The store is filthy. The restrooms are disgusting, the deli part is never cleaned properly, the floors do not look sanitized and so much more. The place needs a thorough cleaning. I have honestly never come across a nice employee and I have been coming for 5 days a week for the last 4 months. Its needs a revamp.

I enjoy shopping at Sams Club. They have plenty of choices, no matter what youre looking for. The staff are always nice and knowledgeable. Sams always has great prices also.

Enjoy shopping here. They were out of something but people are out buying again which is great. Love they have diesel. Will return. Saved some money which is a plus!!!!

We only came to cancel our membership but for the short amount of time we were there, we saw an employee that stuck out and we wanted to recognize her. Noel was very efficient and courteous at Customer Service. We enjoyed our time there and didn’t have any hassle. She was doing a job that 3 people should be doing. Good job!!

New to this Sams Club. The store is nice, clean, and organized however it takes forever for assistance at the self check out. Expect to wait in line to check out and wait some more if you have issues like buying alchohol. The register will lock up and wait for someone to come check your ID. Then youve gotta wait in line to walk out because someone has to look over your receipt. Kind of defeats the purpose of a self check out 😕

Super. I really enjoy shopping at Sams. Very relaxing. One stop Shp

Pretty decent selection, other than rarely do they have any Members mark paper towels. I do like the fact they have a self serve LP gas tank exchange for $14.87. I have beem paying $19.97 @ Lowes. Also I love the Scan & Go on my phone.

Checking and cashing out on my phone is great but then on exiting the store I feel like my item(s) are being checked out again and the wait it toooo long. I dont personally have a problem with the person checking me out but again they have to -touch- three to four items in my cart, come on now, a bit much. You need more cashiers, too.

My sales associate was so nice and a warm spirit. I thought her name would be on my receipt but it is not. She was a pleasant person to check out with. I rated my visit high because of her. Thanks 😊

Sams club is a great place to get everything you need or even want! Nice place with tons of available discounts! Nice service too!

Pretty busy store, I got Shoyu Ramen , a Honey melon and a few other things but the 2 I mentioned.. perfect.. people are nice and attentive... But wish the app they have does the bar code scan.. tacos were good to 🤣

Great shopping experience as ever, hot my card upgraded. Love Sams, its The Best!!!!

Let me clarify this, I know that in the COVID era there will be slower shipping and response times on products that are ordered. That being said, I ordered tires 3 weeks ago and they were finally delivered. But here is the biggest problem, when you call customer service or the tire center to check on the status of your order, there is rarely an answer, when there is an answer, the response is pretty generic “ I will check and give you a call in 20 minutes,” and of course there is no call back. This happened an astonishing 8 times in one day. Which tells me out of the few people that are working in customer service and the tire department, there is an extreme lack in communication and extreme lack in customer service, which remind you is their “JOB TITLE”. But just when we though there was no hope and the tires were a lost cause, we got a response…. After we went in person. Well that was great news you would think, we stood there for 20 minutes with no assistance. So I eventually went to customer service and asked the lady if she could please get in touch with someone in the tire center because I’m in need of assistance, her response was an eye roll, a deep breath, and a pause to stare at me for a couple seconds and to close this act out a nice and slow walk to the phone. But hey it worked, a miracle occurred, someone did come to help 10 minutes later. Oh it was glorious times, finally help…. Or not, we just so happened to get an employee who was so entertained with his online poker, which turned a 2 minute checkout to a 15 minute check out. We have been members with sams club for almost 30 years, and it has gone down hill almost every year we have been a member. Now I’m not bashing the entire staff, just those few bad apples, because there are some employees there that are angels and would help you no matter the circumstance. But I believe a few bad apples make an experience a poor experience.

I purchased a shower head that had a price tag of 35.99 on the shelf. After checking out at the register, I noticed it was listed as 49.99 on the receipt. I showed the lady at the door and she told me to go to member services to get this adjusted. I returned to the shef to find that there were two tags in two bays of the store. So, one bay was priced correctly and one was not. The lady at the door said that they should have pulled the tag and I agreed. Members services refused to adjust the price, so I asked to speak to a manager. Patrick the manager came and refused to adjust the price, telling me that anyone can come along a move the tags around. He also stated that the tag has a description on it. I told Patrick that I was going to call a complaint in and he stated that they cannot tell the store what to do. I called the member services corporate number and explained what happened. They corrected the situation and they are going to follow up with the store. Please do not listen to managers when they do not do what is right. Please do not listen to managers when they do not deliver good customer service. It is sad this could not be resolved at the store level and shows poor management and lack of training. This store fails to deliver on customer service and I encourage you as a customer to elevate issues to corporate that they turn a blind eye to.

Excellent store shopping experience.Bathrooms needed attention. Not horrible, but could be better.

Clean club. Well stocked. Friendly staff.

Good place to shop. Only problem is, sometimes they have a product that you like, and the next time they dont have it.

A great place to shop and stock up on many items

Huge Salmon and Steelhead trout fish filets !

A great experience. Employees were nice and helpful. Found everything I needed.

Enjoy the service. Great merchandise

Great!! Friendly Associations, Scan and Go was very convenient also!!

Found what I needed right away. Quick cash out.

Went with a friend. Great prices on large quantities.

I hope you never have to get in touch with the Albany GA Sams club manager Greg Neal. Your calls will go unanswered & if you leave a message he doesnt return your call. Customer service is very poor at this club.

If you know anything about it, its a Sams Club. Bulk items most of which are at a decent price, but make sure you check the the competitors anyway.

Always enjoy shopping Sams. Well stocked and they keep different items rotating in and out.

I need real KETO bread. They dont have KETO foods nor almond flour either. I wanted strawberry muscle milk they only carry chocolate flavor 😣

Asked a employee where I could find brown sugar and molasses, she responded like she was annoyed and said back the way your coming from. Another employee was very sweet and kind, he was very helpful!

Good shopping experience! Thumbs up!!

If you like to shop in bulk, this is the place for you! Plenty to choose from and sometimes they have good deals.

Always love sams! You walk in not knowing what kind of awesome deal your gonna get!

Great to buy in bulk. Great prices.

The service is very good and helpful plus the store has a vast variety of items to fit all of your needs

Almost ran over in the store by this fool on the cart that picks up the products. Told him he needed to slow down as people could get hurt. He said he has his drivers license sarcastically. He continued to speed through the store blowing at everyone who he thought was in his way.

I had a wonderful shopping experience as usual. But, my main concern is the chicken salad wa almost out of date. So, I didnt get to buy any.

They were out of a lot of things, which is to be expected. And we checked out and came home and realized that we were double charged on a bag of chicken breast. We live an hour away so it wouldCost more to go back. That is not the first time it happened.The cashiers need to pay more attention.. I love going to sams but I dont like being overcharged for something I didnt get

Sams was really good had everything I needed

Always great adventure to go to Sams. Employees helpful and friendly.

Great place to find everything!! The customer service female at the hot food part needs to be retrained.

Customer service today was poor, I understand its Christmas but at 8:15 on Tuesday morning when their day has just started you would think they would try to be friendly. I know its hard this time of they year, but when the customers are trying to be nice and friendly you would think they would appreciate it!

I went for pizza on my lunch break it was good but the customer service was terrible.

Sams is great for buying in bulk. If you need a large package of one item, or several of the same item in one package, its great. You can get a good deal on anything you need, from frozen meat and potatoes to bags of chips.

Fast....friendly....great service..The little eatery is definitely worth a try!

The ladies with the green vest was so helpful to me. They hope me with my cart, hope me transfer my food to another cart and got someone to help me put it in the car. Thank you

Its holiday time, so more employees for now. Shelves were stocked as to be expected with this holiday frenzy. Employee attitudes were great with all the hustle and bustle of shoppers and their demands and complaints.Overall, it wasnt the worst experience Ive had.

Some of their employees really hate there job, and it shows.

They have very friendly employees good customer service and you can find almost everything

Its Sams club. Hit their food court but dont expect them to have churros.

It was wonderful I was able to find what I needed quickly and got some excess items I could use great visit.

Tried calling Sams club with a question on some tires ordered 6 days ago. Nobody will answer. It just rings & rings

Most of there prices are not worth the bulk and can be found cheaper elsewhere. However there are some deals to be found and the gas prices are worth the $45.00 a year club membership. The beer is usually around a dollar or two cheaper and my hot sauce is much cheaper here in bulk.

This place is never empty of people

Great customer service and great selection of helpful products!

As normal staff very knowledgeable, courteous quick to assist me with my shopping needs.

Really stocked missed a few things just not having my brand but got alot of great things

This afternoon I visited the store and purchased about $50 worth of items. When I got to my vehicle my phone was ringing for the second time. I learned I was needed immediately. Without having any other thoughts I jumped in and left.An hour and half later, all was taken care of, I finally got home, opened back seat of my truck. It was empty! My mind just went blank, what? I thought someone had stolen my groceries. How, I’d been in it the entire time. The phone call came back to me. Oh no, I left them sitting in the buggy, in the parking lot. I couldn’t believe this kinda thing could ever happen to me! It did. I called Sams and spoke to someone at their member’s desk. She told me to bring recipe and I thought they could view their security video and see I had actually left them. While the manager did this, the employee I’d been talking with went outside and returned with another employee. He said he saw me on the phone, get into truck and drive off leaving my groceries. He got my buggy and took it to the cooler where I guess the p/u items are kept while awaiting for customers. Anyway, he said, that guy left in a hurry, he’ll be back.I was so grateful for the 2 employees, because Sams aren’t responsible for any items once they leave the building, which makes sense. Thanks for your customer service. Sams should recognize these 2 employees and point it out to others in their meetings. Customer service is almost extinct today in many businesses. The truth is, they actually enjoy their job which makes them better employees! I left the groceries at about 4 pm and returned at 5:30 pm on 2/19/21...Thanks!

I enjoy the wide variety of items at great prices, my favs are pomegranate arils. I DO wish it was less cluttered at the entrance and exits and boxes at the entrance.

The experience itself was nice. All of the workers thoroughly cleaned everything and wore masks! I cant wait for Sams to make it mandatory to wear masks, but most patrons did.

Worst experience when peopke is alowed to enter and stay without facemask and any care for others.

Just ran in for a few things. Used scan and go. No interaction with employees until I left the building.

Almost always have the regular items we purchase. Love the app for check out without lines. Can even purchase alcohol with no problem. They scan code on phone and check id on the way out. Loving it!

Inventory does not have the variety it use to.

Prices were great and staff was supper friendly

Finally had paper towels and a lot of them successful trip

Love the scan and go feature

Clean store most of the time, love the self check out aisles!!

Great experience at the local Sams club.

Great customer service and a 1 stop shop!

Not the way it used to be. Unfriendly and lacking the great items they used to carry.

Very nice store and customer service is improving.

App wasnt working I had to go inside to get food

What u need by the bulk they got it!!!!

I live going to Sams it is a awsome place to shop for everything.

Love going to Sam’s to get items I need. And to look for new things to try.

Very helpful employees and did have what I looked on line for

Friendly service with a smile. Only problem I had 2day was I wasnt able find the bacon. Saw sausages but no bacon. Guess I over looked it 2day!!

I hate going here, LOL 🤣. I save, but still spend too much money. They have everything I needed except for paper towels. Check out person said they made a run on them. Oh well. Its the times!

Great prices friendly staff. Only thing they dont sell wine on Sunday,😥

Plenty of inventory, not so crowded, plenty of cashiers, plenty of parking, gas station on site.

My family and I Love SamsThey always have what we want.#1place to shop for a burgan

Nice, clean and easy to get in and out.

Nice place to shop

Great they have bulk everything

I love shopping here

Always have a large selection instock must shop

Unprofessional!! I ordered a Nintendo Switch on April 29th and scheduled a pickup for 5/1. At the time of purchase the unit was available. The unit was not pulled and put to the side. I called the day of to confirm the unit was there because I was not notified of the unit being pulled. The guy told me the unit does not get pulled until the appointment time. This is totally unacceptable and unprofessional. If the unit would have been pulled when I purchased on 4/29, I would have been able to have my purchase. Now, I am unable to find a unit that isn’t marked up ridiculously high. Although I would’ve had to drive 3-1/2 hours to pick the unit up, I would have still have it. This is totally unacceptable!!!

I was able to find everything that I was looking for.

I like Sam very much

Always a great experience going to Sams club.

Great prices, clean environment!

Very clean. Well stocked. Need to see more being done for social distancing.

Love sams

I love Sams!!!

I always enjoy shopping at Sams. It helps me to save by buying in bulk.

I’m not on the clock sir. I’m not on the clock.

Its was good slower than normal for a Saturday

I like the new scan and go app!

The staff was very helpful and assisted me with my order in a timely manner. The warehouse personnel was quick and loaded my truck safely.

Great I got pre-approved for a CC