every employee in the print shop make my daily labors more rewarding ever time I walk through the doors !! Roy Shields, Director, No More Victims Foundation, Inc.

Ordered business cards on a Tuesday around noon. Was assured Id be emailed the proofs that night, as I live a 40 minute drive away. No proofs. I called was told that Id been told 24-48 hours. This was a lie. I HAD to have the cards for a show that weekend. Was assured I would have them. On Thursday, I drove 40 mins into town, bought ink and card stock (I should have done that in the first place!) to make my own cards. I spoke to a manager that was mystfied that I was told Id have cards so quickly since they take a minimum of 10 days. I told her to forget the order and that Ill make my own. I was still in town, less than 10 minutes after I left the store, when I get a call to come in and see the proofs. The cards should be ready sometime in the afternoon. I have several hours of work to do for this trip. I cant hang around in town for up to 6 hours for a maybe. If the store has a item in stock, fine. But a custom order? Plan on being lied to and screwed over.

Very helpful staff. Office chair selection was minimal. The online store had much better selection.

Fast in, fast out! Always have what I need in stock!

HORRENDOUS Customer Service. The print services employee literally begged us not to “make” her print our file the way we wanted it: “It would take me like 20 minutes. Please. Please, don’t make me.” Sorry our business was such an inconvenience to you and that you were forced to earn your paycheck. We never did get our product how we wanted. Sad.

I love shopping at OD. Better than competition.Good store, newer than most.

Good place good store. We love this place.

Very accommodating. Even price matched with their online sale.

My wife had to fax some forms for out sons insurance and was charged $62.00 after the forms were faxed which is a total rip off for a fax I will never again buy anything from this place again bunch of crooks

Handy, but slow to offer assistance on the floor. I saw many employees and few customers, but I had to beg someone to help me.

Everyone here is very helpful in each department and the prices are great for printing and faxing in store!

Great customer service! Print shop is doing a great job especially with the change in business flow due to staples closing!

Good service in printing / binding and typically have what I need when they dont they get it and deliver it free.

The employees are always helpful and our printing job came out perfect!

Highly recomend. Great service. Personnel especially helpful & knowledgible.

Found exactly what I wanted at a great price. Happy customer.

Nice, clean store. Easy to find needed items.

Decent prices during sale, you just have to search or go to the front of the store for any kind of help or questions.

Very clean and very nice people at checkout.

Good price for merchandise. Bad customer service, had to hunt for assistance twice.

They had a super helpful staff that went above and beyond to help. Brandi tried to help me get the best deals possible and so did Brennan.

Helpful staff. They have what I need to run my business

I looked in my local telephone book to call Office Depot for a need that I had looking for a particular item. The number in the book is a fax number. This is frustrating when needing information. I looked online and did find the phone number with the location. The online description lists the phone number to be 981-4559 which actually is a fax when dialed. To me this is not good marketing.

Great people working with you to get you in and out fast with no problem or hassle

Love 2 stop in here when i need copies, or random supplies, very helpful associates as well

Good place to go but I can find lower prices elsewhere.

Staff is very helpful and do a great job, but Office Depot is typically a bit to pricy.

Super help picking out a computer, knowledgeable, fast service.

The staff is always helpful in finding the office supplies you need. They sale everything from printers to office chairs.

Helpful staff and well stocked when I visited.

Great sales and good selection of office furniture.

Knowledgeable staff, great print/copy service.

Woke up this morning and my computer monitor had went out. Luckily Office Depot has some in stock and they were even on sale.

Im not sure whats happened in the last few months, but Ive noticed many changes to this store recently... and I like them. First, theyve remodeled and rearranged their shelves so that more items are at eye level and fewer things are out of reach. Second, the staff are incredibly friendly and eager to help. Third, they frequently go above and beyond what their coupons state and will beat competitor prices with no questions asked.The cashiers often ask you to provide feedback online which Ill gladly do to report good customer service (not to mention that you get a coupon). One day I did so and mentioned that, after I got home, I noticed that one of the items I bought differed in price from what was listed on the sticker (it was a difference of less than a dollar). I received a call back from an apologetic manager in less than 10 minutes!

Hard to get anyone to wait on me. I wanted to purchase a new laptop, but no one was able to help me.

Good afternoon Im on my way now to

Fast prompt service by friendly people.

Quick in and out employees are very helpful

Too many problems to mention! Wont be going back to there for anything

Every employee asked if they could help me find something! Cashier was especially helpful and patient!

Staff is very freindly and helpful

Great selection but a little pricy. You can find anything!

Very knowledgeable staff.

Good for getting school or office supplies

The employees are always helpful

Customer service was really excellent

Like usual they only have part of what I was looking for and I get to stop somewhere else to get the rest if the store wasnt around the corner from my work I would not have bought what I did I would have waited until I got to the other store to get what I needed

Looking for a office desk. Had a few. No one offer to help.

Clean and Nice , very Helpful Staff

Not good. I had to sit on the floor of a crowded isle of boxes to find the ink I needed for my Brother. When I asked the tech about the ink he was rather vague or some would say not to interested in helping. Could use a course in friendly.

Way over priced

Great for office supplies

I found all that I was lookinf for

Did not find what I needed

Great people here

Theyll tell you one price in store for printing, them when you email the file, they tell you they have to charge double the original price.

Awesome service!

Always has everything I need in stock.

Waited for a long time to be waited on

Used the copier. Cheap b & w copy.

Friendly, helpful staff

Enjoyable experience

Takes forever to check out of this place