I received a voicemail from Ryan J. yesterday about an outstanding debt. I was not aware of owing anyone. I always pay my bills on time and have a very high credit score. I called him back and he said I owed a power bill from December of last year and the power company had turned it over to collections. He wanted payment right then and said that if I didnt pay that it would affect my credit score. I told him that I would contact the power company and that I dont give out my credit card number to just anyone. I told him that although his company seemed legitimate that there are a lot of scams out there. He obviously was offended by my statement. He became very irate and began yelling. I didnt put up with that and demanded that he respect my position. Thats when he hung up on me.As it turned out. When I called the power company I found out that I did owe $71.54 from December on a property that I sold last year. I had moved and havent received any correspondence what so ever. The power company could not provide me with at bill because they had already written it off and said I would have to request it from Sequoia. I called back and talked to a manager. I complained to her about Ryan and I paid the bill. They said that they would send me a copy of the bill within two weeks. The property had been vacant for several months. It is hard to believe that the bill would be that high compared to the previous month that was $5.33. I will take further action if this is an error.

I called in on an account that was not mine to begin with.very rude and unprofessional.I can understand that their job is to be aggressive to collect but lets not forget that we are human. Who ever training these employees needs to realize that you can get better result if you are just normal rather than insulting.

This place is a scam. Do not pay them any sort of money . Debt is settled and they continue to try and collect more money. If I could give them 0 stars I would .

Got a call from this junk company said I need to pay a ambulance bill from three years ago, I said my insurance paid and they said no insurance can cover the ambulance bill.called my insurance confirmed they covered and paid! I used use medical for my insurance! FRAUD COMPANY!!!!

Absolutely the worst professionalism I’ve ever encountered. Ian D is a complete and utter disgrace. He is extremely rude and vulgar. This company lies and uses Strong arm threatening tactics. Absolutely refuse to allow you to speak to a supervisor or manager and I quote “my supervisor is the owner, and he doesn’t have time for people like you.” “Just pay your bills.” If this company calls you immediately contact an attorney.

SCAM WARNING!Be careful if they call you. I got a call saying I owed $88.12 from my ENT and that it was due the same day. I have, not once, gotten a letter from them, though they claimed to have sent many. After trying to get me to provide my credit card information on the spot, I declined and asked for their online info. Immediately after hanging up, I called the doctors office that they claimed I owe, and they said A) They dont send to collections B) If they did, itd be another agency and C) I have a balance of $0.00.They also said the bill was originally $600 something, and my insurance paid $150, and that the hospital gave me like a $400 discount just for having insurance . . . pretty sure thats not how that works bud, but nice try.

Cold call to collect a fake debt, they have some personal information that they fish from media. DO NOT CALL BACK !

I have had to deal with Sequoia a few times and every single experience was terrible. All of the representatives are rude and the website is not very user friendly. There is no distinct portal for you to log in to and view your accurate balance due. The response time when it comes to written or email correspondence is unprofessional, especially considering that their interest racks up daily.

If I could give this company a ZERO I would. Ian Dodrill is the most unprofessional person I’ve ever had to talk to. He threatened, refused to let me talk to a supervisor, told us he’d have licenses revoked and suspended. Completely unprofessional! Horrible, horrible person! Special places in hell for people who wreak havoc and find joy in it.

If I could give them NO stars, I would. Ive never given a poor review on Google, but I guess theres a first time for everything. Sequoia is debt collection agency and I owed them $202, which was paid in full back in January of 2020. They said it was never paid, so I went back to my bank statements for January, found the payment to them and submitted proof. This was 2 months ago. No one has called me back, no answers to my calls and it hasnt been removed from my credit.

I cannot describe how unprofessional and rude these people are. Very rude and disrespectful they have very poor communication skills to talk over you and do not want to Help you At all. I have tried many times to work with them to pay off a unfair judgment that was from 2014. It very sad that people such as this company take advantage of people. Ambulance took me when I was on conscience to the hospital and I had no clue that insurance will be covered this is so unfair and uncalled for after several years I’ve been being harassed by this company Ambulance took me when I was unconscious to the hospital and I had no clue that insurance will be covered this is so unfair and uncalled for after several years I’ve been being harassed by this company.

Capitalism at its worst

Very horrible they cater only to people with money and good social status.

Spoke with Ryan today. My debt was from a motorcycle accident and the fire department charged me for an on-sight physical inspection. He was polite and courteous. They sent me a letter stating they would remove it from my credit if I paid it in full while I waited on the phone. I paid it in full immediately. Hope your experience is as good as mine.

Sequoia Financial Services is reporting inaccurate and incomplete credit information.Credit reporting laws ensure that bureaus report only 100 percent accurate creditinformation. Every step must be taken to ensure the information reported iscompletely accurate and correct. The negative reported information therefore needsto be re-investigated. I respectfully request them to provide me with proof of thisalleged item, specially the contract, note, or other instrument that bears mysignature. Failing that, the item must be deleted from the report as soon as possible.

Sequoia Financial Services is reporting inaccurate and incomplete credit information.Credit reporting laws ensure that bureaus report only 100 percent accurate creditinformation. Every step must be taken to ensure the information reported iscompletely accurate and correct. The negative reported information therefore needsto be re-investigated. I respectfully request them to provide me with proof of thisalleged item, specially the contract, note, or other instrument that bears mysignature. Failing that, the item must be deleted from the report as soon as possible.

The women are nice.But there is a guy manager that needs anger management class.Be careful about this company.

Sequoia Financial Services is reporting inaccurate and incomplete credit information.Credit reporting laws ensure that bureaus report only 100 percent accurate creditinformation. Every step must be taken to ensure the information reported iscompletely accurate and correct. The negative reported information therefore needsto be re-investigated. I respectfully request them to provide me with proof of thisalleged item, specially the contract, note, or other instrument that bears mysignature. Failing that, the item must be deleted from the report as soon as possible.

Ok, where do I even begin? With collections, no matter what the story behind the debt is, its a difficult thing to manage and a heavy burden to carry - be it valid, invalid, whatever the case may be we sometimes end up exchanging with collections companies. Its a reality. I had a medical debt that to my knowledge was covered by my insurance, but due to some faulty record-keeping on their end, the balance remained, and due to (if you can believe it or not) even bigger problems with business and finance, this bill was the least of my worries. Fast forward years later, Im trying to rebuild credit and qualify for a mortgage, and Mike Chavez and Bob Miller (GM) PERSONALLY responded to every call, every fax, every request re: updated information being reported to the bureaus, everything. Even after Mike assured me my account would be deleted (post-BK), I get a call AFTER HOURS by Bob Miller, who tells me that he follows up personally to every matter. He called in response to a letter I faxed and mentioned that especially with medical debt, he aims to build a culture for his staff of mercy and understanding. He jokingly mentioned that no one likes debt collectors, and by nature maybe we never will, but what I can say about SFS is theyve HELPED me, not hurt me. Theyve been sensible, thorough, understanding, patient, and they are a force of good in the debt collection world. I wish everyone the best on their journey, yours may not be the same as mine and I understand that, but I had to leave an honest review of my great experience with SFS, Bob Miller, and Mike Chavez.

Pretty terible at what they do. No phone calls, no emails, no letters. The only way i found out a company was trying to get money out of me for a service i do not have was by looking at my credit score and seeing this company dinging my credit for several months over $160. Garbage.

The only 5 star review for Sequoia is by someone of the same uncommon last name as the CEO, according to LinkedIn. Take that into consideration, as well as its the -only- review above 1 star.Sequoia sent a collections notice to an address Ive never lived at, trying to collect a debt Ive never had, from a creditor who told me theyve no record of me, and when I formally requested Sequoia to substantiate and verify the debt, providing my actual address, no word at all. Im consulting an attorney, since they did go ahead and report the debt to the credit bureaus as though its valid, which would appear to be a clear and expensive breach of regulation.

DONT PAY THIS COMPANY!!SEQUOIA FINANCIAL IS A SCAM!!! THE OWNER RUNS HIS COMPANY LIKE A DICTATORSHIP. SEQUOIA MICROMANAGES TO THE EXTREME. IF YOU GO TO BATHROOM MANAGEMENT WILL CHECK INSIDE THE SMELLY BATHROOM(SMELLS LIKE S#!T IN THERE LOL) TO SEE IF YOUR USING YOUR CELLPHONE! WHO DOES THAT?? THE OWNER IS EXTREMELY CHEAP, HE EXPECTS HIS EMPLOYEES TO SHUT UP AND WORK ( THATS SEQUOIA CULTURE) BUT DOES NOT PROVIDE ANY EXTRAS TO HIS EMPLOYEES. THIS IS THE WORST PLACE TO WORK FOR IN 2019 big Facts! I FEEL BAD FOR THEIR EMPLOYEES, THEY WALK ON EGGSHELLS EVERYDAY , CANT USE CELLPHONE AND YOU HAVE MANAGEMENT CHECKING BATHROOM WHILE YOUR TALKING A S!#T. Dont ever pay this company for any Debts, the owner wont appreciate it like he dont appreciate his employees.I dont know Y anyone would work here, but I guess there is stupid people in this 🌎. You are better off paying off your debt directly with original company, Sequoia chargers 10% commission to collect debt from you and gives employees crumbs. They also pay the lowest per hr in the industry. There office is also located in the middle of nowhere.

If i could give zero stars, I would. I spoke with their manager, ROXY about my debt and she was so disrespectful and rude. She was practically hanging up on me and speaking over me- I could NOT get a word in. She then forwarded me to her manager who couldnt do anything for me. Mind you, it has been 7 years since the debt, and I have not received any letters or calls from them. I asked when was the last time they tried contacting me and she had nothing to say. She said they would not send me any paper work beyond what they had already sent me- the bill and my health care information. Worst experience of my life. How can someone put anything in these peoples hands and expect some results? They are the worst group of people. The only word i can use to accurately describe them is DISGUSTING.

This company keeps reporting fraudulent items on my credit. This company is fake, and is a scamming company. Be very careful when dealing with this unethical, scam, and horrible company.

Consider this: A debt collection agency with a low rating is a debt collection agency that does its job successfully! Pay your bills,Folks, & youll never have to deal with this company. Cheers~

Legit debt collection agency. Turns out my dermatology place had sent a sample to Cedars-Sinai Physicians in CA but never told me. So I had no idea I owed them anything for a histopathology sample. Called the physicians and paid it over the phone, then called this debt collection and all was well.

Negative review on my credit report when I asked if they accept medical or LA care.They said yes and they switched after service. FRUAD!

Lame company... talk you into paying the full price with interest saying they will take it off your credit report completely... have been givin every excuse..going on 2 mos...now i have to update my credit report myself...Lame company...another example of why we never should have bailed out the financial institutions....

These THIEFS are attempting to collect money in a FRAUD SCHEME with STATE FARM stating I was involved in a MVA when I had my Insurer state i do NOT Own such a Vehicle and ALEXIA DIAZ made the BIG mistake of harassing me prior to my 30 day letter to respond which is a Clear Violation of any Collection Procedure so that gives me the Opportunity to contact my State of Florida Attorney Generals Office as well as the AGs Office in California as I never was involved in any accident and now will go after SUCK-oya and all Parties Involved like State Farm.Clear VIOLATION of FDCPA and now have to SUE ALEXIA DIAZ representing SUCK-oya and who doesnt know Her Job,Are You refusing to Pay for Hitting the other persons car?Yes Douch Bag as SF was notified now the FUN begins,be very CAREFUL who your dealing with SUCK-oya,sending a Collections Letter with NO POLICE REPORT,DRIVER LICENSE,ACTUAL BILL,Etc Very STUPID to say the least and FRAUDULENT!FRAUD!California AG;s Office will be in Touch ALEXIA DIAZ!!!!

If I could rate them less I would. They dodged my calls when I call from my phone number and answer right away when I call from another. When I asked to speak to a supervisor they transferred me to a voicemail with no name or option to tansfer back. Horrible service and downright apalling the way I was talked to by a representative.

This should be zero stars! Trying to collect on an accident that happened 5 months ago in a vehicle that isnt mine, I have the dmv release to prove it, wouldnt listen, spoke over me, very threatening, and totally inaccurate information!! Will be contacting a lawyer!! Someone needs to teach ROXIE how business is done!

Sequoia Financial provides their clients with customers services , increased revenue , reduction in bad debt . If your looking to work with a Outsourcing /Collection Agency with Integrity then choose Sequoia Financial as your Collection Agency Vendor . The CEO and Staff are the best in the business.

Very rude, false information. How can they even be in business still???

Terrible customer service. Something seems odd about this company and people owing them money. Do your research first.

Tracy was very helpful with me!

Who are these people ...they dont speak English and they extremely rude and disrespectful.

Extremely dishonest company.

I have emailed these people, called, left messages and have heard back from no one. Very unprofessional. Negative stars.

TERRIBLE. TERRIBLE. TERRIBLE.

Put false information on credit report.