With supply chain being disrupted by Covid, it has been challenging to keep up with demand. The Cary Company has come through for our team several times over the last few months. In addition to supply, they have an excellent customer service team. Paris from the CS team was extremely helpful and was able to assist with expediting our product. She ensured we received everything we needed in the time frame we needed it. Much appreciated!

We have been working with The Cary Company for quite a long time. It is an excellent experience. Prompt in payments, supportive employees, flexible, and easy to work with. They know their business quite well.

As a supplier-partner of The Cary Company I can attest that they are one of the easiest and most responsive partners in our network of packaging distributors. I love that they keep so many items in stock across their multiple distribution warehouses and I always recommend them to end users because of their incredible service and superb user-friendly website.

Really enjoy having a strong vendor relationship with The Cary Company. They are very trustworthy, carry an excellent payment history, and have been loyal customers for more than a decade. They do what they say and back it up with their strong reputation in the marketplace. A pleasure to do business with!!

The Cary Co team is dedicated to problem solving and offering solutions. As a vendor to Cary they are an important part of our success. You will always see the Value Cary Co brings to your business or individual needs.

The Cary Company has been a valued partner of ours for over 15 years. They have always been very professional, and represent our company and products with excellence. We continue to recommend The Cary Company to our most trusted customers.

I couldnt of asked for a better experience ordering from The Cary Company! Order was processed immediately and all of my questions were answers promptly. First class customer experience and highly recommend!

Excellent customer service and their website is very intuitive. Highly recommend for your container and closure needs. They make working together easy!

Im a greatly satisfied repeat customer... Perfect product for out needs and superior customer service. Love the company!

Excellent customer service who is always there to help you get the items you need, or find an alternative solution in this new post-Covid world. Thanks

The product is top shelf and so are the people at thecarycompany.com. I contacted them in advance of the order to check specs and availability, they ensured the product was up to my specs. The order process was amazingly simple and the product arrived early. Customer for life as long as this experience is the norm. Thank you. Shout out to Jessica, superb follow thru on your part.

R&L Dispatch: We wanted to give a special thanks to the individual at the Will Call door. It was clear he had a lot going on based on how busy he was when we arrived. He stopped and patiently took care of our driver and even helped move some pallets in the truck to make room for our pick up. Great customer service and we will definitely be looking for him again next time we are on site!!!

Great partner to work with! Extremely professional.

The Cary Company has been a great business partner of ours for many years. Their team is highly knowledgeable and friendly.

We ordered a large amount of glass jars. In the past we have used other vendors that package them poorly and that select lousy shipping services. We experienced many problems. Not so with the Cary Company, service was timely and the shipping was great. Will definitely use in the future!

The Cary Company is a top notch organization and has been a pleasure to work with over the past 10+ years. Highly recommend.

The Cary Company team has always given me confidence that our products and customers are handled with great care! Great team, great partner!

The product we order was definitely above our expectations, the staff was very friendly and the product arrived at the designated date and time! We would highly recommend this company and will use them again in the future!

Having worked with The Cary Company for a number of years now, I can honestly say they are one of the best companies I have had the pleasure of dealing with. Although on the face of it our relationship was client/supplier, it never felt like that. It was more of a partnership based on collaboration, with us working toward a common goal! A massive thank you to both TJ Tyrrell and Ryan Sandrik, who made it such a great partnership.

Easy-peasy from order to receiving. Quality products worked right out of the box.

I am a first time customer, I made a minimum $200 purchase. The products were delivered in less than a week and they looked as described. I like and appreciate how the minimum order is not too high like other companies, this really helps out small businesses to kick start. If my small business does well I will continue purchasing from The Cary Company.Thank you Cary CompanySincerelyRaymond Terry

I ordered a work bench from this company. After 6 weeks with out even an estimate on delivery I canceled the order. I ordered the exact same Bench from ULINE the shipping was half the price and I have the bench 2 days after placing the order. I really hate to leave a bad review but this is just not acceptable.

Great Customer Service and product range. Look forward to working with The Company Again!

Truckers!! You will need to enter at the 2nd entrance off Fullerton..(East Side of building.No over night parking. By appointment only.

Will Call Guy is awesome! Showed up early for an order and was expecting to wait, he had it ready in 3 minutes. Great customer service!

This is the worst company to work with. I ordered over $5000 in filter housings. When I placed the order on April 14 I was told 2 week delivery. That changed to 4 weeks. Its now May 29 and Mike the sales person lies and told me they will be shipped on May 25th and then the 28th. Now he is ducking my e-mails and calls. Very unprofessional company. Im loosing $20000 a week. Stay away from this company.

Good website with clear and accurate descriptions of their products. Since this pandemic started I have had to search for the bottles and caps we need a t Ruby Reef. The Cary copmany has come theough for me a number of times.

The guy at the customer pick up window Amere, is just amazing! His customer service skills are excellent; he was so helpful answering my questions and was kind enough to load everything into my vehicle. Thank you so much.

Excellent company! My first call and always helpful when I’m searching for the right packaging requirements for my clients. Fair and reasonable pricing and lightning fast shipping.

Horrible support, website won’t let me login, search items. NOW THEY WILL TAKE YOUR MONEY, THEY WILL SELL YOU ITEMS WITHOUT HAVING IT IN STOCK.

Awesome company. Small enough to get great customer service, big enough to handle any size order. Were very small too and I can appreciate the efforts the team over at Carry Co put in. Were a loyal customer because they offer a great product at a reasonable price. Definitely recommend.

Wishing you wont have any problem with your orders: Terrible customer service, avoiding any self-questioning by hiding behind their terms and conditions.

$200 minimum orderNo exceptions even if you live locally - was willing to pay $50 for products in person; they obviously dont want your business that much.I also called and left a message asking about this over the weekend and rather than returning my call I had to call them back many days later to get this word...no one returned my call as their phone message said would occur.

Always friendly and willing to help.

Customer Service did a very nice job altering an order, cancelling an item and adding on other items.They are really nice and took care of me. I think the agents name was Katie and she was very nice and competent.

TERRIBLE CUSTOMER SERVICE! Will not be buying skids of 5 gallon pails from you ever again. Learn how to take care of your customers.

Great people to work with.Good products.Fair prices.Would highly recomend.

Unfortunately our experience has not been great. We were charged $147 in shipping for no more than 50 pounds worth of merchandise. Now they want to charge another 40 for unloading 15 pounds with a lift gate that we offered to carry off. Plus 50 of the 100 plasitc jars were smashed because of the way they were packaged. We have pictures. It was a bad ship job. Have been in retail for over 30 years and have never seen anything like this.

Paris Hall was so helpful in helping us secure a hard to find item, and getting them to us quickly. They arrived just as described and on time. Great service. Thank you.

Like the items we have purchased and have found Cary Company to be a viable option for us.

Great company to work with, great products! Will be using them again, for my plastic needs.

It took about 4 weeks for my order to arrive. By that time it was too long of a wait I went to another company and got the bottles from them. Then I got notification that my bottles were being shipped. I called them to cancel but they refused to cancel my order and sent it anyway. When my order came, the box they were in was in bad shape. Probably due to the mishandling by the shipping service.I did not open the box but I had the shipping service send it back to the Cary Company. This company should be avoided. I keep getting invoices from them even though their product was returned unopened or used.

Worst company ?9 hours for a live unload

Well it looks like everyone beat me to the punch.....yes their customer service is very poor. They refuse to go out of their way to do anything extra, they claim they cant do anything to alter an order when you call.....and whether the bosses really limit their customer service agents ability to do anything useful or if the agent was too lazy....either way rather unacceptable. Id be borderline embarrassed if this was my company. GIVE YOUR AGENTS POWER TO DO SOMETHING!!!!! Unfortunately there arent many great alternatives to this company.....which is probably why they are still in business.

Great experience for me. I placed an order online which was easy but had unknowingly ordered a lid version for my container that wouldnt fit perfectly. Paris from customer service gave me a courtesy call to inform me and then took the time to help me find the perfect match for what i needed.In addition, once the order shipped, Paris let me know it was on the way and should be delivered on this date.Great experience overall but exceptional customer service thanks to Paris.

I was delivered a drum that would not sealed due to a damaged lid. I called to see if they could replace the lid and was told there was nothing they could do because they do not manufacture the drums. I asked for the drum to be replaced and was refused. They offered to open up a case on my behalf with the manufacturer. I dont time to deal with their supplier, I need the drum now. Also, when I made the statement that , you sent me an unusable drum. The customer service representative was quick to point out that she did not personally send me the drum. What? When you answer the phone you are representing the company. I would never do business with the Cary Company again.

Dont do Business here, and dont try to post a review through their system. Very bad experience. We spent extra money to have our package shipped via USPS, and they shipped it FEDEX. They have refused to refund the extra money sent for USPS. Who knows if we will ever get our package. FEDEX is terrible in our area. Worst experience ever. To top it off when I went to do a review, it got held for 30 days because it was negative. Save your money and find a different company to work with.

Called in to find out where a box of missing tops were. someone answered, couldnt help me, kept asking for all my info and said she couldnt access any of my info, I asked her for a supervisor or someone that could and after 7 minutes of wasted time she said she couldnt because no one was available. Why press 3 for customer service if they cant help you? wont buy again as they shouldnt be wasting peoples time and customer service cant access an order # or anything, .....

My familys company has been working with The Cary Company for over 15 years. They have always been a terrific resource for an array of products. We have used them for packaging, raw materials, filters and on and on. Customer service and politeness are always at a high level.

I know, in business you (Dawn Dresden) will receive negative or unfriendly messages.....please, dont go with them....! Focus yourself on the positive people who are doing their best treating people respectful!!

I have been able to save a lot of money ordering from Cary versus some of their competitors. They strive to understand the end use and offer alternatives that could save you a lot of money! I cannot ask for anything more from a supplier.

Generally unimpressive service. Slow to confirm orders, extremely slow to ship, customer service is not friendly on the phone. Company is set in some very antiquated ways and is showing no signs of improving.

Most unreliable, unprofessional group of corporate thieves! After making a purchase and receiving the incorrect items I contacted this business & was advised to return along with an authorization form that was emailed to me.I contacted Cary company to request return labels and was then informed that they will be emailed to me by the end of closing...a month later and multiple calls back to the Cary company resulted in me being told that:1) I am responsible for the return and 2) I also am responsible for the manpower to restock the items that I am sure they are only mailing right back out to someone else.I would have been better off ordering from Amazon or Ebay.

Awesome employees, very helpful and can get things done when youre in a pinch. The prices are great too, not to mention theres no duties on a lot of the goods when shipped to Canada!Thanks Cary Company!

They treated me very fair.Thank You

Called for price on ordering 2 pallets and needed by Monday so was willing to pay fast shipping. Left messages and got called back with a price. I was on phone call so had to call back. Tried for over an hour to get ahold of the sales rep I had talked to and finally just went to orders. Then was told price was wrong and had to pay more. I agreed and placed the order. Well the day of guaranteed delivery came and nothing showed up so I called and they couldn’t reach the trucking company. Then was called at the end of the day and was told sorry they needed to deliver the next day. Asked for time as needed so we can place order for our customer. Was told again they needed to reach out to carrier. Next day finally arrived about 1pm but was missing 1/2 the order. Called, emailed and been waiting for where the remaining order was at. Finally today 10 days late was told that they’re delivering the other half. My customer canceled order as we couldn’t deliver and was told they’re working on a resolution for the trucking cost. Trucking cost how about the whole order credit as I lost business because they couldn’t even track an order and deliver on time. We were looking at moving into full truck loads but no way will we do it with them. Avoid if you want to get on time what you ordered.

The team at The Cary Company is extremely knowledgeable about packaging & containers and finding the right solution for their customers. They have been a fantastic distributor to Powerblanket for many years. They go above and beyond for their valued customers and it really shows in their world class service. We recommend The Cary Company for all your container, packaging, industrial heating, chilling and temperature control needs. Powerblanket -

Great Company Highly recommend.

Excellent atention

For truck drivers- the shipping and recieving office is at the east side of the building, you need appt scheduled for deliveries

The sales guy that I spoke to was totally unhelpful. He advised I should speak to someone else but they were busy with meetings so it might be a day before I could get a return call.Im stunned that only one person in a firm of this size would be able to answer my elementary questions involving pricing.I followed up to see if a manager could help me and no one could give me the contact info for a manager either.Glad I found out sooner rather than later how this firm handles inquiries. I cant imagine how they would behave if there was an actual problem or atechnical question.

Cary Company is great, I found the all obscure paint cans I was searching for and for a low price. Fast shipping, great communications, plus they sent additional parts even though it was our mistake ordering. Cant ask for more than that!!

I created an account about a month age on their web site to track orders , which would really be nice ! But the service is un-available and hasnt worked in the past month. GET IT WORKING THEN HAVE PEOPLE SIGN UP

I have purchased from the Cary company a few times now. Due to a change in processing systems my product was on back order. (but I was not aware of this) After 2 phone calls with two very sweet ladies my problem still was not rectified. My 3rd call was with Paris Hall. Let me tell you, Paris went above and beyond to make sure my order was sent out THE NEXT DAY!!!! She emailed me with the tracking number and told me I could contact her anytime moving forward. Thank you Cary Company, for employing people who care about the customer. Paris turned what could have been a terrible experience into wonderful one!!Thank you,Nichole

First time doing bussiness with the company. Called and requested for shipping quote price and got the answer right away. Excellent customer service!!! Good price and fast delivery. Will do bussiness a gain with The Cary Company.

Very happy with their prices and the workers who came out did a great job! They stayed late to finish what may have been a 2 day job.We would recommend this company to all our friends and family.

I like the people I deal with at Cary. I have been working with them for several years. I appreciate our business relationship.

Worst experience ever! I placed an order for some caps that I use for one of my company. I wanted to try to see how this company operated, so I placed a small order to determine shipping speed, quality, customer service etc.As soon as I got my order I noticed the shipping caps were discolored. They would not work for my company as they simply look unacceptable when a customer is not getting what is pictured on one of our company websites. We also sell these caps as replacement caps for users who want to reseal there containers for multiple uses.I contacted the company and was asked to take a picture of the item in which I did. I sent it over to the customer service rep in which I did not hear anything back for several hours. I called again and this time it was near the time they closed and opened a case with another representative. The next morning I called again on 10-3-18 in order to get the right caps shipped out or a shipping label.I kept being told they would be in contact and were speaking with their quality control dept. I informed them that I do not care about that, but I do care about getting a refund, correct displayed website item or a shipping label to return the item. I received an email from a representative who attached documents from the MFG that the item is fine and this coloring discoloration occurs. I explained again that I do not care and need the correct natural style cap that is DISPLAYED on the website which I ordered.I wrote a review i the meantime and received a call very quickly. It appears this company was extremely quick to reply by phone once a review was posted, but not when a customer has an issue. They ultimately did state they would give me a refund, but the amount of time that it took to get the refund and the hassle to get the item that is pictured on their site is AWFUL.I had much better luck with Container Packing Supply, SKS Plastics, McKernan Packing which have customer service that is MUCH better. I do not like how this company operates at all. I would suggest to look at the above mentioned competitors for better results.I attached the caps I received from the company (weird brown, pink color) and a picture of what the product caps should look like when displayed on a 5 gallon jug. I have been ordering these caps for years from multiple companies and NEVER EVER received ones that appeared like the ones the Carry Company sent me.

Good service and great products

After an hour of shopping, I tried to check out on their website. It wouldnt let me enter in my information, so I asked the chat person for help; no luck. So I then called to place my order with a real person, only to find out the add on shipping cost was way too high. My experience with them was frustrating.

Unbelievable customer service from the Art Director none the less. Like pulling teeth to get a response and when I tried to get someone else to help me I was told that he was the Director and I had to wait for him! After several more tries to get a response I finally gave up.

4 Hours waiting for delivery not good

What poor quality products, order from them. What poor customer service about the issues, order from them

Drivers check in at East side of building, delivery appointment at 1200 I ask them for help because my next appt. was in same time and I got empty by 1100 🙂. Thank you for your help.

Received our order right away!

Customer service is very awful.Representative is very professional and nice but sales rep is working as mechanically without care of customer.

3hrs. To unload 11 pllts. I asked why. Take so long. They said. I dont know.

Ordered Plastic Containers. Perfect Experience.

The customer service was good until I had a problem and needed to return something. Its been a month and I havent heard back.

Excellent customer service!

Awful customer service. Rude and unprofessional. Would not do business with this company again.

They fill my truck every time I have a pickup

Their product was the best priced of several sites that I researched. They sent me a sample and it was just what I needed for my environmental business. The shipping was quick and fast. I would definitely buy the product again from them.

Kinda slowwwww for oading unloading.App needet.