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The Cell Phone Repair Guy
16533 Addison Rd, Addison, TX 75001, United States
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Ar
Review №1

Great experience and will be back. I walked in for a screen protector and he was able to knock it right out at a great price. Everywhere else over charges.

Lo
Review №2

Great service! Fast too. My iPhone Looks brand new 😁Glad I found them!

Ro
Review №3

These guys do a great job and have good prices. These are the only guys i trust to repair my stuff.

Br
Review №4

Honest guys that know what they are doing. Prices are very fair too! I’ve had 3 iPads glass replaced here and they are almost as good as new.

Er
Review №5

This place, and the person whom I believe is the owner, are excellent. They provide such honest and caring service. Everyone understands the frustration of the 2 most important parts of our everyday life being out of service - our phone and our cars. It is so nice to go somewhere where they explain everything to you, honest about the cost and repairs, and also generous about what applying your payment to certain services. I have been everyday for a week with my major cell phone issue and I have been so very pleased with the way he is so patient and warmly greets you, never looking frustrated. I greatly appreciate this place and highly recommend it!!

St
Review №6

My mom’s iPhone wouldn’t charge and she took it in. Not only did they fix her phone, they replaced her battery and a new screen saver. Treated her SO well!!! My dad passed 5 years ago and I worry about her being taken advantage of. These guys took care of her and created a loyal client for life!

Gr
Review №7

My wife dropped her phone in the pool on vacation and we did all the typical steps trying to dry it out, rice and keeping it in the sun for a few days, ect. When we finally fired it up it worked OK for a day then started acting crazy before completely going out, so I thought it was toast. My wife has used the Cell phone repair guy in the past for a broken screen so we gave him a call. He was super helpful and informative and affordable and to my surprise he was able to fix the phone in one day. Highly recommend this place for all phone repairs, Ill never go to another repair place.

Ni
Review №8

Knowledgeable repair guys and let me take a nap while they replaced my battery. Comfy couches 💯

Br
Review №9

I’ve used this business numerous times. They are fair on price and always super fast with the repairs. Don’t hesitate to take your phone here for repair!

Pa
Review №10

I brought my phone to The Cell Phone Repair Guy and could not speak more highly of my experience there. My phone had been dying after only a couple hours with minimal use. I worked with an employee named Noah who was very professional, thorough, honest, and was generously willing to refund my payment to put toward a new phone if my phone did not improve after the repair. My phone works like new now and I’m grateful I was able to work with this company before simply purchasing a new phone.

Ho
Review №11

They were so nice and got my screen repaired quickly! I highly recommend!

Co
Review №12

Awesome service. Broke just about every part of my phone, they had most in stock but were able to overnight what they didnt and have me a good as new phone less than 24 hours later.Fair priceOEM parts

Le
Review №13

I called around and these guys had the best price to fix a cracked Samsung Note 8 screen. I originally went in a week ago but my phone was so badly cracked, additional parts had to be ordered. Part came in within the week. I came in today to have the repair done. Took about 1.5 hours. Not bad at all. I am loving the end result. My phone looks like when it was purchased. I will definitely be a returning customer for any other wireless products I have. I paid $230 for my repair today.

Ge
Review №14

Great service and honesty in business.I was ready to spend the money on replacing the charging port, but they just gave it a professional cleaning, and I was out in less than 2 minutes with $0 spent. That is a testimony to the honesty in their business.

Ja
Review №15

These guys know their stuff! I brought my iPhone XR for a broken screen repair at 1:00pm and it was fixed by 1:30! Great service and the best prices in Dallas. If you go anywhere else to fix your phone, youre playing yourself.

ol
Review №16

Super fast service, reasonably priced (less expensive than the Apple store) and the nicest people. I highly recommend them!

Am
Review №17

I can’t thank these guys enough. They went above and beyond. I broke my screen 3days after they replaced it for me. They changed it at a fraction of the cost. They put a screen protector on your phone at no additional cost. Thank you Noah!

Le
Review №18

Noah was awesome! He was very friendly & did a fantastic job! He estimated 45 minutes and had it done in 20!! The phone was really messed up before, LCD screen and everything.. looks & functions like a brand new screen for a fair price. He even threw on a tempered glass screen protector for no extra charge. There’s also a 6 month warranty just in case. 10/10 recommend!

Ga
Review №19

Noah and Danny are great. My iPhone screen was shattered, dropped it off and had it looking brand new with screen protector, for better price than most repair places... in less than 45 minutes ! Also replaced my home screen button at no charge ! Will definitely refer all people with cell phone repair needs here. Already sending my dad for his screen repair. Thank you Noah and Danny !

Ja
Review №20

Was assisted by Noah. Cracked iPhone screen. Knowledgeable and friendly. Projected 30 minutes to repair; completed in 15. Threw in a screen protector as well! Was much less expensive than the Apple Store. Highly recommend.

no
Review №21

Amazing service, very reasonable prices, and lots and lots of expertise! Very highly recommended as we bring all of our devices here.

Ma
Review №22

Very knowledgeable and resolved my problem quickly

jo
Review №23

Excellent !! I wont bore you with the details but this place is top notch and very professional. Very fair pricing and fast service.

au
Review №24

Professional, with quick and quality work. My phone had an issue where it wouldnt charge and I needed to get it fixed. After being to several phone repair locations around Dallas in the past, I found that this place has done the best work by far. They did it faster and at a lower cost. They were very informative as well. I would certainly recommend this place.

Ja
Review №25

We Had an iPad and an iPhone repaired here and are very happy with the service and overall friendliness. The technicians there answer all your questions and I had a lot. They are knowledgeable and offer warranties on all their repairs. Great place especially if you have kids that break their devices frequently. A well deserved 5 stars!

Tr
Review №26

These guys are awesome! Ive used their services several times and the level of customer service is always superb. Theyre professional, friendly and fast. Plus they called me with an update on the status of my phone repair which was much appreciated :) Cheers!

Kr
Review №27

Replaced the ear speaker on my iPhone 6s in a very short period of time.Ill go back for sure. 8/17 - these guys really are the best. Great service. Super fast turn around. Ill never go anywhere else. EVER! The best of the best right here.

Bi
Review №28

Came in here on Thursday to get my iPhone 6 Plus fixed. They said it would take them 20 minutes but it was more like 15!! Super fast professional dudes and they even added a tempered glass protection sheet over my screen free of charge! And they offer a 90 day warranty if there’s a problem with the screen (unless you break it on your own of course).My phone looks just like new!I would definitely come here again if my phone messes up.

Al
Review №29

Awesome work, was in and out the same day. They give you estimates of the time that way you can coordinate when to pick the phone.

An
Review №30

This place is awesome so professional and quick and he did an amazing job! I definitely would recommend using them if your phone breaks. They are also reasonably priced compared to the competitors.

El
Review №31

Customer service is excellent. Danny with unforgettable, and Noah was amazing. Very reasonable prices and great experience. For sure coming back If i need another phone repair!

Da
Review №32

These guys are great. Cheapest by $60 of 4 places I called to fix the cracked screen my Pixel 2 XL. Fixed in about an hour over my lunch break. And helpful recommendations to not be their customer again (really!). Got a broken screen or other problem with your phone? Ask for Noah.

Re
Review №33

I had my iPhone 7 screen repaired here and they did a great job returning my phone to look like new. Paid $90 and got a free glass protector. Very knowledgeable staff and great customer service. I highly recommend them and will use them for any future repairs for my family.

Ke
Review №34

Excellent service. At first I was skeptical about this place being legitimate but I asked Noah (the manager) to take some pictures of my broken phone and parts and show me the pieces he had taken off and removed and he was happy to oblige. I trust this place and will come back if I need my phone fixed again.

St
Review №35

Excellent Service. I brought my phone in and the repair was so simple they didnt charge me. They didnt even take my $$ when I insisted. I know nothing about phones and other places were quoting me $30-50 for the repair. I couldnt recommend a better place!

Os
Review №36

I have a habit of breaking my phone, unfortunately with what I do on a day to day basis, this happens, that being said, I have used several cell repair places, that were up to par.. but, not like this! Cell phone repair guys have repaired my phone three past three different times, same phone each time I was given outstanding customer service, and presented with fail options and just as important price. I find value In not only great service but they the fact that they actually care for the customer

Da
Review №37

These guys are amazing ! They were so cool and helpful ,got my phone fixed sooner than i thought. Its working perfectly fine totally worth my money! KEEP UP THE GOOD WORK !

Au
Review №38

Outstanding service. I highly recommend The Cell Phone Repair Guy!

Ja
Review №39

Great service and not one of your usual money hungry businesses that are out there to rip you off and make a quick buck from your hard earned money! They are very fair with their prices while providing top notch service in a flash. I highly recommend them.

Ni
Review №40

I had an iPad Pro 10.5 screen repaired here. The screen was not secured down well and the button was not seated correctly. I had them reset it and the screen fell off during a trip. When brought to them, they claimed the screen was on a month back order and they would talk to management to get it replaced. I had a friend call to inquire about the same screen and they were told they could have it done by the end of the day. Very unhappy about the service and quality here. To replace the screen again, I could have just purchased a new iPad.

An
Review №41

Best cell phone repair guy in the north Dallas area.

Sh
Review №42

This place is a life saver! Brought in my iphone with a cracked screen. :( I walked in, he said he could fix it within an hour so I waited in the waiting room. Within 45 minutes, I had a new screen and at a reasonable price! Thank you Cell Phone Repair Guys! I definitely will tell my friends and clients.Sherry; Elite Massage

Do
Review №43

I dropped my iPad from about waist high onto the cement and it hit the corner of the iPad. Completely shattered my screen even thought it was in a case. I took it in around 11:30 Monday and it would have been done that afternoon but it needed a bracket since the edge was bent. Noah called me and said it would be ready today and I picked it up on my way home from work. It looks like a brand new iPad! Excellent work and superior customer service. I would rate this 10 stars if that was an option. Apple would have charged anywhere between $500-600. This cost half that. Hopefully I won’t drop it again, but this is the place to go for quality work at a very reasonable price.

Jo
Review №44

I cannot say enough about the service, workers, and how fast they finished it! They bent over backwards to help me and had the best customer service. And the prices were perfect, I LOVED it!

Be
Review №45

The guys were amazing and definitely knew what they were doing. I however was confused and would have spent hundreds on something that was fixed for less than 40 bucks.i would recommend these guys for any repair!!!!

Mi
Review №46

Really nice guys. Always polite, quick, and helpful. Ive been there about 3-4 times since 2011 and have always had a great experience.

Jo
Review №47

These guys have fixed my iPhone and my daughters iPhones. Great service, honest consultation, fair prices. I highly recommend them.Im sorry they are being targeted by a scam reviewer. Dont let that put you off. This repair shop is trustworthy.

N
Review №48

These guys are awesome! Did exactly what they said they were going to do. Gave me a free diagnosis and estimate was exactly what they quoted to me over the phone. They were a little busy so how to push me off one day but the phone is in perfect condition.

Br
Review №49

1st off, Frisco location needs a lesson in customer service from here. Selene was amazing!!! I will recommend all my friends to this location for all repairs and I will return as needed myself. Thank you again for your outstanding customer service ☺

Mi
Review №50

Spoke with the guy on the phone and he was very nice and patient. When I arrived, he quickly fixed my phone, and only charged me for some of the parts and a very small labor fee. Place was clean and comfortable. Would use again.

Vi
Review №51

I received the BEST service from the time I called to get a quote to the time I left. I would recommend this business to any of my friends, family or coworkers.What happened: The lock/power button on my iPhone 4S got stuck. I couldnt lock/unlock, screenshot, power on/off without using the silly assistivetouch accessibility feature. Frustrated, I naturally took my phone to the Apple Store (Willowbend). I was told there was nothing they could do about it (from what I heard, they barely do repairs) and I would need to replace the entire phone. Since Im right outside of the one year warranty, I would have to pay $199 to replace the phone I have. To pay that much I figured I could get the iPhone 5 but of course my upgrade isnt until May 2013. Bummer.At this point I leave the store upset and start calling repair centers. I spoke to 5-6 stores in the area and by far, this location was the nicest. I truly value great customer service and I received it here. Not only did they save me a ton of money, but they were nice and didnt try to take advantage of me or my situation. BIG thanks to Mo and the rest of the staff here!

Ch
Review №52

Fast, honest service.

Me
Review №53

I wish I couldve had the great experience a lot of people have had but I didnt. I took my broken phone to them with the backlight bright and front camera working just fine. I showed them videos of me before entering there store for proof. My phone screen is now VERY dim, and my front camera isnt working properly. Ive broken my screen before and had it repaired and have never had this problem. They say they are going to fix it but its been a week and my phone is still in horrible condition. Horrible comparing it to what it was before I handed it to them.. Yea they are being nice. But my phone still isnt working properly so my rating is based off that alone

CL
Review №54

Noah is the best! I came in with a broken iWatch (screen was intact but popped out from the base). Normally they don’t work on iWatches but given it was just a question of gluing/sealing it back, they took on the work. This really helped me leave it where I had piece of mind that they would do a good job.They found the issue and were able to recommend next steps because the issue would continue to push the screen out. I was then able to go to Apple equipped with appropriate information.Very helpful.

Li
Review №55

This is a no scam, no B.S. business. They fixed my iPad 4 at no cost. There was small piece of metal blocking the charging port. No fee for diagnosis. Highly recommend.

cl
Review №56

Noah is the best! Hes the manager and it was my first time coming into a store to fix my phone, he took great care of me! The store is clean, and the repair was so fast!!! Def will reccomend this place to everyone!

Th
Review №57

I dropped off 10 tablets and a cell phone, these guys are quick, courteous and very helpful. Thank you so much.

Ve
Review №58

I was very happy with my service today.. Fair price and my phone was fixed ahead of the promised time.

Ar
Review №59

Excellent service and reasonable prices!

Ch
Review №60

Seriously great company. I already wrote a yelp review but just wanted to add to their pedigree here :)Their pricing is competitive or better than everywhere else I checked, but what sets them apart is the service you receive. Very informative of whats going on with your phone, where in the repair process it is, and what all is being done to it. They worked on my phone for 2 days and couldnt repair it, were very apologetic and returned it to me with no charge for their time spent attempting to fix it (which should be standard pracitce, but I have had Phone repair companies to to charge me for it before).Go here if you broke your phone/ipad/whatever! They rock

As
Review №61

Great service. I was waiting in the store for my cell phone to be fixed, and it was done within 30 minutes. Works great, couldnt tell the screen was ever cracked. Very professional.

Li
Review №62

These guys royally screwed me. I left with a phone in worse condition. I took my iphone7 in for screen replacement. They ended up breaking my home button and after the 2nd visit proceeded to tell me that I would then have take my iPhone to the apple store costing me more money to not only fix my screen but my home button as well. Rather than offering to pay the difference between their screen repair to apples and plus they just say ‘sorry I can’t help you!’ I wouldn’t recommend taking anything to them.

Ma
Review №63

Where to begin?? First off, Great place!I was on the search for a trustworthy cell phone repair shop because i dropped my iPhone 5 and shattered the screen. I ended up searching on google for the best, reliable, and affordable repair shops around. Then I found the Cell Phone Repair Guys.I then proceeded by calling the Addison location. The person who answered the phone was so courteous and helpful that you could tell they were not here to rip people off. The man told me to replace the screen on my iPhone 5 I would have to replace not only the screen but also the LCD because it came as one unit. I loved that these guys were not sketchy on providing information.They explained to me that the price was 139.99 and I couldnt believe it! These guys had the cheapest prices I could find. The best part about it was that they could get it done in 30 minutes upon my arrival and I didnt have to make an appointment! So after a few other phone calls and searching on the web to verify prices, I was on the way to the Cell Phone Repair Guys.When I first walked in, the man at the front greeted me with such a friendly smile that it was impossible not to smile back. After the young man took my information and took my phone he told me to have a seat and watch some TV, it wouldnt be any longer than 30 minutes. The environment was awesome! The music was so relaxing that I honestly forgot I was in a repair shop. Not to mention their couches! Oh man, you just sink into them, absolutely perfect environment.In 25 minutes my name was called and there it was, my iPhone 5 looking as if it came right out of the box. I was happy to get the phone back so quickly, it felt like no time at all! I was given my receipt and explained to about the 90 day warranty. That made me feel alot better and told me that these guys are trustworthy enough to keep me as a long term customer.Keep it up Cell Phone Repair Guys! YOU GUYS ROCK!

Ri
Review №64

I took in my LGV10 for a cracked screen. The repair was seamless. However, shards of the shattered glass had fallen into the speaker during the process. Noah quickly noticed the damage on my next visit and fixed it. Very professional and time efficient.

Su
Review №65

These guys helped me revive my iPad 2! I thought it was a goner, but they suggested a quick and free fix that worked! I will definitely be telling everyone I know to look these guys up when they have a problem. So considerate and concise.

Ju
Review №66

These guys are great. I made a phone call with some concerns and they told me how to resolve it over the phone. No appointment needed.

Er
Review №67

STAY AWAY from this scam place if you care for your money& health! A complete scam repair shop. They charge you for a repair job that they didnt even do, and you only find it out later. Most rude customer service Ive ever experienced!

Fr
Review №68

Great service, good prices, and friendly, helpful staff.

Sh
Review №69

If 10 stars were allowed, Id definitely give this place a 10 stars review. Because they gave cellphone a new life by giving it a high tech CPR as they claimed.Hassan is one of the technicians that I met that day for my lifeless phone. Hassan, looked at my phone and quickly diagnosed that day he problem which he fixed it in less than 10 minutes. Then all of the sudden phone started working right away. I called it a high tech CPR by Hassan.I certainly recommend this place with totall confidence and trust to all and everyone with any software or hardware issues.

Ni
Review №70

Noah and his team went above and beyond in helping me with my phone issue. Cant recommend them enough!

Bi
Review №71

Traveling from out of town, stopped in to repair a non-function screen in iPhone 4. 45 minute turn around, promised when ready, and - best of all - less than quoted. Very honest people. I will send them my future repairs via mail.

St
Review №72

Excellent job on the diagnostics. Went in for what I was hoping was a broken antenna, told them about a few issues, they took a guess told me about more issues that I would be looking at having soon if not already if their guess was right (and I was already having some of them). They thought the phone might have been a refurbished Water Dunked phone. It was a previous replacement from my carrier for a defective phone. After they finished their exam (took about 2hrs), they were able to confirm that it was waterdamaged and the contacts were now corroding (thanks ALOT, T-Mobile!). They recommended replacing the phone rather than repairing, and did not charge me anything for the diagnostics or exam. THANKS!

na
Review №73

Great service and price. Very quick too!

oM
Review №74

Outstanding iPhone 5 glass repair service. They fixed my cracked iPhone 5 screen in less than 30 minutes, for less than what the Apple store quoted me. Go here if you need Apple repairs in Dallas, TX. I think they also fix Android smartphones, but not sure about that.

Za
Review №75

Super quick service, and he was very courteous.

Ch
Review №76

Super fast and friendly service. Everything fixed for a reasonable price in less than 15 minutes.

Tr
Review №77

Great experience with top notch customer service and great finished product. Couldnt ask for more. Thanks!

ja
Review №78

Absolute worst shop ever! Do not honor warranty, they installed a non-OEM part incorrectly, causing me to drive to the store 3 times, manager changed repair price 2 times, accussed me of damaging a repair that was never done right. All this verified by the manufacturer and I filed with the BBB, but they arent even accredited.

Br
Review №79

Ive had multiple repairs done here, and referred multiple friends to them. Weve all had great experiences.

Wi
Review №80

Was trying to have a phone power port replaced/repaired and they were not interested for less than $100 minimum.

ci
Review №81

Charges are reasonable and they are friendly with customers.They are also good with their delivery time.

Ja
Review №82

My destroyed iPad screen replaced in two hours. Superb.

Co
Review №83

They have done awesome work in my ipad and few iphones. I recommend this work shop to every one. Noel and Mustafa are well knowledge repair guys.

El
Review №84

Very professional service. Quality work with warranty.

sh
Review №85

Professional service, quick turn around on repairs. The place to go for cell phone service and repair.

je
Review №86

Awesome service and prices

He
Review №87

Quick and quality service, and friendly guys. Gave me a free phone case too! Definitely recommend.

De
Review №88

Very kind and professional. This is a great change in customer service.

Al
Review №89

Nice job, courteous and got the job done when they committed it!

Ma
Review №90

Perfect! I cracked the screen on my iPhone, and it was good as new within an hour. And for a reasonable price.

Mi
Review №91

Absolutely a great experience. Couldnt have been more pleased with the customer service.

st
Review №92

After I cracked the gorilla glass on my Samsung Galaxy Note 2, I looked all over the internet for a reputable cell phone repair service in the Dallas-Fort Worth metroplex. I found the Cell Phone Repair Guys on Google. Initially I filled out their instant repair quote and within 20 minutes I had a written quote in my inbox. So i proceeded to call their North Dallas repair center located in Addison they were fantastic on the phone. They confirmed the email written quote and told me that they use original Samsung screen replacement parts and that they offered a 90 day labor and part warranty. I brought in my note 2 and they proceeded to fix it and charged me about $65.00 less than other cell phone repair services in Dallas. I highly recommend the Cell Phone Repair Guys to everyone.

Ma
Review №93

Awesome service and very affordable👌💯

CH
Review №94

Excellent service, quick repair and easy to work with.

me
Review №95

Always so friendly and quick to fix my phone! Only place I go to!

Jo
Review №96

Priced to DAMN HIGH

Va
Review №97

Noah went above and beyond to get my HTC one m8 working again.If u want your phone fixed,thats the place to go..

Da
Review №98

Amazing place! They know how to treat customers the right way.

Ma
Review №99

Excellent knowledge & customer service!! Quick fix!!!

Li
Review №100

Very reasonable rates and fast turn around.

Information
8 Photos
100 Comments
4.6 Rating
  • Address:16533 Addison Rd, Addison, TX 75001, United States
  • Site:http://thecellphonerepairguy.com/
  • Phone:+1 972-750-0355
Categories
  • Electronics repair shop
  • Cell phone store
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:11am–4pm
  • Wednesday:11am–4pm
  • Thursday:11am–4pm
  • Friday:11am–4pm
  • Saturday:11am–4pm
  • Sunday:12–4pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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