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Big Tex Trailer World - Abilene
1502 W Overland Trail, Abilene, TX 79601, United States
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Pa
Review №1

We were looking for a 40 ft trailer for our new business and it wasn’t easy until we got in touch with Barry. He helped us a lot through the process and made the negotiations very easy. After 3 hours trip to get our new trailer, Barry had everything ready for us. 100% recommended

He
Review №2

Had a great experience with this company. It started at the Lubbock location. They didn’t have the trailer I was looking for, but Ray was a tremendous help, by looking all over the South Plains, and finding what I was looking for at their Abilene facility. With no commissions going to him, Ray entered all of my credentials to ensure a smooth transaction. Once in Abilene, I noticed that my trailer had already been pulled out of inventory and waiting in the parking lot. I was greeted by Barry Gurley. Super nice guy, and knowledgeable. Even with all the questions I had, Barry was able to get me in and out the door in under 15 minutes. In this day and age it’s refreshing to see a company who’s focus is customer satisfaction, and these guys certainly personify that.

Ta
Review №3

I highly recommend this location for your trailer needs… We came across it when a previous trailer had to be repaired unexpectedly. He got us in with no questions asked. Once we began looking to purchase a new one, we called and one had come in the same day, the tires weren’t even on yet…He gave us his word he would hold it for us while my Husband was on the road and three days later we were able to purchase our new 40ft 25GN trailer and it is an absolute beauty!

Lu
Review №4

Very great team of guys here, was in and out with a brand new trailer, with accessories and a great price in about an hour. Barry was very helpful and made sure the trailer I bought operated and attached to my truck without issue. Definitely, if you are in the market for a trailer, this team is the best in Abilene to tackle the job.

Ch
Review №5

I have looked for months for a Dump trailer and finally found one in Van Alstyne, Texas. After further research I found the same one in Abilene, Texas for over a thousand dollars cheaper. The dealer(Abilene) waited for 30 minutes after closing so that I could drive the 1.5 hours to pick it up on the same day. Thanks Barry Love the trailer!

Ve
Review №6

Excellent service, Barry was really helpful and nice he helped us all the way from filing an application to finance to installing the hitch on our truck...we really recommend Big Tex Abilene.

Ku
Review №7

Was on a business trip across the country delivering product towing an enclosed trailer, brand new axles on my work trailer. After the idiots I hired to replace the axles, negated to torque the lug nuts down, I lost a wheel on the freeway. Stephen the manager, was able to get me in replace my hub and had a new rim and tire for me, got me squared away and back on the road in less than an hour. A must go to place for any all trailer services and products one needs!

Ju
Review №8

Stopped in today to buy a 14ft trailer with no appointment. Barry greeted me immediately and asked what he could do for me. Took me directly to what I asked for and didnt push anything on me. One of the best sales experiences Ive ever had. Kudos to him and the whole store, you know how to take care of your customers.

JC
Review №9

I bought an Enclosed Trailer today! Had an awesome experience and very smooth process while purchasing. I want to give a big shout to Barry for his great work! He’s definitely your go-to person if your looking to buy a trailer here in Abilene. Staff were very nice and friendly too, and the facility was clean and comfortable. The building overall was well kept and organized. Highly recommend Barry and his team for their outstanding service! Thank y’all, really appreciate it!

Au
Review №10

Absolutely LOVED our experience here! I bought an enclosed trailer with all four of my kids with me and we hung around while they installed my car lights. The place was clean and the employees were amazing! Definitely recommend!

Re
Review №11

We just had a minor issue with our hitch pulling our travel trailer. The personnel were so accommodating, kind, helpful and courteous. Then they said no charge, offered us a cup of coffee and wished us a safe trip! It was such a refreshing experience. No place like Texas!!!

Du
Review №12

Stephen and Barry were great to work with. I knew what I was looking for and they were able to get me the trailer I wanted quickly and efficiently.

Me
Review №13

We came from out of state to purchase a trailer and Barry made the process super easy! He prepared all of the paperwork beforehand and was ready to go as soon as we got there. Very organized, friendly, and helpful! Trailer was in great condition and he even made sure all lights worked properly before we headed out. Turns out we had a fuse that was no good and he was quick to grab one for us. Id definitely purchase from them again in the future and would recommend them to friends and family for sure! Thank you for the great experience!

An
Review №14

Great people, everyone was helpful, Berry was very communicative. Im most definitely going back .

ma
Review №15

Barry made my purchase as an enclosed cargo trailer owner so easy. The process was so quick. I picked out the trailer I wanted, filled out paperwork, got financed, trailer was inspected, tow hitch put on, truck hooked to trailer. I was showed how everything worked and hooked up and i was on the road all in a matter of an hour. Barry really knows his stuff. Very knowledgable on all trailers and products sold. What a great experience! I will definitely use them again.

KR
Review №16

Their very professional with the services and gets the job done in a nice quick manner 10/10 would recommend

Na
Review №17

These guys always have a solution to my trailer issues. Anytime I have to do maintenance I have found all the parts in one stop shopping. Special shout out to Isaac the tech that took time to install my races on my hub for me . I was running late so they stayed open a couple extra minutes to help me .

Je
Review №18

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐TEN STAR!!What can I say these guys are awesome!!!I lost an axle in Sweetwater Texas Friday morning 5:00am, talk to these guys Friday afternoon. Super nice guys very polite, professional, and on the ball to help somebody get back on the road!!Stephen happened to have an axle laying around but was missing a hub, ask him to track one down and Id go pick it up.Enough said Steven got on the ball and made it happen!!Found the part in Odessa, I ran and picked it up but didnt make it back in time before closing.Steven had me meet him at the shop on Saturday (which they are closed on Saturday) we assembled the axle and I took possession of it.I did an axle swap but spring perches needed to move, Isaac (Stephens shop hand) was kind enough to drive 50 mi out of his way each way, (on a Sunday nonetheless) to weld some perches in place for me.Super polite professional and did his job flawlessly!!!The sales man was also very polite and accommodating, made my daughter and me feel welcome!!THESE GUYS ROCK!!!Myself and my daughter are home safe Axel worked flawlessly I cant say enough about these guys and how good they were to me!!JOB WELL DONE 👍I will do business with these guys again!!🤙GOD BLESS YOU ALL!!GOD BLESS TEXAS!!

Jo
Review №19

Barry is the only guy to see for your trailer needs. He is friendly, helpful and professional. I was extremely happy with my trailer buying experience.

St
Review №20

I was very pleased with the service at this big tex the workers were very courteous to me, I highly recommend this store

du
Review №21

My wife and I just went to look at what trailers they had and within a hour we were pulling out with a trailer. Barry did a wonderful job knew his product and wasn’t the least bit over bearing, was there to answer all our questions and gave us space when we needed it.

Ir
Review №22

Big Tex is a bee friendly company. They could have killed the bees, but instead they had us rescue them. Thanks Big Tex trailers.

St
Review №23

Great experience with Big Tex. We needed a trailer to move from San Antonio to Abilene, which we intended to do over a week. Unfortunately, an unexpected ice storm set us back. Barry and Steve understood and accommodated our change of plans with ease and professionalism. We very much appreciated their flexibility and assurances they would rather we be safe than sorry. We found both Barry and Steve friendly and attentive. We will definitely use them to rent again.

J
Review №24

Store manager Stephen Battle was helpful and pleasant to discuss pricing, and Salesman Barry Gurley in true professional fashion sold and explained all the necessary trailer accessories for my new trailer. Barry stayed after hours to make the sale since I was driving from out of town! True customer service! 5-Stars!

Cl
Review №25

I have call several trailer companies, then i called Big Tex Trailer in Abilene, Tx. Mr. Gurley answered then phone, i dont remember the last time i had such a great person to speak with, he answered all my questions and even took a couple pictures of a live stock trailer so i could see particular areas of the underside of flooring. I wanted 5 rails not including the outer frame it had what i wanted it was a 24 CM stock trailer. He was the greatest sales person i have talked to. So i drove several hours to pick it up. We did most of the paperwork via text. They even suggested a nice place to have lunch. They had the trailer ready so i could get back on the road again. I talked with a few of the other employees they all seemed as if they enjoyed being at work and everyone had a smile on the face. Great company and great people too.My next trailer will definitely come from these guys!Clinton. Adkins Tx

Tr
Review №26

This was my very first time purchasing a trailer. I was very uncertain about the questions to ask and what to expect from the salesman. As I contacted this particular location the entire experience was amazing!! The salesman that helped me was Barry. He held my hand and didnt make be feel embarrassed to ask questions, no matter how simple they were. He made so much effort to keep in contact with me through the entire process even though I drug it out for a couple of weeks. Each person that greeted me inside the office was clearly interested in helping me. I will purchase every trailer from now on from this location, without a doubt.

Ch
Review №27

We were looking for a trailer for our new business. Steven was hilarious and made the shopping fun. Barry way a breeze to work with and found me just what I needed. Though it took a while to get what I needed due to Covid but everyone in the shop made things a lot easier. The mechanic was a cool guy, quick and efficient at hooking the trailer up to our truck.

Br
Review №28

Great buying experience. I drove three hours for this gooseneck, but it was well worth it. Barry is extremely knowledgeable, kind, and patient. I will definitely return to buy from them again. I never felt pressured into making a purchase. While I was there, a man driving through Texas from out of state, had a problem with a trailer and they made sure his problem was resolved in a timely manner. Great service!!!!

Cr
Review №29

Big shout out to Barry! Saw what I wanted online and requested a quote. Barry contacted me early the next day. Sent me additional pictures and sold me. A few hours later I arrived at the business and all the paperwork was ready and went seamlessly. I asked for a nut to be tighten before I left the lot and Barry knocked it out himself. He also changed my ball to the other side of the hitch. Best experience I have ever had with this type of purchase. These guys still know what customer service is, and that is rare now days.

Ka
Review №30

Excellent service! Just bought my 4 wheel trailer. It fits my 4 wheel, dirt bike and enough space to store my extra cargo!

Da
Review №31

Bigtex trailers are high quality with excellent craftsmanship. Barry Gurley is a great salesman. He had all the paperwork ready when we got there. He was very helpful. I would highly recommend Bigtex Trailers of Abilene to anyone wanting a high quality trailer.

Ma
Review №32

These guys a great. Barry was super helpful. Basically got the trailer bought and paid for over the phone/email in a matter of minutes. 10 out of 10 will be recommending!

Bi
Review №33

Came to this establishment to get some work done on a truck that nobody else would do exemplary customer service i was in and outBarry and Isaac are the best.Would recommend them to any one

Mi
Review №34

Barry Gurley and his manager were extremely accommodating and kind due to the winter weather that came through last week!! They worked with me on my returning trailer and to be honest you just to find people like them every day!! They took a burden off of me that was incredibly heavy!! Thank you soooi much guys!!!

Ka
Review №35

The experience was great. I would like to specifically express my appreciation to Barry G. for his assistance from the time I entered the store to the completion of the purchase (extending beyond the finalization of the sale of the trailer). He is in my opinion a very valued employee to your organization. Further, I would like to thank Steve (manger) for his assistance/guidance and the rest of the great team. Great customer service and professionalism. Again thank you for making my purchase of a new trailer easy, knowledgeable, fluid,helpful, and great.

A1
Review №36

Barry and all the other fellas at Big Tex were super helpful and made our experience super easy going! Would definitely recommend to anyone thinking about doing business with them.

Re
Review №37

While traveling from Houston to Seattle we had issues with one of our bearings heating up. Barry was very helpful by greasing our wheel bearings and selling us parts to ensure we had a safe trip.I highly recommend Big Tex Trailer World.

Mi
Review №38

Great Service. Barry was a tremendous help. Highly recommend.

No
Review №39

I had a much better experience than expected. I went on to pick up parts for company trailers and left with more of a bargain than I bargained for. Stephen and Barry found a trailer for us to buy that saved us money and time. As a company we are happy that we went there instead if somewhere else. I definitely recommend these guys.

Ri
Review №40

Barry did me an outstanding job getting me the trailer I needed in my budget. Will be a repeat customer.

Ri
Review №41

I had a good experience at the Big Tex trailer sales in Abilene, TX. The salesperson was professional in every manner. We also checked all the lights and tires before I able to leave to go home. GOOD JOB.

We
Review №42

Great place. Great service. Got me back on the road fast!!

W
Review №43

Pulled in off the interstate with bearing problems. Bummed cause we figured this was going to throw us way behind our travel schedule. They got our trailer in right away and immediately put their mechanic (who was a cool guy) on it. We were treated professionally and efficiently and back on the road in 1 hr.Wes from Aledo, TX

Te
Review №44

These guys are top notch, outstanding service and knowledgeable sales team made for a great experience. Highly recommend checking them out before your next purchase.S Wright

Ch
Review №45

Barry was an awesome help in customer service and technical support before AND after buying my trailer. He was very knowledgeable and courteous in finding the right trailer for me. I’d highly recommend buying a trailer from these guys! 👍🏼👍🏼

Re
Review №46

Everything about this purchase was great! We did most over the phone and they even met me on saturday(normally closed) for pick up of the trailer!

Ca
Review №47

They were extremely accommodating and very helpful. The employees were so nice and friendly.We had a trailer emergency and came a bit before closing time, they helped us and the problem was fixed in just thirty minutes.

St
Review №48

Goodafternoon truckers I just wanted to let you that I just had another great Experience over at Big tex trailer world in Abilene, TX because when you need something or something done they always do it with a smile because its done right the first time and also the price is never over priced so Ill always be back so call or stop by and ask for STEVE because hes really a great Knowledgeable person.

Vi
Review №49

The customer service from all the men that work their was amazing. The place is very clean and organized as well. Will be back again.

An
Review №50

Issac with Big Tex did an excellent job helping me out today. My trailer axel caught fire and I was just passing through Abilene stopped to see if they could help and they jumped right on. Had me back on the road quick, would definitely recommend them to anyone needing trailer repairs.

Ma
Review №51

Barry was quite kind and understanding of our situation. Everyone helped and we were back on our way in no time!

AL
Review №52

Barry is the man.Let me preface this review with a few pertinent details that will assist you in better understanding how and why I came to Big Tex in Abilene and why I’ll never buy another trailer from anyone but Barry again in my life.I’m from Houston, I spent Wednesday, Thursday and part of Friday going trailer store to trailer store, only to find that they either didn’t have what they said/advertised and tried to up sell me or they lacked the knowledge to adequately understand why I needed a trailer with such specific features and instead attempted to divert me to something that would have been of no use to me.So it’s Friday, I’m 6 hours away from Abilene and I need to have a a 14GN 28+5 in my drive way Monday morning. I’ve been all over Houston and seem to be just one step behind someone else who was looking for the exact same trailer. I’m being told the closest trailer available is in California, followed by an upscale attempt. So I expand my search to Oklahoma City(They were extremely helpful, understaffed but once I was able to get ahold of them they were great), who inform me that there’s two trailers in Abilene.When I called Big Tex Abilene Barry answered. He was knowledgeable and knew exactly what he had on the lot. He was attentive to my needs and understood what features I needed and why. He was thorough and made sure that the trailer I wanted was in fact available so that I wouldn’t waste a 6 hour drive to find out someone had a deposit on it. And lastly he was personable and didn’t try to tout his extensive trailer knowledge In a demeaning way .So I find the trailer by way of an awesomeSales guy, its 2pm on a Friday, they close at 6pmAnd are closed Saturday and Sunday. BUT I need the trailer to be on my truck, in my driveway Monday morning. Screwed right?Nope. Barry comes in at 8am on his day off, on a Saturday when the store isn’t even open. When he’s supposed to be sleeping or having a nice breakfast with his wife he’s actually sitting up at Big Tex filling out paperwork for a trailer sales for a guy he’s never met before just because he knows I would otherwise be in a bind.That level of dedication and that commitment to derive just doesn’t exist anymore. Most people Would shrug their shoulders and say TS but good luck. But not Barry, he came through and did what needed to be done to get the job done and did it all with a smile. No “maybe you could change your plans and come in Monday” no “Man I’d love to help you but...” just results.And that is why I’ll never buy another trailer from anyone but Barry at Big Tex Abilene again.

Ry
Review №53

Big tex trailers was a amazing quick experience. Very Positive business an employees with prompt service from service tech to maintenance.. Ill recommend your business to any an all people. Thank you so much!!!

Pr
Review №54

Awesome customer service and THE SERVICE TECH Isaac does an amazing job at what he does. Great job Big Tex!!!

Sm
Review №55

Big Tex is the place to go for excellent speedy service. The service tech was friendly and helpful answered all my questions I had an did a outstanding job...Thank you!!!!Great job!!!! I highly recommend your company an services..

Dy
Review №56

My experience was great I would recommend it for your friends and family!.

De
Review №57

Great experience! Stephen answered all my questions. Everyone there was very helpful and friendly. Would definitely recommend them.

Ma
Review №58

Had exactly what I needed.

Do
Review №59

Friendly and helpful, will definitely be going back when the need arises!

Je
Review №60

I like best 👍 big Tex Trailer World-Abilene

Su
Review №61

Big Tex is the place to go for your trailer needs. They were friendly and helpful when I went there. Thank you to all the employees for taking care of my trailer!!! Great job!!!!

Jo
Review №62

Excellent service from Barry!

Re
Review №63

The costumer service from all the guys there is awesome!

Th
Review №64

Great people to work with

Ju
Review №65

Friendly. Helpful. Will definitely go back.

Du
Review №66

Great staff and environment very knowledgeable and helpful

ma
Review №67

They put a flat bed on our truck and didnt even check to see if the brake lights worked! They had it for 2 days. Still waiting on it... And its been over an hour!

bi
Review №68

It would be lower but there are no zero stars. After a month the wrong adaptor for a controller was sent. Then I was charged 4 hours labor . Long story short. 1 month 2 trips and 500 bucks later I paid for their inexperience. Lost customer 4ever.

Ab
Review №69

Great service!

Bl
Review №70

Awesome customer service and a great selection

DJ
Review №71

Best Experience

Sh
Review №72

Great service

Information
18 Photos
72 Comments
4.7 Rating
  • Address:1502 W Overland Trail, Abilene, TX 79601, United States
  • Site:https://www.bigtextrailerworld.com/abilene?utm_source=Google&utm_medium=lpm&utm_campaign=local_presence_management
  • Phone:+1 432-348-4436
Categories
  • Trailer rental service
  • Trailer dealer
  • Trailer repair shop
  • Trailer supply store
  • Utility trailer dealer
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Service options
  • In-store shopping:Yes
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