My mom has had homeowners insurance for awhile. The agent, Gale Kirkland, has not been nice or cooperative with my mom about the repairs needed done to her house. My mom has a contractor whos willing to do the repairs and such. The contractor contacted Gale Kirkland himself to make arrangements for the work to be done. And it seems as if Gale Kirkland would not work with him on a time line to get the repairs done at my moms house. Gale Kirkland is the problem here, its either her way or the highway. Gale Kirkland is canceling my moms homeowners insurance because of this. This upsets my mom so much. Now, my mom has to find a new homeowners insurance at a different company. Also, Gale Kirkland spoke to my mom extremely rude and unprofessional.

Grateful for all of the people who work there they all so sweet and they are Grate at there jobs

We had our Kubota tractor stolen off our property in August. Both the agent and adjuster were extremely helpful. Their settlement offer was more than we expected. Two days after the check was sent, the sheriff found our tractor (we had not cashed the check). Thief will be prosecuted. We will definitely continue to insure future equipment with Farm Bureau !

Good insurance, they have given me the best price for probably 20 years. Ive had one claim from hitting a deer. They were friendly and helpful, gave me the opportunity to get the repairs done at my choice of repair facility. Also have lots of membership discounts for a wide variety of stuff.

So I have been a customer of Farm bureau for years with Gale Kirkland as my most recent agent and first terrible experience. My husband and I were looking at auto quotes for our newly purchased vehicle. Ms. Kirkland sent me a quote of 600 dollars less than what the actual premium is they expected to be paid in 3 weeks. She is very rude and consistent about how busy she is and telling customers how she has to go back and forth to Wagener office, which is her paid job I do believe. When I contacted her about the difference in prices it took weeks for her to get back to me. Thanks to no help from her we are now switching insurance companies and starting over. Id like to save your time and tell you look other places for auto insurance. You will thank me in the end. Oh yea, they also charge a membership fee which I still have yet to benefit from. Good luck!

Good food great service

Its a little town down home place. Parents had them when I was a kid and left for whatever reason. Now Im proud to say Im back with them 😁

The worst customer service experience Ive ever had. The receptionist was very friendly but Gale Kirkland, the woman I talked to, about getting a quote for insurance was extremely rude and she talked to me in a condescending tone the entire time like I was some piece of trash. She didnt smile once and had a very terrible attitude. Its sad because she is the face of the company and because of her I will never step foot into another Farm Bureau insurance company again.If you are looking for an insurance company that cares about its customers DONT go to Farm Bureau go somewhere else.

The way my payment was setup

Could not offer me insurance