My phone lost a battle with the reclining mechanism of my couch. I was distraught as it was only 8 months old. I searched the internet and found tons of positive reviews for CPR and decided it would be my best choice. I got amazing service. I was in and out in 45 minutes. The repair looks fantastic and it was definitely affordable, beats the cost of a new phone!. I wasn’t sure if my phone could be saved. Great service, great price, great warranty and extremely friendly staff. I would definitely go here again!!

We took my husbands cell phone here to have his screen replaced. It was going to cost over $400 but that’s on us because we didn’t cover it with Verizon and it was cheaper than replacing it. My husband dropped it off and planned to pick it up the next day. Upon picking it up, he could turn it on and the phone screen was all his apps etc however the phone would no longer read the SIM card. Therefore, no messages, phone calls, data… no functioning phone. He took it back in and they said they’d reach out to IT to address the issue but if it was their fault they “owed him a phone”. Two days later we call in and they claimed that none of their solutions worked to fix it, they reached out to Verizon and it was actually a “software issue” they had been having with this phone. They provided two options, a refund or store credit towards a “like new” phone in which we’d then have to pay the difference which was over $300. When I questioned how this was fair I was told “this is all we can do because it’s not our fault”. So now we had an even more broken phone and needed to buy a new one with no support from this business at all because they can’t take accountability or responsibility in a situation they clearly had a hand in. We chose the refund and we would address it and try to fix it with Verizon. The refund excluded the labor costs of $80 but when we picked it up, they literally put his broken screen BACK ON! We turn it on and now there is a black spot in the screen that isn’t functioning which wasn’t there prior. (So glad you got the screen back to make an extra buck) We take it to Verizon, they access the SIM card and declared no software issue basically calling bull on their claims. They attempted to put it back in and met a lot of resistance in the SIM track. Upon further investigation they said that the entire track was bent and misshaped which is NOT a software issue and a direct result of how they handled it. Once they got it back in, the exterior lining of where the SIM card should sit didn’t even line up. We were beyond livid. We essentially paid $80 for them to damage his phone screen further and make it unusable forcing us to buy out that phone contract to get him another…. Terrible customer service and treatment all around. We can play “your word against mine” all day long but the reality is we left there having to spend $100s more and a second party observer - Verizon a reliable source - validated that this was NOT a software issue and showed us the internal damage. Their word is not backed by accountability, be prepared for them to wash their hands of any responsibility if an error is made.

Staff was knowledgeable, professional and friendly. The CPR website to get an estimate on cost of repair was very user friendly and accurate. Ended up being much cheaper to get my device fixed at CPR. It was not a deal breaker for me but I did have to wait a week to get the part needed to fix my device. I was able to keep my device though and was called right when I was told the part would be in. Dropped my device off at CPR and service was completed quickly. I had my device back in just a few hours and it looks brand new.

Replace the back glass on my S20 ultra. I did lots of pricing comparisons around Cleveland and his price was right with everybody elses. However this is a locally owned business and Scott the owner works the front counter. Hes very friendly and genuinely cares about his clients and tries to find a way to get them the best deal possible. I would highly recommend this shop over any other.

Fast, excellent & professional service. Scott definitely knows his business. I highly recommend CPR for concerns with your device. He is the real-deal!

I had an excellent experience at CPR Cell Phone Repair! Scott was able to get my phone working almost immediately, and he was very pleasant and professional. I will definitely return the next time I need help.

Needed a small fix. The guy who took my phone and fixed it was extremely nice and welcoming. I would definitely come again if I had a problem with my device. Highly recommend.

I went there today to see bout my ps4 getting repaired and although the ps4 is too damaged to be fixed he was still cool to check it out and told me everything that was wrong with it and told me it aint really worth it to fix so i thank him for that! he also refunded my money since i couldnt get it fixed so i thank him for that too! he is super cool! would go back again!

Scott was very helpful and knowledgeable about my sons gaming devices. I would patronize this business again!

On time ,delivered on everything they promise ,any phone problems they have you handled

My 4.5 year old Samsung mobile device experienced a screen fracture, rendering it useless, as I could no longer visually access the screen. However, the device was still functional(received texts and calls). I searched for repair options and decided to use CPR Akron-Fairlawn b/c they repaired a wide range of products, the owner(Scott Madison) had many excellent reviews AND Scott responded to ALL reviews. I was particularly impressed that he defended his business in any of the nasty reviews, citing specific reasons / circumstances about the transaction.Scott did a great job on my device repair - it was finished in a reasonable amount of time(parts needed to be ordered), he provided an honest projection of completion on my only update inquiry and he answered all my questions about the repair when I picked up the repaired device.....looks and operates like new! THANKS, Scott and CPR Cell Phone Repair!!!

I will recommend CPR, to all of my friends and family. Excellent job!!

Made an account after being helped this morning! Fixed my phone is less than an hour AMAZING service. Scott helps allot and feels very unbiased and personable. Would recommend to everyone and its worth coming to for al my repair needs! My phone looks brand new

Scott did such a great job on my iPad. Very responsive and quick to get it done! Fair and upfront pricing. Highly recommend to anyone needing cell phone or tablet repairs. Will be using them in the future!

Needed to get my charging port replaced on my S9. Part was ordered in a day and repaired in an hour. Much cheaper than buying a new phone and works great now!

Scott gets it done. You are appreciated, sir.

Scott is AMAZING!!! So my headphone ending piece got jammed in my laptop and Scott managed to pull it out. He is a life saver. I highly recommend this store if you have anything broken from phones,laptops,tablets, or gaming consoles

Great service took my iPad there to get the screen replaced took it in at 11 and by 2 it was done and ready to pick up would recommend to anyone that needs a screen replaced

Went in on a Thursday to get my iPhone screen fixed, apparently they didn’t have an iPhone screen part which was understandable. In order for them to order the part I had to purchase the fix on that day which is also understandable. After that fact I came in on Wednesday looking to get my phone fixed already have paid for it, yet when I was dropping it off, the same clerk said so it’ll take about 2-3 days for it to be shipped in. I stated I already paid for it and he went to recheck the receipt and gave me, what I believe to be an excuse of; “yeah so Fed Ex is late which is probably because of the weather it’ll be in, in about 2 days” I have the receipt and believe they just forgot to place the order l, which to me is a highly disrespectful and unpleasant foresight on the store. If you’ve read this far... if they say they don’t have a part go somewhere else!Response to Owner: When the clerk said “it’ll be here on Wednesday” I respond with I have work so “the only time slot available this week will be 2:30-4:30, that ok” he responds with a yes. The next available date will be Monday on a work phone I use daily. You should know time is money and that was a big waste.

Charged 80 bucks to put a back on my phone using my parts, the job is a 30 bucks max, total ripoff. Last year they did alot more internal work on my phone and it didnt cost as nearly as much as this. Disappointed

Fast, friendly, and knowledgeable. A rare combination these days. Do yourself a favor and go here before messing with the big guys out there.

Great job at a good price. Done in a timely fashion. Thank you

Scott gave prompt, courteous service and was very knowledgable. Gave me all the facts and showed me on my device what I needed to know now and in the future. And always answer the phone unlike the Strongsville store that never answers their phone.

Scott is a ROCK STAR!!!!He saved our PS4! We have 13 years of Minecraft builds and purchased games we thought were LOST forever but Scott repairs our PS4 and we are BACK to gaming life!Highly recommended!Fast courteous professional service!10/10💪🏻🤩💪🏻

Always friendly, always fast, and always a professional job. Need a new screen? They can fix it. Battery no longer holding a good charge? They can replace it. Heck, they even took care of my phones camera when the hardware failed. They are the first place I think of every time.

Called over the phone and helped me out a ton. Never felt rushed off even though I had tons of questions. Came in and had my repair done same day, great place

Great service and very reasonable , very helpful for those of us who dont know much .

Quick easy and very reasonable with price. Definetly would recommend to anyone.

Did a really good job, got my iPad back sooner than expected. I’m happy!!

I was charged $83 to be told there was water damage to my PS4, I took it to another shop and had it repaired for $100 and they never mentioned water damage , the associate had my system for under two hours and when returning my possessions to me, he forgot one of the screws. I will never take my business here again, nor would I recommend CPR to anyone else

Great service and very helpful to problem out of his knowledge. Highly recommend this place!

Fast service. Was able to fix my phone in 30 minutes. They were professional and nice!

Close easy parking. Clean. Friendly, efficient, quick, professional service. Reasonable prices.

Scott was very nice and he knows what he is doing and I think their prices are fair! I will go back

Replaced my disc drive in my xbox one.

Their website clearly stated that they will repair a 2DS, even pointing me to the this store, and that walk-ins were welcome.When I entered the store, the employee told me they couldnt fix it, and that I should just buy a new one.I bought a replacement screen myself from Amazon and did it myself, probably cheaper than they wouldve done anyway 🤷‍♀️

Customer service was phenomenal. After dropping off my iPhone 8 Plus, the owner of the store called me after initial diagnosis and told me there could be a motherboard issue but was willing to try to still repair my issue after explaining the risks. After a week of troubleshooting, my phone was still not able to get repaired. He even sought a second opinion from a second CPR store on a day he was closed. That store concurred that it was a motherboard issue. When I went to pick up my phone, he offered a full refund as he was unable to repair my phone, even after telling him I felt bad to take a full refund as he spend all those hours troubleshooting. We ended up deciding a credit towards a refurbished phone was best and he got me a great deal. Picked up my refurbished phone today and it’s like having a brand new iPhone 8 Plus. Scott definitely knows how to provide great customer service. Even though he was unable to get my issue fixed, I walked out of there a satisfied customer with my refurbished phone.

Excellent customer service and very professional!

Fast and good quality service. They were the only repair place on summit county that was able to fix my phone the same day. Though a bit pricy, you do get what youre payed for.

Fixed my Xbox HDMI port. Works great

I came in with a cracked screen and my phone was fixed an hour and a half later. My phone was being sensitive so I came back the next day and it was fixed for free in only 45 minutes. The worker also replaced my screen protector for free as well. I can’t remember his name but he was very helpful and very respectful. I definitely will come back again if I need a repair!

I am not sure how do I rate this service but absolutely not worth charging me $85.I took my Xbox with no power, they said labor cost $80 for opening, checking and fixing . I said ok and paid. At the beginning itself before even touch they found power cable was faulty , that would have taken 1 min to check and they still charged me $85.00.I’m not saying their service is bad or anything but the way charged without any service was really upset me.I’m not able to reply to your response directly, by the way, you never said to check the power card. You asked whether I checked the power card then I told there is a light coming on the power card then you said “ok” . So where is the question of telling several times.If you are caring customers then you could have just checked the power in front of me which might have taken 30sec or less.

Very expencive, $129 to fix broken phone screen. i think they believe they are the only place that can fix them. Got mine repaired for less then $10 dollars.Good luck guys.

Service was very quick and communication was prompt and professional.

Very quick service at a great price.

Scott provided great service. Very fast and very professional.

Very helpful and friendly. He did a great job. Four stars because it took 6 hours

Of course Im going in there mad that I broke my screen. I didnt like what all they had to tell me. But at the end of the day I broke my phone not them. They gave me great customer service, the owner of the location gave me great information to the point I paid to have them fix another phone that I was never gonna do anything with so I have a spare. I didnt catch the owners name but he is a small business own that we need in the country. He gave me a permanent solution for my issues. Does business with a smile and very perfessional. I highly recommend this location in Fairlawn. Not sure of other locations but if they are half as helpful its a great company.

I didnt realize that I arrived just at closing time, but the very polite associate took his time helping me and made sure my phone was repaired correctly.

Very nice, wonderful staff willing to help you out. Most definitely worth the drive! The best place to get your cracked screen fixed! 💯

Fixed my HDMI port on my Xbox one thanks

Went into store for a screen protector for my sons phone as well as mine. Was greeted by owner and walked through different options available for our phones. Felt confident in our purchase and will definitely recommend. Very professional atmosphere.

This may be the worst customer service retail establishment I have ever dealt with.I read online that walk-ins were welcome. Walk-in for what? CPR does not stock repair parts. They have to order parts for a phone as popular as the Galaxy S10+. No problem, go ahead and order, I will be back when the part comes in. NO! That is not how it works. I had to pay for the repair service up front, not just for the part, but for the whole repair. This something I am never eager to do. You never know the results of the service. What if they break your phone while fixing it? Too bad, you already paid.A week later I get a phone call letting me know that my prepaid repair part is in. I showed up the very next day, only to find that CPR ordered the wrong part. No problem, order the right part. I said.I was promised they would expedite the correct part and I would have my phone fixed in two days. Another week goes by, and I get a phone call letting me know the correct part has arrived.I decided I would verify the correct part was in CPRs possession, before I made the trip over to their store. I was then told I was eighth in line for repair and my phone could not be repaired for two days. WHAT!? ARE YOU KIDDING ME?This place took my money, ordered the wrong part, lied about expediting the replacement, and then puts me to the end of the line of repair orders.This is where it gets good. After waiting two weeks for a repair, I said that I was not pleased, and wanted my money back. The guy on the other end of the phone was quick to let me know, they dont give refunds. HMMM, what if after waiting two weeks for a repair, they screwed my phone up? Tough luck, I paid up front.AVOID THIS PLACE LIKE THE PLAGUE!I am open to discuss the owner rebuttal, and I would love to be able to post a happy ending.2 Months and still no resolution.CPR has informed the credit card company that they would issue a credit to my credit card account for the amount I paid minus a hefty restocking fee of 35%. After 2 months in the waiting CPR has not issued my credit. Worse yet the manager or owner will not return my calls. Once again this is the worst retail experience I have ever had in my entire life. Please proceed with caution when dealing with CPR.

Friendly and helpful. However tried to get a positive review from me before they did anything. So basically buying a good review for $10 off service. Phone fixed and looking good. I would’ve given 5 stars but because of fake good reviews before service is done seemed shady and dishonest. But the kicker was no phone call to let me know the phone was ready for pickup!!

I cracked the glass on my old Samsung Galaxy J3 phone. I looked on UTube and multiple people said it was easy to replace the glass and I could save a lot of money. So I bought the replacement glass on line along with the 7 piece tool kit and my husband and I watched a few videos ..easy peasy, right???...WRONG!! There is no way that glass was going to come off. In fact my husband ruined the LCD screen as the layers of the phone peeled apart.. I looked locally and luckily found CPR Repair. Josh said he would order the parts and the phone would be ready an hour after he got the parts and it was. Got it back in 3 days. Both Josh and Scott the owner, were very knowledgable, polite and helpful. Keep up the great work guys. Thanks so much!!

Went in for a simple screen protector for my phone. Treated me as if my problem was important and me too.I will definitely return for problems if needed and will definitelyrecommend this business to others.

Scot was Great! I called last Friday April 24th for a cracked screen repair. He had to order the new screen and had it at the shop by Monday morning. My phone was fixed by 1pm that same day!! It cost a little more than I expected it to, but was worth it not to have to buy a new phone! I highly recommend CPR!!!

Brandon and Sam were absolutely amazing! Brandon was able to fix my phone after I was told by several other places that nothing could be done due to water damage. Sam was able to help me get all of my photos that were not backed up for three years into iCloud that I had no idea how to do. Without them both, I would have lost all of visual memories from that time period. I HIGHLY recommend CPR in Fairlawn!!!

We brought a damaged iphone in to be repaired. Scott immediately knew what the problem was just by looking at the display. The LCD was damaged when my daughter took the phone into the pool. He had the phone fixed in less than 3 hours and its almost perfect. The cost was half as much as purchasing a new phone. Were very happy with CPRs service.

Stopped here after getting Chinese. Amazing customer service would recommend to everyone

One phone three repair tries and then On third they blame me and keep my 300. Thieves. The employee also tells me one week he had to get approval from manager, the next week when he was blaming me after they had the phone for 3 days - was that he was only employee and owner. Liars. Go here for thieves and liars.

Getting my battery replaced was very painless! Took less than 30 minutes n I was brand new!

I came in and told them what was wrong with my phone. He ordered the part for it. I dropped my phone off on the following day the part had arrived, he fixed it and it has been working great ever since. Will definitely go back there if I have more issues with my phone.

Love this place! I dropped my phone and not only cracked the screen, but I broke the LED on the inside and it was leaking LED. Had a HUGE blob on my screen for a couple weeks, could barely see anything. Took my phone in and the guy (didn’t catch his name) was extremely nice and had my phone done in an hour! And I was so happy!! My phone looks brand new and I’m very happy with my experience. Would definitely return and recommend!

The guy that runs the place is very nice and helpful. He saved me a few hundred and got me a Refurbished phone that seems like brand new. Thank you!

Replaced glass for my daughters phone. Fast, efficient, good value. Would recommend, Thx.

Could not work on Apple phones

Great service and quick repair . I just wish it didnt cost so much but thats what I get for dropping my brand new Samsung phone without a case

Scott did a great job on my ipad screen repair. He answered all my questions, was available when I called and was able to complete the repair in an afternoon.

Scott was great! Received and fixed my cracked iPad Mini 2 the same day Very professional and courteous.

I was very pleased that they were able to fix my phone; I didnt lose anything which was my goal. Had I gone with what my carrier suggested, which was getting a new phone, only somethings could have been transferred I would have lost some things that were important to me.All the guys there are really friendly and helpful, I will go back to them again! They are a trustworthy staff!

I was honestly scared going in that the price would be increased based upon the screen damage. Seth gave me a quote over the phone and stuck to it. His professionalism and customer service was out of this world and much appreciated!!

Overall, very professional, really nice, quick and easy. I definitely recommend CPR!

Good fast s9 fix right

Initially gave them a five star review. They quickly repaired my cracked phone screen. It quit working the next day (and I hadnt dropped it) so they repaired it again for free. Unfortunately, that screen never quite worked right. It was not sensitive to touch. The screen has now gone out entirely approximately one month later. Take your phone somewhere else!

I just called in to set up an appointment to try and have my phone repaired and to get an idea of what it will cost me and I was put on hold for over 20 mins. I thought maybe they just forgot about me being on the other line and tried to call again and was put on hold once again for an extended period of time. And now they close in 3 mins. I wont never leave one of my potential customers on line like that. Very unprofessional. As far as the quality of work they do i will never know.

It was the best! Had a cracked Zagg screen protector. They replaced it in under 10 minutes and out the door. Great customer service. 😉

I love this place!! If you have a phone and it’s cracked badly I recommend this place!! My iPhone was done in 45 minutes very fast!! Thank you for fixing my phone.

Took my device up there was told they were going to fix it by 4 that same day or it would be ready the next morning $86 one time fee. 8 Days Later my device still does not work and they still charged me $86 Im not a tech guy but I do know right is right and wrong is wrong.

I needed a screen protector replacement (Zagg Warranty) and the cost to have CPR install the shield versus ordering the replacement online was only 3$. No brainier on that one.Service was extremely fast and they were very friendly. They have a large selection of accessories as well as repair service for phones and tablets. Definitely recommend them.

They couldnt do what i needed done but were friendly.Needed a software reflash on an international device they cant do that

Professional prompt service

I set up an appointment, showed up told them what was going on and they fixed my issue within 10 mins. would recommend seeing these guys with any cell phone issues.

My PS4 needed repair. Game Stop told me that for $150, I could exchange a broken PS4 for a rebuilt PS4. I brought the PS4 to CPR. I explained that I had already reinstalled the operating system four times, twice from a USB drive and twice directly from an internet download. I explained that each time I had rebuilt the database. This had not fixed the issue. My first CPR visit cost me $85. I did not hear anything for a few days so I called. CPR claimed that they had been unable to reach me by phone. This is odd since I do not have a CPR call on my mobile phone and my phone number was clearly written on a paper attached to my PS4. CPR told me that PCR had been unable to fix the issue by reinstalling the operating system and rebuilding the database. In other words CPR tried the same thing I had tried and PCR had the same results that I had. CPR recommended a new hard drive but it was not in-stock so it would take 4-5 days to get and install. The new drive cost me a $75. Bottom line, CPR cost me $10 more than Game Stop and Game Stop would have done an in-store exchange while CPR took nine days.

Scott was very helpful and very patient troubleshooting a daunting GPS problem. When we couldnt fix that he made switching over to an upgraded phone a breeze. I will definitely use his services again.

Glass Screen Protection on 1 iPad Pro and 2 iPhone 8 Pluss in about 30 minutes. (Including 15 minutes of pleasant conversation.Very Fast and Very Pleasant employee! Were very satisfied.

The staff were friendly. They identified the problem and fixed it in 2 days!They replaced my cell phone screen and the phone works great!

Useless. Charged me $80 and did nothing (phone frozen on startup screen)_. Also , not respectful of my time. I asked the tech if it would take a full hour & he said yes. Saw him coming back with food at :45 past the hour--Im sure he didnt spend even a half hour with it. They also sent me an email for feedback, but when I click on the rating stars, I get page not found. Save yourself some money and check youtube for a fix.

These are great people who take care of your pets like they are their own. I never have to worry about my dog and can relax and enjoy my vacation when I use All Paws.

Received a web quote for iPad Mini repair $89. Arrived at shop later that day, informed repair would be $179. Abrupt and rude clerk. Owner please contact me, left message at store. I find it hard to believe you wouldn’t honor your own quote.

Throughout SUMMIT COUNTY, OHIO, the two locations are Stow and Bath Township. No such town/city/village/township named Montrose in Summit County. Do not be confused by people telling YOU otherwise.

The employees are very helpful and kind. They were also very fast as they fixed my shattered phone screen in only an hour. The prices are also much better than most places too. My one complaint is that the colors were not as vivid with my new phone screen. This is because the new screen is not as good quality as the original. If you want that type of quality, you will have to spend more money at the Apple Store. So, for what it cost, I am satisfied.

I had a terrific experience with the Fairlawn store after being referred over by the Strongsville store earlier in the day. Store manager Austin is clearly an expert, and while my particular issue was not reparable, he did help me with a creative workaround that saved the day and will help me get by in a pinch. I suspect that most negative reviews of this company are from individuals whose items were beyond repair in the first place and that their reviews reflect the final product rather than the top notch services and efforts of the employees. Shop here with confidence.

The technicians were friendly and helpful. Even though the repair to my phone took a bit longer than expected, the staff worked with me until all the problems were resolved. Most of the delay was not the fault of CPR Phone Repair.

Quoted the price before the repair, no surprises. Knowledgable staff. I would recommend them to be the first call you make when in need of a cell repair.

Scott was extremely helpful! Such an amazing man! Very friendly will recommend going here!

Very good Job my Daughter is happy her phone is fixed the right and proper Professional way!!!👍

Horrible experience took over two months to get my tablet fixed just a charging port swap 5$ part. Horrible customer service not accountable for there mistakes completely unorganized no one knows what is going on. Not to mention after all that still had to pay full price for labor and parts no sorry for inconvenient of having to call over 10-15 times and explaining the situation over and over again and hoping my tablet wasnt lost very unprofessional company. Tempted to report to better business bureau. And just started reading the reviews on here never ever right reviews unless it was awesome place to go but anyways they dont even respond to complaints even if they are ridiculous it is still professional to respond not just to the good reviews lol. Like I said unprofessional company! Place is a joke. Take a customer service class or even a courtesy class.

We took two iphones for screen replacements on February 26 between the hours of 10am-1:30pm. The gentleman that assisted and fixed our phones was very knowledgeable, courteous and showed excellent customer service. We would highly recommend CPR Cell Phone Repair in Fairlawn Ohio...Thank you again!

Great experience. Fast, professional and informative.Highly recommend this location