I love my local enterprise. The staff is amazing. Super friendly. Always takes care if whatever i need

Easy to reserve online, pickup and drop off was less than 10 minutes each and it was my first time. Will definitely do it again

Communication between my car insurance, Enterprise and ourselves was real good. We had to wait 3 days for a car. A second employee at the office window would be good. Although there are stickers inside the car saying no smoking it smelled like someone covered up both cigarette and joint smoke with air freshener. We were offered a different car but we didnt want to cause more work and thought the skunk smell would dissipate, which it didnt. Security deposit was returned quickly after we returned the vehicle. Personal was friendly.

If I could give it zero stars I would. It started with them not informing us that the 4x4 vehicle we rented wasnt available to us until we got to the office. We were told the only other vehicle was a truck so we took it. We were lied to about it being a 4x4 as we were going on vacation to a 4x4 beach. We immediately got stuck in the sand when entering the beach. Had to pay a $320 tow bill to get us unstuck and $85 park fee so the truck wouldnt be towed to impound. The Adrian office didnt think twice about lying to us knowing what we were doing. Not one, but two employees lied straight to our faces. They did nothing to help us find another vehicle around the area. Our vacation was ruined as we had to find rides on and off the beach. I would never recommend this place and I will go out of my way to make sure everyone knows how terrible this place is

U know I love my enterprise with there amazing selection

I had a very good experience with Enterprise In Adrian Mi. My rental agent was an awesome gentlemen. He made the process go very smoothly and was very professional. I wish I could remember his name so that I could mention him in this review. I appreciated the fact that the same agent was there when I returned the vehicle. All around great experience.

3 different times Ive needed a vehicle.Seen 3 different employees. All good. Good place

My first experience going through Enterprise was amazing! Xavier had great customer service and did everything he could do including staying after work for half an hour just so I could get my rental car to take my kids to Florida! I will be a returning customer!!

Great place very nice people to deal with

Excellent customer service. The gentleman that helped us, Xavier (I think) was very professional and helpful. The inside of the office needs a light cleaning.

Booked reservation online with email confirmation for friday noon pick up. 4 hours before noon got a call informing me that they had no cars available and they would set me up for a car in jackson. After 2 hours with no call back or email, called jackson office and was informed that they werent contacted and they were sold out. So now im left scrambling to find a car on friday before a holiday weekend. Complete incompetence from the adrian location.

I rented a truck to move my daughter from Michigan to Oklahoma. Renting with Enterprise was easy, and the vehicles are dependable. Thank you for making a difficult move a little easier!

We were in need of an emergency rental due to an accident with our car. Xzavier, the Adrian, MI manager, handled our situation with excellent service, support and kindness. We could not have been more pleased!

Very friendly people the whole staff.. I didnt pay for the rented car my work place did.. I can say this if I was going to rent a car I would do it here in Adrian Michigan .. Thanks Louis Colagiovanni

Great service and staff.

My experience with Enterprise was pleasant for the first part of the process - picking up the car. I withhold commenting on the total experience until the completion of the rental process.

Easy kind service! Will go back again!

So havent recieved my refund of the deposit. Guess a lawyer would be good to talk to. Shady.

Great experience here! Very friendly and professional and helpful! I thought this was a great deal for renting a brand new nice car. Will be coming back to these guys in the future. **make sure you reserve online before you go so it will be cheaper **

The gentleman was super helpful and professional who helped us today.

Very helpful staff. Got us a car in no time. Drop off was very quick too

Ive tried to rent cars from the Adrian Location on several different occasions.. they never have a car available.Today, they told me they had one available for my customer, called to pay for the car to be told, they dont currently have any inventory in Adrian.Drove my customer to Ann Arbor (Huron Street Location) after calling and CONFIRMING with Robin that they had a car available, drove my customer an hour to Ann Arbor to be told there are 5 people waiting ahead of me, and wont have a car until this afternoon.UNACCEPTABLE. Will NOT refer any of my customers to Enterprise in SE Michigan EVER again.COMPLETE WASTE OF TIME.

Great experience renting at this location. An easy process and no issues! Will rent again for sure!

Great service. Nice young man at service counter. Just would be nice if you could drop off the car on Sat & Sun..

Picked up a rental car in Adrian, MI after moving my daughter into college to drive back home to Missouri. The agent in Adrian, MI did an amazing job with getting me in a great car and on my way. Very similar experience in St Charles, MO upon returning the car, very friendly and helpful staff. Will definitely use again!

I wish I could leave zero stars for this one. Was told I would be driven home when I returned the car. I even told the person what city and that it was about 20 minutes away. When returning the car Im told no they only go up to 10 miles and my house is 15 miles from them. I get sorry the person that told you that is new, sorry he misspoke. Even their corporate escalation department gives me the same scripted response. I end up having them take me the 10 miles and get to walk the rest of the way home in the rain. Never ever again enterprise.

When we were in an accident I called first thing in the morning needing a specific type/size of vehicle. By the late afternoon they had made it happen. Thank you we greatly appreciate the assistance.

Great service! Each employee has been very helpful and professional. Although sometimes very busy in the morning, the flow to rent one car to the next is steady and timely. I appreciate the calm relaxed atmosphere.

I enjoy the peace of mind that renting a trustworthy vehicle from Enterprise provides. A great vehicle, with great service, made for a great vacation. Thanks againBryanTecumseh, Mi

5 stars! The reps were very professional and courteous.The car was started and the a/c was on before I entered the car. This was a first for me and I appreciated that.

Got a good car on time and did it online

Easy transaction. Helpful staff! Will definitely choose Enterprise for my rental car needs :)

People were nice and service right there as well, only complaint would be what they call a Full-size Car is far from Full Size.

Friendly. Easy transaction. Nice, clean car. Make sure to ask if you need a ride home. Nobody told me about that courtesy service.

Great service - fast and staff is always helpful.. Only wish onsite parking was available.

Great Staff.

They are an exceptional team.Everytime I need pick up service they are there.Thanks to the Adrian team

Friendly, clean car the size I needed, reasonably priced.

If I could rate no starts I would. They promised us they would hold a vehicle for us and they rented it out the very morning we were going to pick up. We were left stranded without a vehicle to transport our family. Never doing business with them again. Atleast not from this location.

Very good service. Got a free upgrade.

After messing up my rental vehicle that I had requested the gentlemen upgraded me for free and gave me a discount making sure I was a satisfied customer

Very courteous staff.

Great fast service

RESERVED A CAR ON FRIDAY FOR MONDAY MORNING 6-25-18! SCHEDULED IT ONLINE RECEIVED EMAIL CONFIRMATION. WHEN I WENT THERE TO PICK IT UP THEY HAD NONE OF MY INFORMATION IN THERE COMPUTER AND WAS TOLD TO CALL FOR RESERVATIONS . THEY WERE BUSY AND WERE TRYING TO GET ME OUT THE DOOR REFUSED TO HELP ME! DO NOT GO HERE GO ELSEWHERE!

Awesome I always rent from enterprise

Enterprise made a reservation for me at 12 on a Saturday and when I arrived they had closed at 12 and had the doors locked. I will never return to this location.

My favorite go to for a car

Great staff

Great staff Adrian Branch

The staff was friendly and rental process was a breeze.

Terrible customer service.

Always great.

Always helpful and friendly

Stephen was awesome!

Friendly staff.

Yes

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