They are great to deal with as long as everything goes okay. I have bought three wheelchairs from them and the newest one has all sorts of issues. I received this chair on 07/20/2018 and its almost a year and it still does not fit me properly. I had to get Medicare involved and they ended up talking to the HR Manager. Medicare insisted Im talking to a manager and thats what we got. I had an appointment scheduled at a wheelchair clinic and now NSM hes all jumping aboard like the clinic was their idea. If possible stay away.Most dealers are excellent when theres no issue. Is that true quality companies step up when theres an issue. Mobility Works tries to hide from you. Stay away!