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Alex Serra - State Farm Insurance Agent
2820 Santiam Hwy SE, Albany, OR 97322, United States
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Ly
Review №1

I have been using Geico and paying four times what I am now paying with State Farm. Alex Serra was helpful and professional and provided me with a quote within a matter of minutes. He took the time to explain all coverage options as well. Happy to be with a company that takes such great care of the customers.

Je
Review №2

State Farm is the worse. You call and add stuff to your policy and it takes weeks for it to catch up in the system. they are never on the same page about anything. I have never had such problems with an insurance company! If you are thinking of switching to State Farm for the cheaper rates, dont its not worth it, pay the little extra for an insurance company that is not full of excuses and that does right by there customers.

Al
Review №3

Alex was great. He helped me get everything set up over the phone. Very happy I switched over to his company.

An
Review №4

I’ve been using State Farm for decades. Alex and his team are outstanding in educating me on insurance options and what best fits my needs. A few years ago, he did an evaluation and sent it to their corporate office, saving me an additional $35/month. They have always returned me calls in a timely manner. Glad I’m with this agent.

Su
Review №5

Made it so easy for me to switch insurance policies and saved me over $100. Very friendly and professional.

Di
Review №6

Very helpful from first initial contact to helping me get a claim filed. I really appreciate the simplicity of the process and how friendly and professional Alex was.

Sh
Review №7

10/10 recommend. I have several policies with Alexs office. They are always helpful and professional. Airelle helped me update my homeowners policy and gives thorough explanations, helps get the price down and is really easy to talk to. Everyone in the office is so kind and willing to jump in and help. If Alex isnt your agent you are doing something wrong!

Br
Review №8

These guys are the real deal. Their customer service is unmatched and I honestly cant say enough good things about this office. Its hard to find this good of service anymore. Alex and his team absolutely kill it!

Ti
Review №9

Alex is the best! Very friendly and professional! Thanks Alex!!

Ta
Review №10

After talking with family and friends about auto insurance, I realized I was paying way too much for both auto and rental insurance. My closest friend currently has auto insurance through Alex Serra and has nothing but amazing things to say about him, so I contacted him to get a new quote! I currently live in Vancouver, WA, therefore, he was unable to assist me personally. He offered to immediately contact a fellow State Farm agent in my area and I was contacted by his associate within a matter of 30 minutes. With the help of Alex and Neil, I was about to switch both auto and rental insurance and save over $40 a month! Thank you for going above and beyond to make sure I was taken care of! Highly recommend!

Ma
Review №11

AMBER BAXTER & ALEX WERE BOTH EXTREMELY PROFESSIONAL & HELPFUL WHEN IT CAME DOWN TO UNDERSTANDING MY COVERAGE AND COST FOR INSURANCE, IVE BEEN HAPPY WITH MY INSURANCE COMPANY I WAS WITH FOR THE LAST 5+ YEARS, BUT AFTER GETTING A QUOTE FROM THEM TODAY, I SWITCHED WITHIN 15 MINUTES. IM NOW SAVING OVER $80 DOLLARS A MONTH. THANK YOU GUYS SO MUCH!

Ka
Review №12

Long story short, Alex is great! He helps us with all kinds of insurance situations, from our personal autos to our home, and small farm. Responsive, easy to talk to, great at helping us find the best value of coverage. We’ve been really happy here.

Kr
Review №13

Alex is the best. He worked with us refinance our auto loan with State Farm. He walked us through the process and helped us to make the right decision. He pays attention to the details. His office is warm and inviting and his staff always greats you with a smile. His customer service is top notch. I would recommend him to all my friends and family.

Jo
Review №14

Alex Serra goes above and beyond to help you with all your insurance needs. I highly recommend this office.

Ki
Review №15

Alex is fantastic. His staff is super proffesional and helpful. Couldnt have a better insurance agent. I have multiple policies with Alex. He always knows who I am on the phone. Great customer service.

Al
Review №16

I have had a great experience with Alexs office. They are always quick to help. They made sure I got the absolute best coverage and the price was very affordable, it was actually cheaper than my old 1-800 number based insurance company and Alexs office took the time to educate me. I now know more about how my insurance works and I feel better about the coverage I purchased. I highly recommend this office!

Ke
Review №17

Alex guy gets it! Actually the whole office gets it, and even better than that, their Claims department gets it. I recently banged My Z51 Corvette, and although the car ended up being totalled I received a very fair valuation and was able to buy the car back for a very reasonable price. The initial valuation was low by about 5k, but after providing the documentation they asked for on the car they came up to what I thought was fair.After all the horror stories Ive heard about dealing with your insurance company to get a claim, Ive gotta say Alex was right there helping me from day one. Not only are their rates as good as I could find, the service is AMAZING! I have a friend that just went through something very similar and his outcome was not a good one. I suggested he give Alex a call.

Ma
Review №18

I called looking for an auto quote A gentleman named Cody was SUPER helpful and polite. Not to many ppl that down to earth

St
Review №19

I highly recommend this office/agent. Everyone was friendly, questions were answered thoroughly. Was accommodating and helpful when I came back the same day to edit/change my policy.

Ka
Review №20

Alex and his team are simply the best option for all insurance needs! They are quick to help while being extremely professional and kind. All of our polices are with Alex and we couldnt be happier! Best customer service!I highly recommend contacting him for all of your insurance needs!

Je
Review №21

Alex and his team give remarkable service! The are truly the best insurance agents in town. They treat you more like family than policyholders. I would recommend them to anyone.

Ni
Review №22

Alex is incredibly knowledgeable, easy to talk to and very helpful. Having no idea what exactly I needed when I contacted him, Alex was able to answer all my questions and find the perfect plan for my needs. He made the process quick and easy. You won’t find better or faster customer service! Definitely contact Alex for any insurance needs!

Jo
Review №23

This State Farm is great! I would highly recommend talking with Alex and his team. They helped clear up a lot of confusion with my previous insurer and saved me money!

Co
Review №24

Friendly, fast, efficient, and knowledgeable! I called with zero idea of what I was doing, he eased my fears and got me a fantastic rate!Will recommend to anyone.

Ni
Review №25

Alex and his team are amazing. They listened carefully and thoroughly to my exact needs and were able to tailor a policy to accommodate my unique situation. I’m extremely pleased with the level of service and professionalism I’ve experienced while working with Alex.

Ma
Review №26

EXTREMELY professional and down to earth. Gave me the ins and outs of our policy as well as helping us set up payments. High, HIGHLY recommend Alex for insurance. Absolute pleasure to work with and looking forward to doing business with him. Thanks Alex!!!

Be
Review №27

Alex was great to work with. He answered all my questions and made good suggestions about coverage for all my vehicles. He had a quote for me in less than 10 minutes (on a Friday afternoon, no less) and after I signed off, he sent the the policy right away. Alex is excellent and I highly recommend him.

Ai
Review №28

Signed up for life insurance, Alex did a great job of helping me understand the different options available. Great team too!

Ga
Review №29

Ive only had great experiences with this team! Anytime Ive contacted them, theyve been friendly, helpful and simple to work with! They value your business and I would absolutely recommend contacting them for anything insurance-related.

Ch
Review №30

I had such a great experience shopping for business insurance with Alex. Not only is he extremely knowledgable, Alex took the time to contextualize everything to my scenario so that I would completely understand the policy. I had reached out to 3 other companies about business insurance. When I finally messaged Alex it felt different. It feels like he genuinely cares about his clients. The rates were also extremely fair. I cant recommend Alex enough.

Di
Review №31

Alex Serra is literally the best insurance agent in the world. He has and continues to save me money on all policies. Alex and his team are prompt and helpful on countless occasions. I highly encourage everyone to have Alex Serra as their agent.

Ha
Review №32

Alex helped me change details on my car insurance policy. He also spoke to me about some life insurance options. He was professional, knowledgeable, and responsive. I will be recommending him to my friends and family.

Ch
Review №33

I recently got in a car accident and Alex helped put me at ease by handling the claim process quickly and effectively. I recommend Alex and his staff to anyone in need of a new insurance/financial service advisor. Competitive rates and excellent customer service.

Ro
Review №34

Alex made getting business insurance sooo easy - I had put it off for so long and he made it such a breeze! He knows the ins and outs of a what a photographer needs for both gear and liability insurance. Highly recommend Alex!

Me
Review №35

Alex and his office are the best! My husband and I have always received impressive rates and excellent customer service. I would highly recommend.

Ha
Review №36

All insurances are so over my head but I needed some business insurance ASAP for my gear/equipment and Alex was SO on top of it! He broke it down for me to understand, was so quick at responding (literally had my insurance all done in a phone call), and not only did he understand the insurance side, but he knew so much about having a photography business and what those needs were! I could not recommend him enough!!

Ky
Review №37

Alex Serra is a great agent. Him and his team are awesome to work with and always respond quickly with any question I have.Highly recommend you contact him for all your insurance needs!

ja
Review №38

Best quote for my husband & i and now for r son! Highly reccommend!

Hu
Review №39

I worked with Lisa and Alex after my rates skyrocketed with Progressive. Theyre super friendly and helped get my rates down as low as I was paying with Progressive... but no bait and switch here. Thank you Guys!!!!!! ★★★★★★★★★★

St
Review №40

Alex is a fantastic State Farm Agent. He is friendly, helpful and highly competent. He really cares about his customers. I highly recommend Alex and his team.

Si
Review №41

Alex is amazing to work with. There is no one else I trust my business with than with him and his team. I recommend him to everyone!

St
Review №42

Alex has been very helpful and professional at assisting me with all my needs. He found ways to provide discounts and offer us exactly what we needed.

De
Review №43

Exceptional customer service and competitive rates. Everyone is always friendly and ready to help. I could not recommended Alexs office enough.

Br
Review №44

Alex was very easy to work with and was more than willing to answer any questions or concerns I may have had! I would highly recommend doing business with him!

Ja
Review №45

Alex and his team make any questions you have about car insurance breeze! I have had nothing but a positive experience working with them! I am happy to have him and his staff on my side!

De
Review №46

Good 👍

Je
Review №47

I have all my policies here and I love it. Alex is a friendly and genuine person who is incredibly knowledgeable and patient.

PJ
Review №48

One of a kind! Highly recommend these guys.

Ca
Review №49

Wonderful crew of people. Very efficient and helpful the whole way through.

Ju
Review №50

Was nice to go into the office and be able to talk to the Agent. I like that.

Ma
Review №51

Super helpful!

Df
Review №52

Alex is top of the line when it comes to insurance agents

Ra
Review №53

Great customer service, very friendly and professional.

Co
Review №54

Friendly workers.great customer service.the best in town

Ri
Review №55

Super friendly and helpful staff

Bo
Review №56

I havent been there

De
Review №57

Good service

Ma
Review №58

So so

Information
3 Photos
58 Comments
4.9 Rating
  • Address:2820 Santiam Hwy SE, Albany, OR 97322, United States
  • Site:http://alexserrainsurance.com/
  • Phone:+1 541-926-8787
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
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