Please pay attention to a GREAT company in the VOIP Provider space. The company name is First Communications Technology Solutions. Only a customer since December 2019 and could not have selected a better provider for my business telecom services. The ENTIRE staff from Sales to Training to Technical Support have been beyond outstanding! If you are a small time owner or a large Fortune 100 company looking for telecom solutions, DO NOT hesitate to reach out it would be my pleasure to share further positive insights about this gem of a company. email [email protected] Thanks

First Communications has been an important and reliable partner for us.As a growing company, weve gone through many changes. First Communications and their staff have been a part of that change nearly every step of the way, enabling us to meet and exceed deadlines, enhance network performance and keep our network safe across our multiple locations.Everyone is helpful, from our account rep to the NOC. They go above and beyond and do their best to never disappoint.Highly recommend.

Signed up with First Communications for our business, and theres been nothing but disappointment, from start to finish. Horrific communications skills (still waiting to hear back from a senior level manager to voice my concerns -- no response or feedback). Terrible homework setting up VOIP. They should know why, to First Comm people that reads these reviews, just look up my name and account. Can I post 0 stars?

We had difficult situation with our calls being cut off for a couple of weeks. We contacted our internet provider and they replaced our modem and this that and the other. The problem continued so I called First comm to get involved. They told us of a know problem with our internet provider and to have them disabled SIP ALG on the modems and are not blocking traffic over port 5060. This was a sure fix to our problem. Things are running well! I appreciated the fast contact and solutions First Comm gave us, without phones are business is dead in the water. Paul

First Communications always provides great service. Recently we had to call in after hours for help on setting up one our new circuts with them. Betsy answered the call and was not only able to assist us quickly, but she was very friendly and informative! She made our experinece easy and also helped with another question while we were on the phone.

WORST COMPANY!! If you switch to this provider you will have nothing but problems and you will regret it. They are very helpful when trying to sell their product but the moment you have their phones/services you will get nothing but problems. We are a law firm and our phones have not been the same since switching. Every week its a new problem. Our fax wont work or the phones arent working. When you contact the people who were helpful when getting our business, they are no longer helpful. Instead they tell you to contact someone else for the problem you are experiencing. When you talk to a tech they ask you the same questions over and over about their own system. I am very sorry we switched to them to save money. We previously had 8x8 Phones and never had a problem. Im sorry we switched to save money. Do yourself a favor and dont do business with this company. I wouldnt give them even 1 star for this post but I cannot submit this post without giving them a star.

DO NOT USE THIS COMPANY!!! THESE USE EVERY METHOD IN THE BOOK WHEN YOU ARE GETTING READY TO SWITCH AWAY FROM THEM. RECEIVED A $12,000 EARLY EXIT BILL AFTER DOING BUSINESS WITH THEM FOR OVER 9 YEARS. THEY STARTED BLOCKING MY PHONE LINES A WEEK BEFORE THE SWITCH AND DROPPED OUR INTERNET SPEED TO THAT OF A DIAL UP. WHY WE STAYED SO LONG IS BEYOND ME. DO NOT GO HERE!!!!!

First Communications has been a great. They provide broadband internet and phone services for TGC Engineering. No complains with our internet or phone service, both have been reliable and fast. Their customer service has always been great also.

I am a small business owner and do not normally take the time to post negative reviews but I felt compelled to post this so that other small businesses do not have the same experience as I did with First Communications.After being a loyal customer for 4 years, our IT consultant recommended that we switch to another provider mainly because of the internet speed we needed to operate. We did so for both of our office locations. Our IT consultant, our telephone consultant, our new provider and First Communications consulted and went through the process of making the switch. Two months later, I received a disconnection notice bill from First Communications. When I called about this, I was told that their records showed that we were no longer a First Communication customer but because their service is billed in arrears, I still owed for one month of service. They also apologized that I did not get a bill for this and stated that they would send me one. I paid the bill and thought I was finished.About 2 months later, I received another disconnect notice. Again, I called. This time I was told that to disconnect, I have to write a letter 60 days in advance. When I asked why I was not told this when I called in January, they apologized but said that it is in their contract. I asked to speak to a manager who advised me that although he could not help me, he would bring this matter to the attention of his boss. Her response - send me an email with a bunch of highlighted language showing the contract terms and insisting that I make pay for 4 months of service that I never used. Although, we had a lengthy email exchange, she never addressed the fact that her employee told me that their records showed the account was closed and that all I had to do was pay for 1 month of service.It is my opinion that this is a deliberate tactic to collect additional fees from customers who switch providers. Prior to this time, I received my bills regularly. After I terminated, all I received were 2 disconnect notices, which allowed fees to accumulate. Prior to this time, I felt that I could rely on what the customer service agent tells me. Moral of this story - do not use this company and, if you do, make sure you talk to a manager any time you call and get whatever they tell you in writing!

The employees are very knowledgeable and helpful. The service is reliable and improved our productivity overall.

The support is great. Had an IT issue in my office that was a lil over my head and even though the problem was not on First Communications end the support tech was a great source of information in helping me figure out the problem.

Love it... great telecom services and Hosted Phones.

Good products for the offering and great customer support.

Data solutions for your business with a human touch

It doesnt let me choose anything lower than 1 star....Hmmmmm Google please fix this.