Hele Hele was fantastic, both times there were small issues (once our fault and once theirs) and both times they went out of their way to make sure that everything was corrected and running smoothly. Their customer service was really top notch! The first time the wrong date got booked. They did send an email confirmation, but I did not notice that they made it for the day before we arrived. However, when we called from baggage claim, the driver had already left with other passengers so the dispatcher dropped everything and came to get us herself. She was there in 15 minutes and was fantastic. I think most companies would have pointed out that they sent an email confirmation and we didnt notice the date was wrong, but Hele Hele was there within 15 minutes to pick us up in a private shuttle and everything went smoothly. Honestly I might not have even noticed if they hadnt told me about what happened! I am really appreciative of the customer service. The second time we were late to the shuttle leaving as it took a bit longer to wrangle the family then I thought it would. Most companies would have left us, but they were very patient, waiting for us, and were kind and understanding about wrangling a toddler. Honestly if I could give them more than a 5 star I would. Amazing company, amazing service, and fantastic people working for them.

We called as we were walking to baggage claim and were rudely told to call once we had our luggage, which I can understand. So, we did just that and spoke with dispatch who told us where to wait. 40 mins later and we’re still waiting. I call back and was told “I’ll send the driver right now”. We get picked up and wait a few mins to see if anyone else is ready for pick up. We start to head out and are told to stop and wait for people who had just gotten ready, then they said never-mind pick people up at another pick up location around the way where we waited another 5 minutes to then find out those people weren’t even at baggage claim yet. After that, dispatch said someone had called that was there when we got picked up initially and “watched the driver wait and then watched us drive away”. We then pull over and wait again to be told that group was still upstairs and not ready. The driver is then directed to go back around to grab the gal who watched us driveway. After over an hour after our initial phone call from when we had our luggage, we left…. With a 30 minute drive to the resort. AWFUL SERVICE! The only reason it gets a 1 star is that the driver was very kind and frustrated as well. We will not use this company ever again nor would we recommend!

If I could leave zero stars I would. I was traveling from Aulani to the Honolulu airport. The young man who drove refused to wear a mask and told me the COVID-19 pandemic wasnt real. He repeatedly told me that the pandemic was based on pseudoscience. He also spent the ENTIRE drive pestering my husband and I about our religion. We were even very vocal about being extra cautious of the pandemic and he basically just laughed at us. He badgered us about religion to such a point that both my husband and I honestly thought we were going to end up at a religious cult instead of the airport. This was THE WORST and scariest experience of my life.

We enjoyed our driver Wade. He was very kind and informative. Pick up and drop off went very smoothly. He pointed out interesting facts of Hawaii. We definitely would request for Wade again if we were to use the Hele Hele shuttle.Thank you Wade!

Exclusive shuttle service between Honolulu airport and the Aulani Disney Hotel.You can book online on there website or give them a call. They are contracted by Disney so the rates are set.

Took the Hele Hele Shuttle I’m this past month. I was a little worried as I’m used to the Magical Express offered in Florida.Note to guest if Aulani, you have to book your own transfers or get them included in your package.Either event, we had a great time with our service. Upon arrival we made our way to the baggage claim as advised. When our bags started to roll a greeter showed up to assist us to the shuttle. There is a lot of construction going on so this helped. Within 15 mins the shuttle rolled up and we all boarded on our way to Aulani.Cost was $24 person with our little one (2 and under) only $10. I requested a car seat which they provided and asked us to make sure it was secured properly to our liking. I’m guessing it was for liability reason but it’s nice that they do that.The driver was friendly, gave us some insight on Hawaii and also told us about the private tours they offer. I will keep that note for next time when planning as it was a good price.Thank you

I accidentally booked my shuttle for the day after I arrived. After a quick phonecall, Tava handled my little predicament with friendly ease. I was lucky that she was able to locate another driver with a pick up about 30 min after mine. Thank you so much for turming my mistake into a positive stress free experience.

On time and very nice driver