This place has been great to work with Raven makes me feel like a real person...she is great at her job but more importantly at the customer service aspect. I walk thru the door and she addresses me by name and has always been nothing but calm cool and collective when my children have been with me. Thanks for the great service and the wonderful employee!!

Each time I come into this location I am always greeted with a friendly smile. If there is someone else the rep is working with, I am always acknowledged as entering the store. Service is not only friendly but quick. I’ve used many of the services over the years and whether I’m in person or on the phone, I’m completely satisfied!

I went into your Alabaster, AL location this morning to cash a personal check. The check came back declined because the account could not be located. I understand because USAA is not located in Alabama. There is no brick and mortar building here. The employee then goes on to tell me that easy money may be able to help me because you all use different systems. However, when I get there, one of the Easy Money employees told me that your employee called them and told them not to do business with me because I had just left her location. I am irate because she made me look like a complete idiot and a complete fool and like I was trying to commit criminal activity. This is so unethical it’s unreal. And it was also embarrassing. I have no idea why she would refer me to another location and turn around and do something like that. Do you allow your employees to call other businesses and tell them to refuse service to someone? Especially when she doesn’t know anything about me. I have never been a criminal and I won’t tolerate being treated like one. This doesn’t even deserve one star

6 yrs ago my name was fraudulently used for a cash advance for $300. Now I have to pay for something that wasnt mine or face jail time. I was just informed 2 hours ago of this advance but it happened 6 years ago

Awesome place. Even though I couldnt get a loan today, Raven was so helpful with letting me know what I needed. Great employee!!!

The girls in there were both so nice. DeAndra was helpful and so professional.

These ladies are always nice. When I come in Im always greeted by name. And always get great customer service from Renetta and Raven whenever I come in.

Amazing team they are very helpful & friendly. I was in and out in no time!

These ladies are always professional and always give me sincere customer service. Highly recommend if you need a quick loan with good people.

Great customer service and they always go the max to help me with my documents. They could have sent me on my way but she did everything she could to help me and for that I appreciate it and the service I received.

Service was excellent. Renetta did her best to get me in and out

The girls in there were both so helpful. I left feeling like they really cared about me.

Great service! Every time I go in, the staff is every friendly and helpful.

Renetta and Raven are real friendly and take great care of me everytime I go

Renetta stay after hours to help me. Really appreciate it.

Everytime I go into this location they always make me feel welcome. And they always listen to my stories.

Renetta is awesome. Everything is quick and easy

Raven & Renetta are so AWESOME!!!!!! They were so helpful and made it a very easy experience!!!! They are always so friendly and are always smiling!! Love them!!!

Very helpful and friendly. Always nice.

Extremely friendly, very professional, very knowledgeable, and personable. Thank you!

Enjoy everything.Happy New Year 😘❤️

Renetta gave amazing service!!!

Very excited and helpful staff

Awesome people that work here

Great service!! Always helpful!!!!