Its been about a year and a half since I went to Haven and I am writing this review now because I still have nightmares about my experience there. I didnt speak to a therapist the entire time I was there. I briefly spoke to a doctor a few times and was put on medications I didnt want. Other than that, I just walked up and down the hallways all day. There is nothing to do, no treatment. Occasionally they do a group where you color a picture or something, but I wouldnt consider that treatment. Nurses push Venlafaxine on people for everything.When I got there I had blood on my hair and clothes. I asked to take a shower over and over and kept getting told someone else would help me. Nobody explained anything. I just sat in the room crying, covered in blood and freezing cold (nobody would bring me a blanket either).Most of the techs are unprofessional and poorly trained. They couldnt care less about any of the patients there. I heard them loudly discussing people who were coming in. Joking about people who had attempted suicide.At some point a female tech got mad at me for something and decided the best solution would be to make up a lie about me to get me sent to the other hallway where they kept senior patients.I felt very isolated in this hall and was angry that I was lied about. The medications I was on made me angry and paranoid and I was having flashbacks of abuse. I wanted to die more than ever and got so mad that I ripped the stitches in my arm out with my teeth. Nobody would help me, I just wanted out and I couldnt think straight. How can you get stabilized in this kind of environment??At some point I was sitting in the cafeteria area and started panicking. I felt like I couldnt breathe and was having flashbacks of abuse. This happens a lot when Im having episodes. I have PTSD and the flashbacks get very vivid and scary. I kept asking the people in front of me (a nurse and a tech I think) to please move back. They acted like they didnt hear me. I was panicking and they were so loud and nobody would listen to me. I kept telling them to please move away and they didnt. I have a nervous habit of scratching at my face and hands and I usually dont even notice Im doing it until Im bleeding. I was repeating over and over, Im scared. I ended up kicking the table and they noticed my face bleeding and grabbed me by my arms and started yelling at me. The older male nurse there was exceptionally mean and I honestly dont think he should work in that kind of setting.They dragged me down the hallway to my room and pinned me to a bed for a very long time. I think there were at some point 4 or more people holding me to the bed and I was freaking out. For one, if youre a victim of sexual assault and youre having PTSD flashbacks it can be very scary to get pinned to a bed in the dark while youre being yelled at. Second, I had a painful open wound in my arm where the stitches were ripped out and a male tech was squeezing his hand directly into the wound through my shirt. I begged him to move his hand but he told me I didnt have a wound there. I was petrified. I was sobbing and mustve said, Please stop, Im scared hundreds of times while frantically sobbing. They flipped me over and pulled down my pants to inject me with something. Very terrifying and triggering for obvious reasons.They didnt care. They bandaged up my wound the next day and made me sign some papers where they acknowledged that they were in the wrong and shouldnt have done that. I was too delirious and dissociated to even read them properly, I dont remember what they said. They moved me back to the other hallway and got me out of there pretty fast after that.I understand that I was hard to deal with in that moment but I dont think that should give them a free pass to treat me like Im not human. Abuse is not mental health care.I have nightmares about being there and often just start sobbing when I think about how they treated me. How can people in that field be so cruel and evil and amoral? They should be shut down.

Honestly - I feel bad for writing a terrible review . Was a patient there seeking help and the whole experience was traumatic. There were only a handful of nurses and BT’s who actually listened . Luckily my social worker was good and listened to me . A lot of the nurses and BT’s were very rude and didn’t seem to care about the patients needs. I honestly wouldn’t even give it a 1 star . Me and my entire family were very disappointed. My mom called 5 times and all 5 times was either hung up on or put on hold for 20 minutes . Had some friends call and the receptionist said I wasn’t there (which I was) . It would take hours for the nurses to attend to your needs . I understand they are busy but when it’s creeping up on 5 hours for them to actually help you is alittle ridiculous. Very disorganized. If you have a loved one or if it’s you going there - I wouldn’t recommend this place

I thought this would be a great place for family with mental illness to get better. WRONG. they dont feed them, I mean they dont wake them up to eat, and the food is horrible, looks like gizzards with meat juice. Dont allow food delivery. Dont retrieve messages from family members to call back. And the deputies that r there to give them support and make sure they shower, eat, brush teeth, etc.. r so rude. My experience, when I call they answer as if the people in there r in jail. I might be wrong but my experience is not good right now.

This place helped me feel safe and helped me find peace at mind. Please dont stop taking your medications it is for the best for your loved ones and for yourselves. Dont be afraid to ask for help. I thought I could handle my voices inside my head I couldnt do it on my own....Thank you Haven for helping me.

This place is no help the B at the front desk has an issue with me never go here it’s pure hell

I am forever thankful to the amazing staff that cared for my sister during her much needed stay at Haven. Based on all the bad reviews here and the fact that we couldnt visit her due to COVID-19, I was very worried about my sisters well being, the food, how the staff treated her etc. Well let me tell you, she said that she was treated like a queen. She said the food was delicious and the staff went above and beyond to assure that she was comfortable and taken care of. One staff member in particular, Darlene took the time to talk to me about my concerns and most importantly listened to me. SW Desiree was also very helpful. Thank you to all staff that worked hard to get my sister well. FOREVER GRATEFUL...GOD BLESS YOU ALL

Whomever answers the phone needs to be retrained. When it’s obvious that a person doesn’t know what the process is and is seeking information then maybe you should help them find the information they need instead of expecting them to know the process already. Not the best phone etiquette.

They genuinely held my mother captive. I am not exaggerating. When confronted about why she could not be discharged by her or her power of attorney, they ADDED five days to her stay. She did not have proper sleeping conditions and the food was frozen. The fact that they made her mental health worse than better when she was already suicidal frustrates me as a daughter. Your CEO answers responses on here, but does not offer feedback. I pray to God that someone with some sense and authority shuts this place down and does so soon.

Very good place. I was treated with kindness and respect. The faculty was clean and the staff was amazing! Very helpful

Throughout The 3 Years I Had Been There They Have Had Horrible Management, Was Discriminated, Harassed, Bullied, Threatened And Nothing Was Done About It!

This place is horrible. I just went to visit my loved one and they are not even giving her medication she needs to detox! she was on the verge of having a seizure when i went to vistThey wont even let her discharge so i can take Her to a better facility that will actually comfortably DETOX. I hope that ifyou love someone do not take them here.

I do not recommend this place if you feel like you need actual help for just mental health issues. I felt ignored and forgotten my entire stay, not to mention most of the nurses were not very understanding of my situation nor did they do anything to really help, as if I was a bother to their work. I didnt even receive the medications I normally take when Im home even though several staff members knew about my medical needs. Find somewhere with a friendly, welcoming, and helpful environment, this just felt like a prison and I do not feel any better after getting out.

As I write this, my son is a patient at Haven. For the first couple of days, I thought his experiences were his alone. After finding the comments by others, I realize his case is not unique. Right now, even with an access code, I cannot get through to him. The last unfriendly woman told me I needed a power of attorney. It is Saturday, March 7. How do I even accomplish that? I want to know what meds they are giving him. Since arriving at Haven, he has gone into full-blown psychosis. Absolutely no one there to speak with and I cannot even speak with my son. I will be on the phone with my attorney on Monday morning, March 9.

I did not have a good experience visiting my mother in law here, the nurse was acting like it was such a big deal to go and open the doors for us to visit her when it’s literally like 30 steps to get to where we visit her. I would not recommend this place to anyone who cares about their loved ones. P.S. she could use the exercise.

I am the legal representative, POA, and HPOA for a voluntary patient who has been cooperative and has been refused medical care and was threatened by a nurse to extend the patients stay 5-7 days when the patient complained about the poor quality of care and requested a voluntary discharge. I am filing a complaint with the NM Dept. of Health due to poor quality of care and documented HIPAA violations.

How this center retains its license and professional standing is a mystery to me. A family member returned from this center recently only to report that group counseling consisted of coloring with crayons for 1 1/2 hours while listening to music. The staff sat and chatted with each other during this time. As a degreed former social worker at a behavior unit in Texas, and a retired school teacher, I find this disgraceful. She met with an actual professional only 15 minutes. Seriously, this center needs to be investigated, perhaps closed.

With the stigma surrounding mental health and treatment for mental health issues it is refreshing to see an organization dedicated to normalizing the need for mental health support. The caring expertise provided by the staff at Haven Behavioral offers help to those in need in a professional and empathetic manner. This organization is dedicated to making mental health care and support available to New Mexicans in need.

Was mistreated and lied to!

I was there for ten days and didn’t even get one shower and I am still trying to get my meds filled because of the way they wrote it.

An awful place. Boring, coloring for therapy, 10 beat-up books to read, terrible food, slamming door at all hours at nursing station, staff is overworked (some very kind, others indifferent or rude), gross showers. Only saving grace was meeting a kind and knowledgeable psychiatrist.

This is a great place with very caring staff. They take good care of people who need mental health stabilization.

This was a horrible place my friend stayed here for 3 days, they completely ignored her while she was there, and she described her experience as being drugged the entire time. When attempting to contact her they wouldnt tell her that anyone had called.None of the patients were being allowed to go outside, even ones that had been there for over two weeks.Do not go here under any circumstances, there are much better places.

I participated in their Virtual Dementia Tour. it was eye-opening and educational. Though only 10 minutes, i was able to get a glimpse into my loved ones world. the brief discussion afterwards provided information which allowed me to be a better advocate for my loved one and her needs.The team was exceptional. They were polite, professional, and easily understood.

I just discharged from Haven on June 27, 2016 and I have to say it was the best experience I could possibly want for a mental health hospital. The Medical Director was absolutely wonderful, respectful and knowledgeable and the staff was always beyond kind and the biggest complaint I have was that they were always out of regular sugar!!! It was 3 weeks of learning from fun and kind as well as informative members of the staff and I could not be happier with the way I was treated.I was there for medicine balancing and insomnia (13 days straight) and within 24 hours I was sleeping like a dog!!Obviously I highly recommend Haven for dementia, insomnia and any other mental health issue.

Avoid this place if you really want help for yourself or a loved one with mental illness. It is very difficult to find an appropriate mental healthcare provider or facility in Albuquerque to meet the needs of a person with a serious and long-term mental health issue. The outpatient counselor, Elizabeth, was very disappointing and demonstrated poor communication skills. This is a person working with people with mental illness. She was not truthful or forthcoming about eligibility for outpatient therapy. I am sorry I did not look at the review before contacting them.

Hi. My name is Genevieve. I had a very good experience at Haven Behavioral. There are five nurses that I want to compliment n they are Cole (he really checked up on me when he came on his shift), Brandy (she always greeted me and told me that I was her nurse. She would give me my meds at a certain time. Love her), James (also took care of me and gave me my meds), John (introduce himself to me n told me that he was my nurse. He is a very professional) and the other nurse (forgot her name but she was the sweetest nurse ever. I wish I knew her name but she did my discharge on the day I was leaving. Love her too). There were six techs that were really nice to me. They were so sweet. As for my doctor, she was Keira Stevens. She was the best. She really paid attention to me. The facility was nice and clean except for the dayroom. I would like to send you all a Christmas card. Can I?

The staff are completely desensitized to the pain and sometimes basic needs of the patients. On my 6th night there the doctor prescribed me too much medication and my skin turned green and I passed out. A nurse handled the situation by taking my vitals (which were not normal) then putting me in bed with a glass of water. I was in pain throughout the whole night.

My mother was recently a patient there. I visited her every day for 4 days from 6 to 7 pm. A couple of days ago I went to go visit her, picked up the stupid phone they have to call and told Nurse Ratchet that I was there to see my mother. She was VERY rude to me and would not give me ANY information whatsoever on my mother, telling me that she advised that I Need to call another number or a family member. I advised her I am her DAUGHTER and that I had the code word, the one I used for the past 4 nights, and she still kept telling me the same thing. Little did I know that my mother had been sent home and no one advised me. Some of the staff there was great, but whoever I spoke to on the phone that night was RUDE!!!!!!

Haven released me to early and i had a relapse of suicidal thoughts and had to be hospitalized for the third time just to get the help I needed from Kaseman Presbyterian unit. Haven is like a prison not letting us go outside or gym, the only good thing about Haven is the techs. After going for the third time they finally helped me out. Thanks for helping me out.

My experience with this place was horrible. I came from Farmington 3 hours away. I was not able to contact my family to let them know I was there or that I was even going to ABQ. Every time I asked to use the phone I was told there werent any available. Then shift change happened and was told phones werent aloud that late. Finally got a nice nurse to allow me to call my husband and tell him I was in ABQ hospital. Well I guess Farmington told him I was being sent there and he called about 5 times throughout the day asking to speak with me. They lied to him saying I was in group therapy or was sleeping or wasnt available and that they would tell me to call him back. They never not once told me he had called several times or to call him back! I was never in group therepay that first day and my main priority was to get a hold of him. So we were being kept from speaking to each other. I had given them his name and number and made a safe word for him and still we were kept from speaking to each other the first day. I had also told the staff I was breastfeeding and had two kids from Farmington to visit. They never told me anyone under 18 couldnt visit. I over heard them talking about it and asked them. My kids and husband had already drove the 3 hours to come see me for the one hour visitation they allow and they told me I couldnt see my kids. We had to raise hell so that I could see my kids. Then they told me that my meds werent safe for breastfeeding even though my doctor and a lactating consultant in Farmington told me they were safe and wouldnt allow me to breastfeed. My son was 11 months old and I had to quit breastfeeding because of this facility. They switched my meds to stuff my doctor took me off of because of attempted suicide on them and they put me back on them the day I got there. It took 3 days for me to see an actual doctor here and my family and I had to raise hell to be able to see him so I could go back to my home town and be closer to my kids and family. There were other people there longer than me that hadnt seen a doctor yet. Very poor experience here.

My friend was there for 6 weeks. It was terrible. The website said that visitors are welcome but they dont tell the patient that they have to make an approval list ahead of time or no one gets to see them. Phone calls are restricted. Her personal clothes were taken from her, as with all of the patients, and put in a communal laundry that were then passed out to anyone with no regard to ownership. She was severely traumatized by the lack of care, respect, and kindness by the people working there. There was only one person, a janitor who was considerate. Even when she was sick, she was not given an extra roll of toilet paper or change of clothes and was told she was just disgusting. If I had the money and ability, I would help her sue them! That place should be shut down and all of the people who worked there black balled from health care.

They would not let me talk to my mom when i called

Be careful about excepting a job here. They will hire you, then drop you after you give your two weeks to your current ,with no communication as to why and leave you jobless.

It is sickening how poorly understaffed the facility is. The few nurses they do have are definitely overworked! Unfair to my Uncle who was a patient, as well as the others... This place is totally owned by fat cats who need there pockets lined. This facility should be shut down!

Albuquerque has become a wasteland when it comes to mental health care. The good doctors have retired, or gotten outta this town. Our insurance companies only offer in-network help, if you go out of network, well then you have to pay the full price of your prescriptions AND YET finding a decent doc who is taking new patients is like the holy grail.This intense outpatient nonsense is a sure way to drain the pockets of the insurers, “Medication management” gottcha for 9 hours a week? Talk about being unrealistic they actually say it’s the “alternative” for those who work or go to school.I am sure it’s better than being inpatient (Yikes especially when I saw the article about a patient being raped by another patient in one of their many, many other facilities)This place pretends to be one of those Sierra Tucson type facilities except for they take medicaid. Oh the refreshing joy of dance therapy? Petting a Dog everyday?So my advice to you is step up if you want to be a leader in “Alternative” treatments. Acupuncture, Massage, Chiropractic, EMDR, bio feedback, aquatic therapy, equestrian therapy. How about training therapy animals? Transcranial Magnetic Stimulation Therapy! But those things are expensive, and Haven is a for profit hospital and Albuquerque does not have the talent to bring that type of goodness here. Thanks especially to Presbyterian.Keep looking for a good psychiatrist, don’t give them 9 hours a week of your life. I’m sure your life could use those hours doing something else entirely.

Went in with anger issues exascerbated by benzo withdrawal. Anger chemically removed but short term memory is impaired. What a mess and they sent me home without a prescription for Visteril. When my home assistant called the nurse, Bruce, said essentially that the doctor couldn’t be wrong. The two days home have been very uncomfortable. STAY AWAW!

Great place & really helped my grandpa. Couldnt have survived without haven

Haven Behavioral Hospital was recommended to my wife by her Psychiatrist. The hopes would be that because Havens specialty is in medication stabilization. She has been struggling for the last two years with her most recent breakdown. Medications have been especially tricky in trying to find a medication regiment that would bring her back to even the most basic ADLs. We were hopeful. The intake was encouraging for us. All that were involved in the intake were very compassionate and caring. I left her in their care.The intake was very misleading.Day 1.- Haven lost the documents that we brought in with her list of current and past medications. This delayed her having a treatment plan being created and implemented.- Haven lost one of her medications that we had to bring in due to the medication not being on their formulary.Day 2.-She was administered her medications (that were not lost) 4 hours past her scheduled time. She did not receive them until AFTER i had to call the Hospital to find out why. Delays in her receiving her medications on time results in severe physical and emotional distress.-The nutritionist that was supposed to do an assessment never did one the entire stay.-Haven inadequately took measures to properly identify her. There was another patient with the same first name. Several times this created confusion among the staff - of note the posibility of confusing medical treatment and medicationDay 3.-She developed a severe toothache. The staff gave her two 325mg Acetaminophen tablets that did not ease the pain. The tooth grew worse and she was told that there was nothing else that could be done. The hospital did not offer transportation or make arrangements to see a dentist.-She was not offered or assessed for the therapies that we were informed of at intake that she would be receiving.On the 4th day she still had the severe tooth pain.The overall treatment was not dignified, compassionate or caring. She left Haven AMA. The next day we got her in for an emergency dental appointment. The tooth had to be extracted.She left Haven in a worse state than when she arrived.This is only part of the negative experience that she had while at Haven.I reviewed the DHS-CMS report from May 2015. The deficiencies that were listed seemed remarkably similar in pattern to today. I also refer to the NMAC 7.7.2.38 B (5)(g), and 7.7.2.40.In summary, Haven is not what they advertise to the public. They are understaffed with most of the staff bordering on lazy and incompetent. They are not as compassionate as they would have you believe. My career is working with persons with varying psychiatric diagnosis, Dementia, Alzheimers, and Developmental Disabilities. I will not recommend your hospital or services to any of the persons that i professionally serve.

My ex husband shook my infant son and the state took my daughter as a result. My issues are entirely circumstantial, not biological. I miss my kids with every breath of every day. I had a great job, but had a meltdown at work. I attempted trauma therapy to save my job, but it just made things worse. So under the advisement of Tom Howley I went inpatient at Haven. They over medicated me and made me lethargic and comatose, which caused me to lose my job. I went in again to detox off the meds they gave me, and was bullied by another resident. Three times the other resident made physical threats, three times I brought it to the attention of the staff. They did nothing. Their resolution was to release me early. I left my partner, with good reason. I was jobless and homeless. If I had the job I would be okay, but Haven cost me that. Depression and anxiety over my kids, on top of desperately trying to survive, I wasnt well. I went inpatient a third time. They made me stoned and useless AGAIN. According to them their job is to stabilize medications. My symptoms still existed, they changed my meds everyday, and released me before stabilizing me. Social worker Tom Howley neglected to create a long term plan. His idea of helping was having me dropped at Joy Junction. Im worse off than when I asked for help. Joy Junction is way outside City limits. I was trapped. I lost count of how many times an ambulance hauled off non responsive junkies. I lost count how many times sheriffs were here. I have a mystery rash down my entire front, bug bites all over, and a mystery bug bite made my right hand swell like a balloon. I literally sleep on the floor. The hoops I have to jump through to reserve a spot on the floor make it impossible to get a job. Im trapped. In the middle of nowhere. I initially went to Haven to recover and function. I wish I never had. I wasnt suicidal before going to Haven, when I get the nerve and means, Ill be sure to write a special thank you to Haven and Tom Howley personally for giving me just the push over the edge I needed.If you truly want to get well, dont go to Haven.

Worst experience ever! The advocate lied every step of the way! Do not trust this hospital nor their staff! The are not honest and do not care what happens to the patient. Everything they did easy detrimental to the patient. Stayou away from this place and their liasons/staff!

Incredibly competent and caring staff providing unmatched mental health services in the Albuquerque area.

Lazy incompetent staff will not even answer the phone!

They almost killed my husband with the meds they gave him!!

Staff is amazing