Extremely satisfied with this place. After doing the extensive application, which they will follow up on, no doubt, and being called and told that we have made it to the meeting portion, everything went smooth. The staff at Animal Village really care about the animals they care for and only want to find them the best possible home, such is why the extensive application. All the pups were really well cared for and had some training. Our pup was not afraid to meet our doggie and theyve gotten along really well. Thank you Animal Village.

We adopted a sweet little pup that we named Junebug from Animal Village NM and couldnt be happier. She is a happy little puppy and you can tell she was very well taken care of. Yes, the application is long and you have to provide references. They do check with your vet to make sure you are a responsible pet owner. If you are, then you shouldnt have anything to worry about. You can tell they really care about their animals and want them to go to a good home. One thing I really appreciate is if your pup accidentally gets out they will mobilize all of their resources to help you find them, no matter the time day or night! They were also super nice and the puppy room was really clean.

I am so happy with my experience with Animal Village NM. Mt relationship with AVNM started when I saw a cute set of puppies on petfinder.com that matched what I was looking for. This was a big decision for me, and I liked the fact that there were lots of photos and videos of the puppies. It was clear that all of their animals were well cared for, and Sunny does everything she can to make sure they have a positive shelter experience. The next step was filling out the adoption application. I was worried that the review might take days, but was impressed that applications are reviewed and references are called on the same day of the application. After I was approved, I talked to Sunny by phone to ask a few follow-up questions about the pups. It was during that call that I realized that AVNM is a truly remarkable shelter. She took the time to describe the personalities of the puppies, to describe everything she knew about their history and current care, and to send a photo of the puppies parents. After I arrived from a long trip from out-of-town, I was treated like a special guest as I met all of the pups in the litter, and selected my puppy. My adoption was finalized, and now I am enjoying my perfect puppy!

Sunny helped me adopt this beautiful and fun parrot...could not have asked for a better partner in arranging for the bird to come to a new home...I have wanted a parrot since I was a kid and Nappo here has not disappointed me at all! Thank you Sunny

I have known this group for many years. Their care is top notch, the loving and training they provide the pets in their care gives the new adopters a wonderful pet at adoption! Couldnt ask for a better rescue to work with to find a new furry pal

We have never met a more loving, caring person in our lives, who has dedicated herself to homeless animals, as Sunny has. To her own detriment at times, the animals will receive the care, the food, and the love she has to give, forgoing any thought of selfish behavior. Sunny simply doesnt care if she, herself, is lacking in something, everything she has is dedicated to caring for animals that need loving homes. And in reply to Eugens slam of her, he and his wife wanted not one but two of her sweet dogs, and they broke every promise either verbally or contractually to her. When they decided they didnt want the dogs anymore, instead of doing what it says in the contract (contacting Sunny to take them back), they killed one of the dogs, (Duke) and attempted to kill the second one (Ellie) and its only by the grace of God Sunny learned Ellie was scheduled to be put down and rescued her. We went to court with Sunny, drove from California to New Mexico, to make sure the judge knew these people never brought the dogs in for training (which, under contract, they had to do), they kept these full-grown dogs in a small cage in their house (again, against the contract) and eventually killed one dog and attempted to kill the other. Eugen and his wife lost badly in court and Im sure it made him angry BUT its he and his wife who hurt Duke and Ellie and should be ashamed of themselves. Ive known Sunny for decades and stand with her against selfish people who injure, and eventually kill, pets that no longer entertain them or something. Sunny would have welcomed Duke and Ellie back in a heartbeat, but by the time she found out the kind of people Eugen and his wife were, it was too late for those poor dogs. I trust Sunny with my life, and I certainly trust her with all of the 4-legged furry friends she is working so hard for.

I do not recommend this place. I had a really bad experience with the owner. Good luck if you still decide to give this a go but be advised that there are plenty of other places that could potentially work better for you.Update after Owner response:Thank you for the feedback Sunny. Knowing that you are advocating your questionable truth as you have in court successfully gaslighting the judge, and feel the need to return my review with a hateful essay... karma will find us all in the end. That is why I do not recommend your place. I hope at some point in your life you will find peace.

Sunny was great to work with and we are just absolutely smitten with our new baby girl (puppy). She did her due diligence checking our family, references, and home before allowing us to bring our girl home. You have to understand that when you are adopting from animal village NM you are adopting one of their babies and they make sure that their kiddos go to good, loving homes ❤️

They are amazing! God bless these ladies who run it as they are providing a much needed service to those of us who need a helping hand with our animals.

I only gave one star so that I would be able to leave my review.. Sunny Aris is a disgusting human she took my son’s fur baby and refuses to give him back. He is chipped under my son’s name animal control and law enforcement is now involved. Anyone who tries to support my son is blocks and comments are deleted. If she did nothing wrong why delete everything. Please be cautious adopting pets from her they probably were not hers to adopt out. To the person who may have adopted our beloved Taz (Puck) please return him to his rightful owner my son!

My wife and I have adopted two dogs from Animal village NM. Our current dog, Candy, is a dream olde English bulldog. She was found running loose in Las Cruces. She was from a puppy mill that had been shut down. Candy is a great dog, very well trained and very much loved. I strongly recommend Animal Village NM to all of my friends. The director and all of the employees are friendly and love all of the animals. Every time we have been there, which is at least once a year, so that they can see Candy, the facility has always been clean and well maintained. This is the only place I will adopt my pets from.

Every time I have asked about places to adopt an animal around town, the first thing I hear is Dont go to Animal Village. From stealing the rescues back to the gaslighting to the cutting of the employees paychecks, this place does not seem safe for any rescued pets.I had applied for an interview for this place a while ago, and while walking through I noticed that they had some dogs inside and some outside. When we went outside, the dogs had small cages, some had multiple dogs, and small igloo houses to themselves, which in the New Mexico heat seems extremely unsafe. One dog was mentioned as extremely aggressive and that we couldnt pet through the cage which is fine, except why allow the animal to be listed to be rehomed if the animal is aggressive and not trained yet?I had heard many rumours about this place, and while peeking through the reviews it seems most of them are true. I would hate to spend all this time and money on giving a pet the perfect home just to it be taken back from me. I dont understand why anyone would do this to animals, but maybe Animal Village should reconsider their tactics because rumors spread fast and is causing people to be weary of your shelter.

I have adopted many animals in my life and Sunny and staff are the most professional and compassionate rescue I have worked with. In the middle of the pandemic I lost my 12 lab who was companion to my 1 yr Chi. He was devastated. I live in Nevada and you could not find a dog to adopt ANYWHERE! After a month of filling out many many applications I found Sopapilla now (Sandia) on there web-site. Well I fell in love! Upon submitting the application within minutes Sunny responded and with a lot of legitimate questions and concerns regarding an out of state adoption we started the process to make her mine. Needless to say it is a 16 hour drive to Alamogordo. I arraigned a transport which totally flaked after being told to meet in Las Vegas, in which we were already there. I was crushed and due to time restrains there was no way to drive to get Sandia. I was going to have to leave without her and my Chi at home was not doing well at all. Sunny reached out to an associate and with in 15 min Richard was on the road with Sandia to drive 5 1/2 hours to meet in Holbrook,AZ. I truly dont know of anyone else who would have made this happen. Sandia turns 1 yr old 7/8 and I cant imagine my life without her. So if you are looking to adopt please ignore the nasty and negative reviews as these dogs in her care have won the doggy lottery to be with her & Staff

They are wonderful! couldnt have had a better and more thoughtful experience. i love my cat, and its clear they knew him and loved him so well until his forever home came along. by far the best adoption experience i have had in all of my years of rescuing animals.

After a long and extensive process, my family and I were finally able to get out to Animal Village to see the dogs.When we got there we were welcomed in and went straight out to the park/play area. They brought out a few dogs one at a time. We decided we would take home Mash. And hes been a joy. Hes great on our walks! Sleeps at my feet and lays in my lap (even though hes about 70lbs). Absolutely 100% trained. Hes so amazing. I really want to thank Sunny and the staff at Animal Village. This was a great experience.I will admit, I have read the other reviews. But Im pleasantly surprised by the time spent with us and the personal attention that we received. I cant say anything bad.

We are so impressed and inspired by the level of love, care, and consciousness that goes into the animals at Animal Village NM. Sunny feeds them high quality food (Science Diet) and supplements (probiotics, blue green algae, fish oil, etc.), stays up at night to comfort the ones who are particularly scared/anxious, works hard to vet adoptive parents, and even met us half way between Alamogordo and Albuquerque to bring us our beloved rescue dog. She connected us with an excellent dog trainer who had already been training our dog through his connection with Animal Village NM (we’re currently doing video sessions as per Covid, but normally he makes trips to ABQ). If you want a rescue animal that is being treated as well as possible while waiting for his/her forever home, you’ll want to adopt from Animal Village NM! And, whether or not you’re able to adopt, rural shelters tend not to have the kind of funding that urban ones do. Along these lines, you can feel great about financially supporting Animal Village NM!

Animal Village NM is a wonderful animal rescue organization. They have a beautiful facility. They have a phone number and they answer it, which in itself is unusual nowadays; at least that has been my experience. I inquired about a dog I had seen on their website and he was still available. The online application for adoption was thorough and showed they really care about who adopts their animals. I submitted it and in less than 24 hours I was approved to adopt. It was a four hour drive to get to the shelter, but totally worth it because we came home with Charlie, an amazing 6 month old puppy. Raised on Science Diet puppy food and supplemented with flax seed meal, blue green algae and salmon oil, Charlie has the softest coat imaginable and a sweet smell. He is a real love bug!

Beautiful place; I love dogs

Helped with dog and cat food till my payday next week! Great place for a little bit of help.

There is both good and bad in this world and I can tell you that AVNM falls under the “good” category. Let’s take that a step further and call it “divine.” Based on my experience with adopting and volunteering with this organization I can say firsthand that AVNM is all about the animals first and foremost. Sunny the director cares for each and every rescue here like they are her own children and ensures that these delightful creatures find the very best homes. I was blessed to have adopted my divine soul dog through AVNM and they saved her and her beautiful puppies from a horrendous situation. The advantage of adopting animal companions from an organization such as this is that they do the initial dirty work that goes along with rescuing an animal from a bad situation. They know each and every animal very well and can help to match them with the right person or family. AVNM is one of the few truly divine places I have been involved with in my lifetime where every aspect of operations here is to help innocent animals and give them better lives. Keep up the amazing work AVNM! You have saved many animals and people for that matter in the process!

We adopted a senior dog with Cushings disease and we were very impressed with the shelter and how well Sunny and the staff care for their animals. I had to fill out a detailed adoption application and when I met our new family member I understood how careful Sunny is about making sure that the animals are going to a new home that can care for them and give them the love they deserve. I have recommendedAnimal Village to people who want to adopt. Im so glad we chose to adopt from Animal Village.

If you spend more than 2 minutes with Sunny, youll be able to tell how much she cares about these animals. She toils around the clock to make sure local dogs are taken care of; additionally, she goes above and beyond when it comes to finding homes for these dogs. She thoroughly vets (no pun intended) potential owners to make sure they will care for and love the dogs as they deserved to be.

I have been supporting Animal Village before they even opened their doors as a volunteer on the weekends. That was late 2010. I still support Animal Village to this day with monthly donations. I currently have 2 wonderful 9 year old dogs that was adopted from Animal Village. Animal Village only has their animals best interest at hand. I would recommend Animal Village to anyone looking to adopt a pet. Animal Village goes above and beyond to make sure all animals adopted out receives a loving and caring life time home. They also go to great lengths to bring back any pet adopted out that is not taken care of like they should be. Animal Village is the best animal shelter I have seen.

This week marks one year of my adoption of a wonderful best pal. The Animal Village is nothing sort of amazing. Friendly staff, clean facilities, and healthy, well-cared for dogs. I would go back there and adopt them all if I could. Im at my limit, but I will recommend my friends to check there when they are looking for a great Rescue/adoption place.

I have had the pleasure of witnessing first hand the monumental effort of love and care that this wonderful rescue puts into saving animals. They have ALWAYS gone above and beyond to find the best homes for their rescues! They meticulously follow up on their adopted babies, sharing the good news with the rest of us who follow them! I 100% recommend this rescue above ANY I have ever dealt with in the past! Nothing but respect and admiration from me!

I called to ask questions and get some information on the adoption process. I tried to explain we had to give a dog up from a shelter we had adopted from because the dog had bit me and drew blood. The owner got on the phone and kept talking over me and wouldnt let me speak. I will be going to adopt a dog from a shelter and giving it a forever home. I will not be adopting from this facility. Our personal information is ours and does not need to be known by this facility. Just because someone doesnt want to give you their personal information doesnt mean they will be bad or irresponsible pet owners. We are a military family therefore we move a lot not by our choice. We do the best we can. We have a very happy dog we saved from abusive owners, and have had her for a little over a year and is now much healthier than when we first adopted her. So thank you for assuming I would be a bad owner.

This place is incredible! The animals have landed in heaven when they get here. Best care, loving people that care about where they go when they find their forever homes! I have recommended them to several of my friends and they are all very happy with the care they received

I run a rescue in the Pacific Northwest & have collaborated on re-homing 19 dogs in last 4 months with Animal Village NM as partners. I can say, without reservation, that all of these dogs are in excellent health and well adjusted despite experiencing prolonged shelter life. This can only be accomplished through attentive care and nurture of each dog in the facility. I applaud Animal Village for their tireless efforts and look forward to rescuing many more with them. Highly recommend adopting through their organization and supporting their initiatives.

We recently lost a dog and were looking for a new one. Sunny at Animal Village was genuinely understanding and helped us find our new lovely dog, Sunshine. Sunny runs a very professional shelter.

This is the best animal rescue! I like the training that the adopters and their dogs have after adoption. That is so important for making the adoption successful. The animals are not forgotten after they are adopted. Animals abandoned long after adoption thousands of miles away have been brought back to Animal Village. I do not know anyone more committed to her rescued animals than Sunny Aris.

We have had very good experience with Animal Village. So good in fact that weve adopted 3 great dogs from there. They show a level of care and concern for their animals that I dont know how they could improve.

They have the healthiest & happiest pets ever here! All the animals are well taken care of and up to date on all their shots. The staff here are wonderful and know everything about each animal which helps to adopt the right pet for your home and life style. You cannot go wrong adopting from this shelter!

Animal Village N.M is a wonderful place to adopt a new family member. All of the animals are well cared for and loved. The application process is a bit more complicated than some shelters, but in the long run its worth the effort. Were happy we adopted our dog from Animal Village N.M. and wholeheartedly endorse them!

I love all the animals they rescue they are all amazing people💖💖and the animals know they are amazing to🐶🐱🐾 I mean they rescued all of the animals there and I think that they need a lot of five 💫💫💫💫💫stars for the work that they give to rescue ⛑ the animals 🤗🤗🤗🤗🤗🤗🤗

Reputable organization that helps animals get healthy and into caring homes. Keep up the great work!

They stole our dog. Now its in a cage. Collecting money on it claiming its sick They they will reAdopt it for twice what we paid. Its a SCAMLie Cheat and THREATEN. If they truly cared theyWould return it to us. Lets do this how about bring it to COURT. Turn it loose. See where CV it goes. To us or them Ive nothing to lose My time on earth is limited.

My wife and I are retired, have owned dogs all our lives. We found Animal Village very difficult to communicate with to simply ask questions. Further, we found the application, which apparently must be completed before we could even meet the dog we were interested in adopting, very intrusive. Pay stubs, utility bills, references, complete health history of all our other animals, references, vet information, personal information of our nearest neighbor. We will look elsewhere to adopt.

I see first hand what a dedicated rescue this is. The staff are so wonderful and selfless when it comes to the animals. Sunny gives her heart and soul to assure these furbabies are going to the forever home they need and deserve.

Adopted an amazing dog from here everyone was so helpful and kind they made sure we were a good fit and everything would work out and it has I’m very happy with them and would definitely adopt from here again

Everyone at Animal Village NM does a super job with all the animals. The best of care all ways comes first. Thank you

Excellent team that work extremely hard to help neglected dogs, puppies and cats. They make sure animals are well fed, receive exercise, shots and when necessary extra medical care. The adoption process is well documented on the website and AVNM will always take pets back if adopters can not care for the pets. They have resources for training.

Great staff great pets found d my healer there count b happier

Sunny is top notch when it comes to caring for all the animals in her care. I adopted a chihuahua mix, Marcos, who had been adopted twice before. The first adopter didn’t live up to their end of the contract and Sunny made sure that Marcos’s best interests were taken into consideration and she took the adopter to court and won! Together they set precedent. Animal village NM rocks and I will not only continue to support them monthly but will adopt from them again in the future. Thank you Sunny and all the people at animal village NM for all you do.

My family just recently adopted a dog from here and we are very happy with our overall experience. The staff were very friendly and worked hard on maintaining the facility and caring for the animals. So it is obvious to me that they truly do care about the animals and where they end up.

I adopted two wonderful bulldogs from Sunny + team at Animal Village — it’s been truly a wonderful experience. Her passion + commitment to the animals they care for is tireless. An excellent shelter.

We have adopted 2 dogs in the last year from AV. They are both wonderful, healthy, and great dogs. We would for sure adopt from here again.

They are very good with their pets. They give 100% to the animals, and I love it! I have learned a great deal here and Im glad to have the opportunity to learn more!

We had the most wonderful experience when we adopted Sammy from Animal Village. As we have other dogs, Sonny advised us to bring up the Alpha dog in the pack, so we brought up Mookie to meet Sammy. Under the guidance of Sonny, we introduced them to each other in the play area and walked them around on leashes before letting them play together with supervision. The meeting was successful, and we made arrangements to adopt Sammy. He is a real joy and gets along well with everyone, and we could not have had a better experience at any other facility. The place was very clean, the staff was dedicated, and Sonny was actively involved in the entire process.was activity

AnimalVillageNM . . . what an amazing place! Having read some basic information on the web, I decided to stop in and see about adopting an animal rescued from death or fate worse than death . . . abuse.I was given time to meet, evaluate and think about the right match of animal for me and my home situation.The amazing work of this place continues to unfold, and the more I know about the staff, the mission, and values of AnimalVillageNM the more I know this no-kill shelter serves a very needy population of dogs and cats.

Have never seen an organization that walks the talk like AVNM! Sunny and the other angels on her team turn terrified, ill, abandoned animals into healthy, loving members of human families! 🥰❤️😍

This is an amazing local rescue group that works hard to place dogs in responsible, ethical homes. They also want you to return any of the dogs to them should something change in your life. They stand by their dogs for life.

Nice staff and I appreciate how much they care for the animals.

They are friendly people also my sister is autistic and is a employee as well

Animal Village NM works hard for the animals in their care, and makes a great effort to insure that they are adopted to loving lifetime homes.

Very helpful staff.

When our doggy dies and the kitty moves out with my daughter, we’re taking a road trip to NM. After volunteering for AVNM for two years, I must have pets from this amazing no kill rescue. Adopting elsewhere would feel weird!Our adoptions will be executed with confidence knowing that our new fur babies will come home healthy. Since there will be a feline and a canine, we’ll also be assured they get along. The quality of care and the effort put into making each adoption successful is truly extraordinary! We hope we pass Sunnys Vetrinary reference check!!! Sunny will only adopt a “rescued heart” into a family with another animal, if the animals pass the “getting along” test. Yep~ if you own a pet and want a companion for your existing pet, you’d better suit that animal up because the relationship will be put to task!Sunny sets adopters and owners up for success.1. Animals are healthy.2. Animals are trained.3. References are checked.4. Introductions are made.5. Contract is signed.6. Home visits are made.7. IF ANYTHING GOES SOUTH WITH A FAMILY WITH AN AVNM PET, the pet ALWAYS HAS A HOME AT AVMM.This shelter is one-of-a-kind.

I adopted a dog through them and also board my 2 dogs and cat with them, they’re truly dedicated and passionate about animals.

Sunny, Laura and the rest of the staff and volunteers are awesome. Rescued fur babies are given incredible care and love.

Would NOT recommend. Rude, intrusive, and unethical. BAD OWNER. Lies and full of nothing but attitude. Absolutely will NOT be using Animal Village again.

So this is a review for Animal Village NM. We adopted a beautiful puppy last week from them! The adoption process was amazing! I love how much they put into checking everything before letting anyone take in an animal. You can tell they truly care for their little ones! Well after taking in this 8 week great puppy we realized her playful puppy side was constantly biting our 20 month old son who was great with her surprisingly with how young he is. We tried everything we could run get her to stop but nothing was working. We understand she is just a puppy but our son had several bad bites and it started to scare him of the puppy. Side note he was attacked by another dog at just 13 months old so with his fear now of the new puppy we knew we couldnt keep her because we didnt want to scare him for life of dogs. We have to think of our son first. So after just having her for a week we took her back and as soon as my husband asked if they do a refund Sunny went off on my husband when all he did was ask and she said no so he said wee would like to try again and train her with their classes and she said no we are keeping the dog she asked him to leave and he didnt so she called the cops. Apparently the is a common occurrence with her from what he was told. So we lost out $300 and a dog. When we only had the puppy 7 days and I understand their worry for the animal but what about the safety of a child. She will adopt the puppy or again and make another $300 she sure is making out good here huh!? Everything was great till she went crazy, couldnt even remember how long we had the puppy and even lied to the cops. I dont ever post reviews but honestly people should know be careful!

They take really good care of their animals. A nice clean facility with good staff. Their adoption process is also designed to ensure the animals find a good loving permenant home. Would definently recomend to people looking for a pet or somewhere to volunteer.

Animal Village is a true no kill Animal shelter. The care they give each animal is absolutely the best care I have ever seen .

The owner is a pathological liar. She likes to make up stories about animals that arent true all in an attempt to gain sympathy. She also treats her customers like criminals and she says that it is in the best interest of the animals but disrespecting the customers is not in the best interest of the animals either. Its a shame, these animals are all great but with someone like her running the show, those animals deserve so much better.

The staff is very caring and the animals are well taken care of.

Saw the story about rescued bull dogs on news (11/05/15) and my husband would Love to get a bull dog puppy as a surprise but after reading these reviews, Im very leery of driving 2 hours on a maybe tour or face to face.Very sad. Ive volunteered and fostered many many animals for the ASPCA shelter in TX.I was looking forward to a new fur baby.

The responses to the negative reviews are SO extremely passive/aggressive! I wouldnt go to this shelter merely because of the Im sorry, but... replies to some rather valid complaints. Id be afraid this is how people are treated when there is a concern that is not in the best interest of the facility or person in charge.Yes, animals around the World need to be adopted. The argument that because people are expressing their displeasure for the bad service they received will directly effect the livelihood of the animals there is downright cruel!Some of your previously potential customers are genuinely unhappy because of something that occurred due to a Human working at your facility, or the actions/inactions thereof.Guilt via the, Sorry, but... response is not good business practice, esp not in essay form, then shifting the blame onto customers. Example: Andrew GILLESPIE, an elderly gentleman and his wife complained about the extensive, and to them, intrusive application process. Your response? A very, very long essay regarding... I dont even know, it was so long I got bored! These are elderly people. You cant respond like that to them. Quick, apologetic and concise. Thats all it wouldve took. Everyone else can read your extensive application process on your site via a link.One more Example: by darlyng lara -My wife was looking for a service dog here... a rude guy with a pony tail opened up and gave her an attitude for just asking questions. A QUESTION... Your response? Our hours and instructions are posted- both on the 4 ft by 3 ft sign on the front door, and on the window next to the door.. What?! Service Animal! Youre speaking to a couple with whom has a disability as if they are children, or worse, stupid! Whomever answered the door is at fault, not their overlooking your wonderfully posted signage. This is not the kind of response someone with any marketing/PR skills would utter.Its not the customers fault in any of the negative responses Ive read, even if you think it is. Your business/employee did something wrong, OR someone/thing needs to be doing something better. Blaming the customer is no way to maintain a professional business environment.I gave 3 stars for the Animals.-BR

This place needs to be shut down.. very poor conditions .. I feel very sorry for the animals at this facility.. they say it’s non for profit but even if you make donations you can never seem to see where the money is going as the conditions just keep decreasing.. something needs to be done about this.. I have already reported this to the state anyone eles that has been here in the past month and has seen the conditions these animals are living in should do the same.

Wonderful dogs just loving their life. Beautiful layout and is a great place to board while your away.

Horrible and unethical. Caught the staff lying on several occasions. Dogs are rescued for their ability to bring in money, not because of their situation.

I like to sleep they really care for the animals and everybody that works there they have a True Heart in companionship for the animals

Great 👌😊 place

This place is wonderfully serious about doing what is best for their animals. We proudly adopted a beautiful dog from them.

They really work very hard to ensure that both pet and human are a good match and that they go to a good home

Horrible management, disgusting care of animals the building is beyond nasty...Rats...Mice....more Rats trapping everyday and throwing away wouldnt trust this place with a worm never the less a dog or cat its sad.

These guys are rescuing and finding loving homes for animals in need. We adopted our pup from them 5+ years ago and theyre a pleasure to work with.

The only reason why I gave two stars is because they actually take care of the facility. Ive got some great advice for you though, dont tell people that a dog responds to a certain name and then call them later thinking they knew the previous scumbags because they called the dog the name you gave them. On top of that not allowing those people back to your business due to your own incompetence. Thats no way to treat a person. And no, this isnt slander this is the truth.

So I can only post on the limited experience I have had with animal village nm as I unfortunately never ended up visiting their facility. First of all their adoption process involves the use of online applications and a $25 application fee BEFORE you are able to visit the animals. This part of the process is a bit tedious as you are required to get vet recommendations, attach paystub‘s, show proof of homeownership, as well as provide references all without even seeing the pet in person. I understand that they are a very small facility with a small staff however I have visited other animal rescue leagues in El Paso that are capable of providing compassion and help to these animals while still being realistic with the adoption process. I did have an issue with distemper at the Humane Society of El Paso which is why I had chosen this animal rescue league due to the extensive measures they take to ensure the health of the animals. However I do feel they were way too far on the other end of the spectrum. I had called to see if I could schedule a visit to see their available puppies and whoever answered the phone was very passive aggressive, rude, and would just speak over me repeatidly stating I obviously didn’t read the website because I had to apply before seeing the animals and would not allow me to explain myself. These unfortunately are shelter animals and not many are willing to go the adoption route so some compassion to those trying to adopt would really be helpful. When looking over other online reviews there are very passive aggressive comments relayed by the owner which in itself is very unprofessional and seems to provide a disservice to only the animals, as it seems they are not taking any accountability for themselves but instead blaiming those willing to adopt. There is no excuse for being rude to those trying to finding a new member of their family. I decided to adopt elsewhere and only posted this comment in the hopes that the owners will address these issues at hand.*** Hi Sunny no that was not me, my husband and I do not live on base and we do not have any children only a golden retriever. I had called September 16th and when looking over my call log the call had lasted only one minute before I was hung up on. This again highlights that I am not the only one that has had this issue.

I met the most loving, beautiful, well behaved, cheerful girl in the world at AVNM. Not a day goes by she doesnt show me a new expression, or funny response. She is 100% perfect. I cant imagine life without her. Being appreciative I have become a regular monthly donor and also donated extra these past two months due to their need for rez dog rescues. In addition Ive volunteered along with a friend, driving from Las Cruces to help as well as transporting dogs from the Vet in El Paso back to AVNM. Point being I can speak to the facility, the staff and the animals. Any complaints in my opinion based on dozens of hours of interaction, conversation, and first hand experiences stems from misunderstanding or ignorance. The task of rescuing, sheltering, providing medical care, walking, feeding etc., etc., is simply monumental. In fact it is daunting. I wish I had more time and money for this organization. They deserve it.

Well I volunteer there and they make sure that every dog gets walked and every cat loved on and groomed >:(

My daughter started a job there and her 2nd day her boyfriend had accidentally took her car and so she called in and they stated WE DONT NEED YOU ANYMORE AND HUNG UP ON HER .......Not the way to teach someone that there are good people out there.........SO SAD!!!!!!!! If this is the way they treat a teenager just starting then how good do they take care of there animals, just saying!!!!

There is nobody more dedicated to helping animals as the people at Animal Village NM

Not allowed to see the animals unless you are absolutely, 100% positive that you want to adopt one. Only exception is the tours on Saturday and Sunday at 12pm.

Great place wonderful people and cute pets to adopt

It is my opinion that something is wrong with sunny. Be careful. High turn over in empoyees.

Somebodys got to look out for them dogs and cats

I recently adopted a precious, furry bundle of joy from this amazing organization, and it was a great experience!! I am really impressed with their thorough adoption process, and the time taken by Sunny, Shelly, and the rest of the staff to make sure that good matches are made! I dont think people realize how traumatic it is for fur-babies to be returned to the shelter, or passed around to multiple homes when people decide that it just isnt working out. After email & phone communication, and a visit to the facility, I left with a new addition to my family feeling confident, and fully supported by AVNM. Sunny even sent us off with a bag of elk to supplement our journey into fresh feeding! This facility is cute, clean, well maintained, and run by extremely caring & knowledgeable individuals!I urge people to check out AVNM for themselves before making a judgment based on negative reviews. If I had relied on reviews alone, I wouldnt have my sweet Holly! It is my personal opinion that the majority of dissatisfaction Ive read about online is the result of a general misunderstanding of the mission and philosophies of AVNM. I think Sunny, and the staff at AVNM are absolutely WONDERFUL! It was very obvious to me how much love they have for the lives they save! I highly, and enthusiastically recommend AVNM!

This place is a scam, do not adopt they will take your animal away, and get ready to take over the medical bills

I was looking forward to paying Animal village a visit, but the power of reviews has changed my mind. Sorry dogs, :(

This place is a life saver, I couldnt feed my pitbull this month and they gave me enough food to get him through the month, wonderful people.

Great animals. Horrible service.

This rescue needs a negative star! All they are is a Retail Rescue!

Dont bother making trip out here unless you make an appointment witch is stupid

Great dogs

Stopped for a yard sale.

NOPE!

Get animals elsewhere

Unethical