user
The Maids
12999 Cochiti Rd SE suite a, Albuquerque, NM 87123, United States
Appearance

Comments
Jo
Review №1

Eduardo and Juana usually lead the “Orange team”. They always do a very good job every time their teams come around. They are always professional, organized, and always ensure everything is perfect to my requests.

Le
Review №2

The Orange Team was very professional and thorough in the cleaning my apartment. Kudos to the orange team.

Sa
Review №3

Great job in cleaning my home. Very consistent in their detailed level of cleaning. The orange team with Edwardo as the team lead were very professional!

An
Review №4

The Brown Team was outstanding. Friendly, competent, fast & thorough. I hope I can schedule them to come every month.PS...Today I had the Purple Team & they were also excellent. These people work hard & I highly recommend them. Thank you to all The Maids!

So
Review №5

This was the second time Ive used The Maids cleaning service, and once again, they were awesome. They even tidied up the hung towels, fluffed the bath rugs, and made those little triangles on the toilet paper rolls. They truly did an outstanding job. Thank you so much for your hard work!

Su
Review №6

Every time I use The Maids I’m ALWAYS overwhelmed at what a great job they do! My home is so clean and it was really dirty! I love that they come as a team and within a couple of hours it’s like my home is spring cleaned . It’s just amazing and it’s so worth the cost. I hadn’t used them in a while because I got sick so having them back today made my day and my month! They did a great job! They always do.

Te
Review №7

This is the second time I have had the BROWN team clean my home. EXCELLENT both times!

Ar
Review №8

Dont expect them to be on time. Text 12 minutes after they should have arrived and canceled my appointment. Already had moved all the furniture to make their job easier for them. Asked for a manager to call me, never received one, instead got a text saying they tried to call and couldnt leave a message. Never missed a call and my mailbox works fine. Then they showed up two days later without confirming with me they could come that day, people work from home in my house and they cant clean while they are working so they had to leave. It is one thing to make a mistake, it is another to own up to it and make it right, but they chose to not only make a mistake and not own up to it, but to also make excuses.

Ja
Review №9

Have monthly cleaning with The Maids. Very happy with Customer Service and quality of work. They always go that extra mile. Thanks.

Je
Review №10

The orange team did an amazing job - thank you!

Ma
Review №11

The team came today and did amazing ! I am so happy with my service ! I came home and felt so relieved . Working from home and school from home has become a daily cleaning job that never seems to end. This made me actually be able to enjoy my weekend and relax . I am so grateful! Carla and her team are amazing

Cr
Review №12

Rosemary and her team always do an outstanding job!

Sa
Review №13

We had the Brown team come clean at the end of April, Rosemary was the team lead. We were the last stop at the end of the day. They went above and beyond at the end of the day. I was so impressed.

L
Review №14

Our house is very lived-in these days! We wanted a good spring cleaning so I called The Maids. They were fabulous. Our house is immaculate and the team was so pleasant! Really pleased.

Je
Review №15

Amazing staff. Fast and friendly. Great job! Highly reccomend them to anyone!

El
Review №16

I have used The Maids for years. I recently changed my service from Whole House cleaning to Essential 5 Room cleaning. The last time they came, they also cleaned my two other bathrooms at no extra charge. What a wonderful gift in these stressful times!

Je
Review №17

The maids did a great job - professional, punctual, and the house looked great afterwards. We have had some cleaning services in the past year with which we were disappointed, but we were very happy with Rosemary and The Maids.Thank you!

Ja
Review №18

You will not be disappointed! The Maids did a great job on my very dirty tile floors!! The bathrooms are sparkling! Yay!

Ni
Review №19

They did not do a good job. I asked for a thorough deep cleaning as we are moving out and my mother in law is moving in. The house was completely vacant for the cleaning.There was dust and debris around the edges of the carpet near the baseboards. I specifically requested that they clean dingy areas on the door frames and walls, and it looked like they didn’t do anything other than a quick wipe. Same with the windows; it looked like they gave them a cursory wipe but there were still water and bug spots. There was still oil splatter on the microwave hood. They didn’t mop into the corners of the rooms, especially in the kitchen. They didn’t mop or clean the laundry room floor at all. They missed some of the curtain rods. They left five lights on throughout the house.And to top all of this off, they broke the track on the living room window AND DID NOT TELL US! My husband found the window laying on the floor with snow in the house the next day. Our heater ran all night with a completely open window. It was down to 9 degrees that night. I understand that mistakes and accidents happen but the fact that we were not informed that a window was off of its track and that they were unable to close or fix it is absolutely unprofessional.

De
Review №20

Brown Team was great!

0
Review №21

Hired this company and paid significantly for a move out inspection cleaning. Apartment complex comes back with it is not clean enough, so about to get charged by the complex for another cleaning. This company magnanimously goes back to correct the job they didnt do properly in the first place and say we wont be charged. Really. Then try to blame the tenant for telling them not to clean something. WE PAID YOU TO CLEAN EVERYTHING. Apparently blame the customer is the way to go. No recommendation here.This was posted within one minute of speaking with a company representative, the comments by the company below are designed to obfuscate the issue. I am the guarantor on the apartment, on the hook for the bill. I will report after the second session i did not receive a cleaning bill from the complex.

Ca
Review №22

Very quick but thorough.

Kr
Review №23

Ive been using The Maids in ABQ for many months now after dismissing a previous service that had stopped performing well. My Orange Team is excellent, responsive, and thorough. Id recommend them to anyone!

Me
Review №24

We had the Orange team, led by Juana, in today once again. These ladies are astounding. Very thorough, professional, careful, and pleasant We look forward to seeing them again soon.

Ri
Review №25

The 4 person team worked hard and cleaned up everything nicely. Looks great!

No
Review №26

Did an amazing job ! Exceeded my expectations . I am also having them do standard cleaning every 2 weeks. My house looks and smells so good . I am so pleased and grateful

Te
Review №27

THIS IS A DREAM COME TRUE!!HAVING THIS COMPANY CLEAN FOR ME TODAYWAS FAR ABOVE MY HIGH EXPECTATIONS!!!IF YOU WANT THE VERY BEST TEAM CALL CARLA IN ALBUQUERQUE WITH THE MAIDSSHE WILL SEE TO IT YOU GET A GREAT TEAM!!!THEY ARE ABSOLUTELY AMAZING!!!!!

Sa
Review №28

They are a fair price and very open for availability. I’ve had to change the day very short notice a couple of times. Since they do not work on the weekend, I like that I can give them a key and trust them while I’m at work. They are “pet friendly” as well which is important to me with my kittens.

Al
Review №29

Ive been using The Maids for many years. Ive been very happy with the work they have done for me. The team leaders the company selects to manage the teams are excellent.

Vi
Review №30

Excellent cleaning crew (Brown Team - go team!). The place couldnt be much cleaner.

RO
Review №31

Both me and my girlfriend / wife like the maid service that will only use it once a year wont be back of course Im going to let our friends know of your service in case they would like your service in the near future even though the maid had to come back a second time they did an excellent job because we have these laminated floors that you have to go over several times to get it clean so by all means me and my wife / girlfriend recommended maid service Danny body its economical not that expensive

Pa
Review №32

Scheduled a move out house cleaning before realtor pictures to be taken. Received a confirmation text 2 days prior to the appointment. The DAY OF the appointment they canceled the appointment. I dont mind cleaning my own house but its hard to do when all of your goods are packed and shipped BECAUSE they said they were going to be there.

Ro
Review №33

These teams from The Maids always do a great job. Ive been using them for two years. Just terrific.

Je
Review №34

They are disinfecting the house and all the light switches when they get here. Before they enter your house they disinfect all of their equipment and they wear masks to help protect themselves and us. I always love their results!

Gr
Review №35

Absolutely incredible! Team brown was amazing!

Mi
Review №36

The Maids did an excellent job. They are very nice and did an amazing job. Even going back on a final review to clean up little things that I would have never noticed. Shout out to Black Team, can wait for them to come back next month!

sh
Review №37

I have used the Maids for many years. I love the yellow team they do a fantastic job. The company is great. Whenever I need to make changes to the schedule they are always accommodating. I would highly recommend The Maids!

Er
Review №38

Very professional and thorough. Excellent service.

Le
Review №39

We have been using The Maids at our office for years. The Brown team has done a great job every time. Our office is always cleaned properly and smells great. The team has always been right on time. I would highly recommend their services.

Da
Review №40

Excellent experience. Every one on my team is a superstar.

Ma
Review №41

We have used The Maids for several years. Team Black has always been our team. They are very efficient and fast and do a very good job! We have never had a problem with them and they even show up when it snows!

Al
Review №42

This is my second review for The Maids and the number of stars has not changed. Having them clean my house is the best thing I ever did for myself. The team members are fast, efficient, and eager to please.

Bi
Review №43

My favorite days of the month are seeing the Purple Team arrive at my door! They have always provided fast, friendly, and thorough service. They do a great job....every time!!

Su
Review №44

I have been using The Maids for over 20 years. The cleaning staff is great. They are well trained and do a good job. I dont ask for anything special. Let them do what they are trained to do and all will go well.I only gave them four stars because the office staff seem disorganized. Talking to one person doesnt seem to get communicated properly to the rest of the staff as it should.

As
Review №45

Do not get swayed by the commercials from Jackie and Tony, this cleaning company is not good. I hired them to clean my rental house in between tenants. With an empty house they missed so many details, like wiping down cabinet shelves in the bathrooms, and dusty light fixtures, as well as food splatter behind the kitchen sink. I found myself re-cleaning the whole house to my standards. I do not recommend them.

Su
Review №46

My husband and I used them to get our house ready to be sold and they were life savers. They cleaned things I didnt know could be cleaned quickly, efficiently, thoroughly, and were personable, too! Perhaps most importantly, they were great with our dogs. If we werent moving, Id use them regularly.

fe
Review №47

The purple team cleaned my parents house and they did way on above there duties. Thank you so very much. And the are very nice ladies.

Ju
Review №48

Id whistle a happy tune but I cant whistle. I/we had some renovation work done in our home and as a result it got really dirty. Tile and carpet replacement makes for chaos and dirt. I really needed to have someone come in and do a deep cleaning. Well along comes the Black Team and all I can say is I will have them come in every 3 months for a deep cleaning. Everything was shining, everything was back in its place and we have a very busy house. We collect. I would recommend them without hesitation. Great job and what I consider to be a very fair price. Thanks!

Me
Review №49

Terrible experience, which is still not resolved. I had a crew come for a one time deep cleaning, and found my stove broken afterward. I called to have a supervisor come out and review what repairs are needed. She advised All-Tech service company would contact me for repair completion. Their service person came, said a repair was needed with part replacement and confirmed part would be ordered, which would take 2 weeks. It is now 4 weeks after the fact, and I have yet to be contacted by anyone for the repair. I called the Maids for status, and after further research they said All-tech charged them already and assumed the repair was completed. She called All-tech, and they werent even sure if the part was in their warehouse. At this point, there is no resolution. I asked for reimbursement of the sub-par maid service, as well as the repair, and it was not acknowledged. I paid $300 for a home cleaning, and was not happy with the overall completion. The stove was not cleaned well (in addition to being broken!), they failed to vacuum the stairs, polish chrome finishes, dust the headboard or bedroom furniture, or clean the shower walls. Overall very disappointed in this experience and would not recommend to anyone.

Br
Review №50

We have been using the Maids for well over a year now and have had very positive experiences with them. If you have any specific issues that need doing (ie the refrigerator etc.) they have always been very accommodating. They call the day before and confirm the appointment and have always accommodated any schedule changes we have requested. The staff are polite and efficient and do a thorough job.

Cr
Review №51

The Brown team is the best!

Mi
Review №52

I have been very happy with The Maids. They are great. Every time they come over, my house is very clean.

An
Review №53

I only called “The Maids” because of the commercials from Jackie and Tony. I was expecting an excellent clean since I asked for the 22 step Whole Home Deep clean and the price is definitely high! They did not clean the baseboards, left high light fixtures and ceiling fans dusty, unscrubbed tub (just wiped down), left dust on furniture, did not vacuum couches and left dirt and debris on my kitchen floor!! All these items were supposed to be done. The black team nor the company deserve even one star. When I emailed my dissatisfaction they offered to return with the same team to clean what was missed or give me $50 off. Neither one is acceptable. Like I said the prices are very expensive! They lost my future business and the business of neighbors who were waiting for my feedback....

St
Review №54

They do an excellent job. They are very courteous and I have no complaints.

Mi
Review №55

The Brown Team did an amazing job cleaning our office. They were very thorough and took their time while cleaning the offices.

Ki
Review №56

Thank you, Brown Team! Really appreciated that in addition to your usual fantastic job, you also moved my laundry to the dryer! See you next time.

An
Review №57

Very easy and quick service. Good house cleaning!

Su
Review №58

They did a great job with my mothers home!

Sh
Review №59

Very happy with the job that they did

Ma
Review №60

Today the Black Team led by Staicy did a great job cleaning my house.

Ma
Review №61

The Maids have cleaned our home for more than 5 years, and, needless to say, we are extremely satisfied with them! They come every 2 weeks at the same time, and with a team of 4, they have our home gleaming in under 2 hours - especially kitchen and bathrooms. The house has a natural clean smell after they leave. Weve also hired the Maids to do one-time cleanings of real estate to sell. They have their standard list of tasks, but also take care of our special requests. Weve found team members to be friendly and professional, and team leader to be proactive in making suggestions or asking questions. The Maids cost is comparable to other friends cleaning costs. Would highly recommend them!

De
Review №62

The Yellow team always does a great job cleaning my house.

Su
Review №63

This crew was good. Did a wonderful job.

Ra
Review №64

I live in Arizona and was in Abluquerque visiting family. At a four way stop one of their cars ran a red stop sign and almost hit me. I am a pregnant women and they put me and my unborn child in danger! I pulled up next to them and the four hispanic women were laughing in the vehicle. Ive called several times to speak with a manager about this and have yet to get a call back!! Very disappointed with the management.

Ne
Review №65

If I could give 0, I would give 0. Where do I begin, they quoted my $145 a visit and would do their special $300 clean for $145 bc I was interested in continued service. They promised to clean the whole house top to bottow getting all the furniture out of the way, cleaning the base boards etc. I come home and there are still stains on the toilets, range, and bathrooms. In addition they promised to clean all the blinds which at least 50% were untouched. I called to get them to come back bc they say if you arent happy they will reclean, which they cleaned the range but there was still stains on the toilet, no blinds, same issues. I call to cancel and specifically tell them they do not have permission to run my card and that we will be going our separate ways. I check my bank account a few days later to find they charged my card for almost $500!?!?!? It took several more heated phone calls including a phone call where one of their employees hung up on me. Eventually by escalating to the head honcho, I got my money back. I am shocked they are still in business. They overcharge, overpromise, and leave pee stains on your toilets.

Ti
Review №66

I had their service for over a year. They do an okay job cleaning, but they do not live up to all of their promises. For example, they agreed to schedule my clean for the mornings, but their definition of morning is often after 12pm (they have arrived several times after noon) which makes it impossible to make plans for a day when my home is supposed to be cleaned. They also make several promises about the products they will use to clean, but then forget to bring those products or run out of them.When I asked them about these issues they did not care at all.

gr
Review №67

Run! Dont walk but RUN! Where do I begin. We have a 3 bedroom 1 bath home that we needed cleaned for an appraisial. When we called we got a quote to get EVERYTHING done. From baseboards, to windows, to cobwebs in the corners. The gave us a quote range of 250-300 dollars. When I spoke to Rebecca from the ABQ location I informed her that we started the cleaning and that the only thing left where the WINDOWS, FLOORS AND BATHROOM. Everything else was done. Thinking that would help our overall cost of the service. After the service I found out that the WINDOWS did not get done, they broke a light fixture and the bill was $481. Yes you heard it, $481. Called Rebecca and they charged the card on file anyway. I offered videos and pictures of the poor quality work. Rebecca did NOTHING. Be CAREFUL THEY CAN NOT BE TRUSTED.

Ap
Review №68

AWESOME work, worth every penny!!!

Ch
Review №69

Clean

Information
26 Photos
69 Comments
4.3 Rating
  • Address:12999 Cochiti Rd SE suite a, Albuquerque, NM 87123, United States
  • Site:https://www.maids.com/38/
  • Phone:+1 505-296-3714
Categories
  • Carpet cleaning service
  • House cleaning service
  • Window cleaning service
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
Service options
  • Online estimates:Yes
Health and safety
  • Appointment required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Similar organizations