Very professional sales team.My sales person Tyler was incredible.Very friendly person and knowledgeable. Helped me out with the trade and a fair price for the vehicle.His follow up and customer service was terrific.Highly recommend!!!!

Was getting an extra key made. Emails were very responsive and the lady helped setting up my appointment. So they offered to pick up my vehicle from work and return it. Vehicle was picked up on time at 8:30am and I told them in the email I get done with work around 3. They didnt get to make my key till later in the day and returned the vehicle around 5 which I was stuck at work for 2 hours. They only gave the driver the 2 ford keys and didnt have any of my other keys for my house or work or anything. Driver had to go back and they found my keys so I wasnt locked out of my house. Driver was awesome and did all he could to help but cant say the same about the people in the service department, very unorganized business and wont be returning for anything at this dealership

Salesman had bad attitude from the gecko. Walked me to car to test drive then walked away and didn’t give a tour of the car. Neglected to give keys, had to find him to give me the keys after he said he had already given them to me, yet they were sitting on his desk. 0 knowledge of incentives. Said their dealership doesn’t lie, questioned me on where I got pricing when it was on Ford.com, doubted my knowledge of incentives when it was on the internet, and insulted another local dealership. General Manager said “Have a nice day” when I addressed these concerns. Don’t waste your time with this dealership, they have zero customer service. Also zero customers in there show room.

I recently bought a 2018 f150 from Fred at DePaula Ford in Albany NY. The whole sales team went above and beyond. Fred was great, made buying a truck as painless as possible and a great dude. The finance people were also amazing. Got my payment exactly where I needed it and didn’t have to haggle over it. He simply asked, and then made it happen.They are also a very honest group of people there. They helped me more ways than one. If you’re looking for a vehicle new or used I’d highly recommend them for your next purchase.

Frank is the best! I went to numerous dealerships, shopping around. The salesmen were hyped on caffeine and pushy. When I came to Depaula Ford, I was met by Frank whose calm, collective and professional personally made me feel right at home. He was accommodating and truly went above and beyond. I am so thankful and beyond happy with my purchase and the wonderful service I experienced!

Excellent car buying experience with Shu! He was a very upfront, honest, and fair salesmen. Very good at communication and genuinely wanted you to walk away 100% happy with your car. Will be recommending him and this dealership to friends and family!

Joe Shear is the Greatest salesman I have had the pleasure to meet and deal business with. His devotion towards customer satisfaction reaches far beyond most salesmen. I was recently in DePaula Ford because of issues I was having with my current truck, and Joe went above and beyond to get me into a new truck. I did not feel pressured at all. I am completely satisfied with this transaction. I will be returning to Joe, when my wife needs a new vehicle or I will definitely be referring him to others who are in need. Thank you Joe!

I was searching for a new car and DePaula Ford was one of the places I checked. Nathan Daigle showed me what cars they had in stock at the time and worked with me while deciding on which car was for me. I ended up buying an Escape, which ended up being the perfect car for me and I couldnt be happier. I have been driving it for a few months now, and the whole experience couldnt have been any better.

DePaula is a great place to buy a vehicle. They are incredibly helpful and will get you in something at a pretty good price. My wife and I have been going there for years. The only downside is after you buy your vehicle don’t count on them being very responsive. It is like pulling teeth to get an email or phone call back so before you leave look everything over very closely to have it corrected while you still have their attention.

It’s a great dealer service. All the staff is really friendly and professional. Happy to own a mazda6 it’s a beautiful car I am enjoying it..⚡️

The service department is second to none!!! Outstanding, professional, helpful, friendly, I could go on and on. Because of the service, I would buy a vehicle from them.

I love my new Ford Bronco. Joe Shear was very helpful and explained everything with what questions I had. Highly recommend coming here.

I have had a string of bad experiences with this dealership, specifically in the service department. I have had to wait a month or more for an appointment on several occasions, only to have whatever part I need not be in stock, thus having to wait another month or more to get my issue resolved. On more than one occasion, the wrong part was ordered, causing an even longer wait. It took months of waiting just to get a blend control motor put in. I have never received a call when my parts have come in and have to chase them around to find out when I can schedule my repairs. Techs were untruthful about work performed (told me the dash needed to come out for the blend control motor, which is untrue and couldn’t have been performed in the time it took to replace), generally rude, and unhelpful. While performing work, other components were damaged that I am still waiting to have resolved. Managers have claimed they’d “take care of me” when things go wrong, only to completely deny anything happened on the next visit.

Thank you to my wonderful husband, Joshua Halse, for hooking me up with my new Bronco Sport! I love it :) It drives similar to that of an Escape, its compact in size, comfortable, and much zippier than my Explorer. DePaula is a great place to buy a car. All the employees are knowledgable, friendly, and helpful and make sure youre welcomed with a smile (behind the mask). Its a non hostile, high pressure sales environment unlike some other dealerships out there, which is something Im sure a lot of people would certainly appreciate. If you know what you want, and they have it available, youre in and out in no time! Highly recommend DePaula to all.

Love my new Ford truck. Jay and Frank where so helpful. It is a joy to come in the dealership knowing you will be well taken care of!

Had a terrifying experience with Explorer. It just stopped dead in middle of rush hour traffic on Everett Road. Managed to get it to Depaula. Staff was very kind, diagnosed the problem and provided a rental ( based on my warranty perks) and kept me informed about the repair progress. This was not the nightmare I expected! They also provide video communication of mechanics assessing and working on the car. Thought that was a valued benefit. Needless to say, I trust them and warranty coverage or not, they are my go to guys😊

I looked at many Ford dealerships. DePaula Ford had the exact vehicle I was looking for. The price was far better than the competition. The staff was courteous, friendly and helpful. No pressure, no hard sell. Definitely the most hassle free truck buying experience I have had! I would highly recommend DePaula Ford to anyone looking for a new or used vehicle!!! Special thanks to Heather and Josh!

I dread car shopping but my lease was ending shortly. Shu and DePaula Ford were able to help meet my needs and wants. They were fair, knowledgeable and not pushy. I was able to sign on for a new lease. The process was quick and easy. I would highly recommend Shu and DePaula Ford for future purchases.

I recently bought a new Ford Ranger XLT. I was very pleased with the whole purchasing experience. My salesman Nate Daigle was knowledgeable and helpful throughout. I would recommend buying a vehicle from DePaula

I worked with Marc Arvilla for the purchase of my new Mazda. He was very courteous, knowledgeable and professional. It was a pleasure doing business with him and this store. They have earned a customer for life:)

I love my new bronco sport and couldn’t be any happier with the services provided by DePaula Ford!! Fred, my salesman, was incredibly kind and patient while helping my navigate this new buy!! I highly recommend.

I had a great experience with Depaula! My salesman Nick was great, informative and very quick and patient with the process. I had no problems and look forward to going for my maintenance checks.

As always my husband and I have a great experience working with Glenn Clemmings. He always works with our budget to keep us comfortable while ensuring we get into the vehicle of our choice. Not only does Glen go above and beyond but the managers do as well. They all take the time to really work with you. Whenever you walk into the building you feel like family! I will always work with DePaula Ford!

DePaula Ford facilitated the purchase of my lease super efficiently in 2 days!Josh Halse in sales and Frank in Finance were of great assistance.Thank you, DePaula Ford!

Ive purchased many vehicles in my lifetime, and this was my best purchase experience BY FAR. It was very straight forward, with none of the typical used car salesman tactics. I had pretty much decided on a different make/model, but after speaking with Shu at DePaula, I knew I was buying my vehicle (2021 Mustang GT) through them. Customer service is the most important thing to me, and thats what they provide. A+++

I recently purchased a pre owned vehicle at DePaula Ford. Everything from the sales experience to accounting was great. Also, I know from past experience that the service dept. Is excellent.

Highly recommend frank!! I was very happy with the whole process, start to finish!!

Bought my 2018 Mazda CX-5 from another Mazda dealer in the capital region and took my car there for service because of some idea of loyalty and they were close to my home. Terrible experience there - twice! So this time I decided to try DePaula which is a farther drive for me but WORTH IT. The service and whole experience is incomparable! Was treated with respect from the beginning! Facilities much nicer from the start. Josh was my service contact and he was great. Spoke to me with respect and like a person from the beginning. I felt zero pressure and felt that he truly listened when we were speaking and if I had a concern. Sounds silly but all services I requested and paid for were completed - can’t say this was always the case at the other dealer... highly recommend DePaula for any service needs. I know I will be returning and would strongly consider them when purchasing a car in the future.

The DePaula team is the best around! They weren’t pushy and made my Ford Bronco purchase fast, efficient and enjoyable. I will continue to go to DePaula for future services.

Frank over at Depula ford and the hole team did a great job. This is my second car I bought from them and will be back for another one soon. Thank you very much for the great service!

Josh was easy to work with and made my car buying experience very smooth.

First negative review I have ever left, but this has been one of the worst consumer experience of my life. I dropped off my truck for a ticking noise on July 29. The issue was caused by a faulty part which had an active recall. I was told when I dropped it off that no loaner cars were available and that their agreement with Enterprise was put on hold due to the current car shortage. After 4 weeks had gone by and no loaner car was made available, I finally insisted that one be made available since having one car was becoming a burden for my family. When I picked up the car, the gentleman at the loaner desk was reluctant to help because he had already clocked out for the day (I was told to get there by 6. It was 5:15). The gentleman at the loaner desk then went on to tell me that loaner vehicles are usually always available and that next time if services department says that, go check with him (curious as to why for 4 weeks the service department continually told me nothing was available). I finally have a sedan as a loaner vehicle (even though I own a pickup truck for a specific purpose), but 8 weeks later my vehicle continues to sit in their garage disassembled with another arbitrary date set for completion that will most likely come and go.

Staff was welcoming, Polite and helpful. I was contacted with recommendations to repair other issues that were discovered during their initial inspections of the vehicle. i was also contacted upon completion. Picking up the vehicle was quick and easy and I received all paperwork reflecting the work done. Overall the customer service was great.

Had some really bad experiences all at another dealership and DePaula Ford restored my faith in good people as well as quality/professionalism from a dealership. From the minute I called to inquire about the used 2017 WRX I found on their site, everything went smoother than I could have ever expected. Jim, the sales manager called me back almost immediately, was super professional and just an all around genuine person. Shu, my salesman, met me at the door the next morning, made me feel comfortable with the whole process, and made sure I got everything I needed and wanted out of this car buying experience. Then, Tracy, the finance person, put in some major work to get me financed with the best deal she could. I never once doubted this teams skill level and customer service. They were courteous, fun, and like I said prior, absolutely genuine. They treated me like a person, not just another car buyer or a number. I test drove the car on a Tuesday and picked it up Friday morning. They knew I was excited about the car and Shu, offered to come in on Thursday which was his day off, since it would be ready then, and even after I said there was no way I’d even think about asking for something like that, he still happily offered!I can’t thank this team enough for how easy they made this!! Great job DePaula!!!!!

Went for an inspection and got me through in a timely manner. Staff were nice.

Best experience ever. Ive been buying cars for over many decades and this has been an interaction I cannot stop talking about. Im now a customer for life. Its a long 2-hr drive for me but well worth it. Theyre patient, informative & professional.Do yourself a favor and make your next vehicle purchase at DePaula Ford. Ask for Joe Shear. Hes the best!

First time at DePaula getting a oil chandge. Cant complain about anything. Great job.

I had a 10:30A reservation for an oil change and state inspection, and when I arrived at the dealership I asked if a tire rotation could also be done. Everything was done within the projected time span, and all employees were friendly and courteous--cant ask for more than that.

Absolutely amazing experience from the time you step in until the time you sign. the best part is after you sign the car. They are still family and want to make sure you are completely happy. Recommend anyone in the area stopping by!

The people at DePaula were very knowledgeable and friendly. We love our new car! Colin our sales consultant was Pleasant and very well informed about the cars we were interested. I’m definitely buying a second car from them.

I just bought a 2020 Ford Escape from DePaula. Trevor S. was my salesman, and he did an impeccable job at selling me the car. I honestly hate car shopping and he made the process so smooth and hassle-free. There was no back-and-forth for the best deal. He gave me the best price right out of the gate. So GOOD of a deal, that I brought my grandmother there today to lease a 2020 Ford Escape. If you want a great experience, go to DePaula Ford and ask for Trevor S.!

I had a very thorough, efficient recent experience with Ford service. Specifically, my service advisor Lenny was very helpful and professional and went the extra mile to save me money. I will continue to utilize DePaula Ford for service and future Ford purchases.

Great sales experience - I love my new expedition!

Joe Shear was extremely helpful and made the process very easy in leasing my new Ford Explorer. He did all he could to make the process painless. I would recommend Joe to anyone that wants to buy a lease a Ford vehicle.

My daughter and I purchased her Mazda CX5 from DePaula Ford in Albany NY.Very positive experience.Glenn Cummings was the salesman that worked with us and he couldnt have been any nicer or more helpful.She is thrilled with the vehicle.I would 100% recommend this dealership to friends and family.

Vehicle that I originally came to the dealership to see, was already sold. even though on the phone I was told it was available. What I thought was going to be a quick disappointing visit to the dealership turned out to be a nice experience. Sales Manager and Salesmen went out of their way to find me another Truck and gave me a great deal on it.

I live in Saratoga a pretty good distance from Albany. The service department picked up my truck sent me a video did the required servicing and returned to my house. Great experience.

Vince was great on getting me into my new truck. Very helpful and quick working. Highly recommend vince smeaton

Always a great experience here. The truck guys here are fantastic.

Staff are pleasant, polite and respectful. Work is performed timely and satisfactorily. I live much closer to another dealer but prefer DePaula Ford. Steve and Chuck in truck service were exceptional. Thank you!

On 7-5-2021, I contacted this dealership regarding a fairly priced used car slightly below KBB retail market value. I sent this dealer over 10 photos plus current records of condition and state inspection for my vehicle. They want a fair market KBB retail price for their vehicle and they offered me 50% OF THE FAIR MARKET VALUE for the KBB TRADE-IN VALUE for my car. That is absolutely ridiculous. Same source for their retail and my trade-in value. I would not recommend this dealership if you are looking to trade-in a vehicle and purchase one from them. Without a trade, you should be treated fairly. If the sale involves a trade-in, well, you do the math.

Great sales team and all around awesome experience.

I found the service operation to be well run. They set me up with text alerts, so I walked over to Gateway Diner for lunch since its right there. They text me with a video of service to let me know what they did and any other information. I was out of there on time according to their estimate.Overall, it was a very painless experience. Grant it, it was an oil change but I did have some other questions and concerns that they addressed. If I had gone anywhere else they would have tried to convince me that my brakes were bad or that I needed new tires. There was no needless up selling and were honest with their assessment of the life left in all the pieces inspected. The assumption that youre an intelligent person will always be a selling point for me, so I will be back.

Exceptional service complete with care, performance complete by expeditious workers. Im so grateful for DePaula Ford.

Service was fine but when they gave me a price for mud flaps and slip in rain guards for $588.00 I now know where I won’t have add on done

Len in the service department is always great when bringing your car in for a repair. Excellent customer service!

DePaula did a great job of getting me my Mustang Mach -e during the chip shortage. Devin McGuirk made the delivery of the vehicle a joy.

Bought my F-350 from DePaula Ford. I had a great experience. The staff that I worked with was outstanding. Very polite, very accommodating, and very professional. I live 3 hours from the dealership, and wont hesitate to buy another vehicle from DePaula when I am in the market.

Car buying has always been a stressful thing for me to do but when I went to DePaula Ford I had great and very easy experience buying my new car.Manager Jay Yudzevich was very detail oriented and knowledgeable, very patiently he answered all my questions, provided excellent service and very professionally helped me to purchase the vehicle. Also, huge thank you to my sales consultant Colin McCarthy! I left this place knowing I got the best deal that fits my needs. Will definitely come back and recommend to others!

They posted the right price for the vehicle on line. The staff was responsive, efficient and never wasted my time with any sort of sales pressure. I got a great vehicle for a reasonable price with a minimum amount of commotion.

Service department is great. The hospitality in which I have received impresses me immensely. I purchased my truck from Depaula Ford in September and I can honestly say my experience has been great from purchase to service. As long as the price is always right, they will be earning my business.

I always appreciate the good work they do at Depaula Ford. Crystal has been my rep and she is always very professional. I highly recommend their service department.

I bounced around dealership to dealership looking forward a new truck. I’m new to the truck world and wanted to know more about it. Most dealerships weren’t accommodating and willing to work with you until I went to DePaula Ford. They were extremely accommodating and made me feel like a king the second I walked into the door. Trevor Schmetterer walked me through the process and was very easy to work with. He made my experience one of the best experiences I’ve ever had at any business. The entire crew was great. Would definitely recommend them

Poor customer experience overall. Didnt feel at all valued or appreciated for doing business with you. Given inaccurate time frames. Lack of attentiveness and urgency from our sales representative. Didnt even fill up the new car with gas! Its the small details that make customers want to return, and this dealership disappointed.

Great experience working with Shuhab and Frank. Everything was clearly explained and communicated throughout the buying process. So happy to be in my new Bronco Sport.

Kenzie is a very good help and she had a lot of information on a big selection of cars which narrowed it down to the one that I absolutely want it. Thank you for everything I highly recommend.

Best damn service department all of New York State!!Bar none!! Yes

My experience at DePaula Ford was excellent from start to finish. Mark Minoogian spent several hours with me discussing the different vehicle models and set up test drives in three vehicles. Jim Rosamino provided cost estimates for each of the three vehicles and both Jim and Mark kept in touch with me until I made my decision. Turning in my current lease vehicle (a 2018 Ford Fusion SE) and taking delivery of my new 2020 Ford Fusion was both a smooth and quick process. I give 5 out of 5 points for each of the following criteria: friendly sales environment, product knowledge, flexibility in finding the right vehicle, courtesy, and professionalism. I have recommended DePaula Ford to friends and acquaintances in the past and will continue to do so in the future.

I recently purchased a 2020 Ford Escape SEL. I absolutely dread car shopping but the team at DePaula were great to work with! The atmosphere was low-pressure and the staff were genuinely attentive to my/my family’s needs. They definitely had the most competitive pricing of any Ford dealer I visited in the capital region. Anywhere else and I would have absolutely paid more for the same vehicle. Overall, the people were fantastic, the price was great and most importantly, the process was incredibly fast and easy. I would definitely recommend to others.

Always great customer service! My Service Advisor Lenny kept me updated during the whole process. Provided a link so i could see what was being done during the service. I always receive exceptional service at DePaula!

I live in Middleboro Massachusetts and found my new car on the internet. From my first call to driving off the lot with my new car was a great experience. Kris and Jim answered all my questions and Frank helped me get the best financing and warranty possible. I never felt pressure they made the whole experience very comfortable. The three hour ride was well worth it!

There appears to be too much focus on upselling at the service center. As soon as one drives in the service attendant does a walk around the vehicle and tries to sell you new tires. Then, I was told I needed the vehicle to be aligned as the alignment was off... it turns out that this same service center had aligned the vehicle just about three months ago. Upon rechecking it was found that the alignment was ok and the sensor that checked for alignment was faulty. Also, servicing took longer than anticipated. Also, I was told that my service agreement that I had signed for the duration of the lease had expired and I would have to pay for the service. This was resolved by the service center to my satisfaction by not charging for the service. Not sure why their system had incorrect information.

I had the best experience working with Colin Mccarthy and the team. I would recommend everyone to do business with DePaula Ford/Mazda. I really love my Mazda CX3.THANK YOU, Colin and Mazda Team.

I have been delighted to have one of the best services from Depaula, I wander through the dealership and my first point of communication was Jim Rosamano who introduce me to Shuhab Noory one of the bestSales Consultant in that dealership helped me get exactly what I had seen on their website the 2021 Ford Explorer and gave me a detailed touch and understanding of my whole transaction that even on his day off he made sure I receive my new car in his existence shoutout to Frank the Business Manager who made my transaction and acquisition so smooth to the whole team at Depaula Ford you deserve A++++++++++, see you soon for all my car services.

I worked with Shu on getting my new Bronco Sport and he was fabulous to work with. He spent as much time as needed to go back and forth to the finance managers to get me a great price. Hes determined and on your side during the car buying process. Above and beyond, great follow up, friendly as heck, and just a funny, personable guy who is very knowledgeable about his product and enthusiastic as well. Great experience at DiPaula with Shu!!

I went there one weekend there was a lot of sales people not a lot of customer service I drove a vehicle ask what the price was he told me it was $1500 over the sticker price because I seen the sticker for the vehicle in the glove compartment I went there the following weekend an appointment the lady told me that if it’s sold before my appointment she would call me I got all the way there and I saw they said it just sold all they do is lie there And no customer service I will not return for a third time to get treated like that I will take my business where is well deserved so buyer beware

Between Jay Yudzevich and Nate Daigle, I couldnt possibly be happier. My wife and I were in a tough spot and needed a vehicle and they came through! Thanks again Jay! Lifetime customers now.

I really enjoyed going to this dealership, staff was extremely friendly and welcoming. I felt accommodated for all my needs and got a great car!

Friendly and fast service. Best experience I’ve ever had at any dealership. I’ve found my new dealer.

I always receive excellent customer service by everyone at DePaula Ford/Mazda. Lenny and Crystal at the Mazda service center always go out of their way to ensure I am completely satisfied with the work. I’m always kept informed of what the qualified Mazda service techs find. I also enjoy watching the video stream of the service techs findings and their straight forward advise to solve the issue.Thank you again for another great Mazda Service visitR.SuseeAlbany, NY

Be aware from this dealer i drove from long island ny to Albany De Paula Ford whi had an agreement for my 2014 Chevy suburban to trade for 2020 ford escape and $14k went i went there automatically the change price they wanted double of the 14k they told someone made meastake so i spent $140 going there for nothing SHAME on Jayson sales manager he was scammer.

Excellent staff service , very attentive made me comfortable as well as a great job on my vehicle i would recommend to my family , friends and coworkers hands down best serviceThank You , DePaula Ford

Lenny and the Ford Team always take excellent care of my 2011 Limited Edition Explorer! Great guys! Thanks so much!

Went for a routine NYSI at short notice. DePaula was very accommodating and got me in within an hour. The technical advisor Lenny was awesome as usual and very helpful. Thanks!

Always great service. Will be buying my cars from them

Took for a complicated wiring issue. after being brought multiple other places these guys found the problem everyone was great. work was done at a very reasonable price.

Shu was my sales person and he was amazing. The process was smooth and quick will definitely do business with them again

Customer service was great but the work Quality not so great. They did a motor and transmission change and when they did my motor they damaged the mass flow sensor wired along with the wires to the EGR valve, they put a cracked exhaust manifold back on and never changed any of the gaskets or spark plugs. Due to the damage to the wires on the EGR, I had to replace the valve. Never Tightened the hoses to the radiator

My car was in an accident and in a rush to get a new car in the insurance allotted time frame, I chose to go to Depaula Ford/Mazda in Albany. It is the worst decision that I ever made. They made the process so tedious and stressful. I worked with Devin and for some reason whenever I called I was not able to get in contact with him to ask questions. The vehicle I chose from the monitor was not the one I was shown when I returned despite it being on hold for me. Inside the vehicle was stinky and the seats had stains all over it. When I went back inside and explained that I did not want that vehicle I was told that I was already approved for it and basically (had to take it). I refused and was told that I only qualified for a specific amount which I know for a fact was not true. After I protested they miraculously got me an approval for the new vehicle I wanted. I was told to come back and I made a deposit on it(which they are still yet to provide the receipt for despite me asking for it.) I was not contacted by anyone there to finalize anything until the day I was supposed to pick up the car I was told I needed to put down another $1000. It ended up being a back and forth and so I had to unfreeze my credit again so that they could run it a 2nd time for a new approval. I was then asked to provide my registration about an hr before car pickup when asked if they couldnt find it with my plates I was told no and then yes, which they did. They called my insurance company and gave them the wrong VIN number on the day of pickup and I had to call to fix it(he did not answer, so I sent a text and got the correct number, called my insurance company to update the information myself). I went in and got the car, when I got home one of the keys was an incorrect key. I called to let Devin know (no answer), so I sent a text, went in and got the correct key. Through all of that I said that I was not going to leave a review and let bygones be bygones, but today they sent me an email saying that the registration was done for the wrong vehicle. So, I have been driving around for days now with that!!I would really nor like to believe that it is a race thing but I definitely feel that I was treated differently than the way I saw them treating Caucasian customers. If I wasnt in great need for the car and on a time crunch I would honestly not purchase from them at all!!I have bought cars before and this is by far the worst experience that I have had. I would not recommend them or buy another vehicle from them at all!!!!

Amazing service department! Very thorough, great communication and customer service! Everyone was a pleasure to work with. Highly recommend!

Easy, friendly no pressure staff. Kris Bain made this purchase a smooth and comfortable experience.

Professional and courteous sales team. Highly recommend!

While the dealership looks old, its still a great place for purchase and service your vehicle.

I have had nothing but the best service here, at DePaula Mazda! Their service department has been, by far, the best group of mechanics Ive done business with. Its helpful that they text car owners a video of the inspection, and theyll physically show you if there are any problems. I also have to state that I absolutely LOVE my Mazda 6! 5 Stars from me!

Awsome place to buy a car. Trevor was awsome. Very professional, got us a great deal. We will be going back 100%.

Our salesman Jon was extremely supportive of our needs and exactly what we were looking for. He wasn’t in it for a sale or pushing. He stayed within our budget and listened, and pushed for the best deal possible. He continued to follow up and made himself available by text even off hrs. We were more than satisfied with the team at DePaula.

Q is a great salesman who actually listened to what I wanted in a truck and didnt try & upsell like most car salesman Ive dealt with before. Him & Frank are some of the nicest people Ive met and they made the car buying process as easy as possible and went above and beyond to ensure I got exactly the vehicle I was looking for and got me dialed in with some great packages. 5 stars just isnt enough for these guys & this dealership. Thank you guys again loving my truck!

My Ford C-Max has only 50,000 miles and it started making a loud noise when I drove. I took the car to DePaula and they said the transmission needs to be replaced, costing $9000. Thats more than I could get for the car. I asked them to see if Ford could give assistance with this expense and nothing has happened. Right now my husband and I are sharing his car and my car is in our garage not being used. Im not sure what to do.

Have a 2018 leased Escape. It has had a number of problems; about a month ago, after a break down on an interstate we discovered the entire had to be replaced. After 8 days in the shop, we picked it up and as we were nearing home we heard a rattle in undercarriage. Brought the vehicle in to ascertain what was causing this rattle. My husband waiting 2 hours 45 minutes at which time he left and the rattle still very much with us. Nothing was shared with us as to what they did all this time to repair. Very frustrating experience.

Honest estimate of time for oil change. Completed within the estimated time.