The little black boxes are very unreliable. Have had to unplug power multiple times to re-upload data. First box completely crapped out. I am told this is a chronic problem with them. Live in a retirement community. Spark light should get a reliable Interface unit. That doesn’t require constant service or replacement.

Fast speeds but service cuts out multiple times during the day, causing interruptions on work calls and such. They could certainly provide more reliable service.

Great same day service. Matthew Burkhead was our technician and he did a great job in a short amount of time. Best service I have had.

Service is great!! Easy install.

Had internet installed today Matthew Burkhead was friendly fast and informative.

Horrible service. Talked with a sales rep Jessica and she consistently lied to me and my husband. They will take your down payment then push off installing your service over and over again. Paid for the service to get started a month ago and still dont have internet at my home.

Didnt loose any Chanels because of weather. Thank you

This is my ISP. I generally, for the most part, have a good, strong signal that keeps me online. I am a shameless gamer and a reliable signal is a necessity.My one beef, besides price of course, is that I am on a very fixed income and have tried to make payment arrangements and they dont

Always good internet Love this internet

8 hours out of internet service. No explanation, waited an hour for tech support (with no answer).Losing money due to working from home during a global pandemic. Or, not working from home at the moment as it turns out.This company has absolutely atrocious customer service. They do not have representatives available accept for extremely limited hours during the week.Don’t forget, you can file complaints with the FCC, BBB, Public Utilities Commission & State Regulatory Commission. Also if need be, you can go the Pre-Arbitration route.If I could give this company a negative star rating, I would.

Im a new customer (about a month). Ive had extremely slow speeds and outages since I signed up. One line technician knew exactly what was wrong and how to fix it, and he drove here from Ada Oklahoma to make things right. And he did. This weekend, the cable internet was right for the first time thanks to Brandon in the Ada Oklahoma Sparklight office! This guy knows his stuff. Thanks Brandon.

They are a great service to be with. I have internet, and Im more than satisfied.

Its slow at times. But overall I have had a good experience with them.

We had to call for assistance with our wireless service equipment set up. We were scheduled for the next day. Our tech, Shane, came out on a Friday after 6 pm due to extra scheduling for him, and were very grateful he worked us in. Shane was great, professional and efficient and got us up and working quickly. And he had one more service call after ours! Wireless is working well now. Thank you, Shane!

Thanks Mario for quick and friendly service.

They were a little slow to get out to our place, but I’m sure they’re busy. Mario had us hooked up and online within 20 minutes.

Absolute worst service ever currently been on hold for 15 minutes after being hung up on from another hold that was 1.5 hours this is ridiculous! Oh and haven’t been able to you know use my service I pay for since most august without getting repeatedly kicked off had multiple different techs out multiple different times. This time they said they called and messaged and I didn’t respond so they cancelled my appointment yet my call logs and message history show no such thing if I could give negative stars I would.

Awesome installation the spark light installer was super friendly, professional and quick to complete all task. Great experience!

Absolutely terrible services. I literally have to use the hot spot from my phone 60% of the time while trying to operate a retail shop. Currently on hold with tech support as I type this to get out of the contract with this joke of a company.

Dont trust them when they say they will come at a certain time to setup your internet. They told me theyd come within a certain range of time and after 2.5 hours after that range passed without a call or anything, well, Im here considering other options. I dont have all day to sit around waiting for these people to come whenever they feel like it, and not notify me of changes. Im the paying customer, or at least I was.

This is one of the worst internet services I’ve ever had. Besides their horrid customer service, over multiple different occasions, and the fact that I pay $120 a month for internet that works half of the time and gives me at most 40 megabytes of download speed when it should be near the 250 range. The employees are very rude and act as if it is the end of the world to help you. You would think they would be more receptive seeing as they are only open for NOT EVEN FIVE HOURS a day for only 4 days a week. That’s assuming they aren’t closed for lunch for 2 hours. I would NOT recommend. At least AT&T have better hours to contact them.

Way to expensive for cable and internet

Absolutely the worst service and Internet Ive ever seen!Ive overpaid, been over charged, half the time it never works....not to mention the tech just threw the box in my window. Which has know caused damage.They wont refund anything, they wont work with you and when you call everyone is rude and argumentative!!!

Fast and reliable customer support

Sparklight is a good internet service provider, i recommend them for phone, CableTV and internet

Horrid internet service and personnel. We’ve had 6 technicians come out to our house in the past month and nobody knows what they’re doing. Paying outrageous prices for one of the best internet packages they offer to get below dialup speeds. Would not recommend this service to my worst enemy.

When I call the local Cable One office I would like to be able to talk someone in that office. Cable One should make it a priority to get new customers internet installed with a week. I had to wait a month because they didn’t have an appointment available when I could be home. I am happy that I had the opportunity to use my own router. The internet is somewhat expensive, but it’s my only option where I live.

I have used this company for years and have always been pleased with its service. I did like it better when they had a office in sulphur. Best internet in the area.

Still having the SAME issues 2 months later.. I really do recommend people to look into other internet options just as I am planning to do! Dont waste your money. I have emailed and contacted customer service as advised and the issues still persists. Its really ridiculous

Awesome place! The installation technicians are knowledgeable, friendly and quick at what they do! Cant beat the Internet speed, best in town

Very professional and friendly cable man. Highly recommend! 5 stars!

I havent had any serious issues with Cable One. Data Caps are horrible and havent been needed in years. And it was getting to the point where I way paying way too much, and not getting anything extra for it. Well, I complained. More preaching than nagging or yelling. Just pointing out that it was to the point where it felt immoral to price gouge as much as they were doing. And the next month, my data becomes unlimited, and I get a 50 percent increase in speed. And 10 dollars off of my bill. Now, I still think that the cost is too much compared to other countries. $150 is still an insane amount of money for 300mbps and unlimited data. Europe does not allow their ISPs to charge that much for that kind of service. But an improvement is an improvement. And Ive been able to get rid of unwanted cable because of it. The people that work in Ada are polite and helpful as well. If you live in the Ada area, theyre likely your best choice.

Had it for a little over 2 months now. There was already a hookup so I just called to set up everything and then stopped by the store. The lady working was pretty uptight but it was brief and I already knew how to set it up. The Internet works great and I just do everything through my Xbox. I just now had to power cycle it for the first time.

Look anyone giving theses people bad reviews have go clue how good they really got it.I am a student from Indy and have had to deal with tons of the Big Internet Boys and they are horrible.Cable One has lots of speed and plans for everyone and really not much BS, in a small town like Ada this is a God sent. Best internet in town bar none.

Shane Sellers was my technician and he was helpful, friendly, and fast with fixing my internet issues. Havent had any issues with the internet connection since.

My internet kept dropping from the modem that I had received that I pay $8 a month for. Called up Cable ONE and they had great customer service skills on the phone and at the Ada office as well. So far Ive had a decent experience and only have went over once on the new 300GB plan.

Great service, great price. Not much else to say.

Terrible customer service. Had an issue that a regular rep couldnt resolve, supervisors were never there to take calls, but was repeatedly assured I would get a call back. I was promised this on at least seven occasions, and no one ever called me back. The issue only got resolved because I filed a complaint with the FCC.

Great service. Super fast and no problems so far. I highly recommend Cable ONE.

Cable One is one of the poorest internet services providers I have ever come across. I first got Cable One to get the Unlimited Internet Data service pack for 50 a month. After the first 5 months they changed my plan to 300G Data plan without mentioning to me that my plan had changed. I have had to call their customer support multiple times which is by far one of the rudest, and most unhelpful support I have ever received. They treat their customers like dirt, and are completely and utterly disorganized. I would give them no stars if I could.

Its fine but much the same as all your competition. Im not a big fan of tv mainly because the constant barrage of commercials. It is not as entertaining as it should be for what it costs. I am grateful for the internet. Thanks

95% of the time, the service is GREAT. that other 5% of the time. meh. Though that is probably because at one point someone knocked the cablebox that feeds the apartment off the lag bolts and it was on the ground for a bit. The installer put it back up, but not very well secured (its heavily tilted to one side) so I think rain gets in it and messes with our signal

I am thankful to have fast however its very spotty. Its a bit frustrating when you go to use a device you need to work from for the internet to not be in-service

Extremely Expensive TV channel package without premium channels they sell you an internet speed of 300 which you only get 150 max wireless if your lucky which they don’t tell you up front.

This company needs to work on its customer service, it shouldnt be so difficult to get an actual person on the phone when I have an issue. The internet service is just okay considering how expensive it is, and the cable is awful. I guess they can get away with it since they seem to be the only option in town.

They came in very quickly did there job explained everything and left .it was nice to have a installer there that knew what they were doing.

Im giving these guys a four only because it was faster for me to go to the store since I was replacing the Wi-Fi and get my equipment for self install. Not sure about the package I purchased will let yall know in a month.

I never had an issue with Cable One. They were always great, I just wish they served beyond Lovelady road.

Janice was super helpful. great phone service. been a customer for over thirty years.

We just got a notice that we need to upgrade our package again. Which is hard to believe since my husband, daughter, and I cant even get the internet to work on our phones. On the odd occasion it does work on our phones we cant get calls or text while connected. So the only thing we use it for is for watching Hulu, Netflix and Amazon prime. And video games. It doesnt even work all the time for watching movies. I think its time to try something else. Im glad there are finally some more options.

It’s good for the most part. But sometimes during the day the internet connection to my PS4 becomes really bad and it becomes nearly impossible to play online. I’m really hoping that it is just something wrong with my PS4 and not the internet, but if it keeps happening and I deduce that it is the internet rather than my PlayStation then I’ll probably call in to figure out what is going on. All around good, but possibly bad (we’ll see).

What a shame this company has such awful customer service. I have had them for years but only because there is no other option. One day, hopefully, Ada will have other options and then I bet their customer service improves. Unfortunately it will be too little too late for their frustrated customers.

The internet service has been reliable for the month that I have had it. No issues at this time.

The only reason I give them one star is because you cant give them 0. Terrible service. I pay $140 a month and it drops everyday. I suggest you use a different provider.

Its good internet but exspencive as hell, i pay 142.00 and every now and then still get a stupid spinning buffering circle

I just got the plan for out Internet and ANYTHING I try and play on my PS4 will completely kick me out of the game because the connection is garbage. Haven’t had it a month, and its worse than any other wifi I’ve ever had.

Used to be good or at least decent, now I cant get anybody to come out and fix it or it wont work for long periods of time and apperently I still go over a 900gb limit.

Our company is based in Ada, we run competitive esports events. This is very demanding on our internet bandwidth and speed. We have had Cable One for around 6 years, in those 6 years we have had a total of 4-6 hours of down time. This is amazing compared to some other ISPs. We stream close to 20 hours a week and have never had an online event interrupted by down time. We were a little disappointed when we could not get over 12/mbs of upload speed, but that has recently changed and we couldnt be happier. Not to mention all this is on a residential account! We hope to switch to a business account soon as we are growing rapidly.

For the last month around 8 p.m - 5 a.m my internet has been unusable with no sign of it getting better. Plus I pay $110 for gamers and streamers package that was supposedly a $65 deal? Done with the headache and currently looking for a different provider.

There service is terrible. I just moved to Ada on August 3rd and got cable installed on September 29th. They never call back when they say they will. Have had cable for a week and now have problems with it but can never reach anyone. They are absolutely the worst

Wifi plans and service has been awesome however the cable TV was terrible and I cancelled after three weeks.

Bad service!!!! Actually I wanna give a zero star !We made an appointment about install wifi on 8/21, but no one came to our house. We asked them why they cancelled our appointment .The customer service said she do not know the reason, she put our schedule off on 8/29. No reason! We are students, we need to do homework every day, we can only take our laptop and sit outside to do our homework. We dont know why they are so terrible, racism?

Have Cable One highspeed very high over-priced internet service.I moved to a new apartment. Ive had Dish Network for the last several years because of Cable Ones overpriced and simpleton channel packages.The new apartment doesnt allow Satelite. I kept Cable One internet but ordered a cable one channel package by walking in to their physical building in town here that will set you up with service but wont take payments, since, they are so customer centered (NOT).I ordered the channels on the 5th of Oct. Lady told me the earliest I could get the channels hooked up would be 1 week later on the 12th. Told me to pick a time as they do so I picked 2 - 4 pm. Installer called me at 1:50pm to ask if I was home. I said yes and verified the address twice. He said he was on his way. Over 2.5 hours later he had not arrived. I could not call him back because his call showed up as UNKNOWN. So I called the main office number in Ada, Ok., at, 4:54 pm, almost an hour past the deadline. The operator answered in Arizona. She said the installer rang my doorbell and waited 20 minutes and I didnt come to the door. I told her thats impossible, 1. because my dog would have gone crazy, 2. I was here the whole time along with my sister, 3. I can see someone approaching my door, and told her it didnt happen. She asked if I wanted to reschedule. I said I want to cancel the order Ive had it with the gotcha, nothing you can do because were a monopoly, attitude. Not the first bad experience with this company. Their phone answers with, Thank you for choosing Cable One. Dont thank me, because theres not another cable company in town or I never would have chosen Cable One. I waisted an entire day I could have used to do many other things more important. Im so angry Im have a hard time typing. Fed up with CABLE ONE! Cost me a day in my life!Ha Ha. this program wont even let me post unless I at least give 1 star.Again, not my choice. I would not give 1 star.

I make youtube videos and stream with never failing service.

Best internet service in ada

I too have had cable one for a long time. Canceled the cable part and have had just internet for the last 4 years. I too was just paying 50$ in the begining and now pay 113.50$ a month. They send me an email that says I have went over, again and will have to go up to the next level. I refuse to pay another penny. It will be cancelled Tuesday

I NOTICE THAT THERE ARE NOT VERY MANY REVIEWS ON CABLE ONE IN ADA, OK. SO I AM JUST GOING TO START BY TELLING MY EXPERIENCES THUS FAR. I AM A DEAF INDIVIDUAL AND HAVE BEEN WITH CABLE ONE FOR ABOUT 3 YEARS NOW. SO FAR I HAVE NEVER BEEN ABLE TO REACH THE STORES REPRESENTATIVES--- EACH TIME I CALL THE STORES NUMBER THERE IS AN AUTOMATED SYSTEM THAT TRANSFERS YOU OUT INSTEAD OF ALLOWING YOU TO SPEAK WITH A PERSON IN THE STORE; EVEN DURING HOURS. I HAVE BEEN SO FRUSTRATED WITH THIS COMPANY AND AS A DEAF INDIVIDUAL THE CITY OF ADAS CABLE ONE COMPANY IS NOT REPRESENTING THEMSELVES WELL FOR THE DEAF COMMUNITY. NO WONDER ALL MY DEAF FRIENDS PREFER AT&T. AT LEAST THEYLL ANSWER THE PHONE. OH YEA, I AM EXPECTING A CALL FROM A SUPERVISOR AT MY LOCAL ADA OFFICE AND I HAVENT HEARD FROM HIM OR HER AND WAS SUPPOSED TO HEAR BACK YESTERDAY.THEYVE ALWAYS HAD SHAKY SERVICE AND MY BILL FOR WIFI ONLY HAS NEVER BEEN 58.00 EVEN UNTIL THIS YEAR AND ONLY TWO MONTHS SO FAR. THEY SENT A MAN TO CUT OFF MY SERVICE AFTER I PAID 126$ WHICH INCLUDED LATE PAYMENT WHICH IS FINE BUT GEE I PAID MY BILL AND SAME DAY THEY CUT IT OFF. ITS HARD ENOUGH TO CALL CABLE ONE WITH ONLY ONE GOOD EAR AND WHILE AT WORK 7:30-5:30PM ... AT LEAST MAKE IT EASIER AND CALL THE CUSTOMER BACK! I SURE HOPE THE ADA, OK OFFICE IS READING THESE REVIEWS. I HOPE THERE ARE SOME SIGNIFICANT CHANGES IN THE WAY THEY HANDLE BUSINESS. ESPECIALLY OVER THE PHONE. IT SHOULDNT TAKE ME A WEEK TO FINALLY GET AHOLD OF SOMEONE AND THEN NOT RECEIVE A CALL FROM A SUPERVISOR LIKE ADVISED. GOOD RIDDANCE

CableONE no-showed for my two hour time slot to set up service at my new location (which was a Friday and they are closed Saturday - Monday). Its not difficult to call ahead and let me know you wont make it. It is also impossible to talk to anyone locally about issues. Even if you call the local number, you get transferred out and around. Its unfortunate that Ada doesnt have other cable internet options -- its that reason that allows CableONE to function like they do and still have customers.

These people they call workers at their Ada office are condescending liars. And the internet and cable services are complete garbage, I would rather deal with Dish or even Direct tv than have to deal with those cretins. My cellular internet works faster than the home service that cable1 charges almost a hundred bucks for.

Not super sure why all these low reviews are here. Ive been using Cable One for 3 years at my apartment (just 3 minutes from ECU) and Ive not had any issues with rate changes save for the expiration of the promotional plan I got when I first signed up. I pay $68 a month, and I believe $8 of that is due to me renting one of their modems. My last one burned out due to the brownouts in the area. Every time Ive called for customer service or paid my bill, the help is usually quick and efficient and I dont end up being given a run-around. I only use it for internet, which only rarely lags for me. I stream games, livestreams, and netflix on it all the time.I think maybe if you plan on using Cable One, its best if youre within city limits and you read the fine print carefully. The only time I had a major issue is trying to figure out what modems work with the provider (and the list is sort of difficult to find).

Terrible just terrible. Their internet sucks so bad and they charge you a ridiculous amount of money for the worst internet in Oklahoma. I have had cable one for 8 years ( not by choice) it used to be $50 for unlimited internet and now its $150 and its not even faster and It still drops all the time and is just terrible. If Ada ever gets another internet provider I will switch to it as fast a possible. I wouldnt recommend cable one to anyone. They are a terrible company who doesnt care about it customers

Hard to get ahold of and extremely pricey. Always sending messages saying Im going over Internet data. Why in the world am I restricted to the amount of data I can use when Im paying top dollar for my internet? Its ridiculous.

CableOne is awesome!.... not.. I signed up over three years ago and paid around $50 for unlimited internet and now I have been forced to upgrade to a $110 dollar plan because I use too much data.. wow... if Cox or any other ISP comes down or here (or At&t ups their game) then CableOne will be screwed.. just saying.. you suck.. #muchhate

EXPERIENCE!!!? Id LIKE TO SEE ANYBODY THERE THAT HAD SOME. WE PAY 180 A MONTH FOR CRAP!! WORSE THEIR 24 HOUR TECH SUPPORT IS IN ARIZONA!! FORGET CALLING THE LOCAL OFFICE! IT JUST ROUTES YOU TO ARIZONA. EVERY TIME THEY COME OUT AND FIX ONE THING IT BREAKS SOME THING ELSE TODAY THEY FIXED THE TILEING ON THE T.V. IJUST GOT INTERNET AGAIN! TRY TO CALL THE TECH SUPPORT GO UNPLUG THIS AND CAN YOU GET TO REACH THIS PUSH THIS BUTTON, BLAH BLAH, I HAVE TOLD THE MORONS I HAM WHEELCHAIR BOUND IAM NOT ABLE TO PULL OUT THIS OR CRAWL BEHIND ANYTHING. SEND OUT A KNOWLEDGEABLE TECH(NOT) IF I GOT UP AND GOT BEHIND THE BOX FORGET THE INTERNET. ID BE DOWN AT THE NEAREST CHURCH, ON MY KNEES THANKING THE LORD FOR A MIRACULAS HEALING. I WASNT WELL SO I TOOK A NAP. MY SISTER HANDLED THE CABLE GUY THEY FINALLY SENT OUT. I WAKE UP NO INTERNST. I WAS SCREAMING MY HEAD OFF!! WHY CANT THOSE IDIOTS GET IT RIGHT THE FIRST TIME...ITS JUST COMMON SENSE! SOMEONE GET COX CABLE OUT HERE TO SHOW THESE IDIOTS SOMECOMMON SENSE. RIGHT NOW I HAVE INTERNET AGAIN AND TE T.V. IS WORKING. IT APEARS THE PHONE IS ALSO WOEKING WHO KNOWD FOR HOW LONG. SO I AM RANTING ABOUT THEIR AWEFUL SERVICE WHILE I CAN. THE WORST PART. WHEN EVERYTHING WORKS IT HAS EXCELLENT CALL TONE, GREAT T.V. PICTURE, AND SINCE I WENT TO A HARD LINE GOOD INTERNET THIS IS ALL DEPENDANT ON THE IF IT ALL WORKS AT THE SAME TIME.

We are not satisfied with our service. They have a small data cap with forced upgrades and we have issues very regularly.

Easy to get to. Helpful, knowledgeable staff.

Only having Cable One for a short time, I have to say I am EXTREMELY disappointed. Storms seem to knock it out as bad as a dish & the HD channels were out all day yesterday.

Horrible customer service, horrible internet. Let me say again - HORRIBLE customer service!!! They could not care less about their customers satisfaction

Product is there, but way over priced.No package for senior people.My dad is 94 and having to pay 135.00+For the lowest package.Seriously!

Fastest internet around i do extream gaming and i live stream at first i had problems disconnecting every 10 minutes called them up they had to run a new line to the house and they game me credit for the month this blows Chickasaw telephone company out of the water

I keep it only for the internet. Ridiculous prices for television.

No issues. Running pretty good.

Worst cable company out there, they dont care for their customers and the service is just awful

Paid the bill 6 days ago, and now the internet isnt working! Second time having problems with this company!

Friendly customer service when I walked in the building

Awesome service!

Very helpful staff!

Excellent service, as always.

Mine went off alot.

Fast and secure

Downsizing way to much

Expensive

Bed service.

Nothing